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NewBeauty TestTube January 2021 FULL SPOILERS!

ByMSADec 23, 2020 | 100 comments

We have full spoilers for the January 2021 NewBeauty TestTube Box!

If you aren't familiar with this box, it ships every other month, and it was voted one of the best beauty subscription boxes by MSA readers!

The January 2021 New Beauty Test Tube box includes:

CHRISTOPHE ROBIN | CLEANSING MASK WITH LEMON $49
111SKIN | ROSE GOLD ILLUMINATING EYE MASK $15
DR. DENNIS GROSS SKINCARE B3 ADAPTIVE SUPERFOOD STRESS RESCUE SUPER SERUM $37
YOUTHEORY® | IMMUNE+ DAILY WELLNESS $32.49
ÉMINENCE ORGANIC SKIN CARE | MONOI AGE CORRECTIVE NIGHT CREAM FOR FACE & NECK $17
GRANDE COSMETICS | GRANDEPOP PLUMPING LIQUID BLUSH $25
JOHN MASTERS ORGANICS | HAWAIIAN COCKTAIL LIP CALM $8
HERO COSMETICS | MICROPOINT FOR DARK SPOTS $13

What do you think of the NewBeauty TestTube spoilers?

If you are interested in signing up for New Beauty Test Tube, it is $29.95 a box plus $8.95 shipping. Ships every other month. Check out our reviews to see what's been in past boxes.

Starting at $50.15

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NewBeauty TestTube

3.5 overall rating

122 Ratings | 31 Reviews

New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.

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Posted in NewBeauty TestTube Spoilers, Subscription Box Spoilers

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100 comments

Leticia

I have a question, if you buy the year can you skip like with other subscription boxes?

Mountaineer95

I’ve been getting this box (tube) for about ten months now (as well as several other boxes; I dove in to sub boxes head first) and while my other boxes have not arrived with a single defect, I’ve had several bad experiences with TT as far as quality:

Last summer, one tube had an item in a tiny plastic jar (was some type of tomato-derived skincare?). Anyhow, I unscrewed the top only to see most of the thin liquid product spill all over me and my counter. Turns out it had a note mentioning that it shouldn’t be kept in extreme heat…yet it was sent in a SUMMER box. But the real issue was that it had NO safety packaging…meaning when I u screed the top, there was NO protective film of any type.

In the box before that, there was some type of lip color stick, and mine had melted I guess during shipment. But it also broke through the seal (if one was present; I didn’t see one) and so the contents of my entire tube were covered in this lip product. And none of the lip product was left in the pencil after all of it had melted and spilled.

Then, in this most recent TT, the Eminesce product came with the safety seal halfway torn and a good part of product missing. And the seal appeared as though it was intentionally torn, ie like how we’d tear it. So is this a return? I don’t know. I do know that I didn’t want to risk anything, so in the trash it went.

This box is about to be unsubbed by me. And while it’s possible that my experiences are isolated only to me, I doubt it. Not three different poor quality control errors.

Laura P.

Just wondering if anyone else besides me hasn’t received their January tube yet? Tracking shows that it shipped December 28th and there was movement, and it was originally expected January 14th, but it says still in transit. This is definitely a USPS issue and I have opened a case with them to try and figure out where it is. I’ve grown accustomed to waiting longer than usual for things to arrive, but more than a month seems odd?

Deana St. Peter

Same, can’t reach customer service or login to my account. They’re having problems. I plan to cancel.

Svetlana7e

I just received my box. Even so it was not as full as other boxes, I still pleased and happy with it. Love the immune booster, very timely. I just finished CR paste product, happy to try it with lemon. Balm stick is very good. Not sure about blush, but the color is very nice, terracota – peachy, light orangy brown. The only thing I do not need or use acne patches. Overall, I am happy.

Iggy'sRock

They are pigment patches, not acne patches. Lol I have hyperpigmentmentation, so was excited!!

Mountaineer95

I might not be remembering this correctly (and if so I apologize), but didn’t that immune booster say that the daily dosage is THREE capsules, thus the 30-capsule bottle is only ten days’ worth? Most recipients won’t realize that they didn’t receive a whole month’s supply.

If it’s not this product then it’s a different one from another sub box and I have to try to figure out which.

