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NewBeauty TestTube Winter 2020 FULL SPOILERS!

We have full spoilers for the Winter 2020 NewBeauty TestTube Box!

If you aren’t familiar with this box, it ships every other month, and it was voted one of the best beauty subscription boxes by MSA readers!

The Winter 2020 New Beauty Test Tube box includes:

  1. Avène Thermal Spring Water, $18.50, 10 oz
  2. COLAB Original Dry Shampoo – $5.49, 6.7 fl oz
  3. dr brandt Microdermabrasion, $79, 2 oz
  4. Dr Dennis Gross Hyaluronic Marine Meltaway Cleanser, $13, 2 fl oz
  5. Dr. Zenovia Hyaluronic Acid + Peptide Serum, $34, 0.5 fl oz
  6. Eight Saints Cloud Whip, $28, 20 ml
  7. FLOetic Liquid Lipstick, $26, 2.5 ml
  8. Sunday Riley Saturn Sulfur Acne Treatment Mask, $20, 0.5 ml
  9. VIVI Naturals Vita+ Hand Sanitizer Spray, $10, 3.4 fl oz
  10. BONUS: $10 gift card from Beauty Care Choices

TOTAL VALUE: $235 + $10 BONUS!

What do you think of the NewBeauty TestTube spoilers? 

If you are interested in signing up for New Beauty Test Tube, it is $29.95 a box plus $8.95 shipping. Ships every other month. Check out our reviews to see what’s been in past boxes.

$29.95
every other month
$29.95
every other month

NewBeauty TestTube

How do subscribers rate NewBeauty TestTube?

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Posted in NewBeauty TestTube Spoilers, Subscription Box Spoilers| Tags: newbeauty testtube | 105 comments

Comments (105)

  1. Starting to get concerned because I still don’t have my test tube and it looks like most people have gotten theirs now…., I’ve had TERRIBLE experiences with their customer service in the past and dread calling them again after they say they’ll fix problems that don’t get fixed or charge me when I’ve prepaid for a year, always issues logging in, things like that. Sigh…..

    • Taren,

      Please feel free to call (888) 974-6042 and one of our live customer service representatives will be more than glad to assist you!

  2. I’ve been having a very frustrating experience with customer service. In July, I was offered and accepted a free gift for not canceling my test tube beauty subscription. I keep checking every few weeks with customer support either on email and phone and keep getting told that I should just wait because it will be shipped soon, with some slight variations on that story. I know it’s just a free gift, but these conversations (and all the time on hold) have become frustrating for me and have made me lose faith in test tube beauty.

    • Hello,

      We’re so sorry to hear that, at your earliest convenience, please reach out to us directly at 888-974-6042.

  3. This will only be my 3rd TestTube, but I’ve loved every one I’ve received so far. The Sept/Oct box was so great in that I got use out of every single item- rare for me. I even ordered a second box so I can keep using the microneedling kit and to get another full-sized moisturizer. I’m seeing a difference in my skin with just these two items alone, so TestTube is worth the price for me. I’m excited for this month’s tube too. The Dr. Brandt exfoliator is already a long-time favorite, but I’m also looking forward to the HA serum and the cleanser in the winter box.

  4. I’ve been having A TIME with this sub. I had a couple of the same issues as other subscribers. I emailed them about the expired supplement and said they didn’t need to replace it. They did anyway and sent me the exact same expired supplement. Then there was the issue with the nail polish promo that they didn’t remedy. The Winter box didn’t look good to me, so I decided to cancel. Was charged nearly a week later anyway. Contacted them — they confirmed I had cancelled and issued a refund. Great, thought everything was taken care of. Then a few days later I get a shipping confirmation (refund hadn’t posted yet). They told me to ignore the email. Package would not be sent. Refund posted. Done? Nope! A week passes and ANOTHER shipment confirmation email. I contact them again. They assure me that there is no package being sent and again, my account was cancelled. Two days ago FedEx drops off a package from them. I email them with a photo. Today they email me and ask me to “return to sender” the package. No return label; no sorry for the inconvenience. Long story to say—I’m not sure what’s going on at NewBeauty, but this sub is no where near the trouble.

    • Hi Amy,

      We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately if it hasn’t been already. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

      At your earliest convenience, please reach out to us directly at 888-974-6042.

