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September 7, 2021
21 Best Food Subscription Boxes in 2021
Food subscription boxes can simplify meal planning or help you meet your diet goals — the only issue? There are hundreds of boxes on the market, and sorting through them can be difficult.
That’s where we come in. The food boxes you’ll find on this list cater to a variety of dietary preferences (vegan, keto, organic, microwave-only, gourmet, and more), and we’ve highlighted the advantages and disadvantages of each option. Whether you’re looking for ready-to-eat meals or you’re ready to expand your culinary capabilities, you’ll find something that fits with your goals and lifestyle. In addition to meal kits, we’ve included one awesome alcohol delivery option and snack kits. To put it simply: We’ve done the hard work for you.
We’ve also included promo links and coupons wherever possible to keep costs as low as possible.
Image from our review.
The Cost: Plans start at $7.49 per serving. Pricing varies depending on the number of meals and serving sizes. Sign up here!
COUPON: Get 16 free meals + Free Shipping. No coupon needed - just use this link.
What You Get: HelloFresh is the largest meal-kit delivery subscription in the United States. That’s for good reason; few services offer comparable overall value or accessibility.
Meals generally take 25-30 minutes to whip up, which is on the faster end for subscription meal boxes. In our experience, HelloFresh recipes were significantly easier than other premium services; we never found ourselves rushing back and forth between hot pans and the prep table, which made for a less stressful cooking experience.
We also love how HelloFresh meals use easy-to-find ingredients. If you want to recreate a recipe, you won’t need to head to a specialty grocery store. It’s a great feature for people who like to try food subscriptions for a bit, then pause (and by the way, HelloFresh offers easy options for skipping weeks or cancelling).
The ingredients are dependably high quality, and the recipes are delicious and versatile. A large number of the recipes tend to feature Southwestern flavors, but by logging in online, you can suit the menu to your taste preferences. Helpful tags help you find meals with quick prep times, limited calories, and other features.
Depending on your plan, you’ll have a choice of up to 19 different recipes from their Meat & Veggies, Veggie, Family Friendly, and Low Calorie plans. Plans are fairly affordable, and the company’s streamlined supply chain ensures that on average, each meal has a 25% smaller carbon footprint than meals made from store-bought groceries.
HelloFresh is simple, sustainable, high-quality food, and you’ll gradually learn techniques and flavor combinations to improve your home cooking — if you’ve never tried a meal subscription service, this is the perfect place to start.
Read Marne’s HelloFresh review or see all of our HelloFresh Reviews and HelloFresh details to learn more! Ships to the contiguous US for $7.99.
Image from our review.
The Cost: Plans start at $11.99 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that’s right for your diet and sign up here.
COUPON: Save $90 off your first four boxes! No coupon needed - just use this link.
How It Works: Green Chef focuses on providing gourmet meals with fresh, organic ingredients. They also offer paleo- and keto-friendly meals, so if you’re cutting carbs, they’re certainly worth a look.
Subscribers choose between the Balanced Living, Plant Powered, or Paleo + Keto plans. However, if you have special dietary needs, you can contact customer service for additional customizations. All ingredients are free from GMOs, pesticides, and antibiotics.
The recipes are quick and easy, with an average cooking time of around 30 minutes. Meals change weekly, and all recipes have detailed nutrition information — including easy-to-read macros, which are helpful if you’re an athlete or if you’re trying to meet certain thresholds.
Green Paleo was the first meal kit to offer certified gluten-free meals, and they’re dedicated to addressing subscribers’ unique needs. While their food subscription boxes are slightly expensive, they’re still affordable, and the high degree of customization makes Green Chef an exceptional choice for sticking with your diet while still exploring new foods.
Check out Marne’s Green Chef review or see more of our Green Chef reviews and our Green Chef details to learn more! Ships to the continental US for $7.99 per box.
Image from our review.
The Cost: Plans start at $8.99 per serving, with a $49.95 minimum order required. Pricing varies depending on the number of meals and serving sizes. Sign up here.
COUPON: Use code LD50 to 50% Off First Box.
