Yup, I JUST cancelled my final box with them. I’m just fed up with them. I’ve been having some major issues with them the last few months. It’s insane how far downhill they went since March. Well some would they went downhill before that. I finally got Premium in March and I was happy about it. I wanted all those Fenty goodies as I only had a few smaller things – namely their glosses and a couple lipsticks. I was happy with that box, but wasn’t pleased with my March boxyluxe. It was alright. Then it just went downhill from there.
What finally did it for me, aside from the crummy boxes, wrong shades and wrong choice items sent, is the fact that they shipped out my May pop-up order in the middle of May and the tracking wouldn’t move by the end of the month. I emailed them, they told me to wait and that tracking was updating. It wasn’t. I was annoyed they shipped with DHL and asked them not to. They didn’t Listen, and sent out my Boxyluxe and another pop-up order with DHL. Then the tracking on my May shipment completely disappeared, the number no longer worked. They completely ignored me for OVER 2 WEEKS! I demanded my money back. No response. I sent multiple emails, all with no response. Then FINALLY just this last Saturday they email me back saying they don’t know what happened, told me 3 of the items were in stock and they would put the order in for those items and return $46 for the other items. This after I demanded a full refund!
Oh and those 2 other boxes they shipped with DHL, my Boxyluxe and my other pop-up order? Yeah, I had to pay $33 on top of what I paid to get my boxes because Boxycharm put a COD on the boxes. There weren’t even any duties or customs on the boxes. This was ALL a bogus charge. Boxyluxe cost me $101 Canadian alone with the $19 extra Boxycharm wanted for the box from Canada Post. Ridiculous. And many other customers I saw received palettes that had mold on them or were tampered with/touched/opened. Just gross! I reached out to DHL, they said it was Boxycharm who put the COD on the box, not them. Canada Post also told other fellow Canadians that the money was going to Boxycharm, that it was them who put the COD on the boxes, not DHL. Boxycharm of course refuses to take responsibility and claims it was all on DHL and that they didn’t know about it. Total BS. Joe also claims they did a big investigation into what happened with the COD charges and the moldy or tampered items. Of course they say it will never happen again – fine, but what will they do to fix it? I still see no refund from the COD charges even though I also sent multiple emails with pictures of everything.
I cancelled my basebox and Boxyluxe when they shipped out those 2 boxes with DHL. I was giving them until the end of June to fix these issues or I said I’d cancel premium. They haven’t fixed anything, and with them now charging COD, and me having no trust in them whatsoever – especially with this whole other issue of my May order going missing and everything, I was just like what is the point? They are seriously lacking in quality control, the products in their boxes are not worth what we’re spending, and now the COD charge? Plus their horrible customer service? Saying it’s because of COVID-19 isn’t an excuse.
The premium spoilers have been a joke! 2 crappy palettes (one of which has been $10 on sale multiple times at Morphe, and the other has the first ingredient as PLASTIC! What? How is the first ingredient plastic in a face palette? Plus it’s all more private label crap) and the possibility of a toner or the CBD lotion? As a Canadian I know I wouldn’t get the lotion because the company themselves don’t even seem to ship to Canada. And with it having CBD, it’s probably even illegal to ship it across border. And paying about $60 just to get a toner and 2 crappy palettes and who knows what else? Not worth it. I saw a video chat Joe did yesterday, saying how all these amazing things are coming and how August is going to be amazing and to “trust him” – sorry, but he lost my trust a long time ago. He spoke so much about how mind blowing and incredible March’s boxyluxe would be, and after people got it they were like is this a joke? He’s all talk and nothing else.
Anyway, so I took the money I would have spent on the premium box, and saw that Sephora was having a sale for Canada Day, so I bought a couple of half-priced palettes on sale, some UD lip glosses on sale, and a bunch of freebies, samples and 100 point items, and also used some points for $10 off, and now I’m getting a box full of stuff I actually want and am still paying less than the Boxyluxe cost me for June.
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