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Looking for the latest spoiler for this box? Find it here:
We have the full spoilers for the March 2018 BeautyFIX subscription box exclusively for MSA readers! (Use coupon code MSAMARCHBFIX to save $10 off your first box!)
Dermstore offers professional-strength formulas from top skin care brands (otherwise only available at a dermatologist’s office), hard-to-find spa care and natural beauty brands, professional hair care and makeup products, and specialty brands from around the world.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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This match box was so wrong the photos they had on Instagram after the PTR fiasco not only showed the full size PTR mask also a Jar of first aid cream not a tube. Honestly they should have shipped the correct sized products out to everyone or have a credit enough to cover the cost of the mask which is more than $25
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Desiree
I agree! I must say that I bought that PTR Irish Moor mud mask a couple of years ago on eBay in a bigger size than the big one at Sephora and I got it for about $30 on eBay and it is my favorite mask I have ever used, well, it is a tie with the ren glycol lactic Radiance renewal mask but the Irish Moor mud mask does not dry because it is a mud with thousands of years of vitamins and nutrients in it and it leaves your skin looking glowing and healthy and it is great to spot to put on zits because it takes the redness out and soothes and heals them quickly without drying out the skin around them but somehow it dries out the zip it and seems to get rid of any infection in it after you pop it. Does anyone know if the $25 coupon is good for the next dermstore box? Or does it have to be on items you buy from them?
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katherine
How did you get your $25.00 coupon? email?
Tara
Actually msa has the incorrect size for the first aid. We received a 2 oz jar. Dermstore also sent out $25 gift cards for all subscribers regarding the ptr mix up.
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Desiree
Is the $25 coupon from dermstore good to use towards the next box I get? Or does it have to be used on items purchased in the store that are just Beauty items and not the box? Thank you
Carrie
This box has so many tiny tiny samples!
I just resubbed for the Dermalogica product.
A $20 comb is laughable. I dislike the PTR line but agree with many about the mishap of size.
I’m a bar soap junkie and loved the idea of getting a bar soap! And in a “deluxe size” too. I guess deluxe means hotel sample size? I must be living on another planet. Seriously? This box looks like overstock from a hotel stay.
Still….I do like BF. This time my money just paid for humor I guess.
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bruinkitty
Code worked for me right now.
I’m sure I will be happy with whatever substitution or addition they provide.
Thank you, Liz, for posting.
I’m glad BeautyFix is trying to do something 👏
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Leyla
I would definitely call asap to get ahead of the avelanche, even if you haven’t officially received it! Just a suggestion…🤔
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Maggie v
I bet they’ve taken off the $10 code because they are now faced with the added expense of sending those promised 1.7 oz samples….
I contacted them on fb messenger and they replied that they will “review your request and get back” to me. (I said I ordered and expected the 1.7 size which was advertised).
Glad to hear they are aware of the mix up. Interested to see how they resolve this.
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Redhed36
Liz if you have any insight I would appreciate it.
So now I am mad. I was waiting for the whole mud mask thing to be figured out before I ordered and now the $10 code is no longer working. I tried three times and the last time I copied and pasted and “invalid code”. Ugh!! Plus their paypal is still not working. This is a sign.
I can’t win. Lol.
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Melissa W.
I don’t think their letting people buy this box at all right now.. I ordered one a few days ago just fine, but now it’s having you put in your email address and will let you know when it’s available.. Very odd..
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Missy
Yup same here not letting me get it says it will email me boooo I knew I should’ve made the move earlier today!😢
Redhed36
I was able to buy it with $10 coupon.
Nancyisshopping
I have never gotten the paypal to work on an ongoing monthly subscription…only for a one time box.
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Liz Cadman
Sorry. I let them know about the situation and I’m waiting to hear back from BeautyFix. I’ll update as soon as I get info.
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Melisa Munoz
The site says the box is coming soon. So im sure thats why code isnt working. I’m sure they are trying to fix the issues with the box
Renee
I think they have to do something, because the box people have received has about an $80 value give or take, not the minimum of $100.
lyl
I just got off the phone with a customer service rep, and he told me they just found out about this debacle and are currently “having a meeting about it.” I was told to give them a few days while they figure out how to make this situation right. All receivers of this box will supposedly get emailed in a few days about this issue. Man, I wish I had called hours earlier like Leyla!