What You Get: Home Chef is a meal-kit delivery subscription that provides delicious, crowd-pleasing meals to cook at home for 2, 4, 6, or 8 people.
Recipes can typically be made in around 30 minutes, and include vegetarian, low-carb, calorie-conscious, and premium “culinary collection” options. When you sign up, you can also select foods to avoid, including nuts, pork, beef, shellfish, and other ingredients (note that Home Chef’s facility is not certified allergen-free).
Home Chef offers a customization option for most plates. While this can increase the cost, it’s a simple way to double the protein or swap ingredients. They also offer low- or no-prep meals (their Fresh & Easy food subscription service) and dietitian-approved plans (Fresh Start). Subscribers can easily add meals, pause deliveries, or make other changes as needed.
Given the price, Home Chef offers plenty of potential for customization. Whether you have strong dietary preferences or you’d simply like some control over your meals, this food subscription box gives you options.
Check out our Home Chef reviews and Home Chef details to learn more! Ships to most of the US.
Image from our review.
The Cost: Plans start at $9.99 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan you want and sign up here.
COUPON: Use code CARROT30 to get $30 off your first order!
How It Works: Purple Carrot is a vegan meal-kit delivery service aimed on bringing plant-based eating into the mainstream. They deliver weekly boxes of fresh produce and easy-to-follow recipes for some tasty veggie meals. Subscribers can also add on plant-based breakfasts, lunches, and packaged snacks.
Going veggie helps to lower your environmental impact; on average, each Purple Carrot meal has a 72% lower carbon footprint than the standard American meal, per the company’s site. Of course, switching to a plant-based diet is easier if you’re eating delicious food, and that’s where Purple Carrot’s recipes shine. You’ll explore a range of healthy vegetables and fruits, and by browsing the menu, you can find soy-free and high-protein options.
Check out Anna’s Purple Carrot review or see all of our Purple Carrot reviews and Purple Carrot details to learn more! Ships to most of the US.
Image from our review.
The Cost: Bottles start at $12.99 each with a membership. (Shipping is free on orders of 4 or more bottles.) Sign up here.
COUPON: Use code LABORDAY25 to 4 bottles of wine for $24.95
How It Works: Okay, Winc isn’t a food subscription box, but it offers a great way to upgrade your meals.
After a quick introductory quiz, Winc will gather your preferences and use your results to match you with unique, affordable wines. Before shipping, Winc will send you their picks for approval. You can give them the thumbs up to receive their recommendations, make changes to customize your box, or skip the month altogether.
We love that Winc offers some vegan wines, as well as the occasional cider to switch things up. Paired with one of the other options on this list, Winc helps you create a restaurant-quality dining experience at home.
Do you have to sign?: Yes, someone age 21+ has to be present to sign for your order upon delivery.
Read our Winc reviews to learn more. Ships to eligible US zip codes, which you can check through this link, free for 4+ bottles.
Image from our review.
The Cost: Plans start at $9 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that works for you and sign up here.
COUPON: Limited Time Only! Save $60 on your first three months. No coupon needed - just use this link.
How It Works: Splendid Spoon is a plant-based meal delivery service specializing in nutrient-rich smoothies, soups, and grain bowls. All of their products are vegan, gluten-free, and made with GMO-free ingredients.
Many of their products are made to be enjoyed cold — including some soups — so you can enjoy a wholesome meal on-the-go.
Splendid Spoon is one of the more affordable ready-to-eat food subscription boxes on the market. Their menu changes regularly, and you’ll find satisfying options regardless of your preferences; if you don’t have time to cook, but you’re ready to improve your diet, here’s a great service to get you on the right track.
Check out our Splendid Spoon review and our Splendid Spoon details to learn more! Ships free to the US.
Image from our review.
The Cost: $129 per month for one of their curated boxes — All Beef, Beef & Chicken, Beef & Pork, The Mixed Box (a little of everything) — or customize your own for $149. Sign up here!
COUPON: Get free ground beef for life/free 2lbs of ground beef each shipment. No coupon needed - just use this link.
