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BE KIND. by ellen Holiday 2019 Box – FULL SPOILERS UPDATE + Coupon!

Liz Cadman
ByLiz CadmanDec 11, 2019 | 173 comments

Be Kind by Ellen
2.3 overall rating
87 Ratings | 33 Reviews

We have more details on the full spoilers for the Holiday 2019 Be Kind By Ellen box!

The Holiday 2019 Be Kind By Ellen box includes:

What do you think of the spoilers?

This subscription box is $54.99 and ships to the US and Canada. Sign up here. Check out our reviews to get a sense of what to expect!

Use this link and coupon code HOLIDAY10 to save $10 off of your first box!

For 17 years, Ellen DeGeneres talk show guests, viewers, and audience members have all felt the same unifying experience when they watch The Ellen DeGeneres Show one that lightens their moods, lifts their spirits, and makes their hearts smile. To share this experience with people everywhere, Ellen h... read more.
Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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173 comments

Susan Smith

Adrianna (BE KIND. by ellen box)

Jan 27, 15:41 MST

Hi Susan,

Per our phone call, your box will be shipped out some time this week and you currently have one premium account with us. We are glad we were able to clear up all confusion on your account. We appreciate you being such a loyal customer!

I received the above email after sending an email with ATTN: MSA Call. I am very pleased with the results after talking with Adrianna and the follow up email above. I also received my holiday box a few days later. I decided to continue with my Premium subscription and look forward to the Spring box.

jaq

Update: I received an email when my box was shipped 1/22 by UPS “guaranteed” 2-day air. I received it on 1/27. I am happy with it, if not the service.

Marie

*****REFUND****** I just received my refund for the double charge today, check your accounts, just letting you know

Nancyisshopping

Actually, annual subscribers, check your account for tracking info. It is in my account online too.

Nancyisshopping

UPDATE – I just got a shipping notice with tracking for the holiday box. I’m an annual subscriber who had not received one. I hope other people get their tracking soon too.

MB310

Same here and received the holiday box today. Am an annual subscriber since October ‘19. Also received the apology email with the explanation of the system wide issue that affected certain annual subscribers, and notification of $15 refund as a courtesy.

Nancyisshopping

I GOT AN EMAIL TODAY! yay!

The email said that they apologized for the delay. There was a site wide error for some annual subscribers resulting in no order being generated for the holiday box. They are going to mail it “immediately” and are refunding me $15 to the credit card on my account.

I would have cut and pasted the whole text but it was a picture of text and I could not highlight and copy.

All annual subscribers who did not get a box, check your email.

jaq

I am one of those who subscribed for a year in Oct., got the fall box, then email saying I’d get the holiday box before Christmas. It didn’t show up so I emailed & got the response of “problems on our end” but no hint of what they were going to do. Since then, I’ve heard nothing, never got the box, but they credited my card for $15 last night. ??? Does anyone know what this is for? Everyone should check to see if they got any credit. I am ready to go to my credit card company.

Nancyisshopping

I GOT AN EMAIL TODAY! The email said that they apologized for the delay. There was a site wide error for some annual subscribers resulting in no order being generated for the holiday box. They are going to mail it “immediately” and are refunding me $15 to the credit card on my account. Didn’t you get an email?

jaq

No, I check my email faithfully and never got one. I get very little spam/junk mail, so I know it wasn’t there. The $15 was credited to me last night before I went to sleep. You’d think they’d let people know. Thanks to you and everyone else for the update!

aboutaboy522

I still haven’t received a refund for the double charge.
I did finally hear back from them Dec 31st saying they are trying to resolve the issues.
Has there been a public statement or apology for this mess?
Liz……are you hearing any feedback concerning this?
I’m surprised you haven’t addressed this yet (unless I missed it).

Luz Elena Rivera

I feel the same way. I have not receive my box and its Jan 8, 2020. Supposedly it was expected by Christmas. I upgraded my membership to receive my box quicker still no box. I also emailed to inquire about my box and have not received a response. Not reliable at all. Will never order again.

MB310

I signed up for the yearly subscription in Oct 2019 and received the fall box shortly thereafter. To date, no holiday box. After sending 3 emails, I received a response about “an issue on our back end”. Completely in the dark as to what is going on, on the back end or when I might receive the holiday box that was expected in mid December.