TestTube

Thank you for sharing Svetlana! We truly appreciate your feedback 🙂

Ari

Why does everyone on the swap website have the Dr Dennis Gross serum listed as full size? I wanted to swap for it but don’t want to swap at full-size RV and only get a deluxe size. I politely asked a swap partner to confirm the size and she canceled the swap. Very frustrating.

Rebecca

Test tube usually sends full size items so people are probably just assuming that’s what they got.

robin

yes. It is only worth half of the 74. I am interested in it as well but the value is wrong on everyone’s listing.

Carolee

I wish I had seen the spoilers before billing, this tube was a total flop for me. Time to start restocking the gift drawer I suppose. Honestly if there ever was a month I’m not too bummed for a lackluster tube January is it, I’m usually drowning in product by then. But this tube just didn’t hit the mark it felt off. I’ve been subbing for 4 years and this is in my top 3 least favorites.

Nancy

I feel the same! I didn’t even receive the usual pamphlet! Very disappointed with January !

TestTube

We’re so sorry Carolee, we’ll strive to do better!

Kim

Received mine today…….very pleased with it. Will use everything in it, except the blush.

TestTube

We’re thrilled to hear that Kim 🙂

Kay

This is a pretty good box for me, but dear TestTube, no more Grande product pleaseeeeeee. I have full lips and big cheeks and they don’t need any more plumping, lol. I got this with annual discount, so the price is on par with BeautyFix (now more with shipping), Ipsy Plus and BoxyCharm. Since I prefer to receive skin care over makeup, I will give this sub a year to try and see.

Mountaineer95

I agree about the Grande…last year sometime (and I don’t recall which box but could have been TT) I received the Grande highlighting liquid. Grande had the audacity (yes, a strong word, but fitting here) to print in huge font on the box that something like “98 percent had more filled, youthful cheeks” or some similar claim like that; the important aspects are that 1) the claim was for something that a non-skincare product used on very small targeted areas couldn’t possibly achieve, and 2) that this “test” in which 98 or so percent had this religious experience had only 31 total subjects. THIRTY ONE.

Why should we trust this supposed result when the subject pool was less than the number of customers in a busy ULTA at any given time? Why couldn’t this Grande company find more than 31 women to try it? I suppose if it’s a teensy tiny indie company then yes, 31 subs might be all they can get. But for a company that’s able to give TWO of their products in two separate sub boxes, Grande surely could get a few more people to participate in their trial or whatever they’re calling it. On top of that, not only do they use only 31 people, they BLAST the supposed results all over their packaging. And of course using percentages…because saying “29 out of 31 people loved it” is NOT as convincing as screaming “98 percent!!!” They’re counting on us not reading the fine print. But I did, and so am able to expose their scam. I don’t feel like I can trust any Grande products because of this. Which is a shame, because the highlighter is pretty good, and the blush, while very light-coloured, is a gorgeous shade, and both seem to be of very good quality. But when the package screams at me about blah blah NINETY EIGHT PERCENT of users found that it does XYZ (AND ABC), it makes me think less of the product (which could stand on its own merits alone).

/end rant, thanks for reading

Susan

Although I’ve really liked most of the NBTT I’ve received over the on and off years that I’ve gotten them, their customer service is what keeps me from renewing it again. Last time I had a billing question, they didn’t return the promised phone call (twice) AND by the time I got the answer it was past time to cancel so they got another payment and I got another shipment which is not what I wanted! It seems to be a pattern with them; stall to make more money?

TestTube

Susan,

I apologize for this situation. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team

Maria

Try emailing them. I received two shipping notifications. One for a monthly subscription and one for the Black Friday special they had going. I sent an email yesterday and they responded quickly. I received notification today that they canceled my monthly subscription.

Elise

Yeah I tried to skip and I did so way before the cut off date. Then got an email confirming that my Test Tube shipped. Tried to get in contact with CS right away but they couldn’t do anything. This is super common problem they have it seems. So I canceled my subscription after that. Either the Service Reps have no clue what they’re doing or its being done on purpose. Just sucks cause it could be one of the best sub box if they’d just care a lot more…

Fantasticat

I had trouble dealing with them once so I changed my credit card information while I waited for things to get sorted out. With the wrong expiration date the payment wouldn’t process until I changed it back so I wasn’t bent over a barrel the way it can be when they hold the power to take money without authorization.

Elise

I wish I would’ve thought of that, great idea!

