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BoxyCharm ($32 per month) is one of the most popular beauty subscription boxes that we review, with lots of loyal customers. They promise 5 full-size beauty products each month from a variety of both indie and... read more.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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I just canceled my Luxe because of the poor choice options, but I have over 3000 Charm points to use and for some reason I’m unable to do anything with them. If I try to redeem Charms, I get a reply that says ‘ We cannot find products matching the selection.’ WHAT does that even mean?!
Plus I have two different accounts and purposely made my profiles completely different to see if selections would be different. NOPE. I received two IDENTICAL boxes with items I won’t use/ can’t use. No Volition/Yensa/Farsali/Peach&Lily/…I feel like I DID get items from the very last box in the warehouse clean out!
Does anyone else have these issues? How do I fix this mess?
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Liz
They don’t use the quizzes. At ALL. So it doesn’t matter what you choose bc it won’t be reflected in your boxes. What does matter is what your choice is and when you order. They make a bunch of variations for each choice item. If you order roughly at the same time with same choice you will probably get the same box. A lot of people with two accounts will wait to start an account during mid way through the month so they can get a different box.
And they shut down the charm room during pop up. I always wait til pop up is over before I cancel so I can hopefully use them.
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Rach
The luxe box is actually worse than this! One option was CZ earrings or a mouthpiece that supposedly makes your teeth white. The other option was a KVD eyeliner that we’ve received, Sol De Janeiro lip butter (that we just received!), a set of 3 chubby glitter eyeliner pencils and there might have been another terrible product to choose from.
Are they seriously emptying their warehouse at this point?!
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Errmmm
Does anyone have an email address or phone # for Boxy customer service? I need to contact them and it’s like pulling teeth trying to figure it out on their site.
Reply
Yesenia
CONTACT US
Email support.boxycharm.com
Mail 880 SW 145 AVE
PEMBROKE PINES, Florida 33027
Phone 18889392877
Reply
Yesenia
Try this here: CONTACT US
Email support.boxycharm.com
Mail 880 SW 145 AVE
PEMBROKE PINES, Florida 33027
Phone 18889392877
I just reached out to them right now because they sent me an item that I had already received in a previous months box. I am so upset with this and I know it is not the end of the world and we only pay $25 but it upsets me more than people know. lol
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Errmmm
Thank you so much!
Joni
These choices are awful!
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Haylee
I don’t want any of these at all.
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Dianne
I picked the Babygirl lashes. I wanted to try magnetic lashes. Looks like fun.
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Hope
How do you pick? Nothing happens when I do. I’ve taped everything
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Amanda
I was actually VERY excited to see these magnetic lashes. I’ve seen them advertised everywhere but it just wasn’t an item I could bring myself to spend the money on since I’ve never really worn lashes!! I kept looking at the $63 as I was making my choice though and was like wtf since they’re $29.99 on the website but I missed the teeny tiny disclaimer that said the liner sold separately!! So dang now I’m even more excited because even if I could afford to spend that much on fake lashes I don’t think I could bring myself to spend that!!!
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Hallie Gottlieb
Whoa. We don’t get the liner that actually makes these stick?! That’s a scummy disclaimer. Thanks for pointing this out!
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Daniele
You get both. It states the lashes plus the liner thus the higher value. $29.99 for the lashes and the difference for the liner. Read above in the body of the post.
Ranee'
These choice items are so sad….and all these pop ups are so in the past…hum.
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Merlisha
Ooh I saw the Glamnetic Lashes lashes and might grab one there. I get so many adds on IG around magnetic lashes, I really want to try them, but also find it hard to not see them as gimmicky
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Marion
I agree, this seems like a low-stakes way to try out a trend that in some ways seems too good to be true.
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Lulu
I promise you they’re not a gimmick. They probably only seem that way because they’re some girls out there selling them to make money (which I see nothing wrong with btw, it’s not that fiber lash crap lol). My friend sells them and although I admit, I was skeptical, but I bought them because I hate messing with the lash glue but I love the look. So I gave them a whirl. They are not too good to be true, they’re a total game changer for me. I can’t see me using anything else now and have been looking at other brands/styles because I plan to get a bunch! haha
Jennie
haha omg same! I get bombarded with ads for them on Instagram and youtube. I picked it as my choice, why not? Worth trying them. The other choices are pretty bland anyway.