How It Works: Butcher Box sends your preferred mix of grass-fed beef, free-range organic chicken, and heritage-breed pork. It’s a convenient way to ensure you’re getting healthy, high-quality meats sourced from animals that have been raised humanely.
For carnivores and omnivores, Butcher Box offers a more ethical (and eco-friendly) way to eat. The real draw is the quality — for about $6 per meal, you’ll have a freezer full of the best meats available.
Check out our Butcher Box reviews and Butcher Box details to learn more! Ships free to the continental US.
Image from our review.
The Cost: Plans start at $4.69 per serving. Pricing varies depending on the number of meals and serving sizes. Choose a plan that works for you and sign up here.
How It Works: Dinnerly is fast, simple, and affordable, with servings starting at $4.69/each. This meal kit subscription sends you six-ingredient dishes that only take about 30 minutes to make.
You’ll get ingredients by mail, but Dinnerly provides digital recipe cards for each dish to help cut down on both cost and clutter. By cutting out unnecessary marketing campaigns and simplifying packaging, Dinnerly is able to maintain an incredibly low cost per meal.
That doesn’t mean that they sacrifice quality; their menus feature gourmet options, and helpful tags (such as “kid-friendly” and “under 30 minutes”) let you customize each food subscription box to fit your lifestyle.
Check out our Dinnerly reviews and our Dinnerly details to learn more! Ships to most of the contiguous US for $8.99.
Image from our review.
The Cost: Plans start at $11.99 per serving. Pricing varies depending on the number of meals and serving sizes. Choose a plan that works for you and sign up here.
COUPON: Get 6 meals for $36. No coupon needed - just use this link.
How It Works: Hate cooking? Gobble is a food subscription box with recipes that can be completed in 15 minutes or less. Their chefs handle all of the prep work, so you can skip the cutting board and get right to work.
Given the time you’ll save peeling, chopping, and marinating, Gobble is remarkably affordable. Its per-meal prices are on par with some of the other full-meal subscriptions on this list, and the recipes are delicious. The service also accommodates some dietary preferences, with dairy-free, nut-free, and gluten-free options.
Check out our Gobble reviews and our Gobble details to learn more! Ships to the continental US for $6.99.
Image from our review.
The Cost: Plans are completely customizable and prices vary based on diet, servings needed, and more. Plans start at $59 per shipment. Pricing varies depending on the number of meals and serving sizes. Sign up here.
COUPON: Use code MSA20 to get 20% off your first two boxes!
How It Works: Hungryroot is a fresh food delivery subscription that aims to “make healthy eating easy.” To that end, they give you more control over ingredients than other services; think of Hungryroot as a trip to the grocery store (without the lines).
Mix and match ingredients from their catalog of prepped veggies, sauces, proteins, and more to create quick meals in a matter of minutes. You can hand-pick every item in your shipment each week, or you can have Hungryroot provide recipes and matching ingredients.
By combining high-quality groceries with a typical food subscription box model, Hungryroot provides versatility for aspiring home chefs. Other options make more sense if you’d rather not fuss about each meal — but if you’d like to expand your abilities while still getting guidance, this is an exceptional service.
Check out Rachel’s month-long review of Hungryroot, Lacey’s Hungryroot review, and ourHungryroot details to learn more! Ships free to the US with ground shipping; $10 with air shipping, determined by zip code.
Image from our review.
The Cost: Plans start at $4.99 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that works for you and sign up here.
How It Works: EveryPlate is a wallet-friendly food subscription box with crowd-pleasing meals — but the company doesn’t emphasize hard-to-find gourmet ingredients. Their recipes feature high-quality produce and proteins, but the recipes are simple and easy to follow.
EveryPlate cuts out unnecessary expenses to keep their per-meal price low. It’s one of the cheapest options on this list, but currently, the service doesn’t offer options for special dietary needs.
Check out our EveryPlate review and our EveryPlate details to learn more! Ships to the majority of the continental US.
Image from our review.
The Cost: Plans start at $10.99 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that’s right for you and sign up here.
COUPON: Get $35 off plus free shipping! No coupon needed - just use this link.
