UrthBox Reviews

I got a 3 month subscription to this last year based on a Groupon deal. The snacks were good but it was mostly chips so I ended up canceling after my deal was up.

This was one of the worst subscription boxes I've had. There was no contact after the initial confirmation of purchase email. It says new subscribers get their box the following month on the 15th, I did not receive my box until two months later. There was no shipment confirmation sent and finally found out my box was shipped after having to email support. The box arrived and it was nothing special but did include 12 snacks as promised. The following month I never received any confirmation about a continuing subscription and was automatically billed, along with no notification of shipment. I personally did not find value in the amount of snacks for the price.

The $5.99 special ended up costing me $119!!! I ordered the gluten-free box for my son to try, because he can no longer tolerate gluten. First of all, it took about 6 weeks to receive his first box. Second HUGE PROBLEM was I emailed Urthbox a day or two after he received his first box and asked to cancel, because he really didn't like the box. No problem... so I thought. After checking my credit card statement, I realized Urthbox charged my account an additional $119! So, I found and re-read the company's response to my cancellation request. Turns out they charged me the $119 and canceled my subscription 6 months later! So, I was charged for boxes my son does not even enjoy. That's like throwing away $119!!! I don't have that kind of money and even if I did, I would not want to spend it on something I do not like. I am currently still waiting on a reply from Urthbox (this is now July). I subscribe to several different boxes and love them, but this is a truly disappointing experience. SO BUYER BEWARE!!! It's not so easy to cancel.

Wow... So many bad BBB reviews. Am I surprised? Not at all. We were excited to try UrthBox when our friend gave us an $83.97 giftcard to apply towards a 3 month box. We put our code in and were not charged for the first month's box (great!) but were charged for the boxes that were sent on months 2 and 3. They said we were only able to apply our $83.97 gift code towards the first box (the box was less than $30)!!!! They said we had to get a new code for every additional month's box!! What kind of business does not let you apply the SAME gift code worth over $80 until the balance is zero? UrthBox is such a dishonest company. They are not clear in the fact that you need to ask them for a new code EVERY time your balance is adjusted. Even after this, they refused to give us our money back even though we have a code that would've covered boxes 2 and 3. If they were an honest company, they would have refunded our money and applied the code to pay for the boxes 2 and 3. Dishonest!!!!

I would give this negative stars if I could. Hardly ever anything edible, I’ve gotten the same bars several times, I ordered the Keto box and at least half the stuff isn’t Keto friendly. They resubscribe you in an automatic and really low key, kind of shady way so you don’t have a chance to cancel. I bought what they advertised as a ‘3 month subscription’ which said it was for 3 months... Well when the three months was up they ‘resubscribed’ me automatically for another 3 month subscription and they won’t cancel, saying it was a part of the terms. Fine print I guess. Do not buy.

Very deceptive company. Box was more than original advertised. Unclear when box was arriving and the food was poor at best.

I received a three-month subscription as a gift. Boxes were late, they all sucked and had multiple repeats within the month, and throughout the three months. But the worst part came after my gift ended. I got a surprise charge of $167 for a subscription I NEVER SIGNED UP FOR. Disputing it with the company has been a nightmare because there's no customer service phone number to call, so now I have to go through my bank. AVOID THIS COMPANY.

Truly a terrible subscription box. The customer service is awful and the boxes are expensive for what you get. My vegan snack box included weird "vegan snacks" like 5 Hour Energy shots and caffeinated mints. There are also many repeat snacks. They automatically bill you and sign you up for additional subscriptions without notice, then will not refund you anything if you don't want the subscription. I'd avoid this company at all costs.

This is a terribly dishonest company. I had signed up for a trial box on 9/15/17 which never arrived. After contacting customer service, I finally had a box arrive on 10/27. I was then charged $200 four days later which is completely unfair considering I did not have sufficient time from my initial order date until now to make a decision on my order. If I hadn't reached out to the company directly, I doubt I ever would have received the trial box at all, and then would have been charged $200 after not receiving anything. Keep your money where it is safe!

The $5.99 special ended up costing me $119!!! I ordered the gluten-free box for my son to try, because he can no longer tolerate gluten. First of all, it took about 6 weeks to receive his first box. Second HUGE PROBLEM was I emailed Urthbox a day or two after he received his first box and asked to cancel, because he really didn't like the box. No problem... so I thought. After checking my credit card statement, I realized Urthbox charged my account an additional $119! So, I found and re-read the company's response to my cancellation request. Turns out they charged me the $119 and canceled my subscription 6 months later! So, I was charged for boxes my son does not even enjoy. That's like throwing away $119!!! I don't have that kind of money and even if I did, I would not want to spend it on something I do not like. I am currently still waiting on a reply from Urthbox (this is now July). I subscribe to several different boxes and love them, but this is a truly disappointing experience. SO BUYER BEWARE!!! It's not so easy to cancel.