25 Best Food Subscription Boxes – Meal and Snack Boxes
Food subscription boxes are a convenience that’s easy to get behind, especially with everyone doing their best to limit time outside. The food boxes you’ll find on this list cater to a variety of dietary preferences (vegan, keto, organic, microwave-only, gourmet, you name it), and will arrive at your door after just a few simple clicks. Below, we’ve outlined the best food subscription box options, from pre-portioned kits for the seasoned home cook, to delicious meals that are ready in a matter of minutes following a quick-and-easy reheat. Plus, we’ve included some of our favorite snack boxes and alcohol delivery options for nibbling and sipping to your heart’s content. Read on to uncover some future favorites!
The Best Food Subscription Boxes, Meal Kits, and More
Want a second opinion? Check out what MSA readers voted as the 2020 Best Food and Meal Subscription winners!
1. HelloFresh
Image from our review.
The Cost: Plans start at $8.99/serving for 2 people and $7.49/serving for 4 people. Weekly prices will change depending on the number of meals and serving sizes. Sign up here!
COUPON: Save $90 off your first 4 deliveries! No coupon needed - just use this link.
What You Get: HelloFresh is the largest meal-kit delivery subscription in the US. Meals generally take 25-30 minutes to whip up (that’s on the faster end for subscription meal kits), and depending on your plan, you’ll have a choice from up to 19 different recipes from their Meat & Veggies, Veggie, Family Friendly, and Low Calorie plans. Fresh food, great convenience—it’s no wonder they’re so popular!
Read Marne’s HelloFresh review or see all of our HelloFresh Reviews and HelloFresh details to learn more! Ships to the contiguous US for $7.99.
2. Green Chef
Image from our review.
The Cost: Choose the plan that’s right for your diet and sign up here:
- 2-Person Plans (3 dinners for 2 people per box, including shipping)
- Plant-Powered (vegan & vegetarian dinners): $79.93 per box, ($11.99/serving)
- Balanced Living (veggie, meat & seafood dinners): $79.93 per box, ($11.99/serving)
- Paleo (paleo-friendly dinners): $85.93 per box, ($12.99/serving)
- Keto (low-carb, gluten-free dinners): $85.93 per box, ($12.99/serving)
- Family Plan (2 dinners for a family of four, served family-style for parents and kids)
- Easy-to-prepare meat, seafood, and vegetarian options: $95.91 per box, including shipping ($10.99 per meal)
COUPON: Save $90 off your first four boxes! No coupon needed - just use this link.
How It Works: Green Chef is a gourmet take on food delivery subscriptions that offers the most options for special diets. You can customize boxes by contacting customer service. Green Chef is great for those with dietary restrictions or special needs, such as athletes. They deliver fresh ingredients and recipes to prepare in the comfort of your own kitchen. All of their produce is organic, and the company is committed to sustainable packaging and going green. They were also the first meal kit to offer certified gluten-free meals! No cutting corners here.
Check out Marne’s Green Chef review or see more of our Green Chef reviews and our Green Chef details to learn more! Ships to the continental US for $7.99 per box.
3. Home Chef
Image from our review.
The Cost: Recipes start at $6.99/serving. Orders of 3+ meals get free shipping. ($10 shipping for orders under 3 total meals.) Sign up here!
COUPON: Save $80 off your first four boxes! No coupon needed - just use this link.
What You Get: Home Chef is a meal-kit delivery subscription that provides delicious, crowd-pleasing meals to cook at home for 2, 4, 6, or 8 people. Recipes can typically be made in around 30 minutes, and include vegetarian, low-carb, calorie-conscious, and premium “culinary collection” options. They also offer oven-ready recipes, 15-minute meal kits, grill-ready meals for summer, and protein pack add-ons with varieties of meat and fish. Most meals offer customizable proteins so your dishes are exactly as you like.
Check out our Home Chef reviews and Home Chef details to learn more! Ships to most of the US.
4. Purple Carrot
Image from our review.
The Cost: Choose the plan you want and sign up here!