How It Works: Sun Basket makes planning easy with options for meal kits and ready-to-eat meals. Created by the former head chef of a James-Beard-Award-winning restaurant, this food subscription box emphasizes clean, healthy eating.
Plan options address special dietary considerations (you can pick paleo-friendly, vegetarian, vegan, or Mediterranean diet options, among others), and all meal kits include organic produce and responsibly sourced meats & seafood.
If you’re interested in culinary exploration — and you don’t mind paying slightly more for adventurous recipes — Sun Basket is excellent.
Check out our Sun Basket reviews and our Sun Basket details to learn more! Ships to most zip codes in the contiguous US.
Image from our review.
The Cost: Plans start at $6.99 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that works for you and sign up here.
How It Works: Martha & Marley Spoon is a gourmet meal-kit delivery service with recipes and inspiration from Martha Stewart. The high-quality ingredients are already pre-portioned, and the recipes are easy to follow.
Given the name on the label, it’s no surprise that this food subscription box focuses on teaching new techniques. It’s surprisingly simple, affordable, and fun — in other words, it’s right in line with the Martha Stewart brand.
Check out our Martha & Marley Spoon reviews and our Martha & Marley Spoon details to learn more! Ships to most of the contiguous US for $8.99.
Image from our review.
The Cost: Plans start at $8.49 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that works for you and sign up here.
COUPON: Limited Time Only! Save $60 over your first four boxes - automatically applied! No coupon needed - just use this link.
How It Works: Freshly is an incredibly consistent food subscription box, which should earn them a spot on any best-of list. Their meals are prepared in advance — you simply heat them up — so there’s no prep work to speak of (and fewer dirty dishes). Each plate is gourmet quality, which is incredible given the affordable cost-per-meal.
Options are available for people with different dietary preferences, and unlike many other services, Freshly offers options for breakfast, lunch, and dinner. The one downside: There are limited plant-based options, so if you’re a vegetarian or vegan, you’ll probably want to check out Splendid Spoon (detailed earlier in this list) for a pre-made meal option.
Check out our Freshly reviews and our Freshly details to learn more! Ships to most of the contiguous US. Shipping costs vary based on location and number of meals ordered.
Image from our review.
The Cost: Plans start at $7.49 per serving. Pricing varies depending on the number of meals and serving sizes. Choose the plan that works for you and sign up here.
COUPON: Limited Time Only! Get $110 off across your first 4 boxes! No coupon needed - just use this link.
How It Works:
Blue Apron is a leading meal-kit delivery subscription, and if you haven’t heard of them by now, you’re not paying attention. This is the food subscription box that perfected many of the standards of the industry — high-quality ingredients, gourmet recipes, and pre-portioned ingredients, with extensive online and offline resources for refining your cooking techniques.
With a low cost per plate, Blue Apron offers a mix of quality and value, and they’ve taken steps to make their packaging more eco-friendly. We wouldn’t recommend this service for absolute beginners; you’ll need some basic cooking skills (and we do mean basic) to get started. The service also has limited options for special diets — apart from the seafood and vegetarian options — though you can accommodate most diets with careful meal selection.
With that said, if you’re looking for innovative dishes without a hefty price tag, Blue Apron is still one of the best food subscription boxes around.
Check out our Blue Apron reviews and Blue Apron details to learn more! Ships to the contiguous US.
Image from our review.
The Cost: $45.79 per month. Save with longer subscriptions. Subscribe here.
COUPON: Use code MSADD3 to save $3 off your first box.
How It Works: Umai Crate is a ramen subscription service that sends you 7-8 instant ramen noodle varieties each month. In addition to adventurous new flavors, you’ll get a booklet of tips about ways to upgrade your ramen with yummy add-ins. You won’t find most of these products at your grocer — or even specialty stores — but they’re all delicious.
Ramen is one of the world’s most popular comfort foods, and this box allows you to fully explore ramen culture. It’s one of the most food-specific crates we’re covering, but if you love slurping up new noodles (slurping is accepted in Japan, FYI), don’t miss it.
