Still Working! Box Of Style Black Friday Deal – $25 Off + Free Beauty Bundle!

I sent them a email weeks ago inquiring about my box. Tonight I got this email from them.

Thank you for your recent Box of Style purchase. Unfortunately, we oversold the Oribe Lipstick gift with purchase. As a token of our sincerest apologies we are sending our fan favorite items –– the Kopari Lip Love and Coconut Rose Toner. We value your membership and hope you enjoy these products as much as our members have. These will be coming separate from your box, so please expect a shipping notification next week.
We are very sorry for this inconvenience, and should you have any further questions please do not hesitate to reach out to our member services team.
Sincerely,

Here’s my firm response:
Hi,
I’m not okay with that substitute. I bought the box because of the Black Friday deal, which included three items Smith + Cult palette, Osea hydrating oil and Oribe lipstick, which value at $118

And you wanna replace those items with two items you featured in a box over a year ago, which only have a combined value of $40. I would much rather you refund me my money, then send me old product. You falsely advertised. That’s not very good customer service. If you can’t send me what I purchased then please reimburse me ASAP.

Thank you.

Seriously I’m so done with them. I’ve cancelled with them and had them wrongly charge me and refuse to reimburse me because they sent me a box. They have the absolute worst customer service. I bought this winter box only because of the Black Friday sale, I figured I could gift the box items as Christmas gifts and keep the bundle for myself. I have no desire or need for the “weak” substitutions they’re giving. They are falsely advertising and mistreating their customers loyalty. I expected more from a company that is suppose to represent Rachel Zoe! Sadly This box isn’t worth the headaches

Same, just received and no bundle just the Osea. I’ll contact customer service like everyone else but I’m not too optimistic that they will make it right.

Yeah, that’s not ok. And, they were still promoting the Oribe lipstick on Dec. 1st. That’s over a full week after most of us ordered because of the beauty bundle promo. As you were saying, no communication, no reasonable substitution and, no discernable effort to make things right. They need to make very clear that they didn’t just dupe people. I found one of the other threads talking about this and in a reply to one person’s inquiry BOS said that the other items were unavailable and that they sent the Osea oil for her inconvenience. Like, WHATTT? That is certainly not ok to do that. It is wrong and there is this thing called the internet recording everything.

I just don’t even know what is the appropriate response or action for us to take — If you get your box but not the entirety of the promotion you purchased under, what should you do, what is correct and fair?

Funny, because both are available from their own companies…

Yeah, I found that thread, thank you for bringing it to our attention. As I said in a previous comment, BOS was marketing the Oribe lipstick a full week after the initial beauty bundle promotion so they have some explaining to do along with some kind of reasonable substitution or an additional discount. Right now, with the lack of straightforward communication, it feels like they are just trying to sweep this under the rug. It is not ok.

Just received notification this evening that it’s due to arrive Friday. I’m beyond excited.

No 🙁 I’m getting so anxious! Ordered this deal and STILL WAITING! (WI)

I wanna know too. Love this box but I’m already drowning in so much beauty and skincare stuff. I would rather have a good discount than getting more beauty products free.

Hi Kristin I just tested it and it work for me. It will only work for new accounts, though. Hope that helps!

Same thing happened to me when I ordered it, I sent them an email to clarify because of the holiday I won’t hear anything until Monday or Tuesday I’ll let you know what they say 💜

It didn’t show for me either. But if you go back and read the comments on the original post, it looks like the bundle doesn’t actually show up.

OMG… I did too! I couldn’t resist any longer. I thought that by waiting it out I would see a “sold out” message but nooo, I saw the code was still working and had to do it… I hope customer services is not as nightmarish as I have read it is…

I did too, hoping that customer service and canceling are a breeze… I kept coming back and coming back again and finally decided to do it.