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BE KIND. by ellen Fall 2020 Box FULL SPOILERS!

We have full spoilers for the Fall 2020 Be Kind By Ellen box! (Thanks for the heads up, Flora!) This box is now available for pre-order.

The Fall 2020 Be Kind By Ellen box includes:

  • BYCHARI HOPE Necklace $100
  • BE KIND. Wireless Earbuds $39.99
  • Stojo Collapsible Travel Cup $20
  • BE KIND. Hygiene Key $30
  • Let’s Make Art Watercolor Kit $59
  • Wander Beauty Eye Masks $25

What do you think of the spoilers?

This subscription box is $54.99 and ships to the US and Canada. Sign up here. Use coupon code ELLEN10 to save $10. Check out our reviews to get a sense of what to expect!

Be Kind by Ellen

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Posted in Be Kind By Ellen Box Spoilers, Subscription Box Spoilers| Tags: be kind by ellen | 364 comments

Comments (364)

  1. OMG I am not sure if I am happy that all of you are having the same experience I am, or just more angry. I have had all of the above things, double billing, no delivery, months with a ticket open. The root of the problem is that they WILL NOT TALK TO YOU. So much could be resolved in a simple phone call. But they are too good to even offer that service. Now I am trying to cancel two subscriptions I have, one for myself and one I pay for my daughter in law, and that is a whole new nightmare.
    I think I am going to put a phony credit card just so they stop billing me. There is no way to cancel that I see.

  2. Do not waste your time. Initially subscribed 10/23/19 with a next renewal date on my invoice of 10/23/20. I was randomly charged in April 2020 for the full year renewal and had to contact customer service. I was able to get a refund that time. Then I was charged again at the beginning of September 2020 for the next year. I hadn’t planned on continuing with the subscription since I wasn’t overly impressed with the products. I contacted customer service and finally received a response that I “was up for renewal” and wouldn’t be eligible for a refund. No, I wasn’t up for renewal when my initial invoice said next billing date 10/23/20. Contacted customer service multiple times and even tried disputing it with my credit card company. Never got my $251 back.

  3. I’ve had the same ticket open for months.

    I have not received the winter box.

    I have not received any “surprise and delight”

    IMHO, the fall box was a complete rip-off with imaginary retail values.

    Lastly, for over a month I’ve been unable even to sign into my account. When I try to, the following messages appears:

    Hello,

    We hope you are staying safe and healthy!

    We are currently working to improve your account profile to better manage your BE KIND. subscription and will be rolling out updates to these features later this Fall.

    While we make these changes, you will temporarily be unable to update your billing and shipping address, manage your subscription plan, or update your credit card information in your profile. Please reach out to [email protected] if you need to make any changes!

    We appreciate your patience.

    -The BE KIND. Team

    Not so kind, “Team”!

    • OMG this is a nightmare. They are telling everyone the same story, it doesn’t take 4 months to update the system. I don’t know if anything needs to be updated or changed because I can’t get into my account. I have written OMG so many Emails with no response. They say send all your questions to this Email they provide but they don’t respond. It’s a Nightmare. They need to step it up a 100 notches. Something else is going on besides updating a system, something totally different. All the issues started when she was called out for not being a nice boss and person that’s when it all started. Pls respond to your customers Emails, pls send out everyone’s Boxes!!! Come on now pls

  4. Just to be clear my 1st email was sent on 9/11. Today is 12/18 and I’m still waiting for my billing issue to be resolved. Over 3 months!!!!!

    • Hi M,

      We were able to find your request originally submitted on 9/11. We responded to your ticket; if you have any further questions, please feel free to write back and we will get back to you as soon as possible.

      Thank you for your patience and happy holidays!

      – The BE KIND. Team

      • Hello
        You say the same thing to me. If you have questions to respond to the email but you don’t respond to any emails not a 1.

  5. I finally rec’d a response from my email on Dec 7th! It’s like the cs rep didn’t even read my email. SMH

    Guess the new CS team needs more training. Let’s see how long it takes to receive a response to my email now.

    And I got the coupon for a free sunscreen too as my extra for premium. A $34 sunscreen for $60 ~ sounds “premium” to me. Utterly and completely ridiculous!

  6. I continue to have a lack of response from the BeKind Team. Last month a new subscription period started without me receiving all 4 of my box for the current year. When i check the billing it is showing i will only receive 3 boxes next year as the 4th will be shipped in winter20(Winter was part of my original subscription which i started in feb this year) I planned to cancel after i received that box due to the lack of responses. When i question this all i received one mail to say subscription is auto renewal however no follow up from my reply questioning the number of boxes for this year.

    • Hi Angela,

      We are so sorry for the delay and completely understand your frustration. If you have not received all of your boxes, please reach out to [email protected] with the subject line ATTN MSA, and we will assist.

      I apologize for this inconvenience, but we will make this right!

      – The BE KIND. Team

      • Hello I have mailed a number of times with MSA and still awaiting a response.

      • Hello
        I still haven’t received my Fall Box and I can’t get anyone to help me why??? This is ridiculously. I have contacted you like 10 times to find out where my Fall Box is and no response and can’t access my account because your doing updates. You have been doing updates for 3 months now. What is going on and when are you shipping me my Box???

  7. Did any “Premium” subscribers get their box? What was extra this month. I finally received mine today after 16 messages. A message to the Ellen show and a report to the BBB. I want to know why I paid more money? For premium

    • Maybe there is hope for me then!

    • I’ve been through one full year with premium and didn’t get anything extra. Then I was trapped into paying for a new year (early) like many others.

      • Hi Stacy,

        All Premium Members will receive at least one additional surprise-and-delight product or experience within their annual billing cycle. If you did not receive your surprise-and-delight product, please reach out to [email protected] with the subject line ATTN: MSA, and we will assist you.

        – The BE KIND. Team

      • Hi Stacy,

        As part of the Premium Membership, members will receive at least one additional surprise-and-delight product or experience within their annual billing cycle. If you did not receive your surprise-and-delight product, please reach out to [email protected] with the subject line ATTN: MSA, and we will assist you.

        – The BE KIND. Team

      • Not only have I not received anything extra for premium, I read that some non-premium members received free amazon prime membership, and I didn’t lol. I have sent many requests for billing updates, cancellation confirmation, to find out what the difference between premium & regular boxes are…. especially since regaulr members are getting more… and lastly, that I haven’t received the last box?? I do get an auto reply that they have received my messages … that’s the extent of it ….. what a bummer. This was supposed to be a fun experience and a gift to myself….ughhh. I have also checked my be kind account and its blank too..

      • Hi Alisha,

        Please note that all Premium Members will receive at least one additional surprise-and-delight product or experience within their annual billing cycle. Note: additional Premium products are not guaranteed for each Premium Subscriber each quarter. If you have any other questions about your Premium Subscription, please reach out to [email protected] with the subject line ATTN: MSA to discuss further.

        Happy holidays!

        – The BE KIND. Team

      • Hi,
        1. I haven’t received anything extra, and the person that did was not a premium member. Guess its luck of the draw.
        2. Finally received an update on my missing box… since my billing card expired, they will not send the PREPAID box until I update my billing….??? Its already paid for….so….?

      • Alisha- requiring you to update billing for a future box you are not required to purchase by withholding a prepaid item is completely illegal. Take that email to your credit card company and dispute the charge. If you bought an annual request a refund for the portion you didn’t receive. In addition, ask the credit card company to place a block on them for future purchases. Report this to Visa and the FTC.

    • Hi Cindy,

      I am so sorry to hear there was a delay in your response time. All Premium Members will receive at least one additional surprise-and-delight product or experience within their annual billing cycle. If you have any questions about this or your account, please reach out to [email protected] with the subject line ATTN: MSA, and we will assist you!

      – The BE KIND. Team

      • Well I’ve started e-mailing them every day since I’m yet to get a reply from my first e-mail back on Nov 9th (and several subsequent ones.) Waiting on my fall box (and bonus items since I’m a premium subscriber) and the fall box for my sister (regular subscription but also under my account.) Have sent e-mails with the appropriate subject line but have received no response.