Check out our Umai Crate reviews and our Umai Crate details to learn more! Ships worldwide.
Image from our review.
The Cost: Items range from $5.99 to $8.99. Save with 9, 14, and 24-item boxes. Sign up here!
COUPON: Use code ADDICTION25 to save $25 off your first box!
How It Works: Daily Harvest offers pre-portioned smoothies, soups, bowls, and snacks. Most of the nutrient-packed items arrive in frozen cups (with the exception of the flatbreads). That makes them excellent for healthy on-the-go eating, and they’re seriously delicious — and surprisingly filling.
Subscribe for a weekly or monthly plan, then customize your own box (if you don’t feel choosy, you can also receive the best-sellers). With minimal sugars and mostly organic ingredients, this is a hassle-free, vegan-friendly option at a great price.
Check out Megan’s month-long review of Daily Harvest and our Daily Harvest details to learn more! Ships to 95% of the continental US.
Image from our review.
The Cost: $24.95/month. Save with longer subscriptions. Sign up here!
COUPON: Use code MSA to save $5 off your first box!
How It Works: Vegancuts Snack Box is a monthly food subscription box that provides an outstanding selection of vegan snacks (the name sort of gave it away, didn’t it?).
Many of the items are gluten-free, but this box is not a dedicated gluten-free box. Each delivery contains 7-10 vegan snacks, pantry items, and supplements. Whether you’re a strict vegan or you’re just looking for healthier options, Vegancuts is a fun way to upgrade your snacking.
Read our Vegancuts Snack Box reviews and our Vegancuts Snack Box details for more info.
Image from our review.
The Cost: Plans start at $8.50 per box. Sign up here!
COUPON: Get 40% off your first box! No coupon needed - just use this link.
How It Works: Love With Food boxes include snacks that are either organic or all-natural. All items are free from artificial flavoring & coloring, high fructose corn syrup, trans fats, and hydrogenated oils. For a small fee, you’ll get plenty of healthy ways to indulge those mid-afternoon munchies.
Love With Food donates to food banks with every food subscription box sold. You’ll feel great about your snacking in more ways than one!
Check out our Love With Food reviews and Love With Food details to learn more. Ships worldwide.
Image from our review.
The Cost: Prices start at $14.99/month. Sign up here!
How It Works: Each month, SnackCrate sends a bright-blue box full of hand-picked treats from around the globe. A new country is featured with every delivery. They guarantee you’ll never receive the same snack twice — we love the element of surprise.
Plans vary in pricing, and if you’re a true culinary explorer, you’ll find plenty to love here. You’ll learn while you’re eating, and the selection balances savory and sweet flavors; while you might not love every snack you try, you’ll look forward to every box.
Check out our SnackCrate reviews and our SnackCrate details for more info. Ships worldwide for free.
Image from our review.
The Cost: Choose from the Classic box, the Vegan box, and the Gluten-Free box all for $24.95/month. Sign up here
COUPON: Use code MSA20 to save 20% off any SnackSack subscription plan or term.
How It Works: SnackSack is another monthly snack subscription box that focuses on natural, healthy snacks.
Their snacks tend to be organic, all-natural, non-GMO, vegan, or fair trade — and options are available for people on vegan or gluten-free diets. With free shipping, this is a great way to keep a steady supply of additive-free snacks. It makes a great gift, and the seasonal themes add to the excitement of every unboxing.
Check out our SnackSack reviews and our SnackSack details to learn more. Ships to the US.
Savannah spends her days testing the creative limits of an all-black wardrobe, rattling about years spent overseas, and whipping up carb-heavy meals at home. Degustabox was her first foray into the world of monthly subscription boxes, and she still gets wildly excited every time a package arrives.
Savannah spends her days testing the creative limits of an all-black wardrobe, rattling about years spent overseas, and whipping up carb-heavy meals at home. Degustabox was her first foray into the world of monthly subscription boxes, and she still gets wildly excited every time a package arrives.