- Three 2-serving meals for $71.94 per week ($11.99/plate)
- Two to three 4-serving meals for $79.92/$119.88 ($9.99/plate)
COUPON: Use code CARROT30 to get $30 off your first order!
How It Works: Purple Carrot is a vegan meal-kit delivery service bringing plant-based eating into the mainstream. They deliver weekly boxes of fresh produce and easy-to-follow recipes for some tasty veggie meals. Add on plant-based breakfasts, lunches, and packaged snacks as well!
Check out Anna’s Purple Carrot review or see all of our Purple Carrot reviews and Purple Carrot details to learn more! Ships to most of the US.
5. Winc
Image from our review.
The Cost: Bottles start at $12.99 each with a membership. (Shipping is free on orders of 4 or more bottles.) Sign up here!
COUPON: Get $20 off your first order! No coupon needed - just use this link.
How It Works: After a quick introductory quiz, Winc will gather your preferences and use your results to match you with unique, affordable wines. Before shipping, Winc will send you their picks for approval. You can give them the thumbs up to receive their recs, make changes to customize your box, or you can skip the month altogether. We love that Winc offers some vegan wines, as well as the occasional cider to switch things up!
Do you have to sign?: Yes, someone age 21+ has to be present to sign for your order upon delivery.
Read our Winc reviews to learn more. Ships to eligible US zip codes, which you can check through this link, free for 4+ bottles.
6. Splendid Spoon
Image from our review.
The Cost: Choose the plan that works for you and sign up here:
- Breakfast: 5 ready-made smoothies for $65 ($13/meal)
- Breakfast + Lunch: 5 smoothies & 5 bowls for $95 per week ($9.50/meal)
- Breakfast, Lunch + Reset: 5 smoothies, 5 bowls, and 1 full-day soup reset (5 light soups) for $135 per week ($9/meal)
COUPON: Save $25 off your first box! No coupon needed - just use this link.
How It Works: Splendid Spoon is a healthy meal delivery service specializing in nutrient-rich smoothies, soups, and grain bowls. All of their products are plant-based, vegan, gluten-free, and made with GMO-free ingredients. Better yet, many of their products are made to be enjoyed cold—even some soups—so you can enjoy a wholesome meal without cooking (or even heating) a thing.
Check out our Splendid Spoon review and our Splendid Spoon details to learn more! Ships free to the US.
7. Butcher Box
Image from our review.
The Cost: $129 per month for one of their curated boxes—All Beef, Beef & Chicken, Beef & Pork, The Mixed Box (a little of everything)—or customize your own for $149. Sign up here!
COUPON: Limited Time Only! Get 2 lbs of ground beef for FREE in every order for the length of your subscription! No coupon needed - just use this link.
How It Works: Butcher Box sends your preferred mix of grass-fed beef, free-range organic chicken, and heritage-breed pork. It’s a convenient way to ensure you’re getting healthy, high-quality meats sourced from animals that have been raised humanely and happily.
Check out our Butcher Box reviews and Butcher Box details to learn more! Ships free to the continental US.
8. Dinnerly
Image from our review.
The Cost: Choose a plan that works for you and sign up here:
- 2-Person Plan (2 servings/recipe):
- 3 recipes/week for $38.93
- 4 recipes/week for $48.11
- 5 recipes/week for $56.89
- 6 recipes/week for $64.07
- Family Plan (4 servings/recipe)
- 3 recipes/week for $68.87
- 4 recipes/week for $84.03
- 5 recipes/week for $98.79
- 6 recipes/week for $111.95
How It Works: Dinnerly is fast, simple, and affordable with servings starting at $4.29/each. This meal kit subscription sends you 6-ingredient dishes that only take about a half-hour to make. You’ll get ingredients by mail, but Dinnerly provides digital recipe cards for each dish to help cut down on both cost and clutter.
Check out our Dinnerly reviews and our Dinnerly details to learn more! Ships to most of the contiguous US for $8.99.
9. Gobble
Image from our review.