      • I received a coupon for a sunscreen in my last box. Are you kidding me. I paid 60.00 more for that surprise?

      • Hi Kelly,

        So sorry to hear you haven’t received your Fall box yet. Please reach out to [email protected] with the subject line ATTN: MSA and we will assist.

        Happy holidays!

        – The BE KIND. Team

      • How many times does one have to e-mail before you respond? I have been e-mailing almost daily for the last 2 weeks and weekly since the beginning of Nov, yet have no received any responses. And I am using the appropriate subject line.

        I am waiting on the fall box for myself and my sister (under my account) as well as my “Surprise and delight” for being a premium member…..

        This is ridiculous…….

      • Hi Cindy,

        So sorry to hear that you were disappointed with your Premium Spring product. I would love to hear more about your experience as a Premium Member. Please reach out to [email protected] with the subject line ATTN: MSA so we can discuss further.

        Happy holidays!

        – The BE KIND. Team

      • Be Kind
        It also states some premium members will win prizes from her show like tickets to 12 days of give aways, trip vouchers etc. No one has has won anything. Yet some annual and quarterly received a year of Amazon Prime.

      • You guys are a joke after 2 months you are telling me my delightful surprise is that I paid an extra 60.00 for a coupon to get a sunscreen, what a scam and shameful.

    • Anyone get anything extra in the winter box for Premium members. I got nothing again

    • I got no extra either. I was just happy to receive the box after numerous emails and BBB as well.

  8. Starting in October, I have emailed them 14 times. I was finally told on the Friday after Thanksgiving that my fall box would be mailed out soon but they did not say anything about the box I bought for my daughter which is only her second box. I then got an email on 12/3 saying my box would be out the door soon and shipped 2 day shipping. As of today, no box for me but finally got an email that my daughter’s box shipped but to the wrong address so I guess the 3 emails I sent in July changing her address did not do any good so I have no idea if she will get her fall box now or not. There was no email asking to confirm the address before it was sent so I did not know they did not update the address until it had said it was already shipped. I bought these as a happy treat for myself and my daughter and it has turned into a nightmare. It is the worse customer service I have ever experienced. They do not answer emails and they do not let you have access to your account to see what is going on. My daughter’s first box came twice and that is the time where you no longer had access to the account so I still do not know if they credited the box back since we mailed it back. Well actually even though we live 8 hours from each other and they mail her box to her, they could not send her the return label they had to send it to me which was crazy. I emailed them three times after that to see if they credited the account but still waiting on that answer. I do not understand how hard it is to answer customers who are paying you for a service. I doubt I will ever get my premium fall box and the winter box will probably not come either. I also contacted the BBB since no one at this company cares to reply.

    • Hey Alise,

      We are so sorry to hear this! We’ve spoken to the Be Kind team, and they’ve let us know that their new customer service team will be responding to all inquiries. In the meantime, we’ve suspended our reviews and promotion of this box.

      • No you haven’t suspended promoting this box because I got an email 5 hours ago promoting your winter box.

      • Hi Em! This is the site for the subscription box review website My Subscription Addiction. You may have gotten an email from Be Kind or another review website, but Be Kind wasn’t in either of our emails that were sent out today.

        The Be Kind team is actively working on improving their customer service. They’ll be rolling out an improved customer experience in 2021. They will share an update in the new year and we will resume posting spoilers about their boxes at that time.

        Hope this helps!
        Mallory

    • Hi Alice,

      We are so sorry for the delay. We completely understand your frustration.

      Our support team is working diligently to get back to everyone as quickly as possible. I was able to find your request and we are working to make this right.

      Again, I completely understand your frustration and I apologize for the inconvenience. We will make this right.

      – The BE KIND. Team

  9. So sad I didn’t come on here before I ordered the winter box. Now I am in the customer service hell.

    Cancelled and will reach out to my card about fraud if I don’t hear from them soon.

    • Cancel your card. It sounds extreme but its literally the only thing that has worked for many people. I have gotten two more shipping notices after canceling my card (they never send it because they are unable to charge me) which is total proof if I hadn’t canceled my card they would still attempt to charge me each box despite my account being confirmed as canceled 3 times. Because I canceled my card I am not impacted by this mess each time.

    • Hi Sophia,

      We apologize for the delay. I was able to locate your account and can see that your inquiry has been resolved.

      If you need any further assistance, please reach out to [email protected] with the subject line ATTN: MSA and we will assist you.

      – The BE KIND. Team

  10. My daughter and I both had a year subscription to Ellens Be Kind boxes. We received our Winter and Spring ones (but had to repeatedly answer emails asking us to confirm our address even after the 1st box got to us). We have yet to receive our Summer and Fall boxes! I have sent numerous emails started early summer inquiring about our Summer boxes, and heard nothing. My daughter or I not both get a random email asking to confirm my address again for the 4th time, they say they can’t deliver if they don’t have confirmed address. We confirm our address again. And again Nothing. I email again and again no reply, a couple months later I get an email saying I have not paid for the subscription and that is why I have not received the boxes. I tell them we received the Winter and Spring ones and this was a one year paid subscription gift to my daughter and I from Ellen that we received at her 12 Days of Giveaway show Dec 9 2019! It is a gift from Ellen! why am I being told I didn’t pay for it? (so confusing and frustrating). I send another email explaining all of that again! And again nothing. My last email was sent early September and just yesterday December 8 2020 I received an email just saying they received my email and they are behind. No mention, explanation or resolve to the issue. I responded again, explaining the whole story as I have been all year long since early summer. I wonder if Ellen knows that people were not getting their subscriptions. I would like to think she would not be happy to know this. I agree this is the worst subscription box! I thought maybe it was just me but I see I am not alone! I really hope they can resolve these issues. I will not be recommending The Be Kind box subscription to anyone unless this gets resolved and then some. There has been no apologies for the frustration and delays its not at all what I expected from this experience. It should be joyful, reliable and attentive. Why offer this service and product if you cant keep up, deliver, reply or
    care about your subscribers.

    • So sorry to hear your experience is as bad as the rest of ours. I think they’ve likely completely written you off since yours was a gift and you can’t do a chargeback with your credit card which seems to be the only thing that gets a response. I’d still file complaints with BBB and post about it on social media but I hate to say I think she tipped their hand when she said you didn’t pay for it. They’ve made it clear your gift is not guaranteed.

    • Hi Rosanna,

      We apologize for the delay and completely understand your frustration. I was able to locate your account and I have processed replacement boxes for your missing boxes.

      If there is anything else we can assist with, please reach out to [email protected] with the subject line ATTN: MSA and we will assist you.

      – The BE KIND. Team

  11. This subscription service is the worst (I’ve encountered. They charged me AGAIN at the end of October for an annual subscription on an acct that was closed in September (a disastrous experience), without any emails warnings or consent- I only knew because I checked my credit card statement. I’ve been emailing them and you would think I sent snail mail across the world or something! And when I got a response the rep was incompetent and said they already refunded me (yes, the first time they charged me!). And when I emailed back that I was charged again AFTER the subscription was cancelled, I’ve heard nothing. I will be contacting BBB per suggestion from a previous poster. This business is fraudulent. DO NOT SUBSCRIBE!

    • So true, I still did not receive my fall box.. and on top of this I can not access my account. I wrote the say you can now access your account NOT… and nothing about the box I wrote more than 4 times. Going back to FABFITFUN their box is amazing, so is the service.

      • I still have not received my fall box either and also can’t access account. Getting super annoyed and can’t understand what is so difficult about sending a dam box with a courier. Had no issues the first 2 boxes at all!!! I’m telling everyone I know not to get this subscription as it has been nothing but a nightmare!

  12. Just as I suspected my email sent with Attn MSA on 11/23 still has NOT been answered. Let’s see how much longer it takes to get a response.

    So much for the “new customer service team”.

    • Hi M,

      Thanks for bringing this to our attention! We did look into our customer service and can see that all emails from 11/23 have been answered. We would be happy to look further into this for you but we would need more information to find your account.

      If you could please send an email to [email protected] with the subject line ATTN: MSA REPLY so we can keep an extra eye out for it, we will be more than happy to assist you!

