I AM DONE WITH ALLURE FOR GOOD! This canceling of all their Canada subs is the last straw for me. After trying them on and off for years, they were finally at a really great place last year. Their customer service was amazing compared to what they were like 2 years ago, boxes were great, and the value was phenomenal.
Then there was that price increase. It broke my heart, but I stayed because every time I’ve had an issue this past year, their customer service people have been wonderful and fixed things without question or issue. Better service than the other boxes I’ve sub. But the boxes themselves have not been that much better, if at all, since the increase, nor have I seen any changes to their service that made it worth it (other than giving me the ability to give them more money by upselling me their old product)… until they started shipping to Canada. Though costly, I was so happy to get this for my mom instead of sending her one-off products to try. I was so incredibly excited for her to get this sub as her mother’s day gift this year, but I am now less than a week away, learning that she will not be getting it!?!?!
This was just a disappointment that cuts too deep for me and speaks volumes about Allure’s staff. I am so upset and have no faith that they plan to make anything better for the customer anytime soon. I feel uncared for after being very loyal to people who evidently just want to make a quick buck rather than be a source of knowledge and experience. Sorry but I don’t want to do this anymore, it’s over, and I already feel better for it. In the rearview mirror, this box seems classist and non-inclusive on purpose, since years later they are still not doing anything about their lack of product selection for our darker skin tones and raised the price a ridiculous amount without a lower-cost version during a moment of economic turmoil for anyone who wasn’t the kind of person at their offices.
Canceled my account along with my daughter’s (and forcefully my mother’s) and getting all three of us a monthly pint of Ben & Jerry’s with HBO subscriptions instead. I think at this point it will be much better to just every so often get a well-thought-out and desired beauty product for each of us that we absolutely love or want. Maybe in the far future, I will try another box again, but definitely not Allure. Sorry, not sorry for this rant.
Please let me know if any of you have great suggestions for what to do in place of the Allure Box as a regular gift to our three generations of ladies.