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Mel
I don’t wear fake lashes, but I have to admit that I am really looking forward to trying out the magnetic liner lashes.
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Laura
I was disappointed in these choices. I don’t wear false eyelashes and have plenty curling irons. I’ve heard people talking about skipping a month and wondering how does that work? Do they offer that to you when you go in to cancel? Do you have to do this before they bill you at the beginning of the month?
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Steph H.
You have to cancel before the 1st of the month and sign back up the next month on or after the 1st. Unless something has recently changed that’s the only way to skip. If you try to sign back up before the 1st you’ll receive the current months box. You also won’t be able to pick an item for the next month during the month you’re skipping. Hope that makes sense 😊
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Laura
Thank you!
Charlotte
Just a heads up that Glamnetic sells mink eyelashes, if that’s something that matters to you.
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Marion
Good info. Thanks for sharing!
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Deanne
Yes it does thank you. Denmark is killing 15 MILLION mink because they worry they can pass a strain of corona virus. Supposedly it’s their last year doing fur anyways but imagine how many animals are likewise being killed every year. Super sad and wastful.
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Liz
Super sad and wasteful but they’re culling them because the strain mutates in them—and when it comes back to humans (which it has started to) it makes any possible vaccine not able to work in those people. They’re trying to stop the spread of this mutation so the vaccine will work. It’s unfortunately necessary :-/
Whether any one or any country should be raising mink for slaughter is another topic 😠 but under the circumstances I don’t disagree with having to kill them.
Robin
What the heck, that’s awful. 🙁 Is that even a thing?? Leave them alone. I stopped wearing any animal products years ago. I wasn’t a bit meat eater, but I went vegetarian 5 months ago. Trying to make that work longterm. It really hasn’t been that hard. Eating out is harder.
Abbie Lee
Thank you
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Angie
I wasn’t able to choose for base I am not subscribed to premium only base and luxe so is that supposed to be that way? Pls help
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Joy-Not the Other One
Angie, your Luxe box replaces your base box in the months that they do Luxe so you wouldn’t need to pick a base box choice this time. 🙂
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Eva
I’d rather have the regular box over the luxe choice. The only thing I can “choose” is the lip butter I just got (in the same exact color… the others are sold out…but I can buy a different color which makes absolutely zero sense) and the earrings. Why let us “choose” if we actually do not get to choose because everything is sold out? That is extremely annoying. I’d rather choose the baby lashes over a duplicate item I just received. The premium choice is terrible also.
Angie
Oh ok that makes a lot more sense . I’m used to having premium and choosing so this is a bit different. Thank u ladies for the help I was freaking out! Lol ur great! 😊
Robin
I just realized i misspoke, yeah. My choices were for Luxe, since we’re not getting a standard December Box. Though…according to what it had said I am and also the Luxe Starter box, even though it seemed like it should have been early enough. I’m getting very confused. But you should be able to pick your Luxe stuff, regardless.
Idk how I feel about Luxe choices being $9 in the popup. Why do Luxe? Does it become worth it somehow? Hmm
Robin
I have base (and luxe), I was given a choice of like 2 things for each of them. Your account isn’t letting you?
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Ami
I bought like $300++ in popup. I am set. Most def will cancel for awhile.
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Robin
That may have been a clever idea.
I don’t remember even having lashes as an option, but the whole thing felt a little chaotic so I might jot remember. I also kinda rule out false lashes having Tourette’s Syndrome. I manage ok in general, bug thatt seems a bad mix. Lol
I think I picked the KVD tattoo liner. Kinda boring I guess. Hope I’ll really like it.
I think both base and Luxe had only 2 choices for each. And I was on time. Early even.
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Lena
I cancelled luxe today (and bought good genes in pop-up) to make sure I can pick for my base box instead. I always wanted to try magnetic lashes so, for once, I picked the falsies lol
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.