      – The BE KIND. Team

      • BeKind Team: This is not true. Not a surprise.

      • Yeah, that’s B.S. I sent my first e-mail on Nov 9th and then a 2nd follow up on Nov 23rd and haven’t received a reply to either. Sent another follow up today (12/5)

      • Hi Kelly and Nancy,

        Thanks for sharing your experience. In your customer service request, were you able to use the subject line ATTN: MSA? If you still need assistance, please reach out to [email protected] with the subject line ATTN: MSA so we can assist you immediately.

        Our team is working diligently to get back to our members as quickly as possible.

        – The BE KIND. Team

      • My first e-mail did not have the ATTN: MSA subject line, but the 2nd one did and the 3rd on had ATTN: MSA REPLY.

      • Be Kind ~

        Guess you need to check your emails AGAIN from 11/23 because mine was NOT answered. Just as I predicted ~ here we are on 12/7 and still no resolution.

      • I’m still waiting……………… Let’s see how long or what excuse you come up with now?

        I’m curious how many customer service reps you have on your team?

        Also, I find it sad that we have to use MSA to hopefully get a reply from support. How many people don’t read this blog and can’t use MSA to get a timely response? What happens to all those customers and their issues? How long does it take for them to get a response or resolution?

      • Hi M,

        I would love to look further into this for you, however, I would need more information as I am unable to locate your email in our system. Would you please email [email protected] with the subject line ATTN: MSA M EMAIL?

        We have many customer service agents working diligently to get back to everyone as soon as possible. As this has been an ongoing issue for you, I am hoping by using this subject line I will be able to locate your ticket and resolve your inquiry immediately.

        If you have any further questions, please don’t hesitate to reach out. I appreciate your candor and feedback and can assure we are working hard to make this better.

        – The BE KIND. Team

    • If it makes you feel any better, I received an email from the BBB today regarding my complaint stating that Be Kind hasn’t responded to THEM either, after repeated attempts.

      I did end up receiving a refund and automated apology for the duplicate November annual subscription charge, but they never directly responded to any of my emails either, and I am STILL fighting to get the initial unauthorized early charge from September refunded. That fight has been raging since 9/8. All I get from Customer Service is crickets, even though my last email was sent after seeing some of the more recent responses here. I even added “MSA” to my subject line for good measure, as I had done numerous times before.

      It didn’t help then, and it doesn’t appear to be helping now.

      I received an email the other day that my Winter Box (which I do not want, and have repeatedly said I do not want, as I canceled my Sub) is shipping. I emailed them again as soon as I received that email,. Unsurprisingly no response. I checked tracking today and it is still in the “label created” stage, but if it gets delivered it is going STRAIGHT back to sender.

      • I really hope when this box folds and these people who were “running” it try to get new jobs that their future employers background check. I can’t imagine someone coming into my work to get a job and we even just do a precursory Google search and see the kinds of complaints they’ve received that are literally some of the worst I’ve seen in my life and even dreaming of hiring anyone behind this s*&tshow. Actions have consequences. These people are not doing their job at other peoples expenses and I hope it bites them in the behind one day. This is scammer level behavior.

      • By law, they cannot charge you for something you did not request. You could totally keep it.

    • Finally received box of cheap garbage…. & email that I was cancelled as I requested. Hoping its true as I NEVER EVER WILL HAVE ANYTHING TO DO WITH THIS DEGENERATE COMPANY AGAIN!!!!!!!!

  13. Today is the day that Be Kind. by ellen told me would charge the cost to my card. I cancelled my subscription a week ago. (I emailed the customer service to make sure – not heard from them as you can imagine.) Sad to receive a promotional email that Be Kind offered a 40% discount on the winter box. They should take care annual/premium subscribers better. I saw ‘repeats’ in this winter box. Yes, they could choose a pair of gloves or knit cap, instead of the scarf from the same company. They could include natural body scrub, for example, instead of the socks. As I see ‘repeats,’ I’m just wondering the curate team already ran out the ideas?!?!?! I understand the cause and don’t mind giving away some items to my friends/neighbors, though. I only kept eye masks from the fall box. 🙂

  14. I have emailed them several times about being charged twice for premium subscription! I have sent multiple emails and
    did not get a single response and it’s been over a month! This is ridiculous! They took the money without permission and it’s a pain in the neck to get it back! I need my $251.96 back now! This year’s been so difficult for everyone and they make our lives much harder with those billing issues

    • Hi Karolina,

      Thanks for sharing your experience. We are so sorry for the delay and inconvenience this caused.

      We were able to look into your account and can see that you were issued a refund on 11/1. Please allow 3-5 days for the refund to process. If you do not see it in your bank account after 5 days then we suggest calling your bank directly.

      Please reach out to [email protected] if there is anything else we can assist with!

      – The BE KIND. Team

  15. I was charged twice in November for the fall box. I only authorized one charge in August. I have attempted to contact customer service to be refunded but, I was informed that they can only see one charge? How is that possible when I sent copies of both charges. They seem to be ignoring my emails now. This is the worse customer service I’ve received from any of my subscription services. I wanted my money back!

    • Hi Chele,

      We completely understand your frustration and apologize for the delay in the response.

      I was able to look up your account and can see that you have been refunded for the second charge. We are so sorry for this inconvenience and appreciate you bringing it to our attention.

      If there is anything we can help with, please reach out to [email protected] with the subject line ATTN: MSA.

      – The BE KIND. Team

      • Hi! I’d love if you could also check my account. I have been going back and forth with customer service and my credit card company since September. It directly states on your website that annual subscriptions renew annually on the anniversary of your initial bill date. My bill date is November 06,2019..wouldn’t that mean I should have been billed on November 06,2020? I was billed in September. Also, my husband purchased the premium subscription for me last year. Using his credit card. You billed his credit card for the renewal and it didn’t go through..you THEN dug up my credit card information from a past subscription and billed that. Completely unauthorized. It doesn’t seem very “kind” stealing $251.96 from a Christmas fund for a family of five during a pandemic.

    • Hi Lisa,

      We apologize for the delay in response and the frustration this caused. We would be happy to look further into your account!

      If your issue is not resolved, please reach out to [email protected] with the subject line ATTN: MSA and we will assist you.

      – The BE KIND. Team

      • Hi there! I did send an email to [email protected] with the subject line ATTN: MSA on December 2nd.
        Thanks,
        Lisa

  16. I have written SEVERAL times to no avail! I have paid for 4 boxes and have only received 3. I am STILL waiting for my FALL box!

    Can I please talk to an actual person?????

    If I cannot get what I have paid for, I want my $50 back!!

    • Same here Teri! They also charged my credit card again without permission. Then someone from Ellen emailed me and said they could fix all of it! It’s been 2 weeks and still no fall box and no refund!

      • Hi Rosanne,

        We apologize for the delay. Please know our team is working diligently to get back to each of you as soon as possible.

        If your inquiry has not been resolved, please reach out to [email protected] with the subject line ATTN: MSA and we will assist you.

        – The BE KIND. Team

    • Hi Teri,

      We completely understand your frustration and apologize for the delay in response. Our team is working diligently to answer every email as quickly as possible.

      If your inquiry has still not been resolved, please reach out to [email protected] with the subject line ATTN: MSA and we will assist you. Again, we are sorry for the inconvenience, but I assure you we will make this better.

      – The BE KIND. Team

    • I’m in the same boat. I have sent more than ten emails even using the MSA as the tag line, I opened a case with the BBB as well. I was a premium subscriber. What a rip off. Extra money for an extra sunscreen and no fourth box. I went as far as emailing the Ellen show

  17. I FINALLY GOT A REFUND!! I had sent 8 emails. Filed a claim with BBB and finally sent screen shots of my bank statement showing the double billing one month apart. This happened right after they posted here about getting a new customer service team. Who knows. But I am grateful that they finally fixed it.

    • Hi Janet,

      We apologize for the inconvenience and frustration this caused, but are glad to know your inquiry has been resolved.

      If there is anything else we can help with, please reach out to [email protected] with the subject line ATTN: MSA. We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever.