Cheryl

I called on December 23 and requested to skip the January box. I was told that I could skip the January box. Today I received a shipping confirmation for the January box. I contacted customer service and was told that since I had been charged on December 7 that nothing could be done. I see other comments that people were just charged a few days ago and I am very confused. Customer service representative said that instead of skipping January that I was set up to skip March and offered no further resolution. While I love the test tube products I am horribly disappointed in the customer service I received this morning. I requested to speak with someone else and was told I would receive a call back today. I would appreciate any help or suggestions to solve this problem amicably.

TestTube

Hi Cheryl,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. At your earliest convenience, please give us a call at 888-974-6042.

Mountaineer95

So TT, from what we can see, it looks like Cheryl DID follow your recommendation and still didn’t receive help. But we are unable to comment under Cheryl’s response to you, so the only way for us to see how you resolved her issue would be for you to make another comment somewhere visible here on this thread. I personally am interested to see if you resolved Cheryl’s issue, because I’m considering ending my TT sub but your response might keep me going.

Cheryl

I already spoke with three customer service representatives. No resolution was offered other than an offer to cancel my account. I would never post negative comments without trying to resolve the situation amicably.

Cheryl

I just received a callback from a supervisor regarding my situation and no resolution was offered. I was told that it was a miscommunication and when I stated that in fact it was not a miscommunication a mistake was made on the representatives part by telling me I could skip January. He did offer to cancel my account as a solution. I am so disappointed in the customer service because I have truly enjoyed the test tubes that I received and would have liked to continue.I fully understand the negative posts I see regarding this company’s lack of customer service but it seems they make enough money billing and sending out tubes that people did not request that they don’t have to make anything right. Has anyone had any success disputing a charge?

Rebecca

I had a similar issue with the last tube. I’d opened a second account to get an extra of the tube with the Good Genes and then requested that account be closed. It was, but it was closed more two weeks after my request, once billing for the winter box had already happened. So I ended up with two November test tubes. It turned out OK because I sold the extra one, but it was very frustrating. I would have loved to skip this January box (I am in complete product overload) but didn’t see the spoilers until it was too late to cancel.

Bethani

I would report them to the BBB

xunseenx

does anyone know when we will be billed for this tt?

Rebecca

I was billed yesterday.

xunseenx

thank you so much for the reply, Rebecca!

Kate

Regarding the log in issue….keep in mind TT has been working „diligently“ to fix it for a year or so…

TestTube

Hi Kate,

We truly apologize for the inconvenience! Please don’t hesitate to reach out anytime if you require assistance with your account.

reeb

BBB complaints are completely worthless. You can write something, but no action is ever taken. If you have a problem, your time is far better spent filing a complaint with your state attorney general’s office. My AG got my problem (with Boxy, not NBTT) solved within a matter of days.

Mountaineer95

TT, why do you provide an initial (and vague response, ie “we apologize for the inconvenience…please reach out any time”) but when that person answers you by saying they DID attempt to contact you and they got nowhere, you seem to disappear, never to comment again? Seriously, why? In the very least, you could just abandon the initial “oh we’re sorry you feel that way, call us” and not post ANY comments. Frankly that might work better for you, since you obviously are NOT sincere in your offers of wanting to help and/or feeling bad for these unhappy customers.

Kim

Lisa – I strongly suggest you google “BBB” and log a complaint. I don’t think it’s time-consuming – certainly less so than trying to contact them, it would seem. Everyone else who’s experiencing issues also.

Lisa

I’m attempting to reach out because I need assistance with my account, but the phone number isn’t working either. I can’t login, and I’m even being told “user not found”. That’s interesting because apparently my credit card exists….which you billed because I’m unable to contact you to cancel. This is bordering on illegal business practices….not having a way for customers to cancel a service they no longer wish to receive.

Linda

LOL

Jane

I love Christophe Robin rose paste & intrigued to try the lemon. I will gladly swap the Grande blush for all the Mighty Patches – I have a hormonal teen + maskne.
Did anyone else got a surprise gift mailer from New Beauty with FULL size Dr Gross, Amika & Fig? They even enclosed a gold gift bag & tissue inside the silver mailer. Total surprise! I had 2 subscriptions & tried to cancel one & pause the other & they still sent me both March Tubes I didn’t want. Same thing in May. Then they cancel both for the month with Sunday Riley & I could only get one before they sold out. Then I bought an extra “prior month” just for the collagen & it went back to 2 again. I’m guessing it got reactivated. My credit card sent me a new card after crazy Black Friday online ordering & I haven’t updated it in NBTT system so I went from 2 to 0 again & have to resubscribe for 1 not to have FOMO. LOL

Jane

Correction to my previous comment: I actually BOUGHT that “surprise gift” a few weeks back & forgot about it.
Somehow I couldn’t log in to both of my accounts – said “wrong password”, so I click “forgot password” & it tells me “user not found”. I assumed I had it cancelled & subscribed again. Guess what? Still can’t login & “user not found” & “something went wrong”. I wonder if I now have two subscriptions under the same email?