Same here. I don’t think it’s coming.

Nancyisshopping

QUESTION: Did anyone who started a YEARLY subscription in October/November actually get the Holiday box yet or has it been only the quarterly subscribers who have received a (one or sometimes two) holiday box?

Susan Smith

I have not receive my holiday box. I signed up for the premium subscription in October. I have not heard of anyone winning anything extra which is part of being a premium member

Lois Winkler

I ordered a yearly subscription the first week of December for my daughter. At that time the website said the holiday box was sold out. After 5 emails to customer service stating my concern because I never received a confirmation of the order, the holiday box suddenly arrived.

Susan Smith

Update on my comments. As I stated in one of my comments that I did finally get a response from support saying my box was delivered with a tracking link. The box was delivered but the name and address was not me. I replayed to support and told them this and attached my invoice which show my name, address, account number and invoice number. No response. So today I decided to send a new email Att: MSA I sent a copy of my paid premium subscription invoice also stating i never received my holiday box plus all the stuff I posted here. Within 2 hours I receive a reply from support stating they were sorry for the mix up and they were processing my order and will receive tracking info when my holiday boxes ship. Thank You to all of you that said to email with Att: MSA as it worked. Now will see if I get my box. I will update.

Sherri

For those of you who have cancelled your sub – did it cancel effective immediately? I just cancelled and it says that my subscription will be cancelled on March 17, 2020 at 5:00 am. Except the spring boxes are supposed to start shipping in February. Does that mean I’m going to be charged in Feb. for the spring box?!? That will really piss me off if that happens, I can guarantee that. There is no way to remove your credit card info (only replace it with a different valid cc), so I can’t protect myself that way.

1112kathylynn

Yep you are right… I canceled my card and got a new number because I will not let them do this to me again. I don’t want any more Be Kind boxes with the aggravation this has caused during the holidays. I am fully capable of donating to any cause I want too without feeling like I am taken advantage of.

Sarah

I had to send an email and demand they cancel it immediately. I didn’t want to be charged for another month.

Susan Smith

Well I finally receive an emal from support stating my holiday box had been delivered along with a tracking link. I track the shipment and it was for someone else. I replied to Meghan at support and sent a copy of the invoice. Haven’t heard a word back. So I sent a new email with a copy of the invoice. If they dont answer this time I will have to demand a refund or report to my credit card as fraud. I dont want to cancel but they are giving no choice.

Heather

I have been emailing BeKind Customer Service almost daily for months and have received NO RESPONSE. I was tricked into a deal (coupon code didn’t work but of course the change did but at full cost). I received a 2nd fall box instead of my holiday box (which I was extremely excited about after all the hype about it). No one responds at all. I love Ellen and love the boxes but this lack of customer service is acceptable. No number anywhere to call…I’d be willing to hold for while if it meant I could finally get help. I would like the money you stole from me and the items I paid for.

Isaac

Contact your bank. Tell them you never received the items you were charged for. That’ll be the fastest way to get your money back. My wife is cancelling her subscription after this fiasco.

Heather

Thank you!!! I didn’t think that would work but I’ll be calling the bank tomorrow. I already cancelled subscription but it won’t be effective until Nov. 2020. Can’t get them to respond to that either. Hopefully the bank can stop any future charges from them as well. Fingers crossed!

Susan Smith

I paid for the Premium yearly Ellen Be Kind Box in October. My credit card was charged. On December 5th I received an email stating my box was ready and I would receive tracking information shortly. I never heard another word. I emailed support about the status of my holiday box on 12/15 I received an automatic reply and a request number On 12/16 I emailed them with a copy of my paid invoice and a screen shot of my account and a screen shot of the email I received on 12/5. I never received a reply at all. I have emailed them 6 times requesting a status on my holiday box. Not one reply. I have been a member since last February when I paid for quarterly boxes but decided to upgrade to Premium boxes in October. They charged my credit card in October. If they are having issues it would be nice to have them respond as such and even update me as to what they are going to do to fix this issue. I don’t want to cancel but I feel they are not giving me any other option. It states on their website they do not give refunds. If I do not hear from them soon the only option I have left is to contact my credit card fraud department and I really do not want to do this

Lily

All I posted was that I think there’s an order fulfillment problem because I’ve now gotten 2 boxes free. My comment never showed up.