      – The BE KIND. Team

      • I have emailed for weeks via your website and e-mails. I have included the attn: MSA. No one has responded to me. I was an annual premium subscriber and the Fall box was my last one. Where is my box?//. This is as bad as Oui please. Ellen should be ashamed of having her name on this box

  18. Be Kind ~

    It’s great that you’re finally taking steps to fix the non existent customer service however I will believe it when I see all the complaints and issues on here taken care of. I sent an email to get my problem fixed 24 hours ago and haven’t heard a word. Let’s see how long it takes to be resolved.

    I also find it sad that you have time to come on here and post messages to a select few people but not everyone when we all clearly have issues.

    • Hi M,

      Thank you for sharing your experience. We are working diligently to get back to everyone as quickly as possible, here and over email.

      If your inquiry has not been solved, please reach out to [email protected] with the subject line ATTN: MSA and we will assist you. I understand that this has been a frustrating experience for you and we apologize for that. We promise to make this better.

      – The BE KIND. Team

  19. Hi everyone! 

    We wanted to let you know that we’ve seen all of your comments and taken what you’ve said to heart. Over the past season, we have been going through a transition phase with our customer service and our backend system. While we tried our absolute best for our members not to be affected by this, it has clearly impacted your experience with BE KIND. 

    We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. If your issue has not been solved yet, please know that we have received your request and our team is actively working to get back to you.

    We appreciate your feedback and candor and are confident we will do better going forward.

    Wishing everyone a happy holiday season!

    The BE KIND. Team

    • Still haven’t received a response after 4 e-mails (and I did use the MSA subject line.) I received another summer box instead of the fall and my sister still hasn’t received her fall box — can you please advise urgently?

  20. Just got an email with the winter box items. Sigh. Should have cancelled my subscription.

    • I hear you. A tribe alive scarf, they sent one last year, branded socks, also a previous send. I get that they are different in style, but for a newer quarterly box I would not be expecting repeats already. Could have been beanie, and winter scarf, fingerless gloves, so many things could have been chosen…ugh. And yes we are in a pandemic, but a mask? We all have a bazillion of them, if you need to yet again remind us of the situation instead of giving us small pleasures to distract us…..a nice smelling sanitizer? These are some of the worst curated boxes I have ever seen, and I have been a subscriber from the beginning. It is probably too late, but I emailed them to cancel.

      • I also have emailed them twice. 1st time because I cant log in and want to cancel. Log in states I am not a subscriber with the email I am using, however that email is the one they send billing and box info on.
        Re-emailed again still no response. I am going to dispute it with my bank if need be.

  21. I am so tired of these boxes doing this. We all work so hard for our money and subscription boxes have been burning me a lot lately mIts really sad, first I was taken by 5thavenue and I paid over 1000.00 and never received one box, the it was ouiplease, now Ellen. Trying to save money by purchasing an annual just isn’t worth it anymore some of these boxes give the legitimate ones a bad name. I will pay the extra and stick month to month from now on that way if I lose in the end it’s only a month. Shameful. I have filed a complaint with the BBB and even emailed the show

    • Me too! It is very sad. First 2 boxes came without issue, after that nothing but issues. Hoping BBB can help!

    • Hi Cindy,

      Thank you for being a part of the BE KIND. community. If you have not received a box in your subscription, please reach out to [email protected] with the subject line ATTN: MSA.

      We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. They are dedicated to getting back to you as quickly as possible and helping to resolve any issues with your account.

      Thank you for sharing your experience. We understand your need to escalate the issue and apologize for the frustration this caused.

      – The BE KIND. Team

    • I thought about signing up for this box (Ellen) before. I think it was last year but decided against it. I have never heard of 5th avenue or OuiPlease but I just looked up some reviews on MSA and yeah they all seem horrible. I hope you got your refunds. Are there any other boxes that suck?

      • There are occasional issues with most boxes but this kind of thing we’ve only seen with boxes that go under and take people’s money with them. I’d avoid this box at all costs but the others just check reviews for things like occasional shipping delays etc. I can’t think of any still operating that are even close to this bad.

  22. they really need to change this box from “be kind” to “be in pain” because cancelling the subscription and getting a refund for this has been the most painful thing. I literally have a log of transactions/interactions with them. I shouldn’t have to work this hard to get my money back….because IT’S MY MONEY.

    * 9/9-10/1, i couldn’t get a reasonably response or a reasonable resolution for cancelling and refunding my subscription.
    * 10/1, I FINALLY filed a cc dispute.
    * 10/5, lo and behold, a human emails me to say my cancellation and refund has been “approved” by management. They request that I withdraw my dispute to process the credit

    LIKE A FOOL I DID- and they ghosted me. No responses with following up about the credit they promised me.

    * 10/19: i reopen the dispute with Amex.
    AGAIN, two days later they email to tell me to withdraw my dispute and they will credit me.

    LIKE A FOOL I DID- and they proceed to ghost a few more follow ups. The representative who finally emails me back today tells me there is no record on their end that the dispute has been withdraw. I send screenshots and emails from Amex…and they tell me they got nothing, and the dispute is open.

    I’m about to follow everyone here by reporting them to the BBB. This company should not be allowed to be in business. I hope everyone who reads these flood of comments realizes this is not worth the pain.

    • Yup I did the same!!! Frustrating beyond belief!!

    • Hi Jenny,

      Thank you for sharing your experience. We understand your need to escalate the issue and apologize for the frustration this caused.

      Over the past season, we have been going through a transition phase with our customer service and our backend system. While we tried our absolute best for our members not to be affected by this, it has clearly impacted your experience with BE KIND. 

      We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. They are dedicated to getting back to you as quickly as possible and helping to resolve any issues with your account.

      If your customer service inquiry has not been solved, please feel free to follow up with the subject line ATTN: MSA.

      – The BE KIND. Team

  23. I don’t even know what to say about this company anymore. I am currently battling with them regarding two unauthorized charges for $251.96 (September and November). Or perhaps it would be more accurate to say: I am sending lots of emails and have opened a BBB case, and am just getting crickets from the Ellen BE KIND support team.

    I do have one email, from 9/9, that acknowledges my cancellation, just not the refund owed. But then they charged me again in November, with no prior communication at all.

    Today I get an email that my winter box is on it’s way.

    What Winter Box?!?

    WHY?!?

    I don’t understand how they have the time to jump on MSA and read people’s comments, but they don’t have the time to take care of lingering and extremely problematic customer service issues.

    I have a hard time reconciling the unethical business practices we have all experienced with their “BE KIND” marketing. I just can’t wrap my mind around it.

    When will it stop??

    On a side note – I love (sarcastic) that the email is dated 11/9, and says that my Box is shipping 11/10, but not to contact them for any shipping address changes since it already shipped. According to their own email, it hasn’t shipped yet. They created a label, sure, but it hasn’t shipped. Maybe I am being nitpicky, and I probably wouldn’t have even noticed if it wasn’t for the other issues, but stop it already with all the dishonesty.

    • I FEEL YOUR PAIN!! I’m battling them for renewing my annual subscription without notice, without giving me any option to cancel, etc. I didn’t even get an email saying it was going to be renewed. No correspondence for like 6 weeks and no mention of renewal, then bam, my card was charged. I filed a BBB complaint with them but they aren’t responding. I disputed it with my credit card company but they somehow convinced the company that I approved it (even though I didn’t). Customer service is being zero help. It’s ridiculous.

    • I got an email that my winter box has shipped too. When I checked the tracking it had been voided so that’s good news.

      I also received an email saying I would be getting a refund for my premium renewal that I have been fighting for 2 months. Now I haven’t seen the refund yet……… but maybe there’s hope.

      Maybe all the BBB complaints are working!

    • Having same issues, still have not received my fall box and got charged for another yearly subscription after asking for it to be cancelled. Magically my login no longer works on the website says that email does not exist. Been trying to call the phone number attached to an old email and can’t get through. Been trying to get answers since September. Frustrating beyond belief.

    • I had the exact same thing!

