I can understand not being able to choose the carrier, although I wish Boxycharm would have said in the first reply that it wasn’t possible. I wouldn’t have mentioned it again. I asked them multiple times if they could do it. They never replied to that part of the email. Like I said, I’ve bought from multiple places online and sometimes get UPS, and the rare FedEx and other courier services. My boxes from Boxycharm have usually shipped with that APC courier (just looked them up, and I always just assumed it was USPS and it was just some site they used, since Canada Post always delivered my packages.) APC has shipped my Boxycharm items all but once prior to this. One time it was DHL and it was delivered within a week, but that was well before the pandemic. I think in January or February. I was surprised how fast it came then.
Again, I wouldn’t care who actually shipped it, as long as tracking at least showed SOME movement. Also would be nice to not get hit with duties. I haven’t so far, but I’ve heard some bad stuff about DHL charging massive duties and I’m worried. Especially now with them having 3 of my boxes. I’ve had shipments in the last few months stuck at Canada Post because of everything going on, but I knew where it was, which city/province it was in and there was an actual delivery estimate. I’ve gotten none of that right now. But yeah, it’s been a month and prior to Wednesday, the package hasn’t moved at all. Then on Wednesday the tracking number now shows up as an error. I googled DHL yesterday to see if I could get a different website than the one showing the tracking number when I click on the link in the email, and I was able to find the Canadian site and sent them an email asking about the package, and if they ever even received it from Boxycharm. Also asked if there’s any duties. Hopefully they’ll get back to me.
Honestly, I think it’s probably not even DHL’s error, but Boxycharm who hasn’t even given the packages to them. The last tracking shown was that it was en route to a DHL distribution center. It never actually said that they had received the package – just that it was en route to their facility, and the location shown was “United States” not Florida or anywhere else. It just showed at the top that the package was sent from Florida. So I honestly think it’s still sitting in a Boxycharm warehouse. Same with my Boxyluxe and Add-on order that shipped last week. But of course Boxycharm won’t admit anything and will put the blame on DHL. I just want my stuff and want to know where it is. If there’s a delay because of the pandemic, then that’s no issue. Like I said, I’ve had to wait weeks for stuff stuck at Canada Post. I just honestly want to know where it is, and when I can expect to get it. I have no problem with delays, I just want to know where it is.
And see, that’s what I thought too. That it wouldn’t change from en route until DHL actually had it, because it just seemed wrong that it only said en route but no location or any other info. And Boxycharm’s excuse was “oh it was updated just now, you just have to wait” but of course when I would check it, there was no update. Total BS. All it did was tell you the day and time that you refreshed the page, that’s not an update. I’d really like to get my stuff, I don’t want to have to deal with a refund, especially since I’ll get screwed over on it because of the exchange rate. Any time I get a refund in US$, I always end up losing money because credit cards charge higher exchange rates when charging something. So I’ll lose like $5 or more for something I never got.
I ordered a bunch of smaller items in pop-up last month, there’s like 10 items in that box supposedly shipped in mid-May. Some creams, cleansers, a lip liner, a brow pencil, a face roller and some other stuff. This month I ordered a few Farmacy Honey Potions and that Cherry balm and a lipstick. I really want to get that order. Really wanted the honey potion in my April box, but got the Barbie palette instead. That was the last one I wanted out of the 4 choices. It’ll be a gift to someone else.
And yes the contents of the boxes have been really bad lately. And man, some Youtubers have gotten some horrible boxes too. I mean it’s so bad that even the PR boxes haven’t been that great either. Some of the variations I heard people got were so, so bad, they had stuff that wasn’t even shown as a possible variation or spoiler anywhere. It seems like hardly anyone got one of the 3 palettes Boxycharm heavily advertised as being in the box this month, only to change it to Zoeva palettes or sending people the Boxycharm palette people got in December and the start of the year.
Someone on another spoiler also commented that the first ingredient to those Premium choice blush palettes for this month was plastic! Actual plastic! I looked it up and they’re right. WTF is that? Usually it’s Mica or Talc or something, but plastic? I don’t think I’ve ever seen that. Like what products are they even sending us? Who approved them? And how is a mostly unknown indie brand choice? Base box had better choice items. Not to mention a Morphe palette in Premium too? I’d expect it in base box, but premium? I can see it being a filler item like that concealer from the first Premium box, not a featured item like they are now. Where’s the higher-end, known brands like Natasha Denona that they showed off so much before? There hasn’t been anything luxe about the luxe box either. It seems like they’re just saving all the good stuff for pop-up and add-on, and sending all the subscribers crap. They really just need to stop with the 80+ variations for boxes.
Oh crap, sorry for the hefty reply.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.