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My Subscription Addiction

FaceTory Reviews

Is FaceTory Right For You?

Updated November 8, 2022 | Verified Since 2022

FaceTory Overview

About the Brand

FaceTory is a Korean Beauty skincare subscription and online store whose mission is to help solve your skincare concerns. Researched and envisioned in California, all products are made in South Korea with the goal of helping your skin’s individual journey. FaceTory products are cruelty-free and contain no sulfates, parabens, fragrance, synthetic colors, and EDTA. FaceTory was voted one of the Best Skincare Subscriptions of 2021.

Key Info

  • Price:$19.90 Monthly
  • Founded In:2016
  • Ships To:Worldwide

What It’s Like to Subscribe to FaceTory

 

Read reviews further down the page, too, for more personal experiences.

How FaceTory Works

FaceTory offers subscriptions in a variety of ways: either through a traditional “subscription package” or by a “subscribe and save” option.

Subscription Packages:

Lux Plus Subscription: 5-6 Skincare Products + 5-6 Sheet Masks $49.95 (every 3 months)

Billed Seasonally | Free US shipping | Auto-renews, cancel at any time | Subscribe early - limited quantities available each month

7 Lux Subscription: 7 Luxurious Sheet Masks + 1-2 Bonus Items $19.90 (every month)

Billed Monthly | Free US shipping | Auto-renews, cancel at any time | Subscribe early - limited quantities available each month

For monthly subscriptions you will be charged immediately the first time and then once every 30 days from the first day you made your purchase.

The "Subscribe and Save" option is for individual products in their online shop. When this option is selected at checkout, you will be charged and receive the product based on the schedule you selected. (i.e monthly).

When you are ready to order/Creating Your Account

  • When you are ready to place your order, simply select “Subscriptions” and choose from the Lux Plus or 7 Lux.
  • Next enter your shipping information, and select payment. *Important* Once you’ve completed your transaction there will be an option to create an account or to continue as a guest. If you chose "continue as a guest", there would be no email or account registered in their system (making it difficult to process returns, obtain rewards etc.) If you choose "create an account", then you will receive an email invitation to activate your account.
  • Once your order is processed( FaceTory orders are processed immediately and shipped daily Monday - Friday.) Your order should be shipped within roughly 24-48 hours after your processed charge.
  • Enjoy your FaceTory Subscription!

FaceTory Pros and Cons

Pros

  • Large variety of K-Beauty sheet masks and beauty products to address every individual's skin care needs.
  • Reputable K-Beauty products that have been expertly tested and have received over 2,000+ 5 star reviews
  • Very affordable subscription options; through traditional boxes or subscribe and save plans with free shipping everytime.

Cons

  • Customization for subscription boxes is not currently available
  • Sheet Masks are a main focal point for the brand so if they are not your favorite it might not be an ideal fit
  • Returns, exchanges or cancellations are hard to come by if a tracking number has already been issued, but customer support will work with you if you contact them: [email protected].
 

What Else You Should Know About FaceTory

 

FaceTory has a devoted following from not only K-Beauty experts but from over 2,000+ five star customers reviews on their subscriptions alone. The FaceTory website is akin to a pastel infused video game, it’s fun, easy to navigate and designed to search for individual products based on skincare concerns and skin type. FaceTory feels very customer centric, creating options for returning subscribers to streamline their experience to reactivate their subscription. They will even work with you to adjust the timing of your shipment along with the auto-renew billing date. They seem dedicated and focused on making sure the customer is happy not only with their products but their experience overall.

 

Is FaceTory Worth It?

 

Whether you are a K-Beauty fanatic or new to beauty subscriptions, FaceTory is a fun alternative to navigating skincare concerns and challenges. The subscription options are very affordable and the entire site is easy to navigate whether you need to pause, skip or cancel an order. FaceTory makes it’s customer service team available not only through a direct support email, but an automated chat bot on the site and a “service request” option also on their website.

How FaceTory Compares to Other Top Beauty Subscriptions

 

FaceTory VS Bombibox : Both of these beauty subscription boxes specialize in Korean Beauty, and offer month-to-month or quarterly memberships. FaceTory’s subscriptions focus heavily on their popular sheet masks with additional occasional beauty products mixed in. Bombibox differs in that they incorporate skincare, makeup, and tools in their subscriptions. Bombibox is significantly more expensive for a month-to-month membership at $39 while FaceTory’s monthly membership is almost $20 dollars less at $19.

 

FaceTory VS BeautyFIX : Both subscriptions cater to a niche, specialized markets (FaceTory specializing in K-Beauty and BeautyFIX concentrating on high-end medical-grade products. Both subscriptions come with at least 6 deluxe samples while Beautyfix subscription is more than FaceTory's, coming in at $24.95 per month or $34.95 for a one-time purchase.

 

FaceTory VS Beauty Heros: Both subscriptions are known for having high standards in terms of clean beauty standards and curating the highest quality products. Beauty Hero includes mainly full-sized products in their subscription and the occasional deluxe sample. The products in Beauty Hero’s monthly subscription is only 3 vs. FaceTory’s 6+ beauty items depending on the subscription. Beauty Hero is also $58.99 on a month-to-month basis vs. FaceTory’s $19.09 monthly subscription.