    • Hi BM,

      Thank you for sharing your experience. We completely understand your need to escalate this issue and apologize for your experience.

      Over the past season, we have been transitioning our backend system to create a better experience for our members. While we tried our absolute best for this to be as seamless as possible and not affect our members, it has clearly impacted your experience.

      We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. If your issue has not been solved yet, please know that we have received your request and our team is actively working to get back to you.

      If your inquiry has not been solved, please reach out [email protected] with the subject line ATTN: MSA. I understand your frustration, but I assure you we will make this right.

      – The BE KIND. Team

  24. Was supposed to be getting the fall box (last one in my subscription as I already cancelled due to previous issues.) So today the box comes and its the summer one again — anyone else have this issue? I e-mailed them but don’t expect a response anytime soon….ugh…

    • Yup same exact thing Kelly. I have not gotten back one email after about 20 between my husband and myself.

      • Hi Rosanne,

        We are so sorry to hear you have not gotten a response yet. Please reach out to [email protected] with the subject line ATTN: MSA and we will work diligently to resolve this.

        – The BE KIND. Team

    • Hi Kelly,

      So sorry to hear you received the wrong box! Please reach out to [email protected] with the subject line ATTN: MSA and we will send you your Fall box.

      Hope you enjoy it!

      – The BE KIND. Team

      • I had already sent an e-mail when I commented and have since sent another one with no response. Additionally, I had another box for my sister (under my account as a gift) and she has still not received anything and we usually get them about the same time…..

    • I have the exact same issue! A second summer box came in. We sent a message immediately, followed by another, and another… 10 messages deep and no response from customer service despite promising to get back within 24 hours. This experience has been beyond frustrating. I was looking forward to receiving the collapsible mug and paint set.

  25. I just received an email saying I’ll get charged for the winter box on November 16 (I choose to be charged four times a year). I hope this website can give us a sneak peek of the seasonal box. Depending on the items, I’ll be happy to cancel my subscription. Thank you.

    • So I was able to prove I had canceled in July and get my cc company involved. I had an advantage many didn’t in that I’d has issues with them already so I screenshot everything. I had proof it was canceled. I got my money back and got an email from them that said :

      Although it’s sad to let you go, I’ve canceled your BE KIND. Annual subscription as you have requested. You will not be charged for any future boxes.
      I also processed a refund for the amount of $197.96
      The refund should reflect on your statement within 5-10 business days.

      I did get my money back but as this was the second time this had happened after I’d canceled I decided to literally cancel my credit card. It seemed an extreme step but I didn’t want to have to deal with them again. Guess what? Just got a notice my winter box was shipping. Only they don’t have any credit card info for me so I’m not sure how they plan to charge me for a box I didn’t order. As stated above in the email from Sept my sub has been canceled and I won’t be charged for any more boxes. These people should not have the right to access people’s credit card information. That should be revoked or something because this is just plain nuts. Again if somehow they figure out a way to charge me I have the above email for proof that it was canceled.

      • Hi Julia,

        We completely understand your frustration and apologize for the inconvenience.

        Over the past season, we have been going through a transition phase with our customer service and our backend system. While we tried our absolute best for our members not to be affected by this, it has clearly impacted your experience with BE KIND. This caused a glitch in the system that sent the email regarding Winter boxes shipping.

        It looks like your subscription was canceled and refunded, however, if this was not the case please reach out to [email protected] with the subject line ATTN: MSA.

        – The BE KIND. Team

  26. I posted in September with the same complaint as so many of you, with regards to the customer service ignoring cancellation requests. After sending 4 emails with no response from Ellen’s CS, I opened a complaint with the BBB. After the BBB reached out to the company I was contacted by Meghan from Ellen’s customer service on Sept 25th, saying my subscription was cancelled and there would be no future charges. The show also contacted the BBB, with the same response. Lo and behold I was charged again this morning Nov 1st. This time there was no email that was sent out prior to the charge, letting you know there would be charges. I have no idea what I am even being charged for. I was charged for and already received the Fall Box. I immediately sent an email to the BBB updating them on the situation. I encourage anyone that has not done so, to file a complaint with the BBB, the respond very quickly, they reach out to the business just as quickly and send you updates all along the way. More importantly it gets the attention of Ellen’s CS department. I cannot believe how dishonest and corrupt this whole experience has been. Good luck to all of you in the same boat.

    • Other people had mentioned this kind of thing so after getting my refund through a chargeback I canceled my cc number and got issued a new one. It seemed extreme at the time but now I couldn’t be happier I did that. I highly recommend anyone dealing with them cancel your credit card as soon as you get your stuff or money from them.

    • I just took your lead and filed a complaint with the BBB as well, given that I woke up this morning and found a new pending charge for $251.96, when I am still trying to get them to refund the first unauthorized charge from September! I sent my first email back on 9/8, asking them to cancel my premium sub and refund that first charge. Received a response back right away that they had cancelled my sub, but no mention of the refund. Between then and now, sent 6 more emails (now 7, with today’s latest debacle) inquiring about the refund/unauthorized charge, no response to any of them.

      Today I have a duplicate charge pending (and this charge would actually make sense, had I not already cancelled, as I originally signed up for my sub on 10/31, so a 11/1 renewal date seems logical, unlike the September 8th renewal). But I did cancel on 9/8, which they confirmed, so where is the new charge coming from?

      I originally loved this sub and jumped at the chance to join the “premium” sub when it was announced. Even though I have been disappointed by the lack (virtual non-existence) of premium goods in the premium sub, I never would have anticipated the dishonestly, unethical business practices, and pure corruption that is happening here.

      Forgot to mention I did get my Fall box – it was processed on 9/24, and I finally received it on 10/2, almost a month after they charged me for that unauthorized early renewal.

      This whole thing is just mind-boggling. Good luck everyone who is still dealing with these issues.

    • I’m having the same issue. Back and forth in September about charging me early for an annual subscription, cancelled the subscription then, and at the end of October there was another charge for the annual amount! Like you, I also did not get receipt email from them this time, and I happened to look at my credit card account that day and noticed the charge. Needless to say I still have not heard back from CS. This company is atrocious with their customer service. I may take your advice and get in touch with BBB.

      • Hello Judy,

        Please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

        – The BE KIND. by Ellen Support Team

      • Hello Judy,

        Please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

        – The BE KIND. by Ellen Support Team

    • Hi Megan,

      We completely understand your need to escalate the situation and apologize for your experience with BE KIND.

      Over the past season, we have been going through a transition phase with our customer service and our backend system. While we tried our absolute best for our members not to be affected by this, it has clearly impacted your experience with BE KIND. 

      We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. If your issue has not been solved yet, please know that we have received your request and our team is actively working to get back to you.

      Please reach out to [email protected] with the subject line ATTN: MSA and we will resolve this as quickly as possible.

      Again, we apologize for this experience and we promise to make it better.

      – The BE KIND. Team

  27. I’m curious. Has any Premium subscriber received their box? What was the extra item?

    • I have been a Premium subscriber and the inly extra item I have ever received was the face lotion/sun block. That’s it. I have been charged three times for one sub and am desperately trying to get the second refund. I am going to take the advice of the poster above and try the BBB. This is such a mess.

      • OOOPS hit send too fast. Meant to say that I have been a Premium subscriber since the very first day it was offered. Only received the one thing and have paid so much extra for not much. I loved this box when it first came out.

  28. The fall box is my final box in my year long subscription. I have been trying for weeks to contact their “customer service” dept. I have sent email after email with no response. After I received an auto message with a “how did you like your box” note, I just couldn’t deal with the insult. I have never done this in my life but filed a claim with the Better Business Bureau. Today I received a notice that my fall box was being shipped. No reply on any of the emails. I’m glad I am finally getting my box I paid in advance for however I will never do business with them again and also will not support Ellen or watch her show. So disappointed to see what she allows.

    • My exact sentiments. Thanks for reporting to BBB

    • Laurie,
      I am in the same situation as you and still waiting to get my final Fall 2020 box to my subscription and can’t get any feedback either.

      • I’m curious ~ were you both billed for a renewal in Sept?