The Cost: Choose a plan that works for you and sign up here:
- 2-Person Plan:
- 3-4 dinner kits (6-8 servings) per week for $71.94 – $95.92 ($11.99/meal)
- 4-Person Plan:
- 3-4 dinner kits (12-16 servings) per week for $143.88 – $ 191.84 ($11.99/meal)
- Minimum/maximum orders:
- The default is 4 meals, and you can order as few as 4 meals, though the price per meal goes up to $13.99 + $6.99 shipping. You can also include add-ons to your order (including their sides, soups, and desserts).
COUPON: Get 6 meals for $36. No coupon needed - just use this link.
How It Works: Gobble is a food subscription that promises recipes done in 15 minutes or less. After you pick your meals, the Gobble team of chefs preps your food for you. Peeling, chopping, and marinating are all done before the box gets to your door. All you have to do is cook!
Check out our Gobble reviews and our Gobble details to learn more! Ships to the continental US for $6.99.
10. Hungryroot
Image from our review.
The Cost: Plans are completely customizable and prices vary based on diet, servings needed, and more. Below is a general outline of how a few plans could look, though your plan may vary. Sign up here!
- $69.00 (Small deliveries include groceries to make 3-4 two serving meals + snacks)
- $99.00 (Medium deliveries include groceries to make 4-5 two serving meals + snacks)
- $129.00 (Large deliveries include groceries to make 5-6 two serving meals + snacks)
COUPON: Use code MSA20 to get 20% off your first two boxes!
How It Works: Hungryroot is a fresh food delivery subscription that aims to “make healthy eating easy.” Mix and match ingredients from their catalog of prepped veggies, sauces, proteins (meats and vegan options), and more to create quick meals in a matter of minutes. You can hand-pick every item in your shipment each week or have Hungryroot provide recipes and matching ingredients.
Check out Rachel’s month-long review of Hungryroot, Lacey’s Hungryroot review, and our Hungryroot details to learn more! Ships free to the US with ground shipping; $10 with air shipping, determined by zip code.
11. EveryPlate
Image from our review.
The Cost: Choose the plan that works for you and sign up here:
- 2-Person Plan:
- 3, 4, or 5 meals per week (each serves 2) for $4.99/serving ($29.94, $39.92, or $49.90 per week) + $8.99 shipping
- 4-Person Plan
- 3, 4, or 5 meals per week (each serves 4) for $4.99/serving ($59.88, $79.84, or $99.80 per week) + $8.99 shipping
How It Works: EveryPlate is a wallet-friendly, simple meal kit subscription with classic and filling recipes you select. Think burgers, steak, or chicken with veggies, potatoes, and rice.
Check out our EveryPlate review and our EveryPlate details to learn more! Ships to the majority of the continental US.
12. Sun Basket
Image from our review.
The Cost: Choose the plan that’s right for you and sign up here:
- 2-Person Plan
- 2 two-serving recipes per week for $51.96. ($12.99/serving)
- 3 two-serving recipes per week for $71.94 ($11.99/serving)
- 4 two-serving recipes per week for $87.92 ($10.99/serving)
- 4-Person Plan
- 2 four-serving recipes per week for $103.92 ($12.99/serving)
- 3 four-serving recipes per week for $143.88 ($11.99/serving)
- 4 four-serving recipes per week for $175.84 ($10.99/serving)
COUPON: Get $35 off plus free shipping! No coupon needed - just use this link.
How It Works: Sun Basket is a meal kit delivery service that provides seasonal food and recipes to subscribers. Created by the former head chef of a James-Beard-Award-winning restaurant, this box emphasizes clean, healthy eating, with plan options like Paleo, Lean & Clean, Gluten Free, Vegetarian, Vegan, Mediterranean, and Pescatarian. They feature organic produce and responsibly sourced meat and seafood, too!
Check out our Sun Basket reviews and our Sun Basket details to learn more! Ships to most zip codes in the contiguous US.
13. Martha & Marley Spoon
Image from our review.
