Cons: seems like they switched up the filler items to try & trick subscribers. Before, they would send filler stuff from brands that at least existed for a while & were known quantities, like Bellapierre & Jonteblu. Now, they work with people who spawn multiple private-label companies that seem to pop up every time they want to put a product in BoxyCharm, & they always claim a ridiculous retail value. (eg – Faccia skin moisturizer, Illuminati eyeliner set, KAB cosmetics lip kit)
They also sent out surveys a while back asking for subscribers opinions about BoxyCharm-branded products that haven’t been in boxes yet, but were truly awful. Since they have yet to appear, I’m sure they’re coming down the pipeline.
They still don’t customize based on your quiz, & still often send the wrong shade or item. (this month while reading unboxing posts I’ve seen: mismatched concealer shade, mismatched brow shades, & incorrect choice item)
Pros: Like the Ipsy CEO mentioned in an interview, it seems Boxy is also reaping the benefits of a slowdown in beauty consumption during the pandemic, & is able to work with brands that would not have been in a subscription box before (eg – Marc Jacobs, MAC, Clarins) & have more trendy Korean brands as well (eg – Glow Recipe, Saturday Skin, Kaja, Touch in Sol).
I also have had MUCH better (like, exponentially better) customer service from them recently (when I contacted them about a damaged item from a pop-up sale). I feel like I’ve seen others describe positive CS experiences more often, too (though that might be a confirmation bias on my part).
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