Birchbox Black Friday Deal – 25% Off Shop + Subscriptions!

Yes and Birchbox customer service policies leave much to because desired. The workers have no power but they do not guarantee GWP tiers so if you place an order they may downgrade your GWP tier without notice or apology or amends. If you talk to them they might send you something from a lower bracket or “whatever they have in stock” but won’t offer to send you something from the same $ spent tier then next time it has something in it.

Customer service team also has zero direct access to the warehouse it seems so it could take nearly two whole weeks until they get a response about something that went wrong. Warehouse team will sometimes pack things with no thought or regard for how the items actually fare during shipment. The Birchbox package designers clearly cared but the packers obviously do not give af. Things have arrived damaged or opened due to insufficient padding and unprofessional packing. This is in direct contrast to Causebox, which honestly could spend less time on packaging and more time on making sure their boxes ship on time.

Finally there is ZERO intent to honor deals that do not get filled due to some glitch (their fault) even if they have the exact same item of the same size in stock. Birchbox will make every excuse and just say they “are unable” to fulfill your order when they clearly can. They have no interest in customer satisfaction or retention and only in new customer acquisition. It can be a very cold, incompetent, and inhuman company despite the lovely packaging design and marketing frenzy.

No respect for customer time whatsoever.