FabFitFun Fall 2019 Edit Sale Dates + Spoilers!

Y’all, please do not buy those exfoliating gloves before you price check them elsewhere. If they’re charging more than 3-4 bucks a pair, they’re overcharging you. (Good rule of thumb for everything in the edit sale, really. Also make sure the packaging in the FFF pic looks the same as the commercially-available product.)

That said, i am anxiously checking this site every day for Fall box spoilers!!!

It would be nice if fabfitfun was open about their shipping schedule. I see that some have already received their fall boxes days ago while I still don’t have a shipping confirmation email. I wouldn’t be that irritated except that my boxes are always late and I’m an annual subscriber. Just knowing *when* I should expect my box would save me the worry of wondering if it’s lost or forgotten.

I used to LOVE this subscription, but have recently had nothing but problems. I used to get awesome mystery bundles, but they have recently been sending left over crap that nobody wants….I mean, another plastic water bottle???? No thank you. They sent me teh exact mystery bags 2 orders in a row, and then in the edit sale, I received a huge box, filled with a small Purlisse Watermelon Scrub, but they left out my mystery bag! So, it’s been several phone calls, over a month, and I STILL don’t have the bag. Sigh. And I just found out what they are sending, most of which I’ve already received, and the one new item has rose, which I am allergic to. Yes, I understand they don’t know my allergies, but really, you are sending me another bag of repeat items? This company has gone from awesome customer service to one of the worst.

I just got my Fall Box but was sent an email saying my Add Ons will be sent at a later date. With no estimate as to when! Also I had a $10 credit and they charged me for the full amount and didn’t take the $10 off! So not impressed

FFF May have over one million subscribers, BUT how many are active subscribers? I bet they have an astronomical churn rate or else why would they actively look for new subscribers and no wait list? If a member does not purchase at least three boxes, the company loses money. This is for most subscription boxes – FFF is hoping for the one subscriber that can stay for a year in order to make money. They are not sending out one million plus boxes per season. Think about it…Winter 2018 – They hit one million subscribers in October 2018…They did not have one million mark&graham throws for each box (it was in EVERY box – not an option except for color).

Plus there are members who have multiple accounts. I personally knew of one individual with three accounts and many with two accounts. They use the same credit card and address, but different family member names. If you go on YouTube, there are members who are unpacking 10 boxes at a time = duplicate accounts.

I just received my Fall Box today along with all of my add-ons. I wasn’t expecting it so soon as I feel like I just got my summer box, but I’m not complaining! LOL

I know people complain about the products, but I’m ok with most of them. I only subscribe to this box, and get the occasional quarterly box from other companies when there is a big sale and/or they have some stuff I really want. Not everything in the FFF box is a good fit for me, but overall the value is still great and I get stuff that I normally wouldn’t buy for myself and that I get to try.

I feel bad for the people who have had shipping and customer service issues, but I personally have never had any. In the summer edit sale, one of my items ended up being out of stock due to a warehouse tracking error and they sent me emails letting me know the status and issued me a refund. They also gave me a $10 credit for the fall edit sale. I will just say that I have always used the chat feature for their customer service instead of the email and it’s always been resolved. Plus they send you a transcript of the chat in case there is a disupute later on.

I canceled mine because i wasnt sure if i would have before i moved so which really wasnt a bummer!! Hope next season they have some really good items i wasnt all that excited for the fall box i get more excited over the add ons and edit sales

I must be in the minority or the nonvocal, non-complaining majority who don’t have mistakes in their orders. I guess with over a million customers that a 1 percent error rate would equal 10,000 problems or a one tenth of one percent of error rate would equal 1,000 errors/problems. I don’t think many people bother to comment when their order is as expected and people bemoan their situation when it is not. I personally have never had a problem with FFF. I just received my notice that my fall box has shipped (actually just a label at this point) so it is later than some who have already received their boxes, but I am okay with that. I also have read on their community boards that they have been moving everything to a brand new warehouse and shipping system so there is some adjustment time possibly for that and I am sure it explains many of the summer problems. I am hoping and hoping everyone sees a big improvement from this new system soon. I have loved my boxes from FFF for over 3 years now. I always find great value in them and the fact that you get to choose most of your products is very special in subscription boxes.