The Cost: Choose the plan that works for you and sign up here:
- 2-Person Plan
- 2 meals/week for $49.99
- 3 meals/week for $62.93
- 4 meals/week for $76.91
- 5 meals/week for $91.89
- 6 meals/week for $103.67
- 4-Person Plan
- 2 meals/week for $76.91
- 3 meals/week for $98.87
- 4 meals/week for $120.83
- 5 meals/week for $144.79
- 6 meals/week for $162.35
How It Works: Martha & Marley Spoon is a gourmet meal-kit delivery service with recipes and inspiration from Martha Stewart! The high-quality ingredients are already pre-portioned and the recipes are easy to follow. Learn new approaches to home cooking with this delicious subscription!
Check out our Martha & Marley Spoon reviews and our Martha & Marley Spoon details to learn more! Ships to most of the contiguous US for $8.99.
14. Freshly
Image from our review.
The Cost: Choose the plan that works for you and sign up here:
- 4 meals per week @ 11.50/meal = $46.00/week
- 6 meals per week @ 8.99/meal = $53.94/week
- 9 meals per week @ 8.99/meal = $80.91/week
- 12 meals per week @ 7.99/meal = $95.88/week
COUPON: Save $60 off your first four orders ($15 per order) of Freshly. No coupon needed - just use this link.
How It Works: Freshly sends you gourmet pre-cooked meals that help busy folks eat healthily and save time. Each week, they offer 20 breakfasts, lunches, and dinners, all of which are peanut-, gluten-, and refined-sugar-free. Plus, each single-serving meal is ready to go within about 3 minutes!
Check out our Freshly reviews and our Freshly details to learn more! Ships to most of the contiguous US. Shipping costs vary based on location and number of meals ordered.
15. Blue Apron
Image from our review.
The Cost: Choose the plan that works for you and sign up here:
- 2-Serving Signature
- $47.95 ($9.99 per serving + $7.99 shipping) for 2 meals/week
- $59.94 ($9.99 per serving + free shipping) for 3 meals/week
- 4-Serving Signature
- $71.92 ($8.99/serving + free shipping) for 2 meals/week
- $95.88 ($7.99/serving +free shipping) for 3 meals/week
- $119.84 ($7.49/serving + free shipping) for 4 meals/week
- 2-Serving Vegetarian
- $47.95 ($9.99 per serving + $7.99 shipping) for 2 meals/week
- $59.94 ($9.99 per serving + free shipping) for 3 meals/week
COUPON: Limited Time Only! Get $80 off across your first 4 boxes! No coupon needed - just use this link.
How It Works: Blue Apron is a leading meal-kit delivery subscription. You get a weekly box of fresh ingredients and recipes to cook gourmet meals at home. The culinary wizards at Blue Apron offer 12 new and fan-favorite recipes to choose from every week, with vegetarian and seafood options available.
Check out our Blue Apron reviews and Blue Apron details to learn more! Ships to the contiguous US.
16. Umai Crate
Image from our review.
The Cost: $30.00 per month. Save with longer subscriptions. Subscribe here!
COUPON: Use code MSADD3 to save $3 off your first box.
How It Works: Umai Crate, by Japan Crate, is a ramen subscription service that sends you 7-8 instant ramen noodle varieties for you to try each month plus a fun extra! In addition to adventurous new flavors, you’ll get a booklet of tips about ways to upgrade your ramen with yummy add-ins and info about ramen culture.
Check out our Umai Crate reviews and our Umai Crate details to learn more! Ships worldwide.
17. Universal Yums
Image from our review.
The Cost: Starts at $15 per month. Save with longer subscriptions. Sign up here!
How It Works: Universal Yums sends a variety of authentic snacks from a different featured country each month. You can always expect a mix of flavors: salty, sweet, spicy, fruity, and more. Choose from the Yum Box for $15 a month, the Yum Yum Box for $25 a month, or the Super Yum Box for $39 a month.
Check out our Universal Yums reviews and our Universal Yums details for more info. Ships to the contiguous US for free, and the rest of the US, Canada, UK, Australia, and Israel for varying rates.
18. Daily Harvest
Image from our review.