DST

I have the same issues with login in to my account. I emailed them. Their response: We apologize for any inconvenience due to any technical difficulties with our website.
We’re working diligently on having this issue fixed. In the meantime, please let us know if you need any assistance making any changes to your account.
Sincerely,
TestTube by New Beauty Customer Service

Maria

I have emailed them in the past. I always keep the emails when I’ve canceled or placed a skip the next box. You receive a quicker response when you email them.

echo

I had the wrong password followed by user not found error recently. I emailed them and also posted a comment here and my account “magically” returned. Strange, but give contacting them a shot. I know a lot of people have had poor experiences with their CS but I’ve been satisfied so far. Hope I didn’t just jinx myself *fingers crossed*

Liz

Hm, the first time I’ve seen TestTube not doing all full size items. Hope it’s not the new normal for them

Aimee

Agree. I didn’t look at spoilers because I wanted to be surprised. Normally the tubes are AMAZING, but I was honestly disappointed with just getting one under eye mask and the other 2 deluxe sample sized items (stress serum and the night cream). I know it’s the super expensive 111 skin(under eye mask) , but I think I would have rather had a full set of cheaper ones.
I checked the mighty patch thinking it was a sample too, but the 6 dark spot patches are actually full size. Lol
Not my favorite month.

Rebecca

There are only 6 patches? OMG, I thought it would be similar to the acne patches (you get 30+.) I’m glad you warned me.

Angel

Signed up for this one after seeing the Christophe Robin. Thanks MSA

TestTube

Awesome! We hope you enjoy your TestTube 🙂

Linda

I really wish NBTT would stop selling when their customer service is not only lacking, but outright malicious to some of their customers. Since this is a blog, I’m going to air my dirt. When you have to do a chargeback to your card because this business tells you that you’re lying that you didn’t buy their last box (literally, the prior box to this one, which I showed them proof of and my bank proof of), NBTT stopped responding to me. It’s nice that subscription boxes aren’t a monopoly these days.

On another note, Charlotte asked on this thread if most of the stuff in this box is full sized. No, they aren’t. I would say half and half. Things like Dr. Dennis Gross wouldn’t ever be full sized in this box. You’re getting a sample of it in this box.

Kate

Their customer service replies to subscribers with such a pitiful sense of self proclaimed superiority that it is actually comical. The company certainly lacks in the management department.

MICHELLe

The other Michelle is correct, most items are full size. I’ve been a subscriber on and off for a couple years so I would know. I never had any problems with their customer service. One of the best boxes out there!

Carolee

Agreed on the normally full size products. I’ve been subscribing for at least 3-4 years (back when the tubes were taller and pink and white) and that is hugely what has kept me subbing this box. This month was a let down.

Rebecca

I haven’t noticed that their customer service is any worse than the other boxes. Boxy has it set up so you have to jump through hoops to just send a message. Ipsy sends form replys. With Causebox you have to keep emailing until you get someone who knows what they’re doing, and then there’s Curateur. My expectations as a whole are very low.

Suzanne

I also love this box. I’ve also had good luck with their customer service. But I completely get the frustration when someone has a bad experience with customer service. It makes me hate on the product too!

Michelle

That’s not true at all. Most of their items are full sized. I’ve been getting this box on and off for a couple years. Was your Good Gene’s full sized? Mine sure asf was.

Linda

This is what you want to argue about? Must be bored today.

micronomicon

I posted this on reddit but thought someone here might enjoy seeing my price breakdown.

