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Looking for the latest spoiler for this box? Find it here:
The September 2019 New Beauty Test Tube box includes:
Hydrafacial Dermabuilder *"Not for at-home use — visit www.hydrafacialnation.com/newbeauty to find a participating partner, mention NewBeauty when you schedule your appointment and remember to bring your booster to your discounted treatment!"
New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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I did not like this box at all. The oil is orange and would leave a stain on pillow cases. The Nuria feels sticky on my skin. Dry shampoos don’t work for me…no need, hair is not oily. Not interested in the facial steam or going for a $300 facial for the dermabuilder. I was super busy in August and did not have time to look to see what the box contained. In addition, I had just signed up in August so I got the July box 2 weeks prior to this box. I thought it was an alternate month program so I was not happy paying for 2 tubes in one month, especially since I had no interest in ANY of the products in this one.
I can’t imagine how this may have happened. Our membership is set up for your first tube to ship within 2–3 weeks of your order date, and then a new TestTube is scheduled every 2 months thereafter. If you allow us the chance to speak with you we would like to make things right. At your earliest convenience please give us a call at 888-974-6042 or email us at [email protected].
We’re sorry this happened and look forward to speaking with you
The last few tubes are going downhill rapidly and this months has totally pushed me to think about cancelling. Never thought I would be feeling this way. I may give them 1 more chance to redeem themselves especially since they know how bad this tube has become maybe they will try to lure us into staying with a good tube. It is make it or break it time Test Tube!!
The September box is a TOTAL miss for me. I will use the oil (not like I don’t have a ton already) and my daughter will use the shampoo (not her favorite but okay) the rest of no value at all. I love this sub so I guess it’s time for a bad box. Otherwise I have been estancia with this sub and will sub for life. And I used a MSA link so you guys got the credit:)
Ughh! Just had the worst experience with Test Tube’s customer service again. I had ordered 2 Test Tubes last sub in June. After receiving those, I contacted customer service to cancel 1 of the subs. After speaking with them and assuming I was all set with one sub…low an behold I got charged for 2 and sent 2 for September. When I contacted customer service after much go around…it came down to “the person who you spoke with is no longer with us and we had issues with her”, “it looks like she did not enter correctly what you wanted”, “but due to our policy of no refunds and no returns, there is nothing we can do”. Test Tube…I know you read these…if you have an employee who screws up a customer’s order/account…it is NOT the customer who should have to suffer the consequences. That is retail and customer service 101. I should add that instead of doing anything to help (they did finally cancel my 2 subs), meanwhile though they were trying to sign me up for another. I was too scared I would get 3 subs so I cancelled them all!!! Buyer beware…if they screw up on their end…it will be you who suffers and pays. And to think, up until now, I liked them.
I have not had the best experience either. I just got the July box delivered AGAIN yesterday. Cannot figure out how they messed that up. I reached out to them and hope I get the September box delivered to me. I wasn’t that thrilled with the first July tube (I had tried to skip but was told I couldn’t). Getting a second one is really frustrating. I hope the rectify this. Perhaps Time to move on…🤔🤔
Probably the worst customer service I have ever encountered. I called back in May to cancel June box and was offered a gift with purchase, Sunday Riley tonner. I was charged on June 6th and received a shipping number for the toner, but after over two months the tracking still shows pending which means this item never shipped. Few days after I was charged for the June box, I was charged again the exactly same amount. I called their customer service and spoke to Jason on multiple occasions telling him that I have never received the toner and that I was charged twice. His explanation was that the second charge was for the September box ( which I never authorized). It took 5 phone calls to have the non authorized charges refunded.
But I have never received the promised Sunday Riley gift with purchase. I would caution everyone to do any business with this company and do not trust them when they promise you any special
deals. I am considering filing a complaint with BBB
They’ve been great in the past, but this entire tube seems like a trainwreck.
Not impressed with the facial nonsense that I have to pay to use.
Not impressed with the probiotics being included with such a high price padding the value
Not impressed with the Batiste (though I will use it, but with such slim pickings for this box I would have expected better)
Can’t use facial steam and I’m already drowning in face oils, but that’s a me specific issue. Others may find value there.
All in all, this seems like the Glossybox of Test Tubes. Hyper inflated retail values of unknown/beauty box brands. Except the Amika. Excited about that.
I totally agree with you. Each of the last several boxes have not been anything special and this one is awful. That whole facial thing is ridiculous. When I first signed up, the boxes were fantastic, with superb full size items that were very useful. They get one more chance, if not better then I’m cancelling.
HydraFacial that helps smooth the appearance of fine lines and wrinkles, and supports skin’s structural proteins, including collagen.
You will receive $50 off your facial when you bring in your DermaBuilder booster (included in your tube) to your treatment. The DermaBuilder has a $50 value that can be purchased as an add on to help smooth the appearance of fine lines and wrinkles—but lucky you; yours is complimentary 🙂
I love you guys, but “You will receive $50 off your facial” is misleading. We won’t receive $50 off, we still have to pay full price for facial. This derma thing is optional add on to facial, since we are bringing own product this extra add on is free, but there is no $ OFF the facial itself.
Agree, the statement “You will receive $50 off your facial” is definitely misleading.
That statement made me think I got free dermabuilder add-on and $50 off on the hydra facial.
But that’s not the case. I’ve asked & mentioned Newbeauty.
