BeautyFIX December 2016 Full Spoilers + Subscriptions Open!

Ooh my gosh same here! I am so frustrated with Beautyfix. I ordered 2 mystery boxes with expired items and they told me I would get 2 December boxes as a replacement. Assured me of this. Nothing happened until today when I received a response that I would not be getting December boxes and now the boxes are sold out?!? Why wasn’t I put in the system a month ago when they were supposed to send me the December boxes. They were still available then. I purposely did not by this because I had 2 coming. They did refund my money finally but hate that they mislead me and backed out after they were supposed to mix their mistake, they just made worse ones.

I just really don’t know what I want to do about this whole mystery box mess. I’m not really upset with what I got, I wasn’t going to use the hair regrow th stuff anyway, and when they first sent the emails out saying they would be sending replacement boxes I thought “wow, that is really proactive and generous”. It was $15 bucks, and I feel like I will get more than $15 of use from it. But I am really bothered by the fact that they reneged on customer service promises (not me, but a lot of others), that they have bold face lied about age of the replacement products, and that they are deleting any post on their Facebook page regarding the entire incident; those all really concern me. I love their monthly boxes, but I just don’t know now…..

Mine had the same problems. Replacing an expired product with four expired products. I called and they gave me a refund. I got the mystery box to try the box and see if I wanted to subscribe. Not after this. It seems like a good monthly box, but I’m just done at this point.

I went back and checked most of the products i have gotten since September in the monthly beautyfix boxes and they all checked out fine. The mystery box was a really bad idea since they were obviously trying to get rid of old stock. Then they couldn’t keep up with replacing all the outdated boxes. They ran out of November boxes so started using best of boxes which all must have outdated products too. At this point they need to refund everyone or send out future boxes. There really is no problem with the monthly sub boxes at all. They just royally screwed up with the mystery box.

Horrible! Smh!

Mine came today and is probably the same as yours. Where did you look up lot dates? I didn’t know you could do that.

I got Kiss Me, a deep burgundy shimmer, with a slight gold iridescence. Perfect for the holidays!

I got the same color. I like it.

Ditto,I just got my box last night too .Lip products are my favorite makeup product and that lip shade has got to be the ugliest shade I have ever seen in my life .It stains very quickly and if you liked the shade that would be a good thing.Also I did mess up just a bit and was stuck with it.Really sometimes I wonder where these boxes cone up with the color’s ,they gotta be the shades nobody will purchase so they put them in our boxes ! I liked everything else in my box but yeah a few were really small this time .But their really good brands that I normally wouldn’t get for myself,so I’m going to look at this as half full glass lo,

I got my box yesterday as well, I’m pretty happy about the samples and the red lipgloss/liquid lipstick/whatever it is is one of the few reds that work for me. I have really fair skin and very dark hair and it’s just the right amount of color. It’s especially pretty if you put it on lightly and blend it it.

They actually have done this exact thing before but it was when they went by Blush Mystery Box. Most of the time DermStore is pretty legit but they DO have a history(just google DermStore complaints) with sending out expired or soon to expire beauty products. Fortunately, CS usually will clean up the mess. But with beauty/health companies, they really should be proactive instead of reactive.

I received a spoiled product my first box,they were very nice in crediting my account an amount for the bad products .They also told me dont use it and toss it.I handled this all thru a email ,it took minutes.Ive been with them 12 months this month i think and never another problem

Brianna, you clearly got a great customer service rep! Well done! Your experience just drives home the point that Beauty Fix has handled this in a very inconsistent manner. Some people got November boxes, some people were offered a single replacement product of their choosing, some people were offered refunds, some people received the Best of Beauty Fix (aka July 2015 box), many were offered (but weren’t sent) the December box, etc… I think that’s part of the problem – there is no consistent solution and it seems to be the luck of the draw as to what happens.

The company just needs to come up with a solution and offer it to everyone all at the same time. At a minimum, it would alleviate a lot of headaches for their CS reps.

I posted previously that I was promised December boxes as replacements. Upon logging into my account and seeing a Best of BeautyFix II, I replied to my chat transcript to clarify and was told I wouldn’t be receiving the December box. I bought a hairdryer during Black Friday and was “offered” a best of box (version I) for $19.99 and fell for it. Received that today and am happy with the contents- definitely more than what I paid. Not sure I want four of the version II, but hopefully there will be a few items that make it worth it as my intention was to use them as gifts. For anyone else promised a December box for the replacement, don’t count on it. I’m not sure why they told so many of us that we would be receiving it- seems like the left hand and the right hand weren’t communicating…

Just after I wrote that, I checked my emails, and they actually sent me an order form for 2 beautyfix ii boxes! I guess because I bought 2 mystery boxes, they are sending out as many replacement boxes as you bought! So, check your email, perhaps everyone got their order confirmations also! It doesn’t say it was shipped yet though, but at least I know whats going on now..lol. I was getting nervous.

I did my order the same exact thing as you.. quick checkout through paypal. I can’t find a tracking code either. I even went in and made a full account through Dermstore with my address and everything. After I did that, I was able to find my order history with the mystery beautyfix box, but it doesn’t show anything about the replacement box! I’m so confused, I even sent them an email, asking about it, but they never got back to me yet.

