I’d never had an annual subscription with FFF. I wanted one to pick more of my product choices and add more to my box.
Had the live chat with a CS rep., and they told me to buy the Summer box, and then I’d get a page to ” Upgrade to Annual”.
That’s what happened. Only- I PAID for the Summer box PLUS 4 more boxes for a total of 5 boxes, which was a lot more money than I’d expected to pay ( $179 for an Annual subscription, CS said it was).
Beware if this is offered to you as ” an Upgrade”. I did talk CS into starting the Annual selection benefits with the Summer box, but they did it as an ” exception”.
Normally, with this thing they’re offering at or just after checkout, the first box is not the one with the best choice features but the basic ” We’ll pick this group of products for you” Seasonal subscriber box.
For me, there’s a world of difference between the perks of selection in the Seasonal box and the Annual box, and I would have hated to be stuck with another Seasonal box with products I didn’t choose and didn’t particularly love.
Also, I don’t know about anyone else, but I’m TIRED of their emails telling me ” They’ve done a one time FAVOR for me” when what I asked about was totally within the terms of the subscription.
Humility and kindness go a long way, and I give it, and then get some snooty ” Well, we made an exception THIS ONE TIME for you” like I’m a nut case asking for something unusual or special.
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