  5. I have cancelled this subscription twice and asked them to hold off on a certain shipment once. I have done that when I didn’t like the full product spoilers. Since I have done it as soon as I find out, I email them right away. I receive an email from them and I keep it as proof. Haven’t had any issues with their customer service. I do not always like what is in the box but I definitely think there is good value for the cost.

  6. I see so many negative comments here and it trips me out. Test Tube is hands down the best subscription box out there. The value is always there and I always find at LEAST one or two products holy grail items I would never have thought to try. If you want to skip a month or cancel, pick up the phone and call them. They are REALLY nice on the phone. It takes like 2 minutes. I’ve never had a problem with shipping, and if you are on dry shampoo overload like so many are complaining about, I can pretty much guarantee someone in your life would be more than happy to take it off your hands for you. Or donate it. I think Test Tube kills it every month. I don’t ever see myself unsubbing to this box.

    • Alexis!

      We are so grateful for your kind words. Thanks for sharing your thoughts with us and the community, We are thrilled to have you as part of the TestTube family!

    • This comment is on the 100! I cannot beliebev all the full size items in this box, and you are totally right- dry shampoo is easily giftable , especially to a women’s or homeless center. I have 9 , yes 9, sub boxes all beauty/ skincare and I have yet to experience one issue. I am always in disbelief at the multiple issues people consistently post. I will say 2 of my subscriptions I gave canceled due to no longer having interest in the off market brands they are repeatedly offering…..

      But TestTube Beauty is AWESOME! I haven’t been able to use everything, every time, but I feel like the quality and research is there for sure. This box truly feels like a gift to myself I don’t even deserve hahaha because everything is QUALITY. People have to appreciate the fill tube, and 1, 2 and sometimes 3 full size items that ship in the big box that don’t even fit in the tube!

      Love ❤ love ❤ love!!!!

  7. When are they shipping this box?

    • I canceled last Monday and I got a shipping email yesterday 🤦‍♀️ I’m pretty sure they gave me a refund, but will have to keep an eye on my card now. >:(

    • I received mine today!

    • i got my testtube yesterday, marie z. so you should probably start watching for yours! 🙂

    • Hi Marie,

      • Please feel free to contact us at 888-974-6042 for further information on your Winter tube 🙂

  8. I love this subscription box and the stuff that is coming in it. I do enjoy the dry shampoo. I dye my hair different colors and can’t shampoo as often as I’d like, so always having dry shampoo works out for me.

  9. TestTube is my #1 subscription box. I love it only comes 4x a year and the price is right for the full size products we receive. My only issue is the dry shampoo. I think it’s just a cheap way to fill the box. Im going to start skipping every box that has dry shampoo in. I’ve noticed that in other subscription boxes as well. Cheap eazy way out to fill a box. They all need to stop this mess.

    • Hi Latasha,

      We’ve taken your feedback, and the feedback of other reviewers, to heart. Thank you for sharing!

    • I thought it was every other month, 6x a year.

  10. Dang it!! I forgot to skip this month and they just billed me. I literally have three of those Dr Brants. ugh!!

    • Agree….

    • Haha same here! And Ipsy owes me one that they didn’t ship from my plus bag. I love this stuff but I’ll never go through it all haha. Doh

    • I gave a tube of this to my husband when trying to lighten my beauty load. He appreciates the simple black packaging, and LOVES the product. It’s one of the only things he insists I have on hand for him now.
      So if if you’re overburdened with this particular product, consider gifting to the men in your life!

  11. I generally love this box, but this is at least the third box in a row with dry shampoo, which I might use literally twice a month— and I had a huge allergic reaction to a Dr. Brandt Product (and a lot of other people report the same) so… I wish they’d stop using that brand so much.

    • Carrie,

      We’re so sorry we missed the mark on this. We’ll strive to do better!

  12. I ordered ONE Test Tube in May and that was a fiasco because somehow they got the address wrong, I cancelled at that time. I have received the last two Test Tubes AFTER cancelling twice, and at least once via phone. I called customer service, and had to leave a message. First thing tomorrow morning I am calling the bank and advise them not to accept any new charges from New Beauty. I have been ordering products from all over for thirty years plus, and this is the first time I have ever had this happen to me. I suppose I am lucky. To add insult to injury, I can’t use/don’t want any of the products in the current Test Tube or the previous one.