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21 comments
sue
I have tried hello fresh- every plate- home chef- freshly and cook unity- I liked the first 3 so far- not that freshly and cook unity was bad I just prefer the taste of cooking it over just reheating an already cooked meal- still going to try some of the others
Bee
I recently tried Hello Fresh, out of 5 boxes total, 2 had punctured meat pouches and 1 was missing an ingredient. The recipes were tasty but not worth the money imo.
Lindsay
We’ve tried both Hello Fresh and Sunbasket. Both have been really nice, but we find the meals from Hello Fresh are easier to re-create.
Isabel
Same. I thought HungryRoot looked interesting and it has been on my radar for awhile, but not after reading what Stephanie wrote. There are so many great boxes to choose from – not worth giving my money to a company with that kind of customer service.
Regina M Baker
I did hungry root when they first started out. First box was like $22 stuff was good. Especially loved the chickpea chocolate browine batter. Also liked the noodles and almond cheese sauce. So next box was $30 not bad. Skipped a month and tried it again . worst thing ever. They changed their prices to $45…( I thought ok…but I was NEVER sent email saying they changed price. It was awful. The box the ice packs were melted and the box and food were warm and tasted nasty. Long story short got my money back. So a year later they changed the food and the prices. So I got a nice box but Atha discount price and it was horrible!!! Meat…yes a chicken breast was in there and it smelled horrible. The ice pack melted and my box sat in the sun for 3 days cause they sent it on the wrong date (we were out of town) came home to nasty smelly grossness. Omg it took forever (A month) to get my money back. They started out great. Food was always fresh but like any business when the money started rolling in they CHANGED EVERYTHING about the quality of the food to being SO over priced.
They charged me $70 for $20 worth of grocery items.
juliaasummers
Need to try Winc! That looks amazing
Katie Martin
Winc is awesome! I have had it for 6 months. I am a little irritated because they have been out of sparkling wines lately but lots of great choices and new wines every month! Soooo fun! Great wine!
Donna
We have been getting green chef for a couple of years and I absolutely love it! We always order their plant-based meals because my husband is a vegetarian and their recipes are delicious. We also get purple carrot and have been for about six months and we really like them as well.
h
Thank you, Stephanie, for sharing your experience. It could be any one of us, or our children, neighbors, parents, etc. HungryRoot is not on my list after the nerve of “blacklisting” a paying customer. That is the very bottom of the list of how to successfully deal with actual paying consumers/clients. Shameful.
Carol
The only food box I have tried has been Misfits Market. I have been with them for a couple of months and I really like it. There have been issues with late shipping, but no big deal. The boxes I’ve received have been nice though and it’s fun to try new dishes to incorporate the products that are sent. They’ve pretty much replaced my grocery store produce.
Looking at their IG though, a lot of people seem to have shipping issues and damaged products. Maybe I’ve just been lucky?
Lynne
I loved my first few misfits boxes. With the pandemic causing shipping delays, my delivery date has been delayed such that I’m not home when it arrives and it sits outside all day in the Florida heat until I get home from work. This is after it’s been with the shipper for longer than normal. Everything in the box was ruined. Truly it’s not Misfits fault, just the times we live in. I am going to try them again.
Lauren
I’ve had one or two damaged or moldy items in a few Misfits Market boxes – if I send an email they always take 10-20% off my next box which I think is fair. Customer service takes a while recently but they always get back to me eventually. I don’t always find that the box is worth the cost, although if I factored in that it’s all organic it probably is. But I like that it gets me try produce that I never normally buy!
Irene
Thanks for this list – I see several companies I haven’t heard of before.
I’ve subscribed to Hello Fresh (3+ years ago) and Sun Basket, Gobble, and Blue Apron this year. On the negative side, all of them sent at least one vegetable in my first box that was rotten, moldy, shriveled, or worm-eaten.
On the good side, all four had solid customer service and it was easy to skip and cancel with each of them. Well, I haven’t cancelled Blue Apron yet; just skipped a couple weeks — I might keep them because they have the most interesting vegetarian recipes I’ve seen and they work with celebrity chefs once in a while. (Plus, they sell wine!)