1st number = stated retail value

2nd number = what you pay for the item with the regular box price

3rd number = what you pay for the item with the 40% off recent promo (152/yr)

Christophe Robin Cleansing Mask With Lemon….$49.00 — $9.70 — $6.32

111skinRose Gold Illuminating Eye Mask …………..$15.00 — $2.97 — $1.93

Dr Dennis Gross B3 Super Serum……………………….$37.00 — $7.32 — $4.77

YouTHeory Immune+ Daily Wellness…………………$32.49 — $6.43 — $4.19

Éminence Organic Monoi Night Cream……………..$17.00 — $3.37 — $2.19

Grande Cosmetics Plumping Liquid Blush………….$25.00 — $4.95 — $3.22

John Masters Cocktail Lip Calm…………………………..$8.00 — $1.58 — $1.03

Hero Cosmetics Micropoint For Dark Spots……… $13.00 — $2.57 — $1.68

TOTAL……………………………………………………………$196.49 — $38.90 — $25.34

Mountaineer95

This is a great breakdown, thank you for doing it! Funny how the TT rep is providing responses (albeit very vague ones) to many other comments here, yet their lack of presence under this comment is just crickets. Not even a feeble attempt to contradict your findings.

reba

I can’t reply specifically to your other post, so I’m posting here. You’re misinterpreting the breakdown. It doesn’t show a $25 box value. It shows what YOU PAID FOR EACH ITEM if you signed up during the 40% off sale vs. what you paid if you paid full price. So either way you get $196 worth of items. If you didn’t pay the sale price the $196 or items cost you $38.90. If you ordered during the sale you paid $25 for the $196 worth of items.

Cassandra

Thank you!

TestTube

This is great!

Mountaineer95

TT, why did you thank this poster? He/she just provided proof that this box has an actual retail value of $25 dollars. Did you misunderstand the figures he provided? Did you believe his post was complementary to TT? You’ve responded to many comments in this thread, and I see no reason why you shouldn’t respond to mine. So I expect to hear back from you, thank you!

Annette

I must have missed the 40 % off??? When was that!?

Iggy'sRock

Black Friday or Christmas. I was a day early and they wouldn’t give it to me. I even asked when I was purchasing the year subscription. 🙁

Annette

40 % would have been nice!! 🙂

micronomiocon

Oops, let me correct my mistake- it was 30%!! This was around BlackFriday. I saw the deal here on MSA. It calculated in a weird way because of their shipping costs, but the billed price was $152 for the annual.

https://www.mysubscriptionaddiction.com/2020/11/newbeauty-testtube-cyber-monday-deal-30-off-annual-subscription.html

Cat

Thank you!

Charlotte

Huh, both the Dennis Gross serum and the Eminence moisturizer don’t appear to be full size (full sizes retail for $74 and $63, respectively). Have we received less than full size products in Test Tube before?

This selection is really nice, just not sure it’s worth $40 to me since some things (like the immune boosting powder) I wouldn’t use. The blush and full-size Christophe Robin sure make it tempting, though. If the Eminence or Dennis Gross were full size I’d definitely bite.

Carol

The blush sounds interesting.

Suzanne

Just a tip for when you use the Eminence moisturizer- add a few drops of water and mix in the palm of your hand. Eminence moisturizers are formulated super trick and they recommend thinning them out a bit with water.

TestTube

Thank you for sharing Suzanne 🙂

[email protected]

It is not a bad box some of the items are nice, however I do not think I have ever seen this box with a value of under 200, and this month is under 200.

Rae

Yes yes yes! Thank you Test Tube! I’m super excited to try EVERYTHING except the Mighty Patch (I’ve tried this brand before and something in their formulas really irritates my skin) and the plumping product. I’m seriously stoked about the rest!

TestTube

We’re so happy we were able to hit the mark for you 😊

Iggy'sRock

Black Friday or Christmas. I was a day early and they wouldn’t give it to me. I even asked when I was purchasing the year subscription. 🙁

Alice

Another that is not tempting. I have so much to use, and I’m gifting and donating a LOT.

Bethani Kelso

Lol you can donate my way.

Wendy

Yay!! Love the box as usual!

Norelle

I’m pretty excited for this one!
My parents owned a building and one of the tenants was a Spa and the owners just closed it up and abandoned it one day. After a few months of trying to get ahold of them we finally got all the legal stuff tied up and my mom, sister and i got to enjoy a huuuuge stash of their stock of Eminence products. When we finally got through all the products we went to buy more and discovered that we were wayyy too cheap to keeping buying.
I think just the liquid blush and the Mighty Patch I might not be super interested in

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NewBeauty TestTube January 2021 FULL SPOILERS!

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