40% Off Limited Edition POPSUGAR Boxes + 50% Off Regular Boxes!

Same!

Kelley,
I sent an email on 12/24. no reply. I sent another email and got the we are researching and you will get a refund. I ordered many boxes and because this was a Christmas gift (gifts) i told them exactly what would make me happy, a free January box. Other businesses go the extra mile and because their delivery was an epic fail, I still have not received the box I asked for what I felt was fair. I got a very curt response by an operator named Ann, who basically in the message (I saved it since things get deleted) that your other boxes arrived on time I should be grateful. I explained I wanted a different operator and that my budget and time are very important. I had to get generic gift cards hoping the ones I got would work.

Their customer service must be slipping. And sadly, I ordered more boxes because I have had very good customer service in the past now I am felling Glossybox de ja vu all over again. My word for my email from them was snarky in their tone.

I finally heard back today and was offered two options : refund upon return of the box ( when it finally does arrive..its still not in possession of the PO yet and yes, I ordered long before the deadline to receive , as promised, before Christmas ) or partial refund of the difference given the current sale. I opted for the partial refund as I had promised the now late items as gifts and the refund will at least help pay for the boxed confections I gave out in their place.

try facebook and insist they help and don’t let them tell you to contact CS as you already have, if they don’t help or give a partial credit back which I think is beyond fair, I would dispute with CC the difference paid or the entire amount if still not rec’d….I still have not rec’d Fall LE box via Gilt, I sent emails but no response….

Hi Kelley, same here, no answer at all, I send 3 emails already, I could chat with they on fb and they said CS will get back to me on the email, but that never happened. I’m so disappointed with Popsugar, I understand thins happen, but just take responsibility and refund our money since you broke your promise that the box would arrive before xmas.

Yes! The same sugar scrub that came in the box, the buttered rum scrub, the birthday cake scrub and the Sugar Kiss Lip Butter!
My sister got me a few lalicious scrubs a couple years ago so I was happy to get a few more for myself and for her. It’s so dry here and the scrubs are so rich and smell amazing. I can’t wait to try the cake and rum ones!

Hi Jen I’m interested in the watch, oil and the napkins! Would that make a good split for you?

How do you mean? Please advise!

I chose black, only because it goes with pretty much everything and matches the bag. 🙂 The grey is pretty too though!

Hi, I’d suggest checking “Purchase history” on your account. That’s how I confirm mine

I didn’t get an email either. Hopefully order went thru.

is it UPS or USPS? all of my many boxes have been very unfortunate + have shipped with USPS, I wish it was UPS! I have a sub (sent wrong color necklace in Dec box of course!) and then ordered 3 other sale monthly boxes and the Gilt Fall LE – I finally (Dec 24th) rec’d the monthly boxes, I did NOT receive the Gilt Fall LE box yet! I must be an addict as I just bought the women’s Winter LE to torture myself more but I love PSMH boxes! I sent a stern email about the Fall LE missing box and wrong color necklace but no response yet….I really wish they would fix their shipping partners as I can deal with a wrong item once in a blue moon but to not receive a box by Christmas is pretty bad + stressful!

I had this same issue, and did the 1 hour wait with USPS. The problem is that Popsugar uses their own shipper, not USPS for most of the shipping process, so they hadn’t received the package yet. So the issue is most likely with them, especially if its sitting in Sparks NV. But after some strongly worded emails to PSMH, my box suddenly started moving again.

Unless it’s been received by USPS then they won’t be able to help. It’s with a shipper otherwise until it gets to USPS. I’m actually not sure who the shipper is (the sequence of the tracking number may be able to identify them) but I think your best bet is Popsugar. Good luck. I hope it starts moving soon.

Has it moved from it’s first point? If not, it’s likely a Popsugar issue. Otherwise, just email USPS. It’s quicker. Everyone and their mother is calling USPS right now with the holiday season.

Tara – have you tried the online chat function with UPS?

It works!! 🤩

You can now select the watch in Grey or Black and order at the discounted price. Yay!

I emailed them, I’m sure others must have also, but it is now fixed. I just ordered the silver at $60. Good luck!

Thanks. Only work on desktop Mac for me, not iPad or iPhone

Are you sure you ordered the women’s limited Edition, because it won’t add to my cart without making a color selection. I would just double check if I were you. Maybe you are lucky, though!!!

I don’t know how you get it to add the women’s box without picking a color it won’t let me add to cart without choosing except for the men’s box.

I cant add the box to the cart without selecting color. 🙁