The Cost: Items range from $5.99 to $8.99. Save with 14 and 24-item boxes. Sign up here!
COUPON: Use code ADDICTION25 to save $25 off your first box!
How It Works: Daily Harvest offers nutrient-packed, pre-portioned superfood smoothies, soups, bowls, and other snacks that all come in frozen cups (except for the flatbreads). You can subscribe weekly or monthly, and you can customize your own box or choose to be sent a shipment of their best-sellers. To eat, you just have to heat or blend your frozen cup, and you’ll be enjoying unrefined, vegan deliciousness in no time!
Check out Megan’s month-long review of Daily Harvest and our Daily Harvest details to learn more! Ships to 95% of the continental US.
19. Vegancuts Snack Box
Image from our review.
The Cost: $24.95/month. Save with longer subscriptions. Sign up here!
COUPON: Use code MSA to save $5 off your first box!
How It Works: Vegancuts Snack Box is a monthly food subscription that sends you a box full of vegan and natural food products and snacks. Many of the items will be gluten-free, but this box is not a dedicated gluten-free box. They send 7-10 vegan snacks, pantry items, and occasionally supplements.
Read our Vegancuts Snack Box reviews and our Vegancuts Snack Box details for more info.
20. Love With Food
Image from our review.
The Cost: Plans start at $9.99 per box. Sign up here!
COUPON: Get 40% off your first box! No coupon needed - just use this link.
How It Works: Love With Food boxes include snacks that are either organic, gluten-free, GMO-free, all-natural, or free of artificial additives. They also donate to food banks with every box sold—a detail that we love about this conscious snack subscription.
Check out our Love With Food reviews and Love With Food details to learn more. Ships worldwide.
21. SnackCrate
Image from our review.
The Cost: Choose from the Mini box for $14.99/month, the Original box for $26.99/month, or the Family size for $49.99/month. Sign up here!
How It Works: Each month, SnackCrate sends a bright blue box full of hand-picked treats from around the globe. A new country is featured with every delivery and every box sure to include the most popular snacks from that particular region. Plus, they guarantee you’ll never receive the same snack twice.
Check out our SnackCrate reviews and our SnackCrate details for more info. Ships worldwide for free.
22. UrthBox
Image from our review.
The Cost: $19.99/month for the mini box (6+ snacks); $29.99/month for the small box (12+ snacks); $39.99/month for the medium box (17+ snacks); $49.99/month for the large box (24+ snacks). Save with longer subscriptions. Sign up here!
COUPON: Use code PROMO10 to save $10 off your first box!
How It Works: UrthBox is a monthly subscription that introduces subscribers to delicious and healthy new snacks. Every box includes a selection of non-GMO, organic, and healthy snacks, beverages, and more. Subscribers select from four different box sizes and the following versions: The Classic, The Gluten-Free, The Vegan, and The Diet.
Check out our UrthBox reviews and our UrthBox details to learn more. Ships to the US for free and to Canada for $6.95.
23. SnackSack
Image from our review.
The Cost: Choose from the Classic box for $22.95/month, the Vegan box for $24.95/month, and the Gluten-Free box for $24.95/month. Sign up here!
COUPON: Use code MSA20 to save 20% off any SnackSack subscription plan or term.
How It Works: SnackSack is a monthly snack subscription box that focuses on natural, better-for-you snacks. They send a mixture of snacks that are organic or all-natural, non-GMO, vegan, or fair trade—and all gluten-free. Just sit back and wait for your preferred box option to arrive at your doorstep!
Check out our SnackSack reviews and our SnackSack details to learn more. Ships to the US.
24. The Microbrewed Beer of the Month Club
Image from our review.
The Cost: $27.95 per month + $15 US shipping. Subscribe here!
How It Works: Every month, the Microbrewed Beer of the Month Club sends a variety box filled with twelve 12 oz. bottles of lightly distributed beers. Each box features two different US-based microbreweries, and two different styles of beer from each. Expect to see ales, pilsners, lagers, IPAs, and more make appearances in this exciting monthly club.