Connie
I tried Butcher Box and was not impressed. They substituted pork ribs for steak which is not comparable. I also felt the value was not there. I then tried Moink and received my box and was very impressed with what I received and felt the value and quality was there.
Lisa
I have done Hello Fresh and Plated for the last three years and have tried ALL of the others in between. I love Plated to try a lot of international dishes and Hello Fresh provides classic ones. HF comes on Tuesday and the Plated on Saturday. I would be lost without them
Stephanie
Putting this here also to warn everyone about hungryroot. I don’t think MSA always gets the full picture of how a sub box treats regular subscribers who aren’t affiliates, reps, influencers, bloggers or what not.
This company is awful and I hope MSA discontinues reviewing them. I received a warm box despite the box arriving on time and when I was home to immediately unpack and refrigerate. The contents were very obviously spoiled and had started to ferment. Not kidding, my kitchen smelled like pickles after I unpacked the box.
That sort of thing happens with meal kits sometimes, sure. I reported the issue without an ounce of rudeness and they offered a credit to my account. I would be fine with a credit if the issue was minor, maybe a damaged item or two, but having to throw out the entire order? I replied to the agent and my email bounced back saying they opted out of receiving any more emails from me. Okay? Now I was slightly irritated. I re-summarized the issue and my request for a refund and sent it to the main email address instead of replying to the agent who was helping me. That email bounced back too. Apparently if there’s an issue with your order Hungry Root blocks all of your emails and there is no way to call them. should also add that nobody responded to me via text (their other contact option according to their website).
Now I have to file a claim with my credit card company. Do not try Hungry Root!!
Hungryroot
Hi Stephanie,
We’re so sorry about this experience with your order as well as the issue with your emails not going through in our system. We’re woking on a solution right now and understand how disappointing it is to have an issue with a delivery and feel like your not getting the support you need.
Our Customer Service Manager, Ashley, has been in contact with you to confirm a refund to your credit card. Should you need any additional support, please let Ashley know.
The fastest way to get help with any Hungryroot issue is to let our support team know immediately at [email protected]. If for any reason you don’t feel your messages are coming through to our team you can reach us via text (855) 222-5704 or social DMs (@hungryroot).
-Hungryroot
Kim
Hey, Hungry Root –
I was thinking about trying your service as I am subscribed to several other food services (I’m full-on quarantine and expect to remain so for the next forseeable future). I have also referred many people to the boxes I enjoy. I won’t be trying Hungry Root now. I suggest you take care of Stephanie and get your CS sorted.
Stephanie
Hi Hungryroot,
Thanks, of course I did speak immediately to customer service over email, which I sent within an hour of delivery (and you guys never replied to my text). I would never post something like this if I hadn’t already exhausted all channels of communication without a resolution. Indeed, Ashley got in touch with me today, only after I went so far as to comment on Instagram some days later. My issue would’ve never been taken care of had I not done so. I showed Ashley screenshots of my reply to the CS rep bouncing back as well as my message to the main email, [email protected], shortly thereafter. My email to that address had gone through successfully some hours prior, as did my communication with the CS rep, then suddenly I was blocked from emailing hungryroot at all (as an active paying subscriber with a damaged order). I’m sure you can understand that I was left with no options so I decided to just let others know to be weary of ordering, as I was left with no food to show for the pretty penny I spent and no way to reach you. Ashley let me know today that that was a mistake and is working on fixing an internal email issue. As for the issues of spoiled food I would recommend better packaging for warm climates/seasons. Let the record stand that you’ve today issued a refund for the box of food I had to throw away and I hope you get the email issue fixed so none of your customers are left without resolutions to problems or questions.
Tiffany
Thank you for sharing this information. I have received fermented items from them as well (not a whole box, but multiple items in one box). I opted for the credit since it was a few items and had no issues getting the credits and using them for future orders. Though I seem to get fermented something in each order and have a revolving credit for a couple of items each week…which keeps me going back because I have a credit to use. I recently started skipping orders and am not sure if I will use the remaining credit after learning this I got from you.
Jennyjenny
That is crazy! I agree, I would have wanted a credit to whichever card I paid with, not my account with them.