  13. WARNING: You have to cancel by calling them. They refused to cancel my account because I had contacted them by email.

    • Hi Balashowry,

      Your review is very concerning to us. We would appreciate it if you would contact our customer care team by calling 888-974-6042 to speak with a customer care representative about your recent experience.

  14. I cancelled a couple of months back, right before the last use came out and was delivered. I like the subscription but wasn’t ready to commit and pay for a full year. Well they just charged my card today for another year! I’ve been on hold for over half an hour now. Not cool. 😕

    • I cancelled too & was just charged a few minutes ago! I just came on here to say this so other readers could check their charges. I’m about to call now.

    • I was on hold for over 30 minutes and hung up because I used my whole lunch break! What a total nightmare just to cancel. I’d think twice about subbing to NBTT.

    • Follow up…finally Tony picked up after all that time, only to hang upon me when I explained to him why I was calling. I called right back, the hold time was much less and I reached Rafael. I explained to him all of the previous. He put me on hold because he said he had to talk to his supervisor. Why I’m not sure, as I told him with whom I spoke to when I cancelled and when. He came back on to tell me he could see all of that and and to tell me they would go ahead and process my refund. Like he did me a favor. He couldn’t seem to understand why I was upset over an unauthorized charge of over $200 on my account. He said omg lady….what poor customer service.

      • Oh wow why was you charged so much? I’m going to look at my account now!!!

      • Michele,

        We’re very sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

    • They pulled that with me last time. I am still fighting the charge with my card. They sent the order in record time as well. I sent all my emails and such to my credit card company showing that I had canceled and had actually called to cancel.

      • I say they sent the order (that I did not order) in record time because they wanted to make it look like they did not do anything wrong. They charged me, I called them to tell them I had canceled well before the cut off date for canceling and the next day they sent the box. Ridiculous.

      • I made 4, **FOUR** separate attempts to cancel yesterday (2 calls, 1 email and 1 chat on website) and never received a response from any of them. When I called again this morning, the rep told me they already charged me and would be shipping my tube in the next couple days, insinuating that it was too late to cancel. He agreed to refund me after I told him about all of my attempts yesterday, but not before trying *more than once* to convince me to stay subscribed.

      • Lori,

        We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will use the feedback to make us better and to ensure this doesn’t happen again.

    • I have started ordering mine via the gift subscription. You still get the discount, but it does not auto renew

  15. I look forward to this box every other month. I love the full sized products, they keep switching things up with brands/products, and I love that I get a lot of beauty products and the occasional makeup. I am looking forward to that lipstick this time!

    • Hi Alicia,

      We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you 🙂

  16. Me again, TestTube, and still trying to wrangle a resolution on the empty Philip B. product in September VIP Box.I received this response via email yesterday: “We truly appreciate your patience! We’d like to reassure you we are looking into this for you.”

    It’s been over 1-1/2 months. I’d love to know that this means. Are you sending a replacement? Are you sending a product of comparable value? I’m sorry to keep complaining, but it seems like this is taking an exceptionally long time to make good on this issue.

    • Stormi,

      I find it out that New Beauty answers customers on this forum that are complimentary.- Yet those of you with concerns get no reply.

      It causes me to think twice about subscribing…

      • Hi Margie, we’re bummed to hear this! Our team is happy to answer your questions as best as we can. We would also recommend reaching out to [email protected] for more clarity from their team. Hope this helps!

    • They sent me a replacement, it happened to a lot of people. I’m sure it’s just getting the product to replace all of them.

    • Stormi,

      Thank you for taking the time to write. We want to let you know how sorry we are for the confusion and delay.

      Here at NewBeauty we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball.

      We’ll be reaching out to you personally in the next 24 hours to touch bases.

      • I just got my “makegood” for the empty Philip B bottle in the September VIP box. Thank you, New Beauty! (I would have gotten sooner, but FedEx misplaced the package and just – luckily – was able to locate it.) I appreciate your making it right. Happy Thanksgiving!

  17. Why is there always a dry shampoo in the tube?

    • I love NBTT, but I wish the people who decide what will go in the tube would stop with the dry shampoo for a while.

      • Hi Dana,

        We take customer feedback seriously, so we truly appreciate you sharing yours!

    • Exactly my thoughts!

