Be Kind. by Ellen has heard your concerns.
Read the below letter to learn how the team behind the Ellen DeGeneres-founded box is moving forward to create a better experience for their subscribers.
The Be Kind. Team has listened, read and thoroughly discussed all of your feedback, and we admit, there were way too many customer problems and our team was unable to support all of your needs. We are so sorry for these inconveniences and our goal is to do better and provide our Be Kind. community the best experience possible.
WHAT WENT WRONG:
Difficulty updating account information (shipping address, credit card, etc)
Difficulty canceling subscription
Difficulty logging into account
Unresponsive customer service
HOW WE’VE CHANGED:
New Payment Processing Platform
Customers have access to their accounts
Missing boxes have shipped
New customer service team
New tech team supporting the website
And we are continuing to invest and investigate other issues
In addition, we’re so excited to announce a few surprise and delight experiences as we want you all to know you’re a part of our Ellen family. Ellen goes above and beyond for her fans and we want to do the same for you. We’re here to celebrate your special moments. Make sure you keep an eye out for some big, exciting once in a lifetime opportunities — maybe a seat in Ellen’s audience or a 12 Days of Giveaways Grand Prize!
We are so proud of this community and the impact you have made by being a subscriber. At Be Kind. we’re dedicated to leaving the world better than we found it. In 2020 alone, we donated 75K masks to frontline healthcare workers, helped provide jobs to women in need globally, supported rainforest restoration, planted trees, donated funds to children and more. Just by being a part of the Be Kind. community, you are making such a difference in the world.
Thank you for sticking with us and we promise to do better.
-The Be Kind. Team
To usher in a new chapter with Be. Kind, we're giving away 10 boxes. Click here to enter.