Check out our Microbrewed Beer of the Month Club reviews to learn more. Ships to most of the US, except Alaska, Hawaii, and Utah.
25. Bright Cellars
Image via Bright Cellars.
The Cost: $80.00 per month for 4 bottles of wine. Sign up here!
COUPON: Get $50 off your first month! No coupon needed - just use this link.
How It Works: This monthly wine club starts with a flavor profile quiz to determine your preferences. From there, Bright Cellars will connect you with wines they think you’ll love, encourage you to offer feedback on the wines you were sent, and they’ll even ping you if one of your favorite bottles goes on sale so you can stock up on more of what you know you love.
Check out our Bright Cellars reviews and our Bright Cellars details to learn more! Ships to parts of the US where it is legal to receive wine by mail.
Looking for more food and beverage subscriptions?
These articles outline our favorites and boxes recommended by MSA readers like you:
- 22 Best Vegetarian Meal Kits & Subscriptions
- 19 Best Wine Subscription Boxes of 2020
- 13 Best Vegan Meal Kits & Vegan Subscription Boxes
- 13 Best Wine Subscription Boxes — 2020 Readers’ Choice
- 14 Best Meal Kit Boxes — 2020 Readers’ Choice
Are you looking to try any of these food subscription boxes? Which of the meal kits on this list have you already tried and loved? Tell us in the comments!
Written by Savannah Sprowls
I recently tried Hello Fresh, out of 5 boxes total, 2 had punctured meat pouches and 1 was missing an ingredient. The recipes were tasty but not worth the money imo.
We’ve tried both Hello Fresh and Sunbasket. Both have been really nice, but we find the meals from Hello Fresh are easier to re-create.
Same. I thought HungryRoot looked interesting and it has been on my radar for awhile, but not after reading what Stephanie wrote. There are so many great boxes to choose from – not worth giving my money to a company with that kind of customer service.
Need to try Winc! That looks amazing
We have been getting green chef for a couple of years and I absolutely love it! We always order their plant-based meals because my husband is a vegetarian and their recipes are delicious. We also get purple carrot and have been for about six months and we really like them as well.
Thank you, Stephanie, for sharing your experience. It could be any one of us, or our children, neighbors, parents, etc. HungryRoot is not on my list after the nerve of “blacklisting” a paying customer. That is the very bottom of the list of how to successfully deal with actual paying consumers/clients. Shameful.
The only food box I have tried has been Misfits Market. I have been with them for a couple of months and I really like it. There have been issues with late shipping, but no big deal. The boxes I’ve received have been nice though and it’s fun to try new dishes to incorporate the products that are sent. They’ve pretty much replaced my grocery store produce.
Looking at their IG though, a lot of people seem to have shipping issues and damaged products. Maybe I’ve just been lucky?
I’ve had one or two damaged or moldy items in a few Misfits Market boxes – if I send an email they always take 10-20% off my next box which I think is fair. Customer service takes a while recently but they always get back to me eventually. I don’t always find that the box is worth the cost, although if I factored in that it’s all organic it probably is. But I like that it gets me try produce that I never normally buy!
I loved my first few misfits boxes. With the pandemic causing shipping delays, my delivery date has been delayed such that I’m not home when it arrives and it sits outside all day in the Florida heat until I get home from work. This is after it’s been with the shipper for longer than normal. Everything in the box was ruined. Truly it’s not Misfits fault, just the times we live in. I am going to try them again.
Thanks for this list – I see several companies I haven’t heard of before.
I’ve subscribed to Hello Fresh (3+ years ago) and Sun Basket, Gobble, and Blue Apron this year. On the negative side, all of them sent at least one vegetable in my first box that was rotten, moldy, shriveled, or worm-eaten.
On the good side, all four had solid customer service and it was easy to skip and cancel with each of them. Well, I haven’t cancelled Blue Apron yet; just skipped a couple weeks — I might keep them because they have the most interesting vegetarian recipes I’ve seen and they work with celebrity chefs once in a while. (Plus, they sell wine!)
