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Nordstrom Trunk Club Is Closing Down

Kai Green
ByKai GreenMay 25, 2022 | 12 comments

Nordstrom is closing down their Trunk Club personal styling service, as well as all six of their Trunk Club stores, according to Yahoo! Finance and an email sent out yesterday (5/24).

“Styling is a key differentiator for Nordstrom,” CEO Erik Nordstrom said during a company conference. “Our plans include relocating clubhouse styling to nearby Nordstrom stores to reach more customers while continuing to offer our core Trunk-based services.”

Nordstrom is now encouraging customers to explore stylist curations, chat online with stylists or schedule an in-person stylist appointment (online or in a Nordstrom store.)

"While we’ve made the decision to close Trunk Club and will no longer serve customers through Trunks, we're still ready to take care of all of your styling needs at your convenience," the email reads. "We offer everything from outfit inspiration to online chat with a stylist, to one-on-one styling appointments both in stores and online. We can even bring our expert stylists to you through our Nordstrom to You in-home styling service.We look forward to serving you!"

Nordstrom will handle Trunk Club issues through the end of the month, and encourages subscribers with questions to read their FAQs, which can be seen here. Here are some takeaways:

Existing Customers:

If you have a Trunk scheduled for delivery by June 7, you can still expect a Preview as usual! Note: due to the high volume of Trunk requests at this time, you may receive your final Trunk up to 5 days beyond the end of your estimated delivery window.

Have a Trunk scheduled to deliver after June 7?

  • Reschedule your Trunk to arrive on or before June 7 if you’d like to receive one last Trunk before operations end.
  • Cancel your Trunk request on the Trunk Club website or app if you do not wish to receive a final Trunk.
  • Take no action and we will handle the cancellation for you!

You will not have access to your purchase history, wardrobes and outfits after July 23, 2022.

If You Need to Return Clothing Items:

If you need to return a Nordstrom Trunk Club purchase, please do so by August 15, 2022.

Items in their original condition may be shipped back or returned to a Nordstrom location by August 15, 2022. For assistance with a new return shipping label, message us.

Due to the closure of Nordstrom Trunk Club, unreturned purchases are considered final sale after August 15, 2022.

What are your thoughts about Nordstrom closing their Trunk Club? 

Kai Green
Kai Green
Kai Green is a freelance writer who loves happy surprises, which is why she loves subscription boxes. She has a favorite box every week and gets almost TOO excited about packaging. When she isn’t thinking about subscriptions she thinks about entertainment, pop culture and BTS. Her most fervent wish is that a BTS box becomes a reality.

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Barbara Roper

my order number isplb10282736 1139 and has been deducted from my credit card.order June 13,2022. Please answer this request before I get in touch with my bank about a fradulent order and payment.

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Barbara Roper

When will I receive my shoes ? Tracking https://is.gd/hyduad

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Super bummed. I’ve been doing trunks for a few years and always had a great experience. They were much better than Stitch Fix…and I don’t really love their “new options” to be styled.

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I’m very sad that Trunk Club is shutting down. It’s been great for me. I loved getting the trunks!

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Super bummed! I’m really going to miss my trunk. The trunk helped me with vamping up my wardrobe. I now have a great selection of clothing to pick from. I enjoyed my experience trying out my clothes in the comfort of my home. I don’t think I’ll go into the store and have a stylist help me. Sad to see it close down.

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I only had a lukewarm experience with Nordstrom Trunk Club. I went through three or four stylists because they left the company, couldn’t get anyone to return my texts through the app, and ended up with items that I liked, but weren’t at all what I needed. I’m always disappointed when a box closes, even if it’s not one I use or enjoy. I use StitchFix right now and it’s decent but not spectacular.

I think one of the problems that many of the clothing boxes have is that what is available to offer to their clients isn’t necessarily the style the clients that can afford the services actually want (case in point: prairie chic dresses aren’t for the majority) and it’s difficult to match styles or clothing, with lifestyles of the clients, with what is actually available in even the mid to high price points.

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Cheyenne Zumstein

I’m so sad about Trunk Club closing. This was the best! I tried stitch fix before and these boxes were way better. Any suggestions for another similar style box?

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Not shocking after they closed their referral program back in April.

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I’m so sad about this. They were the best styling/fashion box. Stitch Fix and Wantable do not even come close.

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Stitch Fix is no where near as good and the time I went to a stylist at a Nordstrom store they could not find any shoes for me. The store didn’t have anything in my size

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Agreed, they always found me items that I wouldn’t have chosen for myself, and they usually worked perfectly. When I was looking for a jacket they tracked down exactly what I was looking for.

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Bummer! This service helped me build my professional capsule wardrobe from scratch. I’m going to miss it.

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