FabFitFun Spring 2019 Box Customization Schedule + Big Change!

I have been an annual subscriber for years. Seasonal customers have just recently been given the opportunity to select items. It used to be that Seasonal got a box. Most subscription boxes do not give you any customizations. I love this subscription! Sometimes I may not like an item. I can swap it or gift it. It a tremendously unique subscription and I have cancelled all others. No one is forcing you to get it. I am not sure why every one has to complain about it. Just move on.

Three days’ lead is just too much.

I am a new seasonal subscriber (it was a gift). This will be my second box. For my first I signed up pretty late and had virtually no customization options. Because I am seasonal I also got late access to the sale and almost everything that interested me was sold out.

If I find I have very few customization options because they are sold out to “select” members, I will not upgrade – I will cancel.

I did not sub to fff for fall or winter, tbh I was not into most of the items except for a few and could not justify the purchase of being a seasonal subber that may or may not get the items that they prefer. That is the biggest perk of being an annual subscriber is being able to choose your items vs flipping the coin. I will still stay on the look out for this box, but if they are wanting people to convert over to annual instead of seasonal, I think this box will not last long or the quality is going to continue to go down. The best box was Fall 2016, totally rocked!

I don’t typically leave comments. But no, as a seasonal subscriber, these *big news* make me feel greatful that that I’m free to cancel. Seasonal and annual are equal. They’re both your customers. Annuals already get more perks. In a nutshell,I personally find this decision incompetent, implusive and lacking rational judgement. Trust me, it will repel customers, not attract them to upgrade.

I’m a new seasonal subscriber, but I’ll be cancelling after this news. Seasonals get to customize fewer choices anyway, whereas annuals get to customize 4 or 5, plus they get early access to the add-ons and edit sales. So, the better/higher value items likely will be sold out on the seasonals’ customization choices by the time they get to choose. The end result is that many seasonals will get no customization choices, depending on how many items FFF has in stock.

Maybe if the values were about equal on the choice items, it wouldn’t be so bad, but they’re often not.

Clearly FFF is trying to incentivize all subscribers into becoming annuals, but I think it’s going to backfire. I predict they’ll lose more seasonals than they’ll gain annuals. If FFF wants to reward annuals, how about sending them some extra bonus items, and not just junk either. Nice bonus items.

I’m willing to give the Spring box a chance as I am a seasonal subscriber. However, if I am left with the lackluster items to choose from, I will be forced to cancel the subscription. Unfortunately, I do not have the means to pay all the money upfront.

Some people can’t afford to pay for a year upfront. I’ve been with them for a year but as a seasonal for that reason. So essentially we are now punished for not paying in advance. It wouldn’t be a big deal if all items are of equal value. So essentially the annuals get the better items and the seasonal subscribers get leftovers. It just leaves a bad taste in my mouth. I’ll wait for the spoilers and if it appears like I’ll be stuck with items I don’t want, I’ll pass. I believe the annuals should get perks, but I’m not paying the seasonal price for items I don’t like either. Does anyone know when you have to cancel? For example is it before customization starts or can it happen afterwards?

I took a big plunge and subscribed annually after reviewing years of awesome unboxings. Sadly, I’ve been disappointed since I started in fall. I’m locked in for 2 more boxes then I’m done. It’s fun and I’m glad I get the extra perks of early customization so I can at least feel like I had a bigger chance of being happy by making my own choices.

I love FFF! I think its the best sub out there! I’m annual but used to be seasonal, to me it doesn’t matter that we get to choose customization or shop add ons first, everyone pretty much gets what they want anyway. Also,I think seasonals should be treated equally… They are customers just like annuals.

I left, or rather they told me that since they couldn’t provide me with the service level they wanted to, they erased my info.

Basically I ordered too much stuff during sales and held them to account for damages and lost items. The damages were due to idiotic packaging. They took a large box, put everything in without regard for weight etc., put brown packing paper and maybe air padding, and sent the box off to East Coast from CA.

I’d open it and get pissed that things were dented, missing lids and caps (they didn’t take time to tape them,) shattered etc. I’d have sprays missing caps where you could see some discharge. I’d get containers with lids not screwed on tightly so the product leaked, etc.

