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If you are interested in signing up for New Beauty Test Tube, it is $29.95 a box plus $8.95 shipping. Ships every other month. Check out our reviews to see what's been in past boxes.
New Beauty Test Tube is a beauty and makeup subscription service. Every quarter, they send full size skincare, haircare, and makeup products. A quarterly subscription is $59/quarter or $200.60 for the entire year.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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FYI: NewBeauty did send a free replacement for the damaged Glo Skin Beauty Suede Matte Crayon on October 9. (Unfortunately, it is not the “Demure” color that was in my TestTube. The replacement is “Rumor” and it’s a bright color that looks horrible on me, so I won’t be using it.)
Has anyone received their box yet? I usually get mine earlier in the month. When I go to the website, it says my tube has shipped and there’s a tracking number but when I click through to USPS, it says ‘status not available’ and that the tracking number may be incorrect.
I guess I’ll contact them if I don’t get it this week, but I don’t want to panic!
This is my second TT box. While there are some great items in this box, the Glo Skin Beauty Suede Matte Crayon must have melted in transit. It wasn’t in any kind of box or other packaging, so the melted product got all over the place (to the point of even getting into the dispenser of the Oil to Milk product. I’m bummed because I liked the lip pencil color but there’s nothing left except for what has smeared all over the inside of the tube and the other items. Is there a way to have a replacement lippie sent to me?
Unfortunately, something similar happened to me. (The cap was completely off the crayon – rubbed off on other products and inside of tube. The crayon tip was totally smushed off.) I emailed Customer Service earlier today.
Hello, we apologize for this experience, I guarantee it isn’t what we want for you and everyone to experience. As long as you take a photo of the damaged item and send it to [email protected], we’ll have it processed for a replacement.
Will someone please share their experience using the AnteAGE product? I am familiar with micro needling devices however I am unable to find much information regarding the serum, other than the AnteAGE website.Thanks!
I was charged for a NBTT that I didn’t order, and never received. I emailed. No reply. Tried to call, unable to get through, just got a message.
I had to change my banking because of this. Beware who has your info. I do not consider this to be ethical in any way and although it was only $30 something dollars with shipping, it’s theft.
I will never do business with them again, and hadn’t for a year or so when they took the money out of my bank account and kept it.
Some companies have employees who do bad things when they need money, or won’t admit honest mistakes when they make them.
Same thing happened to me, they won’t answer their phone and stopped replying to my e-mails, I never got the Sept tube, but was charged, I’m unable to log in to their website all of the sudden with my saved password and all I’m trying to do is log in and cancel. BEWARE!!!
We are truly sorry for this experience. We value our members and strive to make sure they are always 100% satisfied, so we take your concerns very seriously. Reach us again at 888) 974-6042 to speak with a live representative or via email at [email protected] so that we may assist with your concern.
Hello, the items that sent out are by random choice, however, some of the items may be a variety choice, meaning an either-or item. Please, take a look at our site to verify what you have. https://testtube.newbeauty.com/collections/september-2020
I got mine today. At first I wasn’t excited about this box but now that I have it I think I will use most of it. I researched the microneedling system ($120) and because of the needle length of this at home kit I can’t really see it having the benefits it claims. But, who knows? I received the skin brightening cream from Good Science. I probably would have preferred the firming cream. But, I didn’t really have a preference as I’m not familiar with these products. Not excited at all about the lip plumping kit!
I am happy for you. That is the Good Science item that I was hoping for, but I received the acne prone one. I don’t understand why they would send something so specific… I cannot use that product as I have mature dry skin. I don’t even understand how it can be a moisturizer when it is reported to reduce oiliness. Why not send one that everyone can use like the hydrating one or the brightening one? When they have various products, like the mask sets earlier in the year, I always receive the ones for oily or blemish prone skin. I do realize that the boxes are random, but seriously, why can’t they at least look at people’s birthdates as a simple check on how many people they are going to disappoint. That was the item I was most excited about and now it is trash. I canceled.
I also got my shipping notice this morning. All are full size products in this tube. I believe this subscription is so worth the money. I have been getting this one for several years and I like that it is bi monthly and it is so worth the price.
I just canceled and received a cancelation number…try to get one when you call.
Is it just me or do they only respond to someone on here when its a positive comment!!