      • Right? I hate dry shampoo. It doesn’t work well for my hair and I must have a dozen or so. Think I’m going to donate them and all the other products I get that I don’t like from all my subs to a womans shelter. So many of the woman have to leave with just their clothes when they go to the shelter so I’m sure they would appreciate some beauty products.

  18. I signed up for the Dec box this morning but haven’t received a confirmation email yet (cc has been charged). I also can’t log into my account to check. Anyone else having this issue?

    • Me too no email

    • Me too.

  19. Yay! I love this subscription! The Avene Thermal Water makes my skin feel so soft and refreshed. Plus the Cloud Whip is a new favorite. Thank you Test Tube for being the sub box that never disappoints!

  20. Hello Test Tube Beauty! I too am having problems with 2 issues myself! One- my friday new beauty special still has not arrived- a fullsize Sunday Riley Luna night oil. And two- my other free item for not cancelling my subscription has not arrived either, & this is from over a month ago. I would love & greatly appreciate any help in this matter. Thanx! 🙂

    • My Friday new beauty special luna oil just arrived today.

  21. So by “winter” you actually mean the November/December tube, right? Because this is bi-monthly, not seasonal. I was concerned for a moment that maybe there were additional tubes that I had to pay for or something.

    • Hi Melissa,

      We apologize for the confusion. You’re correct! This is the November TestTube with a slightly different name!

  22. Beware of this brand. I bought several of their “Fast Fixes” sets last year. I didn’t usem all at once (because, duh). Turns out the eye drops were expired! And the third moisturizer was rancid.

    At first I was promised a replacement of all items. It never showed. Then I emailed and got a very rude CS agent who said I couldn’t cancel an order (I wasn’t trying to). Then she said it had been more than 60 days so I was out of luck. But the items were expired when I bought the sets.

    Very disappointed as they seemed like a good value. But will not risk it again.

    • Amy,

      We’re very sorry to hear this. Is there anything we can do to make this up to you? I completely understand if you’re angry and simply looking for space/closure. However, we’d like to make things right if we can. At your earliest convenience, please reach out to us at [email protected]

  23. I have cancelled my subscription. Never got January box, From May or July box Sunday Riley was missing. Called customer service several times. Was promised replacement and never got it! That was the only sub I had and their lack of customer service forced me to cancel.

  24. These Dr. Brandt microdermabrasion products seem to be legit everywhere nowadays! I got one in my ipsy, it’s an option for FFF winter, and here it is again! Good thing I like it 🙂

  25. UUUGGGHHHH!

    I just cancelled this sub and they put #ight Saints in their box??? Oy! Fine. Just take my money.

    • Omg I was so sad to get this box, the only thing I wanted/needed was the Sunday riley mask. But they couldn’t charge me bc I had to get a new debit card bc of fraud. Sorry so happy I don’t have too deal with them 🙂 xoxo

  26. Never subscribed to this box after years of looking at it. I think BeautyFix is a better deal. I feel like I have 75 ℅ of these items in my stash. I do love the cool round tube box they use which is unique.

    • They have very unique products all the time some even debut in this box so might not have that!

  27. I’d love for someone at New Beauty to get back to me about replacing the empty Philip B. hair product from the September VIP box. I’ve sent a few emails and still no resolution.

    • I would hit them up on Instagram, I did and I got a replacement a week ago.

      • Thanks! Will try that.

  28. well, good news ..i’ve already had all these products…so i don’t have to purchase this box…

  29. This looks like an awesome box! I love the thermal spring water (introduced to me via the beautypass free Friday deal), and I also use the sulfur mask frequently!

    • Hi are you still getting beauty free pass offers? Didn’t receive anything in awhile. And last time I did as soon as I got the email they were already sold out of the product.

    • Hi do you still get beauty pass offers? It’s been awhile since I received one and last time I got the text they were already sold out. Thanks

      • Hi! The last text I got was on October 9th for the Luna oil but I didn’t sign up for that one. I feel like before they used to send texts consistently every two weeks and around the same time and now it is sometimes scattered.

  30. This is my absolute favorite of all my sub boxes. The products are always amazing and the value is always there as well. Haven’t been disappointed yet by one of these however every other box im disappointed for more than id like to admit unfortunately. And im still the idiot that keeps subbing hoping it will get better lol although I have finally canceled a few so hopefully I get the courage to cancel more, I just have fomo and I know im not the only one lol This is my favorite and now that ipsy plus has changed things and let us pick 3, they are my second favorite and Allure is my 3rd. The others are just eh depending on the month.

