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Serendipity by LLB Subscription Box Review – January 2017

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Serendipity by LLB is a bi-monthly subscription by Little Lace Box. The regular Little Lace Box subscription is a bi-monthly themed box, and it ships on the off months of Serendipity (so, if you subscribed to both Little Lace Box and Serendipity by LLB, they would trade off every other month as far as which box you receive). Serendipity boxes do not have a theme – they’re just some fun product finds that LLB wants to share!

This box was sent to us for review purposes. (Check out the review process post to learn more about how we review boxes).

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The Subscription Box: Serendipity by LLB

The Cost: $12.99/bi-monthly

The Products: 5-7 sample or full-sized items that don’t follow any specific theme.

Ships to: US

Check out all of our Serendipity by LLB reviews the Women’s Subscription Box Directory!

Keep Track of Your Subscriptions: Add this box to your subscription list or wishlist!

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This box comes with a booklet detailing all the items included:

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Now, onto the items!

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Modgy Expandable Vase – Value $8.95

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This is a reusable plastic vase that folds flat when not in use.

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It seems perfect for keeping in a drawer at the office. (I may keep this in the glove compartment of my car as an encouragement to buy someone flowers next time I’m at Trader Joes!)

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And the base allows this to stand completely flat.

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Xtenex Accufit Laces – Value $9.99

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These laces are designed so that you don’t have to worry about tying and untying them.

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(You just slip your foot in and out of the shoe, and the elastic in the lace holds everything in place.)

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And unlike some similar products, you can just tie these like regular laces:

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I like these a lot, but I think I’ll end up buying them in black and giving this pair to my husband, Eric. His favorite color is green, and I like a shoelace that is a little less bold!

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Beekman 1802 Jasmine and Heirloom Rose Hand Wash – Value $20

I love seeing Beekman 1802 beauty products in subscription boxes! (This hand wash is sulfate and paraben free!) It’s made with Goat Milk, so the soap is a little creamy and moisturizing, too.

The only downside for me is that I’m not crazy about the rose scent, but otherwise, I think the formula is great. (And I love that it has the type of packaging that makes me want to put it out on display!)

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Doxen & Hue Face Wash – Value $6

(Subscribers will either receive Pink Grapefruit or Watermint) The Watermint facewash is exfoliating with microbeads and has a refreshing scent, too.

UPDATE: This version of the face wash has Polyethylene, but the Grapefruit version does not have the micro plastic beads. If you received this version, you can contact [email protected] so they can address this with you.

The Verdict: This month’s box has a value of about $45. I think that’s great for a $13 box. My favorite item may be the shoe lace discovery, but we’ll use everything!

What do you think about the January Serendipity by LLB box?

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How do subscribers rate Serendipity by LLB?


Price
$9.99
per delivery
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Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Posted in Serendipity Reviews, Subscription Box Reviews, Subscription Boxes for Women| Tags: Serendipity | 123 comments

Comments (123)

  1. This box looks kinda neat..I’m trying to find it and can not..did they stop doing it?!?

    • Yes, this was the last box. It’s been cancelled.

  2. I’ve had occasion to email them
    And their customer service has been fabulous. They even sent me a gift certificate for my trouble – so I’m thrilled with how they treat me as a customer.

    This is a great value box and a wonderful way to try new products. I love the element of surprise and even if I don’t like a particular item, I will gladly gift or donate an item for someone else to enjoy.

    I certainly think it’s a worthy subscription and hope others enjoy their items too.

    • I agree, I love this little sub, it is so affordable for a lifestyle box. I love getting a surprise every other month!

  3. Just got this message from LLB about my box finally shipping. It looks like the did it to remove the product with the microbeads:

    I checked on your account and it appears your box ships today. We pulled our last shipment group in order to replace the face wash. You should receive an email in the next 24 hours with a tracking number. Your box ships USPS priority so you will most likely receive within a 2-3 day window. Please let me know if there’s anything else we can do for you. Have a wonderful weekend!

  4. I had not seen anyone else post that they didn’t receive their box this month. I didn’t receive mine, and inquired about it. I was told that they were replacing the face wash, and this was the cause of the delay. I am now receiving an email that the box is supposed to be shipping. I hope so. Supposed to arrive in the next few days.

  5. Did anyone else receive a box with the face wash completely spilled inside the box? The bottle came apart at the seams and the entire bottle was emptied inside the box and seeping through the cardboard! Everything was a total mess, even the packaging. The Beekman product was salvageable because I was able to rinse it off (the plastic bag it was in was also pierced and the mess was even inside of the plastic bag!) Anyway, reached out to LLB, sent pics as requested. Didn’t hear a follow up for a couple of days, so reached out to them again this morning. They said they would replace the face wash, but I responded that everything but the soap was ruined. So what did she do? SHE CANCELLED MY SUBSCRIPTION!! I’m not even kidding. I thought we were having a respectable back and forth to get this worked out and then I got a form email stating my subscription was canceled, and another stating my 6 remaining months were refunded. I emailed her again asking what just happened and did she just cancel my subscription. She responded they they obviously weren’t going to make me happy. I CAN’T BELIEVE THIS! I’m a reasonable person! I’m a nice person! I’ve NEVER been treated like this by a “customer service” person in my life! I’ve been black-balled by LLB! Once I stop being mad, this will be funny. But right now, I’m mad… All this because I asked for them to replace the MESS I received in the mail. Unbelievable…

    • Oh goodness! That’s awful! Your request was certainly reasonable. My box almost had a similar fate. The cap for the face wash is broken and doesn’t actually close. The tube was all twisted up to make it fit in the box, and I’m surprised that it didn’t end up punctured, or end up leaking out through the actual opening. I don’t care about the cap, I’ll use it anyway, but I’d be seriously annoyed if it had arrived with the product all over the rest of my box.

