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Hungryroot Reviews

Is Hungryroot Right For You?

Updated June 28, 2022 | Verified Since 2022

HungryrootVerified by MSA
2 overall rating
Starting at $59.00
Active Deal
30% Off First Order of $99+, Plus Free Gift in Every Delivery
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Hungryroot Overview

About the Brand

Hungryroot is an online grocery service that delivers modern, healthy food with recipe and meal planning support. Hungryroot's mission is to help people feel their best by making it easier to shop for, cook, and love healthy food.

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Subscriber Ratings

2 overall rating
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Subscriber Reviews

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Ben
Ben
1st Time Poster!
"Reliable service, great food"
Mar 23, 2022
I have been ordering groceries and recipes from Hungryroot for several years. The food is delicious and always aligned with your goals (whether that is eating healthier, saving time, or sticking to a particular diet). While there were some shipping delays over Covid, the company always does right by you and will refund or credit when you have an issue. I highly recommend them for anyone looking for an easy way to eat healthy.
Anita
Anita
1st Time Poster!
"Issues but LOVE Hungryroot!!"
Jan 26, 2022
I've had a lot of the same issues as other reviewers when it comes to changing items because they don't have what you ordered and damaged items but I love their food so much that can't cancel. They give you a credit for damaged items, no questions asked. They also give credit if your delivery arrives late. Hungryroot has taken the stress off of what to make for dinner every night and it's helps me eat healthier. The cookie dough is awesome and somewhat healthy.
Zack Mulcahy
Zack Mulcahy
1st Time Poster!
"Poor quality/inventory control and customer service"
Apr 22, 2021
Hungryroot is great when it works, but quality and inventory control are significantly off, and the typical delivery will have a missing/wrong/expired/damaged item. Their customer service is lacking, and I and friends have emailed them with no response. If an item is wrong, there is an option on the site to get an automatic credit on your next delivery -- it's just a bit disheartening to need to use this on nearly every delivery. Once you get in the habit of logging in to edit your meals each week before the cutoff time, and navigate the particular oddities of the site, it's much simpler than grocery shopping. For a person like me who wanted to ease in to cooking regularly for myself, it's a healthy, customizable, and mostly easy solution -- but with serious quality/inventory control issues and a pretty hefty price, I don't know that I'd recommend it.
Mary O. Paddock
Mary O. Paddock
1st Time Poster!
"Lack of transparency"
Apr 20, 2021
I've been using HungryRoot for a month. Love the food. But their site is difficult to negotiate. They occasionally send things I didn't order and leave out ingredients I need. "But we were out of such and such and substituted-" is not acceptable without communication. I recently stopped ordering tofu based meals because of household preferences. I put tofu on the "never eat" list and deleted the meal that contained that ingredient. I then added a different meal. I received both the meal that I deleted and the meal I added. Also, extras I didn't order at all--bringing my total which should have been 135.00 to 220.00. Their competitors all show the total as you make choices. It's at the top and it's visible at all times. HungryRoot provides a link at the bottom that says, "Order and pay" an amount that is not a reflection of the total and without seeing the rest of the charges, you really don't know. The 85.00 overage could have been corrected had I known.
AN
AN
1st Time Poster!
"Not reliable-delivery and inventory issues"
May 13, 2022
Started off great for the first 3 weeks but after that I experienced 6 weeks in a row where my order didn’t arrive at all or arrived late (3-4 days each time) and at room temperature. Too many substitutions on top of that. When I did reach out to customer service they responded quickly but acted like they were doing me a favor by refunding me for a missing or spoiled box.
Bonnie
Bonnie
1st Time Poster!
"Too many key items missing, last minute subsititions every week. "
Feb 8, 2022
When I first started Hungryroot during the height of the pandemic, it was great and consistent and arrived on time. For the past 6 months things seem to have gone down hill. I have had missing items or last minute (after the fact) substituted items in every weekly delivery. I select recipes for the week, and when key ingredients (like produce) are missing, I have had 4 recipes reduced to 2 because you can't make them. You get money back on items, but it doesn't help when it happens week after week. They also often substitute at the last minute and this also can make a recipe unmake able, or reduce your recipes on the site. You don't get money back for subs and they say... look at other recipes you can make, which you can't. I have sent so many emails (the only way to communicate) every week, with the same response, sorry, we communicate these issues to everyone, but nothing has changed. I am actually glad to see others are having the same problem, and now will cancel.
Shirley Allen
Shirley Allen
1st Time Poster!
"Can not eat your food "
Jan 28, 2022
I could not eat your food too high in carbs due to my limited dietary needs Please unsubscribe me NO MORE BOXES
Jane
Jane
1st Time Poster!
"Cannot recommend. Terrible customer service, order issues. "
Sep 10, 2021
I am so sad this isn't working out. I'm on my fourth box. My first two arrived on time and in good order. I only had one problem on my first order (a spoiled salad kit), and one problem on my second order (one of the sweet potatoes was half rotted). Everything else was fine, and it really did help me cook and provide better meals for my family. The third box arrived very late, and after looking at the (crappy, bare bones tracking) it looked like the box had been on the truck for six whole days. When it finally arrived, the ice packs were almost completely warm and much of the food packaging was swelled up like it was starting to spoil. I had to throw out everything except for the non-perishable snack items. Getting a hold of customer service was a nightmare. I gave them another chance with our fourth box and it was again, delayed. On the truck for five days. The trucks aren't refrigerated so I have to throw out most of the kit. Wish they'd get their crap together.
N m
N m
1st Time Poster!
"I wanted to love this... but it's terrible"
Sep 1, 2021
I really wanted to love this. They have many problems, however. 100% of our orders had an issue. Two were late on delivery, lasership is a terrible delivery service and will be the ultimate ruin for this company. The other order was substituted for something that I am allergic to and made a meal essentially useless. Otherwise, if you ignore the glaring major issues, the food itself was alright. They definitely shine in the vegetarian arena, but their poultry was lacking and kind of disappointing.
Dan
Dan
1st Time Poster!
"Unsafe food."
Jun 15, 2022
I started my subscription in March 2022 in Iowa. At that time it is cold outside so I had no complaints. Once it was May it started to warm up and I noticed the food not directly touching the ice packs wasn’t cold. I contacted hungryroot and they said they would make it right. So they credited items to my account told me to throw away the food. This happened 3 weeks in a row. Food not touching the ice packs was over 50 degrees so I canceled for unsafe food. I simply cannot give more than 1 star for that.

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HungryrootVerified by MSA
2 overall rating
Starting at $59.00
Active Deal
30% Off First Order of $99+, Plus Free Gift in Every Delivery
Subscribe Now
Already Subscribed? Write A Review