Hello, sorry that you wished to discontinue. You’re more than welcome to rejoin the program if you wish to continue in the future. We guarantee more amazing products will come for you to invest in the future.
So I just wanted to say I signed up for the newbeauty text messages and they sent me a free gift Friday offer (which included a full size klorane dry shampoo and travel size Avene thermal water). It came within 10 days and you just pay shipping ($8.95)! The text messages are not overwhelming and and it is a great way to score some deals!
The best way to stay in-the-know regarding the availability of new promotions would be to visit our website https://testtube.newbeauty.com/ and share your email address under the “Share Your Address” prompt to begin receiving emails regarding updates, subscription offers, and alerts on limited-edition boxes.
Does anybody have a recommendation for contacting customer service? I got my July/August tube but it was missing the lipstick, I was so excited to get it after reading the reviews. I loved that orangey red shade!! I sent an email but must have sent it to the wrong address because I haven’t heard back.
Hi Mary, I’ve had good luck using the address testtube at newbeauty dot com. It did take them a couple of days to get back to me, but the CC rep was very helpful.
Make sure you are really canceled. Not only was I charged after I canceled the box two weeks ago, they put the charge on a card that I originally signed up with instead of the credit card I updated to in July. They are saying I didn’t cancel and will not reverse the charge. Having to get the bank to investigate.
I’ve had problems when updating my credit card information with them, it kept defaulting to an incorrect date despite me changing it multiple times…. so maybe a similar issue with your request to cancel?
Your customer service reps were extremely rude to me. I brought it to their attention that I called and canceled the account early August and was basically told I was a liar. My wrong account was charged after I had updated billing information back i July, and the wrong account is now overdrawn. I don’t make a lot of money so this is really hurting me. I am frustrated that businesses can get away with this.
We are so sorry for any inconvenience that may have caused you. We guarantee it isn’t in our intention to have you feel uncomfortable. We value our members and strive to make sure they are always 100% satisfied, so we take your concerns very seriously. Send your concerns to [email protected].
Yeah so I subscribed, then read all the comments and started to get freaked out by everyone’s comments so I emailed and asked to skip or have them send me a legacy tube or something. They told me no, and I’m kind of mad. I mean, I was literally subscribed for 48 hours and if I had gone month to month, it wouldn’t be an issue. I’ve asked to cancel my subscription. We’ll see what they say. They told me to try and “give the serum” to a friend or relative who might use it, but if I don’t want to use it on my own face, then I don’t want to give it to someone I like or love!
Well, I attempted to cancel. My membership was days old and they did cancel me…a year from now. Essentially this company is no refunds and if you don’t like it, too bad. So the moral of the story is this: you should go month to month, because once they have your money, they are never ever giving any back, and there are no holds/switcheroos/etc. I think it’s harsh to be so rigid when there are about 8 billion beauty boxes out there, but maybe that’s precisely why they have to be so hard nosed. I don’t know. It will be interesting to see if their strategy works and if they stick around.
I’ve been curious about micro-needling but scared also from what I’ve heard, that it can likewise cause adverse effects so I had mixed feelings about this being the hero item. That said, after thinking on it, this is as good a way as any to try it without being out much money since there are a few other things in the tube I think I will like. We’ll see.. 🙂
I don’t know, somehow I have a big problem believing that people would actually volunteer their bone marrow for beauty products. I know *plant* stem cells are widely used in cosmetics, but this? How much would one have to be paid to agree to this procedure?
Maybe there is something I am missing here, but sounds more like an inept marketing attempt to me.
Well, I think in some countries people could be tempted for not very much money. I don’t think it’s a painful procedure. When you think about it though…how decadent is it to use a wrinkle treatment from human beings who need money so badly they are giving up their stem cells? That is so dystopian to me.
Mixed feelings. I have a dermapen and I’ve never used it. I’m scared. But I do have deep acne scarring and there is no way I can afford professional treatments. Maybe this roller will help me delve into it a bit. But I will NOT be using the serum. I’m all for innovation but goodness that is too much.
I am excited for the L’Occitane product and the other stuff looks alright. Honestly this is why l started doing boxes in the first place to get a bunch of stuff l would never purchase myself. This is exactly that
Nice enough and the value is there but glad I decided to skip September and get the VIP box. I don’t use dry shampoo and still too much of a scaredy-cat to microneedle myself.
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.