I tried Butcher Box and was not impressed. They substituted pork ribs for steak which is not comparable. I also felt the value was not there. I then tried Moink and received my box and was very impressed with what I received and felt the value and quality was there.
I have done Hello Fresh and Plated for the last three years and have tried ALL of the others in between. I love Plated to try a lot of international dishes and Hello Fresh provides classic ones. HF comes on Tuesday and the Plated on Saturday. I would be lost without them
Putting this here also to warn everyone about hungryroot. I don’t think MSA always gets the full picture of how a sub box treats regular subscribers who aren’t affiliates, reps, influencers, bloggers or what not.
This company is awful and I hope MSA discontinues reviewing them. I received a warm box despite the box arriving on time and when I was home to immediately unpack and refrigerate. The contents were very obviously spoiled and had started to ferment. Not kidding, my kitchen smelled like pickles after I unpacked the box.
That sort of thing happens with meal kits sometimes, sure. I reported the issue without an ounce of rudeness and they offered a credit to my account. I would be fine with a credit if the issue was minor, maybe a damaged item or two, but having to throw out the entire order? I replied to the agent and my email bounced back saying they opted out of receiving any more emails from me. Okay? Now I was slightly irritated. I re-summarized the issue and my request for a refund and sent it to the main email address instead of replying to the agent who was helping me. That email bounced back too. Apparently if there’s an issue with your order Hungry Root blocks all of your emails and there is no way to call them. should also add that nobody responded to me via text (their other contact option according to their website).
Now I have to file a claim with my credit card company. Do not try Hungry Root!!
That is crazy! I agree, I would have wanted a credit to whichever card I paid with, not my account with them.
Thank you for sharing this information. I have received fermented items from them as well (not a whole box, but multiple items in one box). I opted for the credit since it was a few items and had no issues getting the credits and using them for future orders. Though I seem to get fermented something in each order and have a revolving credit for a couple of items each week…which keeps me going back because I have a credit to use. I recently started skipping orders and am not sure if I will use the remaining credit after learning this I got from you.
Hi Stephanie,
We’re so sorry about this experience with your order as well as the issue with your emails not going through in our system. We’re woking on a solution right now and understand how disappointing it is to have an issue with a delivery and feel like your not getting the support you need.
Our Customer Service Manager, Ashley, has been in contact with you to confirm a refund to your credit card. Should you need any additional support, please let Ashley know.
The fastest way to get help with any Hungryroot issue is to let our support team know immediately at [email protected]. If for any reason you don’t feel your messages are coming through to our team you can reach us via text (855) 222-5704 or social DMs (@hungryroot).
-Hungryroot
Hi Hungryroot,
Thanks, of course I did speak immediately to customer service over email, which I sent within an hour of delivery (and you guys never replied to my text). I would never post something like this if I hadn’t already exhausted all channels of communication without a resolution. Indeed, Ashley got in touch with me today, only after I went so far as to comment on Instagram some days later. My issue would’ve never been taken care of had I not done so. I showed Ashley screenshots of my reply to the CS rep bouncing back as well as my message to the main email, [email protected], shortly thereafter. My email to that address had gone through successfully some hours prior, as did my communication with the CS rep, then suddenly I was blocked from emailing hungryroot at all (as an active paying subscriber with a damaged order). I’m sure you can understand that I was left with no options so I decided to just let others know to be weary of ordering, as I was left with no food to show for the pretty penny I spent and no way to reach you. Ashley let me know today that that was a mistake and is working on fixing an internal email issue. As for the issues of spoiled food I would recommend better packaging for warm climates/seasons. Let the record stand that you’ve today issued a refund for the box of food I had to throw away and I hope you get the email issue fixed so none of your customers are left without resolutions to problems or questions.
Hey, Hungry Root –
I was thinking about trying your service as I am subscribed to several other food services (I’m full-on quarantine and expect to remain so for the next forseeable future). I have also referred many people to the boxes I enjoy. I won’t be trying Hungry Root now. I suggest you take care of Stephanie and get your CS sorted.