Basically the $50 off = you don’t have to pay $50 for the dermabuilder add-on. The facial itself is still regular price.
It seems as though each tube has become successively LESS awesome and exciting with each delivery. This one REALLY doesn’t impress me. I made the mistake of prepaying for the annual subscription, and I honestly cannot wait for that year to be up so I can cancel.
I really don’t appreciate receiving an item that requires I make an appointment for a special beauty treatment in order to use it. For me, that item has NO value because I can’t afford a Hydra Facial.
I made the mistake of prepaying for the annual subscription, and I honestly cannot wait for that year to be up so I can cancel.
We would like to apologize for your negative experience with our September TestTube. We’re normally known for our exceptional products, and we regret that we missed the mark. We appreciate your review and we look forward to working towards earning your business back.
This was a total miss and the value seems super hyper inflated. The “we’re going to give you a serum so you buy a 300$ facial” is not nice. Why do you think it’s okay to decide how we spend our money? The dry shampoo is at Ross all of the time for 2.99 and FYI, it smells like old lady perfume. The tea is an attempt at a new product but the science sucks. Steaming your face with herbs doesn’t do anything. I’m really not sure what you guys were thinking but your curator needs a little talking to. Total disappointment. I will use the oil but am curious why an olive oil for facial use? I’m never going to use olive oil on my face. So the arms it is. It just a weird mix of over inflated useless items. I really hope you listen to the feedback and hit it out of the park next time. You have been my very favorite sub up until this tube.
I agree with the comment on the Hydrafacial tube. For those who aren’t near the places where you can get those done, or can’t afford that service (such as myself). Then what? Try to sale or trade it…I guess. But, some people might be tempted to throw it out & that just creates unnecessary waste! I feel like this is way too much of a “specialty” item to be included.
I received it the other day and it was super easy to pop open and use as a serum. It was actually really nice and moisturizing. There is enough for 4 applications.
did anyone actually get charged yet for this tube? i skipped the last tube, but didn’t cancel. i still haven’t been charged. i just want to make sure everything is still active?
I just purchased it yesterday. Instead of $8 shipping, they offered free shipping, I also emailed to confirm free shipping on September subscription. Below is the response from them:
Your September Test Tube includes free shipping and handling, and your next Test Tube (November) is also scheduled to include free shipping and handling. Please reach out to us should that not be the case!
I received this derma thing. It was shipped separately from Santa Ana via FedEx by some Andrea. On the packet there is treatment directions: apply to clean skin and let absorb.
What is weird under Cautions section it says “for single use only” and in next sentence it says “do not use the entire vial for one treatment.
Can someone help me?
When do you get billed?
Online says the 15th but I was not charged today but does say the week of hmmm? By the end of the week then?? Anybody?
I’m currently cancelled, and I don’t plan on re-subscribing until a little later, so I’m not sure when they’ll charge for September’s box, but the past couple of boxes I was charged on 4/20 & 6/18. I hope that helps some 🙂
I wonder if it’s because you requested to pause your subscription rather than cancel it. But who knows… maybe it’s a crapshoot like with how Allure offers the 4 boxes for $10/box or $12/box, or doesn’t make that offer at all to different subscribers when they request to cancel.
It was pretty easy for me. I just sent them a short email letting them know I wanted to un-subscribe, then they replied a day or two later. Lately, they’ve been offering a free product from a list to choose from to stay.
I think 1 out of every 2 – 3 Test Tubes is bad – like this one. I think there’s a really good one a couple of times per year that keep people hanging on. I cancelled my sub and just plan to get the award winners boxes…although the last ones were boring…and they stopped accepting paypal 🙁
The variety of the product in this box is amazing, there is a lot to offer for a small amount of money. These are all products I have been wanting to try- but haven’t gotten around to getting them. Can’t wait for the next tube- best mail day ever!
I have been a reader of Newbeauty for YEARSSS and I am so excited about this Test-tube, especially the hydra facial! I was telling my friend the other day that I wanted to book an apt to try it and the treatment goes for $300! The universe has sent me a sign! I’ve also been looking for a new probiotic to try and if there anyone I trust it’s Newbeauty so I look forward to giving my feedback.
I asked the location near me & still need to pay for the hydra facial only: $120, but the dermabuilder add on is free (they usually charge $40). There were many other boosters add-on in the full course hydra facial they offered.
Not sure if different location had different policy though.
They lost me on this hydrafacial thing. I cancelled. I might try to swap for the Amika, but that’s really the only thing that appealed to me since I already get Curology.
The Dermstore BeautyFIX box came out with a useless item like this once too. Since it’s just a serum, I don’t see why we cannot be sent an applicator top for it. Otherwise these boxes are great fun and I share anything I don’t use.
This is a pretty great box for me. The value is good and I’ll try everything except the booster. I usually don’t use supplements, but these look interesting. And Batiste is one of the few dry shampoos that doesn’t make my hair feel grungy.
I’m an annual sub and just emailed to request skip and CS replied they paused my sub till next box.
I won’t be using the detma thing, and I don’t feel comfortable taking probiotics from companies that I’m not familiar with (although I believe it’s 100% safe to consume), also the batiste dry shampoo, like, seriously? If I won’t buy it from TJMaxx for $3-4, for sure I don’t want it in my subscription box.
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.