I’ve been getting this box since last Nov and I signed up for the yearly subscription to get the lowest price. Personally it’s a little bit or miss cuz it’s not a tailored box. Meaning that I have oily skin and hair so a lot of times I can’t use the products. However, my mom has dry skin and I gave her a sample of the Elemis pro collagen marine cream that we got in Jan I think & the was hooked! She’s been using their facial cleansing oil, marine cream and eye cream ever since 😊 so there’s always someone who can benefit from what you can’t use.
Plus, I get to try some really nice high end products from Europe that I’d Never be able to afford otherwise.
As for customer service, you have to remember that they are in the UK, if you’re up early in the morning you can catch them on their site and use the chat feature (I’m in the Midwest & they’re 5 hours ahead of me), other times I’ve used the email function on their website and they get back to me within a day or two depending on the time zone and how detailed my questions are.
For those of you who are on the fence, you also receive a free copy of the Elle UK magazine in the box, which I really like to throw in my bag so I have something for whenever I’m waiting around at the Dr etc. 😉 They’ve been very consistent with their deliveries and I’ve been receiving my boxes by mid month at the latest through USPS once they clear customs. There was only one time around the holidays when they were hung up in customs and they were very proactive in letting us subscribers know what was going on and that they were working to fix the problem asap while they apologized.
For me, I really like their offers and if you are a subscriber you can also shop on their website & get some really good deals on your skincare etc. Can you tell I like them after all this? I just wanted to be thorough in my comment & I hope that others give them a chance like I did. Especially when this box looks really good for Aug 😁😉😊
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