BeautyFix – Addressing CX Issues
Recently BeautyFix members reported being charged multiple times for their subscriptions. The issue occurred after BeautyFix had a site migration on July 7th. What happened was that the old site provider continued automated payments while the new site migrated.
But don’t be worried — The BeautyFix team is currently working on fixing all customers who were charged more than once. The senior leadership team is aware and the CS team is troubleshooting individual issues as well.
We will keep you updated as information becomes available.