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Leyla
I guess it was a blessing in disguise for me, lyl… trample them with requests/calls until you get the order/shipping receipt like I did!
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justmissjamey
This makes me nervous because I got an email already that my box has shipped.
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Melissa W.
I love Beautyfix and usually, when they make a mistake, they fix it.. So, I have faith in them.! I believe they will send everyone their promised full size PTR Mask!
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Tara
They are good at fixing mistakes! When they were selling past boxes last month I ordered 2. One was fine but one had tiny little dead beetles stuck all over the tape that holds the box together. Gross. I sent them a picture. Everything inside the box was totally fine, they were only stuck to the tape. But they sent me a new order, with both of the boxes, for free.
Redhed36
That would be awesome. But depending on who’s fault it is. BF or the retailer. If it’s BF fault and they have 2,000 messed up boxes it would be cheaper just to credit the accounts, but if it’s retailers fault then they should send out replacements. I am interested to know who’s slip up this is and it seems like a big one.
Jeri
It looks like my box shipped on Friday March 2nd..might get it by weds. If I end up getting the tiny mud mask I’ll be getting in touch with them too! Thanks for all the info!
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TJ
I received my shipping confirmation Friday also arrival Wed through next week. Looked up shipping info and post office hasn’t received it yet. It just says label created. Hopefully our boxes were caught. With a company meeting it sounds like most were the small sample though.
It will be interesting to see how they fix this. BF does have excellent customer service.
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Melisa Munoz
Mine had tracking info yesterday saying it had been sent to the shipping partner, today it says preparing. So something changed 🙂
Theresa
Thank you, Leyla, for sharing your experience. After seeing the full spoilers and reading everyone’s comments, I decided to pull the trigger on this month’s BeautyFix. I can’t say no to a top-rates mask and everything else is just gravy. Super excited!
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Leyla
Me too Theresa, too good of a box either way for me too. The only thing at stake here is their reputation, integrity and Custome Service!
We’re watching BeautyFix, we’re all watching! 🤔
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Lin
Got my box in too with the 0.5 oz mask. In fact, i just accidentally overlooked it when trying to get the size off tje container! LOL! I emailed customer service about it, included the link to the Instagram post, a pic of my box, and a screenshot of where they said “full sized”. I refuse to call them because last time it took 45 minutes for somebody to answer. They are pretty cool over email though. I’m at work so I can’t use their chat…
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Elena
Ok. Let’s make everything clear. I see full size 6 oz First Aid Beauty Ultra Repair Cream in Vanilla Citron on the box picture. Are we supposed to get 6 oz or 2 oz? Leyla, which one did you get?
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Leyla
Def the 2oz Elena…😕
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Nancyisshopping
FAB Ultra Repair cream comes in 2 oz jars too.
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Lin
Obs not who you asked, but mine is 2oz.
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Elena
Thank you, Lin! Was it a tube? If yes, why would they picture it in big jar? Another mistake maybe?
Nancyisshopping
I just chatted with a Dermstore rep and he confirmed that there is supposed to be a 1.7 ounce Peter Thomas Roth Irish Moor Mud Mask in the box.
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Leyla
Ok guys here’s the deal, they only have the ad to go by if u speak to a rep, so going by that I received a brand new 1.7 PTR Mud sent to me without any further questions:
TOTAL CHARGED: $0.00 Dear Leyla,
Thank you for ordering from Dermstore. The details of your online order are listed below. ORDER NUMBER: 34238832 DESCRIPTION QTY PRICE TOTAL BeautyFIX Peter Thomas Roth Irish Moor Mud 1 $0.00 $0.00 Merchandise Subtotal $0.00 Shipping $0.00 Sales Tax $0.00 Order Total $0.00
I’m obviously one of the 1st ones if not the 1st so I don’t know if that is going change for anyone or if my box was the only mistake. I suggest that if it happens to you, you call asap! 😍
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Maggie
Thanks for all your info! I’m certainly going to ask for the 1.7 size if (and I suspect I will) receive the 0.5 sample.
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Renee
I did chat and they also said 1.7 oz, so I think that was the intent. Otherwise, the value would be well under their promised $100+.
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Leyla
Thanks Renee, I ruffled everyone’s feathers, I hope it only happens to me! 😉
Tat
Good work, Lelya! Ladies, we *all* need to call. BF is my favorite box of all time, but if you advertise something, you stick to it.
