I have held off on posting this to give the company time to make it right, but it has become clear that won’t happen . So here is my experience with this company… I bought an annual subscription starting with 1.2. Box 1.2 and 1.3 came and were wonderful, I always received a box with a value in the high side. I moved after 1.2, and 1.3 was sent correctly to my new address. For some reason, though, OuiPlease sent 1.4 to my old address. First, OuiPlease blamed their error on me, and then on FedEx. After spending literally hours on the phone with FedEx, OuiPlease finally admitted their error. The problem was that by this time, more than a month had passed, in the summer, and since 1.4 was a beauty-heavy box, I wasn’t comfortable using any of the products. OuiPlease agreed to take the box back, and extend my subscription. I received box 1.5 with no issue, and then out of nowhere, FedEx delivered 1.4 in December. I again contacted OuiPlease, reminded them of the issue, and they asked FedEx to pick it up. Mind you, that took 2 tries because first they sent FedEx back to my old address. Today, when everyone else was receiving 1.6, guess what I got? Box 1.4 again. At this point, I don’t trust this company one iota. I am frankly livid, and will be initiating a dispute with my credit card company. Oh and on top of this, they tried to renew my annual subscription with 2 boxes left. Luckily… My credit card had expired. So there you go.
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