I had assumed that a mystery box would be a mix of products from different boxes, not a chance for the company to unload two months that were unpopular (and from a year or more ago!). They could have listed those two past boxes for sale at a discount (like some companies do) but didn’t, which makes me think that they knew no one would voluntarily pay $15 for them so they unloaded them as a surprise.

I’ve been thinking about subscribing for a while now but won’t after this.

I EXPECT to not be paying for what, essentially, should have been trashed a year ago. Also, many of the items sent out unfortunately did not have an exp. date on them, but considering they were from boxes 1&1/2 years old- chances are they could be expired(or at the very least, quite old).

I think people were expecting unexpired products, which is reasonable, also a value of over 100 dollars as was stated in the offer. Some people got an October 2015 box with expired product, and some people got July 2015 which wasn’t a 100 dollar value, so either way the promise wasn’t fulfilled. I don’t care that I got a discount, that doesn’t make the terrible box acceptable. If I buy something on sale and it has a big hole in it, the fact that I got it on sale doesn’t make the hole okay…

They are sending one replacement box for each box ordered. What is in that replacement box is anyone’s guess at this point.

I assume that everything was expired as the boxes were from July and October of 2015. The hair serum was the only product with an actual noticeable expiration date stamped on it. Although some may still be “useable” I personally feel that most cosmetics tend to deteriorate after 1-1/2 years + old.

I’ll get the spelling of this wrong, but it was Follimedical…or something close to that. It is a product that aids in hair loss. The expiration date on mine was 12/15.

It was a hair growth serum (similar to Rogaine) that expired in December 2015.

Yep, I did too!! So excited!

My box shipped

Well, you are lucky. In October the most expensive item in my box (LashFood RV $40) came completely empty and the solution they offered was to refund me 1/8 of the box cost, which is ~$3.5 :/ I had shattered eye shadow issue before but they never offered sending a new box, just said they can either partial refund or send another item from the box. I wish I had as good experience as you.

Their CS is usually tremendous. All the negative comments relate to the mystery box they just offered (which turned out to be a bunch of old products from boxes offered in July and October of 2015). Then they generously offered the December box to make up for delivering expired products in their mystery boxes, but then they reneged on that offer (without telling anyone or reoffering the refund they had originally offered people) and instead chose to send out even older products. Essentially they just dumped old merchandise in MSA customers then made it worse by misleading people about the “remedy”. It’s really out of character for their customer service. I’m actually very surprised they are doing this. It’s damaging their reputation, which up until this episode was pretty flawless.

They have always been great whenever I had a problem.

Hey. I just spoke to customer service. I was really excited for the December box as my replacement, and it even made me second guess my decision not to sub. But customer service said that the BeautyFIX II that I am actually getting was made especially for customers who got the expired product. I was promised a December box as well and am not particularly happy that they reneged on that offer. But she did not offer to switch them, so I guess that’s that. I probably won’t subscribe to them now. But at least they are replacing it.

I haven’t received any email and I bought 2 of the boxes and both were the October 2015 box with expired product 😔

Just a warning – a lot of people received that same message from Beauty Fix only to get a “Best of Beauty Fix” box instead. One person actually received the July 2015 box (it’s unclear if that is, in fact, the Best of Beauty Fix box). It’s hard to say what exactly is going on over at Beauty Fix but one thing is pretty certain…their mystery box was a mega-bust.

The unboxing video is out… and it is so cute! I love it! I found it on the dermstore website under videos. 😍 Looks like a great box for December.

I still feel bad that the mystery box was such a bust.

I like the idea of being able to pick a guaranteed item (kind of like Birchbox) but what I would not want to have happen is an across-the-board box variation (like Glossy Box and Sephora Play!). I like that Beautyfix feels fair, that all customers get the same items.

Agree they are the best. I am paring down, but will always keep this one.

This box is just the second variant of the mystery box, which I confirmed with their CS rep, who was very unwilling to own up to what is in the box until I listed it out and forced them to. It is the July 2015 (more than a year old) box with a couple extra things thrown in. They refunded me even though they already shipped it because it was the box that I had complained about in the first place. I would recommend trying to get a refund as well since they are not refunding with the December Box as promised. Just more old stock.

That read negative, I think. We will see how great the Best of Beauty is. 🙂 Dermstore is the best.

I’m confused. Are they sending replacements to everyone, or just those that called in to complain? I must have missed the discussion.

If you want this December box, then I suggest you subscribe. I was promised the December box on 11/29 only to be shipped the Best of Beautyfix II on 11/30, which is the July 2015 box with a couple more items thrown in (confirmed with customer service rep).

I reached out to customer service today and they said “we our sending out new BeautyFix boxes with current products to customers affected by the mistake free of charge. Email notifications are being currently being sent out to all customers affected.” Hope that hopes!

I was told mine would be the December box, but my email confirmation says Best of Beautyfix II. I don’t know where to find that info. Is that a box that came out before or is about to come out?

My replacement box showed up today. As promised, it was the November box. I find with that. But boy, do I wish I had two December boxes…

I was told my replacement mystery box was the November box.

I did contact them and the free mystery box replacement will be the December box!