      • i paid for the yr in full,igot the summer no fall box,and no rely from be kind team, will not return my emails ,nothing,so what can you do ?? sue

    • Laurie. I am a premium annual subscriber and this is also my last and feel so ripped off for paying more for a “premium” the value certainly was not there. I have emailed multiple times an no one responds to me either

    • I was not charged in September but I’m pretty sure that it is due to my removing my card from the site after I had a huge issue with being billed twice for the winter box last year. They made it right (after a ton of emailing and back and forth) but I just had a bad feeling and decided I’d wait for an email to update payment method if I wanted to re-up. That and my not signing up for the Premium were two huge benefits to me. Dodged those bullets. Their business practices are borderline if not in fact illegal.

      • Laurie,
        I’d really like to know how you removed your credit card from your be kind account? I was a quarterly subscriber for a year before they started the annual and premium subscriptions and you could never remove your credit card from your account. Even now you can not remove your card. You can only add another credit card. That is why most of us had to cancel our cards. Please tell us how you were able to remove your card.

    • Hi Laurie,

      We completely understand your frustration and your need to escalate this matter.

      Over the past season, we have going through a transition phase with our backend system and customer service. While we tried our best for this to be a seamless transition, unfortunately, it has impacted your experience with BE KIND.

      We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. They’re dedicated to getting back to you as quickly as possible.

      If there is something you need assistance with, please reach out to [email protected] with the subject line ATTN: MSA.

      We hope you enjoy your box and apologize for the delay in getting it to you.

      – The BE KIND. Team

  29. I still do not have my fall box. No answer to any of my emails.

    • Hello Becky,

      Please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

      – The BE KIND. by Ellen Support Team

      • Hey Be Kind Customer Service ~

        How about answering all the emails that everyone is on here complaining about????? We’ve all sent numerous emails with little to no response.

      • It would be nice if you spent time actually answering the emails you receive instead of coming here and posting. The majority of us who are having problems, myself included, HAVE sent emails with subject line ATT:MSA and they remain unanswered for weeks – and even months.

        I have sent numerous emails and all but the first (on 9/8) have been unanswered. You have time to come to a blog and post, and you have time to double bill people and who knows what else, but you clearly don’t have time to answer emails. More importantly, you apparently don’t have time to actually offer any SUPPORT for existing issues, but you do have time to double bill and post unauthorized charges to accounts.

        BE KIND, you aren’t being very kind at all.

  30. How in the WORLD is MSA promoting these boxes for this SPAM company?!?!?!?!?!

  31. I am beyond frustrated with the customer service behind this company. They double invoiced me for my “subscription renewal”, and now I have TWO premium subscriptions listed on my account. No one will respond to my emails regarding the duplication. I just want my money back for the second charge! Instead of responding to my email, they have now shipped a SECOND Fall 2020 box out from the duplicate invoice. I didn’t even want the first one. I keep getting a canned reply that they’ll get back to me soon. My bank refuses to do a chargeback because they said I have to work with the company to get a refund. I have filed a BBB complaint against Ellen Digital Ventures and my bank in effort to get the unauthorized charge removed. Never again! And the worst part….she just promoted this disaster of a box on her show.

    • Just out of curiosity can you tell us which bank you use because that is scary to me. My bank was great with this and I’ve had another experience with my other bank both with subs and they were great so I can recommend Chase and PNC for subscription issues.

    • THIS JUST HAPPENED to me too!
      They charged me for full premium sub in October, then two weeks later they charged me again. I finally got them to refund one of the charges about 10 days ago, only to have ANOTHER CHARGE made YESTERDAY!

      They are absolutely out of control and I am furious. This comes directly out of my bank account.
      So far I have been charged THREE TIMES for ONE subscription.
      SCAM!!! DO NOT SUBSCRIBE to this.

    • Same happened to me. I was charged TWICE for a premium subscription, in September and October. I tried to cancel when I received an email warning that a box was going to ship and I had only ONE day to make any changes. When I logged in, they removed the “cancel” button and there was a notice to email them or call a number. The phone number listed didn’t work, and I did send them many emails directly and through their website. I only received automatic responses that they would get back to me, and never did. Now that the site is back up, my account only shows one charge. I am disputing this with credit card company (Chase) for both because they never sent me a 4th box for the first subscription, plus they never sent me anything more for the “premium” version.

      • Hello LM,

        If you were renewed without having received all (4) boxes in your previous subscription, please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

        – The BE KIND. by Ellen Support Team

    • Hello Jared,

      It looks like you were up for renewal! If you were renewed without having received all (4) boxes in your previous subscription, please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

      – The BE KIND. by Ellen Support Team

      • BE Kind support ~

        Did you even read what Jared wrote? He was billed TWICE!

        Your customer service is severely lacking!!!!!

        I can’t believe how many people are on here complaining after sending multiple emails and there’s no resolution. Sad for a company promoting “Be Kind”

      • I finally got my account canceled and refund for the unauthorized charges and then canceled my credit card. But reading everyone’s horror stories is like ptsd. All I can say is the minute you get your account canceled CANCEL YOUR CC. It is honestly the least hassle at this point. How crazy is that canceling your actual credit card is less hassle than dealing with Be kind.

  32. I was able to sign in to my account today. Cancelling is easy as long as you cancel before next billing cycle. For Quarterly and according to my Fall receipt it’s Nov 20. So I can assume the billing dates are Aug 20, Nov 20, Feb 20, and May 20. That info should be available on their website. Weird. Haven’t received shipping for Fall box but at least they are making progress.

    • FYI, My box was shipped 10/23.

      • Received my box 10/30.

      • The earbuds work eventually but not by the directions given.
        After charging, take them out of the case, then press case button to turn on (blue light). They paired without flashing red/blue lights. No lights on the earbuds either. I couldn’t get the other features to work. Sound just ok but I’m not using them for music.

      • FYI, earbuds are unusable (not surprising). Low volume sound breaks up constantly (without me moving). Battery needs recharging after 2 hours.

  33. Two months after the announcement, I have not received my box. I can’t access my account, as the site is supposedly being updated. This, after being suckered into a premium subscription. It looks like I’m not the only person feeling totally scammed.

    • Hello Bambi,

      Please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

      – The BE KIND. by Ellen Support Team

      • FINALLY, I received the Fall Box I paid for! Its blank cheap stuff and they confirmed I am cancelled as I requested numerous times !!!!!!!!!! I really hope so!!!!!!!!!!
        This is the ABSOLUTELY WORSE SUBSCRIPTION BOX AND HORRID CUSTOMER SERVICE, IF THEY CHARGE ME AGAIN I AM FILING CHARGES AGAINST THEM FOR THEFT…..

  34. I haven’t heard a word from support since I told them I was advise by my credit card company not to stop the dispute until they do a refund and cancel my subscription.

    • I got this reply ~

      Thank you for contacting the BE KIND. box.

      We are so sad to see you go!

      Your subscription with us has been canceled.

      You will not be charged for any future boxes.

      Unfortunately, we cannot offer a refund because you requested cancellation after the charge date, which was September 7th.

      Please let us know if you have any questions or comments!

      • Your company is in trouble. What a disgrace to the Ellen show. I hope she finds out.

    • My CC company sent a letter that my dispute was settled

  35. For all of you that did a charge back on your credit card did any of you receive a refund from this company? I know that you get a temporary refund from your credit card company but I’m talking about an actual refund from this company or did they say you have to cancel the dispute first like they did me?

    • I haven’t received a credit from BK yet. I am NOT removing the dispute like BK asked.

      I did just send all my emails that went unanswered asking for a refund, canceling my subscription and copies of their website being down for almost a month with nowhere on the website to cancel and the terms of service to my credit card company.

  36. Hey Be Kind Customer service

    If you want customers to be happy and satisfied
    ANSWER all the emails that we are all on here complaining about!!!!!! I’ve sent 4 emails – all with MSA- and haven’t received a response.

    Issue refunds for the customers you billed before they should have been billed!!!!