FaceTory Reviews

FaceTory News

FaceTory Spoilers

FaceTory FAQ

How long will my order take to arrive?
FaceTory orders are processed immediately and shipped daily Monday - Friday. Your order should be shipped within roughly 24-48 hours after your processed charge. Once your order has been processed, you should get a confirmation email with your tracking information. Tracking for international orders may take about 3-4 days to show movement.
How do I cancel my subscription?
Subscriptions can be canceled by logging in to your FaceTory account, choose ‘Manage Subscriptions’ - then select ‘Cancel’. You can also contact FaceTory’s Support Team to help ensure your subscription is canceled at [email protected]
Can I return subscription boxes?
Returns, refunds or exchanges are not possible for subscription orders once they have been given a tracking number. Full refunds are available, however, if you are able to contact their support (at [email protected]) before you receive your tracking number.
Are there shipping fees?
FaceTory offers free U.S. shipping for orders of $35+ (non-subscription) and free U.S. on any subscription boxes (4-Ever Fresh, 7 Lux, Lux PLUS). International shipping prices vary by country and start at $6/lb. Shipping is calculated at checkout.
Can I make changes or cancel my order?
Once your order is placed, it immediately goes into processing, packing, and shipping. Once you have been given a tracking number, Factory says they are not able to cancel or make changes. To cancel a processed order that has not been assigned a tracking number, email FaceTory at [email protected] immediately with the subject line as "Current Order Cancellation" and include your order number. Unfortunately, order cancellations and refunds on any processed orders are not guaranteed.
When will I be billed?
Subscribers are billed immediately for their first purchase. For Lux PLUS, recurring orders are billed every 90 days from the purchase date. For 7 Lux & 4-Ever Fresh, recurring orders are billed every 30 days after purchase date. If you subscribed towards the end of a month and would prefer to receive your box earlier as well as change your billing date, please email FaceTory at [email protected], and they should be able to help you make a shift.
How do I see my points and how can I use them?
Log in to your FaceTory account and click the “Earn Rewards” button. A small window will open to show how many points you have. You can use your points to redeem rewards and discounts! To view what discounts you qualify for, log in to your account and click “Earn Rewards” then click “Ways to Redeem”.

User Reviews

Subscriber Ratings

4.7 overall rating
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Subscriber Reviews

Write A Review
Angelika
Angelika
1st Time Poster!
"Masks are very high quality!"
Mar 26, 2021
My skin looks so nice now! Masks are very high quality! I used Carelika masks (made in France) and they were my favorites (https://e-meistars.lv/index.php?lang=lv&dir=produkti%2Fada%2Fsejas-adas-kopsanas-maskas%2Fsoftcell-maskas&brand=CARELIKA). Now I liked these too. ;) Can't wait to see what i will get next time. Thanks!
Omaha
Omaha
1st Time Poster!
Dec 15, 2020
Easily the best subscription of the eight or so that I have. The masks are exceptionally high quality, the shipping is prompt, the value is truly the best in the business, and the customer support is great. I love this subscription because it feels exceptionally luxe and it makes the perfect gift for people who are difficult to buy for. I always take masks with me to casual family gatherings and everyone loves them - from my 74 year old dad with exceptionally sensitive skin who has never used a skincare product but loves these to my eczema concerned family member who appreciates the soothing effects of these masks. Huge bonus I didn’t know about until I subscribed: they also send a FULL SIZE skincare product with your masks EVERY MONTH. The gems I have found. I’m obsessed with everything they’ve sent me. This is the perfect subscription - it always fits and it’s always in season.
T.Marie
T.Marie
11 reviews
Jul 27, 2018
I've enjoyed adding these wonderful masks to my skincare routine. I like the variations since my skin changes throughout the month, and I love the value! The multi-step masks are like a mini spa for my face. I sometimes do a deep cleansing mask like charcoal before doing one of these masks and my skin looks 10 years younger. You can't see any pores and my skin is glowing!! Wish I found this sub earlier!
DM
DM
1st Time Poster!
"AVOID AT ALL COST"
Jun 1, 2021
AVOID AT ALL COST. These skin products are not worth the absolute headache I had to go through. Their website has no specific 3 month policy so I tried to order 1 month for 3 months. Instead they charged me 3x monthly services. Trying to correct this, their technical support was rude and unhelpful.
Anonymous
Anonymous
3 reviews
Jul 22, 2019
I love this subscription. The variety of masks is wonderful. My skin looks like I have just come back from a spa trip!! FaceTory has masks for every skin type. Customer service is wonderful. They are very helpful and respectful which is greatly appreciated. FaceTory doesn't waste any time in the shipping process either, very prompt. I am very thankful to Zabrena on You Tube for turning me on to them, and her promo code was a nice bonus.
Katharyn Houk
Katharyn Houk
2 reviews
Aug 13, 2018
I am anxiously awaiting my second month of this fun sub!! I love the variety I got with my first month....and they even through in an extra mask! Its fun and makes me feel "fancy" with my skin care routine!! Love this!
Shelli
Shelli
32 reviews
Mar 11, 2017
Awesome new sheet mask sub. They are prompt every month in sending you the masks and the sheet masks themselves are amazing!! I'm never let down. I like the cards they include to detail each mask and it's benefits for your skin. This is my new favorite k-beauty sub. It's cheap, yet feels fancy to me!!

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