You are absolutely correct. We have all dealt with being shown three shades of a lipstick and knowing it will be a surprise (one is always dreadful, if not all the ones nobody would buy with their money at full price), but it is getting unreliable, to put it extremely kindly, to have a clue. I have gotten lucky and gotten some good boxes and found the value to be very high for what I paid, but it is a gamble every month. It always seems like a better value when one considers the price it might have been to list, but in reality, not such a great value when one realizes that if one searched at TJ Maxx or Marshall’s, and some drugstore brands like Flower Beauty, the Ordinary, Inkey List, etc, we pay enough that the company is probably making millions, if not billions, and they just keep stretching out and never turning away people like they used to, with a waitlist to keep quality consistent and fair for all of their subscribers. It seems like they are becoming greedy and lazy, by not even sending an email for choice, which would have been free to them. I suppose that was to avoid them having to spend profits upgrading and having reliable computer software and gear to prevent the previous inevitable crashes. If so, that keeps more money for them, but less regard for the customer. The variants are so strange lately. To introduce new variants after payment processes or even a day or two prior, in case people haven’t been glued to their Insta or FB is really low. For the record, I do not need anyone telling me to unsubscribe, because I know how to change a channel on my television or radio and how to unsubscribe if I don’t feel like any company that I trust doing business with is not being a good steward with the money that their customers entrust to them for a specific product. The owner needs to step up and consider the consumer instead of all the profits. A waitlist and getting back to exactly how they curated their boxes a couple years ago for their extremely Charmers might do them good. I have faith that they can get back to their glory that garnered such loyalty. Reading all of the comments over the past month, the charm is tarnishing.
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