    • I have tried cancelling my subscription for months prior to the fall box. Well, no answers from customer service. I decided oh well and I’m glad to be getting those AirPods. They don’t work at all. Again I email customer service for help and no answer. Be careful before you buy. If you try to cancel they won’t let you unless you get your bank or credit card involved to help. It’s so weird. I have never had an issue like this before with subscription box.

  37. Here is what Mehgan sent me today

    Meghan (BE KIND. by ellen box)

    Oct 8, 2020, 5:27 PM MST

    Hello Susan,

    We saw you filed a dispute with our subscription box and wanted to reach out!

    We understand that you were charged for your subscription for the next year. After reviewing your account, we discovered that one of your two subscriptions with us is still active.

    If you would like to cancel your subscription, we would be more than happy to do that for you, but you will need to remove your dispute first.

    Please let me know if you have any questions or concerns!

    Thank you and BE KIND.,

    I called my credit card company and they advise not to cancel my dispute until they refund my credit card and cancel my subscription. Then I can cancel the dispute. If you notice Mehgan said she would cancel my subscription but said nothing about a refund. I did respond back telling here what my credit card company said. So just waiting for a reply.

    • There is no reason to cancel a dispute. If they refund you they show the cc company this and the dispute is resolved. It’s because they don’t want a resolved dispute they want none. And possibly they are not planning to refund only cancel.

      I also have to advise everyone to cancel the cc you used. It seems like such a hassle but trying to get hundreds of dollars back is worse. Even my cc company told me to cancel it since this is the second time. Shortly after this they notified me my next box was on the way. Idk who is running this mess but they thank god I took my banks advice and cancel my cc. I have no payment form on file with them.

      • I did cancel my card. I can cancel the dispute if the refund is applied and my subscription is canceled so they would not have a record of a dispute. But if Meghan does not reply to my email by next Friday it can not be canceled.

    • I got the exact same email. I am NOT removing the dispute.

      They are wrong!!!!! I’ve been getting several subscription boxes for over 10 years. I have never been billed BEFORE my last box has gone out on yearly subscription. Nor have I been billed before my renewal date. I sent her a copy of their own terms from their website stating you will not be billed until your renewal date. Meaning all of us who started our yearly sub in Fall should not be billed again until Winter billing.

      You will not be charged for your subscription again until the end of your annual billing cycle. Your subscription will automatically renew each year unless you decide to cancel before your renewal date. If you cancel before the end of your billing cycle, you will still receive the remaining boxes for that cycle. Your cancelation will be put into effect for the start of your next billing cycle.

      I’m filing complaints everywhere I can find to do so. This is ridiculous. I wonder how many other people that don’t post on here or read blogs are having the same issues?

      • I need to correct myself

        My yearly subscription started with Winter ~ not Fall. So I should not have been billed until Winter.

    • Have you heard back from them yet?

  38. I have been having the same problems as many. I was billed for renewal before receiving all of my boxes. Luckily my credit card number changed so the billing was unsuccessful. I have been emailing them for a month, without getting responses. The very first email they responded to within 5 minutes to tell me how to submit my current credit card info. However they completely ignored the other question about not receiving all my boxes. I told them I was not giving any new card info until I received clarification about my current subscription. I sent another email today and was very surprised to get a response right away. In fact there were multiple back and forth emails. The first response was that they were unable to bill my card so that’s why my Fall box wasn’t shipped. When I again said that the Fall box should have been included in my subscription I already paid for, they said my subscription had been cancelled back in June so the last order didn’t get processed and they are issuing a refund (to my non-working credit card) for the Fall box. I responded saying that I did not cancel and would like to receive my Fall box not the refund. Then she stated that due to the recent ‘system enhancement” the Fall box for the Premium subscription that I paid for last year didn’t get processed that’s why a refund for the amount of the Fall box has been processed. She also stated that because of the system enhancement they are unable to process creating a manual order for the Fall box so the best they can do is to give me a refund for the Fall box. They stated multiple times that they are more than happy to help me renew my subscription. Ummm, no thank you. After reading all the reviews here I think I’ll pass. I’ve had nothing with problems and they have the worst customer service ever. Now, I just have to hope that I actually get that refund and don’t have to try once again to get in contact with them.

  39. The thing I like most about this box does not work. I cannot for the life of me get the earbuds to go into pairing mode. I hold the button forever and it never flashes red and blue and I cannot connect to it. So frustrating

    • I am sooooooo fed up with this SCAM of a site !!!! took my money, have never responded to my attempts to customer service/which obviously does not exist !!!! I never received anything, no box, of garbage, cheap s—— , tried to cancel , cannot signin, all request I have made have gone unanswered!!! What a trashy scam….

    • I found taking them out of the case after pressing the button, the buds themselves were flashing and then paired with my phone

      • The worst subscription ever !!!! Zero customer service ! Scam, scam scam

      • Thank you Megan – that worked!

  40. Got the Ellen Be Kind Fall Box and was really excited. I wore the $100 necklace twice and it broke for no reason. So disappointed!!

    • This is the most on brand result ever for this box.

    • I haven’t received it yet. Do you know if it was 14K gold like their other necklaces or maybe cheaper quality for this box?

      • Adjna also contacted me twice w/more excuses, no refund , no resolution of anything !!!! Twice one evening at 1 am, then poof , nothing again for a week, no response w/MSA, NOTHING !!!! This is the absolute most disgusting , scam, fraud I have ever attempted to deal with.
        I just am soooooooo weary of their absolute thieving scamming scum, Ellen Degenerate Knows this is going on !!!!!! & yet she does Nothing !!!!!

    • Hi Lynda,

      We are sorry to hear that you received a damaged item. Our intention is that all our customers are completely satisfied with their order. Please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

      – The BE KIND. by ellen Support Team

      • Hey Be Kind

        How about answering all the emails that have been sent to customer service that remain unanswered instead of posting on here?

        I’ve sent 4 emails and haven’t received a response!!!!!! Completely unacceptable!!!!!!

      • Same!!! I’ve been trying to get my money back for weeks and my messages are ignored!

      • Same here ! What a dishonest smudge of crime ! Theives, Liars, Scammers! Steal our money and never answer for months, never received anything, Ellen DeGeneres is a Degenerate Thief!!!!

  41. Very disappointing with the earbuds. They say they are connecting but never do to any of my devices :(I cant use them at all……………

    • Earbuds don’t work

      • Same here. Earbuds worked for an hour then 1 just stopped working. So cheaply made!!.

    • Same here! I press and hold the button and they will not flash red/blue to connect 🙁
      This was actually the only thing in the box that I was excited about. Bummer.

      • I just received my Fall 2029 BeKind box and I really like it!

        My earbuds do not flash red/blue to connect either, as the directions indicate, but they DO connect. I haven’t tried all the features yet, but I was able to listen to the debate last night using the earbuds. They needed more charging afterwards, so the usage time is not super long between charges. I will play more with it over the weekend.

        I look forward to trying out the art kit (I have zero art ability). Ellen needs to show off her masterpieces, she tried this kit, right? 😉🙂😃

        I am saving the eye puff pads for when I will be seen by people. Hiding away in the house, it would be a waste to use them now. I will de-puff when we get out and about again. (Does it come in tummy sizes too? Covid-19-pounds, y’all.) 😋

        I actually like everything in this box, and think Ellen’s procurement team did a great job pulling this together. It fits well for this pandemic period we are in right now.

    • Hi Charlene,

      We are sorry to hear that you are having trouble with the earbuds. Our intention is that all our customers are completely satisfied with their order. Please reach out to [email protected] right away with the subject line “ATT: MSA” so we can help you sort this out!

      – The BE KIND. by ellen Support Team

      • @[email protected] Where is my Fall box? Why am I not getting any answers to my email. I am a premium subscriber and boy was that a waste of money

  42. y’all! lol….
    after four emails (3 with MSA in the headlines), i got a response:
    1. yes, we charged you renewal before you got all 4 boxes in your annual subscription from last year.
    2. to rectify that, we’ve refunded you ONE box out of the 4.
    3. But we’re keeping your annual renewal charge $270 so you can KEEP getting boxes.

    NOOOOOOOOOOOOOOO. what’s it going to take to tell them i don’t want any more boxes?

