GlossyBox September 2017 SPOILERS!

I really am not that difficult to please when it comes to boxes, but when they outright lie to you, enough is enough! The Glossybox site said 5 full-size items in the September box and then they changed it to 3. Come on , an eyeshadow that isn’t in a container is considered full-size? Samples from Lancome, sample bottles of shampoo and conditioner,a nail polish and a 0.7 fl. Oz. Of Glo Illuminator!!! That’s it, for a $21.00 box. Ridiculous. Forget Glossbox, head straight to Boxycharm for highend generous products or Target for low cost very usable basic products. I am beyond disgusted with what Glossybox has become.

Ok, so I’m pretty sure I’m getting another August box instead of September although I reactivited my membership on September 1st. I checked my surveys and surveys for the August box have been loaded. What the hell?

I subscribed for a month. tried canceling and they said I couldn’t. Now trying to fight for money back because I bought august 19th and they won’t refund my money! DON’T GET THIS BOX! I thought they were a good company, no they take your money and send you crappy boxes afterwards. I just want my money back.. not another box!

Please listen to the MANY MANY reviews out there – just look at GB Facebook or insta and you can see the insanely bad experiences people have had. It’s pretty badly curated, twice as much as other boxes with similar items, and I can guarantee that you will end up with something damaged, broken or missing. Their customer service is so bad that its almost funny. They never take care of anything. There are so many nicer options out there, for cheap, crappy makeup and *shocker* tiny tubes of moisturizer and black mascara I will stay at $10-12 a month. Don’t waste your time with this garbage.

I regret getting the one year deal from Black Friday. This box has definitely gone downhill. I was debating trying to cancel early but doubt that I could get a refund for the remaining months. So sad. Has anyone had any luck with canceling before a one year deal was up? Should I even try at this point ?

i have liked all the GBs. Never had any negative experience. I enjoy trying all the products. Some of the products I like, some are not for me. I don’t let a sub box make me miserable. I take things as they come. It’s makeup in a box. Geez.

Based on their most recent advertisement, the nail lacquer is from Morgan Taylor or Butter London. For sure they will count this as a full size item :/

I have been trying to post this ,that’s my third try lets see…

WE ARE NOT VIP,NOT BLOGGLERS,DONT GET FREEBIES,OR ANY FEE LISTEN TO REAL COSTUMERS!!!
DO NOT SIGN IN,DONT SUBSCRIBE FOR THIS BOX!!
LISTEN TO ALL THE NEGATIVE FEEDBACK!!
YOU WILL REGRET IT,YOU WILL SOONER OR LATER HAVE TO DEAL WITH COSTUMER
SERVICE,THEN REMEMBER THIS WARNING…
Sorry the all caps ,I just can’t stress enough and wished I could turned back in time ,terrible times with them…
I had boxy,birch,play,beautyfix,popsugar,allure etc Never ever dealt with such desrespectfull people and unreasonable.
Stay away.

Given the direction this company is going – DOWN – unless new management does something drastic, the rep of GB is ruined for future offerings.

And unless GB promos something so mind-blowing that I will absolutely HAVE TO HAVE, I’m canceling after this month (& using my GB dots. Which because of the way this system is set up, means I’ll most likely wind up paying for at least 1 additional box. sigh.)

Their site says for September that the 5 full size items are worth over $73. I will believe it when I see it!!

It figures, as soon as I signed up, Glossybox went downhill. Nothing was as sad as the May box. I’m done. 🙁

Like many others, I’m over Glossybox. There are so many other subs out there with great customer service and products. This box is the most repetitive and boring and low quality that I receive. I cancelled before, then re-subbed for their 3 month sale for $10/mo in June. Tried canceling a week before the month is over, but conveniently their rules changed yet again w/o notice…now you supposedly have to cancel before the 15th. Needless to say I’m now paying full price for yet another shampoo, nail polish, and foil packet. I don’t understand how they can do this, I’ve requested to cancel before my box was fulfilled, paid for, or shipped. Think I will dispute the charge w/my bank. I will change my credit card number if I have too…very inconvenient when I have 10 other subs. I will never recommend glossybox. You pay $22/mo for just a pink box basically.

Looks like a sample size shampoo and conditioner. I used my glossydots for this box. I’m canceling after that.

Both codes are expired as of today.

This is my last month on my 6 month sub. I will miss the pink boxes but not the contents.

I’ve had the same problem multiple times with the customer service for Glossybox. FINALLY i got a hold of a rep that would actually help me and added two boxes at the end of my subscription. She made it sound like she was doing me a favor in doing it though.

Warning & apologies, long post, but I really feel I need to let others know how awful this company is about customer service!
After 2 1/2 months of emails asking why I’ve been unable to redeem over 1300 Glossydots even though I have an ACTIVE subscription (the sticking point with this company- even though in order to collect that many Glossydots in the first place you have to have spent a ton of money with them!).
I finally get this reply:

“We’re sorry if you are having difficulty redeeming your GLOSSYDots. Currently, subscribers with 3, 6 or 12-month plans must redeem their GLOSSYDots for future monthly boxes by contacting the Customer Care team before the 1st of the month.”
Keep in mind I’ve been trying to get ahold of anyone in customer service for months!
Thinking I’ve waited sooooo long I just wanted them redeeemed, I said to send me an extra September box, I thought it would be a nice treat since it’s my birth month also. Anyway, joke’s on me if I get 2 lousy sample boxes, one of which will be paid for at full price since they DELIBERATELY did not reply until it was time to re-up my subscription, knowing full well that you must have an Active subscription to redeem Glossydots.
To rub salt in the wound: I had the cost of the limited edition box (which are usually great boxes, btw) taken from my account on August 22, and I’m still waiting on it 15 days later. Frustrated and hoping this new buyout will improve customer care in the future.

Well, at least they are being honest about the foil packet. :/

Their site says 5 full size items in Sept box…we shall see?????

A mini sample size sunscreen and a foil packet in a Glossybox?

I’m very disappointed with Glossybox. I’m more excited about receiving their pink box for decorating purposes than receiving the items in the september box. I already cancelled.

I’m SOOOOOOOOOOO disappointed with the decline in Glossybox. They have been so misleading with their full-sized items and sending disappointing items as well. I don’t think anyone wants or needs another nail polish, but we will probably all get it so they can say we got a full-sized item and it’s cheap for them to include. I’m done with them until I see the boxes getting bettter. Also I did 2 of the summer sets for $30 and I have entirely different profiles yet get the exact same boxes.

Well they did hype Lancome a few months back… 😐

Dear Beauty Gods,

Please let the nail polish be a variant. And please send to it to everyone who actually wants it.

Amen

Hey glossybox, I’m still waiting for a response to numerous emails and several phone calls since July 15th. Anyone there? Can’t seem to reach them. Terrible customer service.

I love this product and looking forward to this box!