      While I’ve enjoyed their boxes, after the last few snafus I’ve encountered with them, and hearing about this, I think I’m done. I refuse to support companies that don’t offer good customer service. I’ve had several issues with the Julep Maven Boxes I’ve received in the past (missing items, damaged items, etc) and their outstanding customer support keeps me coming back. Stuff happens, every now and then something will get screwed up, but they own it and are eager to do what they can to make it right. LLB should try to do the same.

    • Well. A leopard never changes its spot. LLB had a horrible PR issue a bit back where they were cancelling subsciptions of people who had written disparaging reviews of the boxes. LLB was ultimately banned from MSA until recently when they claimed they had seen the error of their wicked ways. Sorry this happened to you but not at all surprised.

      If you are bored some day go read the old LLB review’s comments. Their behaviour was just appaling.

      • I’m one of the prior black balled subscribers. I never asked for anything to do with my subscription; they didn’t like me commenting about it here. They were no kidding straight up cyber stalkers in the most creepy way possible. They referred to many of us as essentially too stupid and uneducated to comprehend their so called highbrow missives. Considering I’m a federal judge I found that extremely amusing to say the least. They never bothered to tell any of us we were being dropped. It was completely passive aggressive behavior and without a doubt the most unprofessional, juvenile, tantrum throwing I’ve ever witnessed (and I have 4 kids). From all I’ve been reading the last couple of months, here and elsewhere, nothing whatsoever changed. Take it from someone who spends every day observing human behavior: their behavior won’t ever change because it’s personality based.

    • Yes, Amy. Unbelievable is exactly what I think that is.

      I’d love to hear the other side of the story.

  6. I would love to trade the rose scented soap from Beekman for the Linden scent the shipped in their subscription box.

  7. I like that you added a comment to the post about the plastic, but it wasn’t enough information for someone who doesn’t already know they’re a problem.

    This is what LLB says to me:

    If you received the Watermint face wash, we’ve notified our vendor, Doxen & Hue, and they have agreed to replace your product with the Pink Grapefruit Face Wash which does not have the micro beads. Please note, these micro beads are still in many popular brands and are to be phased out by 2018. That said, we were not aware of this particular environmental issue so Doxen & Hue has contacted the appropriate organization to dispose properly of the product we receive back from our customers. In the next few days we will send your replacement along with a shipping label to send back the current product. We thank you for your patience with this process and apologize for any inconvenience.

    STATEMENT FROM DOXEN & HUE

    Dear Little Lace Box Subscribers,

    We would like to issue an immediate return and replacement of the Watermint Face Wash which does contain mircrobeads. We will work with Little Lace Box to switch the Watermint Face Wash with the Grapefruit Face Wash. The Grapefruit Face Wash does not contain microbeads. Our last batch of Watermint Face Wash was manufactured in 2015 and we pledge to be responsibly mircobead free in 2017.

    Little Lace Box has been diligent in the pursuit of the best quality products for their customers. Doxen and Hue works with small batch manufacturers and formulators and it’s always been the people who use our products who have made us better. We thank you for reaching out to us with the opportunity to make the switch.

    Below is the Microbead-Free Waters Act
    Microbead-Free Waters Act of 2015
    (Sec. 2) This bill amends the Federal Food, Drug, and Cosmetic Act to ban rinse-off cosmetics that contain intentionally-added plastic microbeads beginning on January 1, 2018, and to ban manufacturing of these cosmetics beginning on July 1, 2017.

    • Has anyone received the replacement/shipping label that was supposed to have been sent in the “next few days?” It has been at least 3 weeks for me and I haven’t been sent anything…

  8. This was my favorite of all of my Serendipity boxes so far! I got purple shoe laces, which are my favorite color and look awesome in my dark grey and pink Ryka’s.

    I personally do not hold Serendipity solely responsible for the microbead issue. They are not a skin care company, and I don’t think it’s fair to expect them to know every single issue related to every single product. They should be able to trust their vendors not to provide them with a product that is unusable. I think the manufacturer of the product should be ashamed of themselves for dumping this product on Serendipity, because they do need to know EVERY SINGLE issue related to their product….and I firmly believe they were hoping to just get rid of this product since they won’t be able to sell it for much longer at all. I seriously hope that Doxen and Hue steps up and doesn’t leave Serendipity with the burden of the cost of replacing all of the faulty products.

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