I’ve written about the boxes I’ve gotten with no reply at all. BUT, the boxes people here are paying for are going to somewhere, and I think it’s an old customer shipping manifest.

Suheyri

I loved My first 2 boxes. Was excited for my 3rd until I started to get a 2nd charge on my credit card for a 2nd subscription before I even received my holiday box. I paid on Dec 3rd and received my subscription box on the 18th. On the 17th I was charged for the 2nd box. I have sent 2 messages through the website and a direct email to [email protected]. My first message was on the 17th. The customer service is lacking and I’m hoping that by posting it here someone will assist. My ticket number is 22020, which I received after my email on Dec. 21st.

Hayley

Same double billing issue as everyone else.. After a week of my email (asking for a refund/reversal & cancellation of subscription) going unanswered i disputed the charge with my CC company and requested recurring charges from the merchant to be blocked. Ugh. Happy Holidays.

Valerie

Yes!!!
Emailed Ellen Support when I was double charged… nothing as of yet, that was on 12/18. Did see a post that if you put ATT: MSA in the subject line they will get back to you. I emailed today with that in the subject line. We will see. I did let my credit card company know to fight the double charge. The credit card company is pretty good on resolving those issues. And since it was a major glitch on Elllen’s boxes fault I am sure the will refund. I did cancel my subscription due to this mistake. I am sure they are loosing a lot of customers over this issue. They probably won’t get back to us until after the holidays too! Sad this has to happen but c’est la vie!

aboutaboy522

So at this point, I’ve paid for two Holiday boxes (one against my will) and have received neither.
Tomorrow is December 23rd and would be the earliest I could have these boxes in hand.
I am appalled at how this has been handled.
Are they just going to ignore 99% of their customers?

S

The same thing happened to me! I was charged for two boxes and have sent 5 messages, but have not heard from them.

Cyndi

Same here. FedEx just dropped off a second Ellen box. I received the first one 2 weeks ago; the charges appear 2 weeks apart. Sounds like it will be fun getting this resolved. I certainly don’t care for the contents enough to keep 2 boxes.

Bambi

They also have quality issues. I opened the scarf to wrap it as a gift, only to find a badly repaired tear. Big gip, IMHO!

Jen

I was double billed for the December box as well (first charge Dec 4th, second charge Dec 17th). I emailed them on Dec 17th and received a very nice response and refund on Dec 19th. They’ve clearly been having some trouble and I know lots of people have talked about their bad experiences but this was my first time contacting their customer service and I thought they handled it really well and I have no complaints. They clearly wouldn’t do something like this intentionally and it must be quite maddening on their end as well so all in all, I’m happy (and I’ve been subscribed since the first box).
Having said that, I’m not convinced this box is for me since I end up giving away almost everything in each box. I think the items are great, just not for me (I don’t ever straighten my hair, for example, or use a white noise machine). I’m on the fence but overall, I think it would be a great box for many people.

Angie

Sent an email in hopes that I will receive a response. I cannot access my account and go to reset my password and it says no account exist….except I somehow got charged for 2 winter boxes. Obviously I didn’t order a second box since I have no access to my account, this is beyond frustrating! I am just going to dispute the charge with my credit card and hope for the best. I love Ellen but I so disappointed in the customer service…..which clearly isn’t following the BE KIND mantra.

Jen

I also have the same problem, they say my account does not exist, when I try to reset my password they say my email does not exist, yet I also have been billed for 2 Winter boxes. I have emailed them over & over and they do not reply. I guess I will disputing with my CC company. I need to cancel, but how?

1112kathylynn

To be sure they could not charge me again, since they would not respond to my first 6 emails, after I got my refund I canceled my credit card and got a new number so they could not charge me again. I’m being kind to myself and taking care of myself since they are having a hard time taking care of their customers.

Sarah

I sent an email yesterday asking for help to cancel my account. Instead of that, I got an email today of an invoice that I had been charged for ANOTHER FREAKING WINTER BOX. This is madness. I am so livid. Stay far far far away from this box.

aboutaboy522

This has been a very frustrating situation.
I have emailed customer service twice now and received just the standard blanket answer back.
*******
Liz, have you heard anything about how they are going to handle this yet?
It is unbelievable how carelessly they are dealing with other people’s money.
Especially this close to Christmas.

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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.