I canceled just prior to spring this year when it was time to renew, if you don’t cancel it auto renews btw. The way they get you is your stuck with the next years worth of boxes once it’s charged or so it was that way when I last heard. No refunds etc. I took a year to try and help them make things better for the customers bu realized they don’t care about retention of the loyal customers, they were tunnel vision on hitting 1 million sub and beyond! I did this while in the midst of finding out my mother had pancreatic cancer and instead of concentrating on the little time I had left with her (20 days from first symptom to passing), I kept concentrating on a stupid company I didn’t even get paid to help! I realized that when the 1 year mark was coming up and decided they could use those they pay to figure out their issues. What I was telling them was not sticking and I could use that wasted time for something much better. Interesting that all these people are saying what I said a year ago.

Liz, I think it’s time you start adding disclaimers to FFF just like you do with Rachel Zoe. It’s beyond ridiculous what’s been happening with them lately and makes me sad that you & the site ignore it.

I recognize they’re probably a large source of traffic and income, but you owe it to your loyal readers to at least be honest about the direction this company is trending.

I love my fff box I rather pay $50 than $10 every month for samples never had a problem with the company I don’t have a problem with waiting.

I’ve been a member of Fabfitfun for nearly five years now, and for the first time, I am really thinking about cancelling. I received the wrong Summer box, and I have been in communication for their customer service since June trying to make my replacement items, and I am still waiting. Now here they are pushing the Fall Edit sale already. Maybe they should skip an edit sale and just get caught up. They are obviously overwhelmed. They didn’t have these problems when they were just doing seasonal boxes and add-ons.
Now that it is literally every six weeks that they are either putting out the seasonal or that seasons edit, they are just drowning in a sea of mistakes, and it’s hard to reach the surface when more water just keeps getting dumped on top of you.

Got my box and my add one this week. And they are all mine and not anyone else’s !! I consider myself lucky. I do not plan on re subbing though. Either product overload or just not into this box much anymore. Nothing was a wow.

I cancelled my subscription right before the Spring box and removed my card info and put in the information for a prepaid card that had a few dollars on it. Recently I received a Summer box and a huge box of Summer add ons that I definitely didn’t order and obviously wasn’t charged for. Fabfitfun basically shrugged and said eh just keep it. So someone who has been patiently waiting for their Summer box and add ons is probably going to get an email from FFF saying sorry we can’t fulfill your orders but here’s a credit for next time. I feel terrible for whoever’s stuff got sent to me. No idea how since I’m not even an active subscriber.

Fabfitfun reminds me of Loot Crate and how quickly that company crashed and burned. Now FFF is quickly becoming a hot mess. I doubt this box will still be around next year and I would caution anyone not to pay for an annual.

I have almost always liked my boxes but I’ve only been with them about 18 months. I’ve always had good experiences and had no problem getting items replaced that came damaged but this last box really ticked me off. I got it extremely fast but when I got it my choice of the teeth whitener was missing and the scarf (which was a item I never wanted) was included instead. I contacted customer service and they gave me some BS line that they had pulled the product because it was up to FFF standards? I’m sorry but what?!?!?!. I asked if I could exchange the scarf and they said no since I had received the box. They said I should have been contacted by email but I wasn’t. I checked on the FFF community boards to see if they pot an announcement out there but of course they didnt. This makes me furious.

Was hard pressed to see one single positive comment about FFF in this thread. Soooo crazy how FAST FFF went from Fab to Flop for sooo many. Its really sad. But being in the FFF community every single day I KNOW there were no lies nor exaggerations posted here unfortunately

Still don’t have my items from the last edit sale. Why would I buy another??? Not to mention, this is kinda like the Fall box in the fact that it looks like you could walk through the checkout line at Marshall’s and pic these items up.

I still do not have my items from the last edit sale. Now others are receiving fall boxes! I cancelled – poor customer service and horrible shipping. I will sign back up if they ever get it together but so far last three boxes shipped have been a major time suck for me trying to get it straightened out…

I have not yet received my items from the last edit sale, before the Fall box sale!

I still have not gotten my items from the last edit sale! Then they had one right after to add to the fall box. Way too many edit sales. Just saying.

Got my fall box but not my add ons. Not sure when I will got them either. Will cancel after I receive them. No more boxes for me. I am done.

A 5 week heads up on this– really??

FFF is a hot mess now. Used to love it, but their communication is terrible (both with their customers and their CS team). Their shipping is ridiculous. Their order accuracy is severely lacking. Their promises are very frequently unfulfilled. They need to take a breath and get their act together.
Signed,

A cancelled member who will gladly resub if they can get it together.

When does exit sale start for winter ? Thanks