Last Day to Make FabFitFun Fall 2019 Box Selections + Add-On Purchases!

855-313-6267 is there “customer service”number for what it’s worth
Prepare yourself for the worst customer service experience she will ever encounter. Good luck to everyone who has to deal with this company. Help other people out and contact the Better Business Bureau as well.

I hate that there is no surprise anymore. I skipped a week ago but I would of grabbed a mystery bag like that have had in the past that were cheaper then the 29 one but they didn’t have this time. I feel bad for FFF right now. It must be crazy in the office right now. I grabbed a BOS box for 50 instead and then cancelled that too. That box has already shipped which is sweet. Sooo excited for Popsugar. And Allure and all I am keeping a surprise except what I picked for Popsugar….

Mine is $139 when it should be $66, not going wait for them to drag on with their mess, cancelling through my bank.

Mine also has 141.00 in add on but it should be 67.00.

Yikes, $24 + $9 does not equal $73… Gosh, I’ve been a FFF subscriber for almost 4 years and have defended them despite having customer service issues in the past, but if this isn’t sorted out and charged correctly I may be done. I haven’t gotten the confirmation email yet though, so we shall see.

The sale ended last night and I am being overcharged. I cant seem to email them or start a live chat. I am annual and do not owe for box this time It says my total is $100 I only spent $55 what do I do to keep them from billing me $100? I love fab fit fun products but this is the second time they have send me a bill that was higher than what it should be

I just dumped and cancelled all 3 of my accounts (2 teenage daughters) I’m sure there’s a ton to chose from in the 11th hour. I wasn’t crazy about the fall box, it wasn’t horrible. I loved a ton of the ad ons to the tune of $482.00 for all 3 accounts. Cant really justify spending that much when I am still waiting for the $218 I spent almost a month ago to finally ship. I canceled my subscriptions, changed my CC info to an old pre-paid Visa (fool me once Lola Beauty) I loved this subscription and I am so sad to see it slip so far. For those of you staying hopefully all these cancellations will help them not be so overwhelmed and get back on the ball.

I ended up canceling. I realized the addons are my favorite part, and considering there have been so many problems in the past, I thought it would be best to buy some of the things I wanted from Home Goods and Marshall’s instead

I really liked my add ons but I just emptied my cart and cancelled. This box is 100 percent not for me. The items in the last two boxes have been getting more and more away from things I like than I care to pay for. Then I would spend a ton on add ons and edit sales. Guess this saves me money 8 times a year now. 🙂

There are 35 people in cue on their chat and I bet they all want to cancel or pause their subscription.

I dumped my 🛒. I have already skipped fall. My Edit Sale items didn’t ship, so I was refunded. Today I learned my Editors box from the shop is delayed, so I was refunded. But they are sending me return labels for the unshipped and cancelled orders? This is an all time low

Has MSA posted the full spoilers for the Fall box?
Do we usually get the full spoilers here our just the customization options?

In the add-ons they did have some teeth whitener kind of similar to the one they pulled. If they took the time to review or check that product. I don’t understand why they didn’t do the same for the one they pulled.

Aside from the CS problems, I don’t think this is very Fall… And they end up having so many costumizations that it’s not a fun, surprising box.
And it bugs me that the youtubers and influencers get first pick on add-ons when buying loyal costumers have to wait for scraps… :/

I can’t lie, I was more excited about my Add Ons then I was about the box. That’s why I chose to skip it. This fall box is SOOO boring! So I’m using the credit I got from skipping my box to pay for most of my Add Ons. In a way I’m getting the fall box I really wanted. I hope that they hear their subscribers and make winter box something that can revitalize the excitement we once had when it came to our boxes. Please make it seasonal, and please make it things we can’t pick up at Marshall’s.

I cancelled after the spring box, and have yet to see anything to pull me back. This box is awful! It looks like a bunch of left over junk that no one wants. Even add ons look lackluster. I find it so sad, because I loved FFF and participated in the forum daily. I want them to get their mojo back and succeed!!

Liz, I’m still torn between the scarf and straightener. How soft is this scarf? 😛

Anyone else upset about the teeth whitening kit being pulled? It was really the only thing that I wanted. I know there are other ones in Add Ons but I would rather not pay more for it.

Maybe I’m in the minority here but this fall box just seems….sad. I used to love FFF and each season I’m less and less impressed. These just look like low quality, boring items and there’s no wow factor anymore. I cancelled last season and don’t plan to go back anytime soon.

FYI they restocked some of the items that were sold out or people removed them from their carts or something. I was able to get the blackberry spongelle & the $5 cleansing sponge thing today!

Thanks for the heads up, Liz!