Ipsy has the worst shipping procedure of any subscription box I’ve ever purchased.
They need to quit shipping via multiple shippers (ie DHL which then goes to USPS, or Pitney Bowes which then goes to USPS) and stick with one reliable company. Why not just start at USPS in the first place? Or ship DHL all the way through?
It seem the delays and lost packages always happen during the transfer from one shipper to another.
Also, why e-mail us saying a package was shipped when you haven’t even brought it to the shipper yet – you’ve only printed the label? It’s deceptive to say something was shipped when it’s actually sitting in the warehouse.
If shipping is the biggest complaint you get, why not fix it?
And if a package is truly lost, as mine was – ship out replacements right away. Don’t tell people to wait another month and see if it turns up.
Lastly, you MUST give refunds for lost packages if you can’t replace the exact items.
“Sorry, we don’t give refunds and we’re all out of those items, but we’ll send you a replacement bag that will be just as awesome.” No, it wasn’t. It was a bunch of leftovers that nobody wanted. AND I didn’t get my choice item.
Not to mention Replacements not in the bag and getting delayed another two weeks.
I enjoy Ipsy when I get it, but am ready to cancel because yet another box is lost in the mail.
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