    • We’re glad to hear we are your favorite subscription! All of us at New Beauty appreciate your business and positive feedback ☺️ Thank you!

  31. I will pass, I think it’s a great deal but there is nothing I want to try.

  32. Oh my word YES! This is why NBTT is the only box I subscribe to anymore. Hooray!

    • Thank you for sharing Rae 😁

      We are thrilled to have you as part of the TestTube family!

      • Test Tube, could you please also reply to the negative comments/complaints? I am seeing a LOT of people complaining that the replacements for their ruined VIP box with the spilled Phillip B? It looks that NOBODY with that issue has been helped. I just signed up for the upcoming VIP box, and I am extremely concerned my box will also arrive in the damaged condition, and then I might never get any help from you. Please trust that the word of mouth can ruin your business,

  33. Did anyone got charged for this tube already? Cause I did not, and I can’t get them to answer my message

    • Katya! I called and left a message with them this morning about this same thing. It is so weird! Not only have I not been charged, but I sent an email to them exactly 2 weeks ago because I had an issue with a Free Gift Friday offer for the first time ever and I have heard NOTHING! Which is very very worrisome to me because I’ve had to contact their customer service several times in the past and it was always an IMMEDIATE response. It’s one of reasons I’ve always loved them so much because the customer service has always been so stellar. I also can’t figure anything out from logging onto my account. I have no idea what is going on. I hope things get cleared up soon because back in September I prepaid for the LIVE! event box that is supposed to ship out before the event in November and not being able to talk to anyone is making me nervous.

      I’ve also been a little alarmed because usually an actual representative from Test Tube is in the MSA comments for their product posts interacting with us and I have not seen one on the last few posts regarding them…

      • I am worried too, because I actually like this Tube, so want to make sure I’ll get it. Also I tried to buy theirs legacy Tube (May), but it didn’t work, so I’m waiting for the refund. All together is pretty concerning

      • Joy!

        We are truly sorry! We pride ourselves on our excellent customer service, and in this instance, we clearly dropped the ball. Please feel free to reach out to us again with any additional questions or concerns you may have.

    • I spoke with them a few weeks ago, and they postponed charging until the spoilers were released. I think charges will go through next week? I can’t remember the exact date they gave me.

      • Correct!

        Our valued members are scheduled to be charged for the Winter(November) TestTube on 10/26 ☺️

      • Annie, thank you so much! I really appreciate you letting us know this 🙂

  34. I skipped the last tube but this seems much more my style. Looking forward to the cleanser and mask…I feel like maskne is going to be my biggest issue this winter.

    • I’m looking forward to this tube and especially the mask. I work in healthcare and have to wear a mask everyday. Maskne is awful.

  35. Once again the box looks amazing. I get 10 other box subscriptions and Tedt Tube is always my favorite. 💕 So many great products.

    • Thank you for sharing your honest feedback! We’re glad we hit the mark for you 😊

  36. Anyone know of a coupon? The usual haunts are turning up nothing

    • TestTube rarely does coupons, at best you may get $10 off during a holiday event. I’ve only ever received a $10 coupon for a friend to sign up in 1 box for the 1+ years I was with them. They only other option would be to purchase an annual.

    • Hi Amy,

      The best way to stay in-the-know regarding the availability of new promotions would be to visit our website https://testtube.newbeauty.com/ and share your email address under the “Share Your Address” prompt 🙂

    • Amy, I would wait for black friday. Last year they gave 20% or 30% off, which is unheard of, TestTube practically never give coupons. I signed up for an annual with this discount and my box came up $24 plus shipping.

  37. Love Eight Saints products!

    • I have tried calling, emailing, and using the chat feature to cancel, with no luck. They are impossible to get in contact with. Interesting…

      • I think I ended up having luck with chat.

      • I just cancelled two accounts in the last hour (my sister’s and mine), total call time was 3 min and 5 min including the time waiting for someone. If that helps with an estimate.

      • I set an alarm to be awake to call them right at 9am (6am for me!). It rang a fair few times, but I waited until I got to speak to an actual person. Good luck!

      • Hi Sasha,

        We understand your concern and apologize for any inconvenience!

        We would like to help you out with a cancellation. May you kindly provide us with the order number for your previous tube?

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