I’m disabled and can’t lift heavy things, which I explained to them repeatedly, yet they forgot. The last box I had, Fall 2018, I’d gotten coffee scrub and they’d put it at bottom box, contents shifted and container broke.

Sent emails and they finally said they wouldn’t be able to replace any damaged items or refund money for damages.

I kept getting bounced around to different customer service people. All I wanted was for the items I paid for to be undamaged, which I believe to be reasonable. FFF found that unreasonable.

I got some nice items but also got some crap. FFF seems to inflate the retail value of many items in its sales.

I’m always tempted to go back when the 40% off sale comes around but I’ve held off so far. I got sucked into buying items I didn’t need so it’s best to stay away.

I did join Look Fantastic and upgraded to Ipsy Bag Plus and BoxyLuxe, and I’m pretty happy!

Anyone know when they will take the payment out, which day I should say and in February? Or March?

Okay my last post in here, just wrote a book and it disappeared. Why not fix this it is totally frustrating! To spend 20 min and have it disappear! Third post this week!

I canceled, I do not subscribe annually as sometimes I feel as if I will not use enough to make the box worth it for ma and can just select boxes. Yet, by doing this FFF is almost trying to manipulate their subscribers into becoming annual good business for them because it locks people in hence more cash for them. Yet it almost penalizes those who may not be able to afford an annual subscription or those who have no need for one. These marketing tactics may back fire on them.

Yup time to cancel. This will only mean that seasonal subscribers will get to choose the cheapest useless product customization because everything else that is somewhat decent will be gone. Bad move fff. I’m sure I’m not the only one cancelling. Their products selection for the past 2 or 3 boxes have been really cheap and useless and now it will only be worse. By the way. this can keep writing my comment over and over until it posts. This is the 3rd time and I’m sure it still will not post. Such a shame that we can’t speak our minds even though I’m a seasonal member. Well was until now.

That’s fair enought

Of course my first comment didn’t get posted. That’s just terrible that we can’t speak our minds even though I’m a subscriber. Anyhow, I have been thinking about canceling and now this so I’m canceling for sure. It’s bad enough that their last 2 to 3 boxes have been cheaper products, now this happens and it only means that annual members will get to choose the at least somewhat decent product customization and seasonal subscribers get the cheap useless product customization because everything else will be sold out. They are so hungry for annual subscribers that they’re going to lose many seasonal subscribers. No thanks. I will take you money elsewhere and buy stuff that I actually need and can use. I’m sure I won’t be the only one. Bad move FFF

Yup I knew I needed to cancel and I will now for sure along with many other seasonal subscribers because FFF has been just getting worse and worse with their useless cheap products and now this which can only mean that annual subscribers will get first pick to the at least somewhat decent product customization and seasonal subscribers get the cheap crap leftovers to customize their box with. NO THANKS. I will take my money elsewhere. They’re so greedy for annual subscribers that they’re going to lose the seasonal subscribers. Not a good move.

I love this and thinks it’s 100% fair for us annual sub.. we should get extra benifits for being annual .!!! I hate when I go to pick things I want and there gone cause it was open to annual and seasonal at same time.!

I love posting comments and I just wrote one for this thread to help out the other readers and it didn’t post. I spent about ten mins writing it. So frustrating.

My guess is that FFF lost so many customers after the awful winter box that they are trying to get more annual subscribers.

As an on-and-off seasonal subscriber, I’m really glad to see annuals getting more perks. Have felt bad for them, though newbies getting better deals is a thing across the board and it makes sense for a company that’s trying to grow. But like, there’s been such LITTLE incentive to go annual that I wasn’t sure how some people did it. Kinda figured they just had cash to burn, or lots and lots of people to gift unwanted items to. I couldn’t make a full year spoiler-less commitment for only $20 off. At least now it’s a little more balanced.

I’m seasonal and the only thing I didn’t sign up as annual is because I get to cancel anytime if I don’t like any product being spoiled. As seasonal, I dont mind having only 3 customization options as long as I get to pick some items I really like, but if they make this change and won’t be able to snag items I wanted due to being sold out then its time to cancel. Farewell fff.

It has always been this way!!!! Annual subscribers have always been able to make their customization choices before seasonal subscribers.

I love this!! I like to see extra perks for loyal, long term customers. It gets discouraging to see so many discounts for first time customers.

As a seasonal I am even more inclined to cancel my subscription now.