    Adja N. (BE KIND. by ellen box)

    Oct 1, 2020, 2:46 PM MST

    Hi Jenny,

    Thank you for your patience. We do apologize for the delay in response as we’ve been experiencing an influx of inquiries with the new season’s subscription.
    Hello,

    After reviewing your account I see that you did not start at the begging of the season last year and then received 3 boxes out of 4.

    I have adjusted this discrepancy and refunded your billing method on file for 1 missing box. Please allow 3 to 5 business days for the refund to reflect on your bank statement.

    Since the system automatically bills for the new season boxes after we send the renewal letter. Your account was automatically renewed you since all 4 boxes for last season’s subscription were sent (the last one was the Summer box). You have now been charged for the upcoming year so that you can enjoy (4) more incredible season boxes!

    Once again we apologize for the technical difficulties we are having with the site but rest assured that it will be back shortly.

    • I hope you go ahead and cancel before they renew again, I’d be very pissed by this response.

    • What renewal letter?

      • probably that email they sent like “you have 24 hours to email us or we will charge you”– that unethical letter.

    • i’ve resorting to posting comments on their social media….i don’t want to but this is absurd.

    • Wow! This is the same response I got and the very same agent!!

    • I didn’t receive a renewal letter.

    • So a rep (contradicting another rep) sent me an email saying they canceled my subscription. That’s great! What would be even greater would be getting the $251.96 they STILL HAVE for what they just canceled! So I had to reply again and lord knows when I’ll get my money back. I also never received a bonus item of any kind for being premium for a year. I completely overpaid for absolutely no reason!

      • I also was taken in by what now appears to have been a scam with the so-called premium subscription. It’s truly reprehensible.

    • Why can’t the Be Kind support tell the truth?? Early December 2019 I receive an email that said the following:

      Ellen’s Holiday Box Has Arrived!
      The wait is almost over!
      Your Holiday Be Kind Box is packed and ready to ship! As a Premium Member, you will be the first to receive the box’
      Ellen is so excited you’ve joined the Premium Be Kind family! This is your first official Be Kind Box!! We hope you also enjoyed the FREE Fall Box Ellen gifted you, a special surprise for new Premium members!
      1st my holiday box didn’t even arrive until the end of January which was promised it would arrive before Christmas. 2nd they charged me for the free gift fall box and only gave me a partial refund. Then in April they charged me another $251.96 For another premium membership. They did refund this even though according to my account orders they only refunded $83.00. So the Holiday box was the first box, Spring was the second box, and summer box was the 3rd. Yet they charged another Premium yearly subscription on September 6th starting with the Fall 2020 box which we as Premium members already paid for as our 4th box. Stop Lying support at be kind I for one have kept copies of every email, ever order on my account. You have illegally charged for another yearly subscription before sending the 4th box (fall) to fulfill the first ever Premium subscription. I also have never received anything extra in my 3 Premium boxes.

  43. I received the notification of a refund yesterday and they deposited the money today back into my account. I look at my e-mail and now I see a shipping notification of the fall box that I do not want. This company is pathetic. No wonder they run out of boxes for people who actually paid for them and want them, they send them to people who don’t want them. Has anyone else on here received their refunds?

    • Ok super confused. I canceled in July. Fought to get my money back this time and they verified it was canceled and refunded me. This was no easy task. It involved my credit card company getting involved, lots of screenshots, emails, msgs through their system, posts on here. Finally I was done with them or so I thought. I just had a box from them show up on my UPS tracker! Wth? So luckily during the battle with them my cc company recomended canceling my card. I did. So there is no way for them to charge me. I’m guessing if they had my cc info they would have.

      So now what? I’ve got a kid with lung damage. I’m not going to our packed post office to return a package I didn’t order. Am I responsible for fixing their mistake?

  44. I got my box yesterday. It left me feeling pretty mehhhhh after all the troubles with CS which still has not responded to my emails.

    My question is ~ has anyone won any prizes for being a Premium subscriber? I rec’d the extra fall box and the coupon for a free sunscreen but not really feeling like that is what I signed up for. It’s very misleading saying you could win prizes like what is given on the 12 days of giveaways or tickets to the show when so far all I’ve seen is everyone getting the same 2 items.

    From the website ~

    As a bonus, they also gain access to surprise-and-delight gifts as a perk of their membership. These gifts may include products that are typically only made available to Ellen’s in-house studio audiences (such as 12 Days of Giveaway Tickets, trip vouchers and more!). Premium Members will receive these products inside of their seasonal boxes when applicable. All Premium Members will receive at least one additional surprise-and-delight product or experience within their annual billing cycle. Note: additional Premium products are not guaranteed for each Premium Subscriber each quarter.

    I hope someone gets something “Premium” in their fall box since it’s the last chance with the yearly subscription in you signed up in the fall.

    • No, haven’t received anything extra and feel I was overcharged as a result.

    • I copy and pasted this from one of the emails I received from their “customer service” representatives.

      “Regarding the list of official winners: Each customer receives different gifts at different times. For privacy reasons, we do not keep a list of official winners. However, we have heard your feedback and suggestions and I have forwarded them to our creative team so they can consider it in future implementation.”

      • So this sounds like it is legally a lottery.
        The following is an example of a Federal Statute defining Lottery:

        According to 12 USCS § 25a , “lottery” includes any arrangement whereby three or more persons (the “participants”) advance money or credit to another in exchange for the possibility or expectation that one or more but not all of the participants (the “winners”) will receive by reason of their advances more than the amounts they have advanced, the identity of the winners being determined by any means which includes–

        (A) a random selection;

        If it is a lottery then they have to abide by federal regulations, FTC regulations because they advertise it online, and the regulations of the states they are doing it in. For example,
        New Hampshire only allows gov or nonprofits to hold lotteries. There are strict rules and they must be able to provide proof that there were winners.

    • The fall box i received today is my 4th box. I have never receive anything extra. I didn’t even receive the sunscreen coupon. I have two friends which one is quarterly and the other one is yearly but not premium. They both received a coupon for a free year of Amazon Prime and the sunscreen coupon. I’m a premium member and have not receive anything at all. I haven’t had any issues with whats in the box until this fall box I received which I expected something extra as a Premium member but didn’t get a thing in any of my boxes. 4 boxes and not a darn thing.. I feel they owe me the $60.00+ dollars difference i paid for premium subscription since I received nothing extra. I don’t think coupons should be used as extras. At least the Amazon one gave people a free year of Amazon prime which at least was valued over $100.00+ dollars that I would have been ok with.

      • What?? There was a free year of Amazon prime subscription? I too purchased the premium box & I agree, we should be refunded the difference. We aren’t even receiving all of the products. I keep getting emails from the company that my box will not arrive because my billing is incorrect, which is ludicrous because 1. I cancelled the subscription after they with-held my subscription the first time and would not provide clarification of how the premium subscription was different. 2. The entire year is already paid for, they do not need my billing information. They continue to ignore my requests to confirm that my subscription is cancelled, provide info on how the premium box is better, or confirm that I’m getting a fall box. Super frustrating & I’m so thankful my bank switched owners, making my old payment account void! Otherwise, who knows how many times they would have billed me!

  45. I FINALLY GOT A REFUND! It only took almost a MONTH and no one responding! No one has confirmed that my subscription has been cancelled since my account is somehow no longer active for me to look, so I’m praying that I won’t have to deal with this again in a few months, but I’m going to call my back and see if they can block the company from charging my card again. Hopefully everyone else on here starts to get refunds today too!

  46. I RECEIVED A REFUND!!
    I was billed on two different credit cards for renewal earlier this month. See my post earlier this month. They billed the cc on file AND a cc that I had used earlier in the subscription, that I had changed to the current. They refunded the cc that I had used earlier.
    Waiting to see if they refund the current card, or if I still have the subscription.
    Took 4 emails, with MSA: In the subject line. And I put 3rd/4th attempt in each email.
    I am grateful that it worked. Will wait and see if I get a box, or if I need to fight them for it.
    Nothing should be this hard.

  47. I see a few listings from the fall box at mercari already.

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