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Leyla
It’s absolutely my fave all time too and I hated posting negative stuff Tat, I LOVE BF! But as customers, when wrong, we must hold them accountable! 🤓
Tat
Sigh. Sorry, Leyla.
Redhed36
So are they going to make it right with you? Sounds like you got blown off.
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Leyla
That’s the email of the order sent by next day UPS babe, they dealt with it decisively! 🤗
nonya
??? …she said they are sending her a 1.7 oz of the mask at no charge…
Thanks for letting us all know about this Leyla and calling! Hopefully your was just a weird mistake and everyone else’s boxes will be correct. I will definitely be contacting them as well if I don’t receives the items as advertized.
raindrop
What do you mean? They are sending her the correct size.
nonya
I subbed to this box for the first time based on the advertized 1.7 oz mask. I know the box overall is a great deal, but I’m going to be pissed and will cancel permantly if we are getting less than 1/3 that size instead.
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Leyla
Can you believe I’m still on hold??? Unbelievable…😒
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Christy
Leyla, why don’t you try the chat feature on the website? I’ve had good luck with that.
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Leyla
Ok, will go on my mac while not losing my spot, thanks Christy! 😊
Redhed36
That is what I usually do. Usually while at work. LOL. Plus with chat you can usually have the convo emailed to you for paper trail.
Christy
Canceled for February. Staying canceled. I feel like I dodged a bullet!
This was one of my favorite boxes and I’m sad they’re going the route of other crappy boxes. Even at $16, I don’t want to support deceptive business practices.
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Maggie
Well I subscribed for the FAB cream and the comb and was excited for the “full size” mask…did seem too good to be true having a $42 retail.
Since our fellow member has indeed received a travel size of the mask – I’m a tad bummed. That WAS deceptive advertising…no, it was an outright lie.
I’m not having much luck with this subscription business…between this and the PUR mystery box fiasco, I think I’ll go back to buying only the products I want, when I want them!
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Laura B Clar
Straight from their instagram:
“There’s nothing like a full size #peterthomasroth #mudmask to start the box off with but today, we’re unveiling that we included a premium, luxury hair tool from @harryjoshprotools as the 2nd full size item as well! “
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LOKL
So if you go to their Instagram story in their bio page it shows the 1.7 oz one. From their story it seems like a decent size so I don’t mind it. I can’t imagine how big the 5 oz one is it the 1.7 oz one is that big.
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nonya
They also said on their instagram that this box would have a value of well over $100. Not at all true with a 0.5oz of the mask.
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Shelby
Beautyfix has been doing this more often. A couple of months ago they had an Ernst Laszlo combo set that they said was the travel size, but they sent out a teeny tiny sample set instead that was something lime one third the size of the travel set advertised. I have all the details in my listing of the set.
It is definitely deceptive marketing. I also noticed that the mask and the FAB cream containers look like they are the same size, but even according to the apparently incorrect product info BF listed, that can’t be true. I am so glad I’ve cancelled as of this box.
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shari
Actually when you get down to brass tacks and marbles, the comb is the only full size product in the box.
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Kay
Aww man, I subbed to this box just for that full size mud mask…I hope they make this right. Regretting subbing now!
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shari
If you look at the picture up above that shows the products it looks a bit deceiving also it shows the Repair Cream the same size as the Peter Roth mask. I thought I seen one of the spoilers as it being a tube. This is a very odd month for Beautyfix! I wonder if it is too late to cancel on the principle of it all!
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Snowhitetwin
Do people not proofread what they put on their sites? I can’t believe all the mistakes I see and find all the time. Why are we doing other people’s jobs? These companies need to get their sh** right.
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Leyla
Ok…Since I’m the 1st to get BF, apparently, I’m calling them now to get to the bottom of this before anybody needs to! I’ve never called, this shall be interesting… 😎
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Daisy
Thanks Leyla for getting the ball rolling for all of us
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Leyla
No biggie Daisy, we’re all on the same team! 😀
Maggie
Good luck to you! Hope they straighten it out for you!
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shari
Oh Wow… I ordered because I thought the Face Mask was a 1.7oz size as listed. 🙁 This kind of seems like false advertisement to rope us in. I sure hope they are not going the way of Glossybox.
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Snowhitetwin
Glossybox was the worse! Blatant lies all the time. I would never go back to them. Even if the mud mask size is wrong I will chalk it up to human error. Target has done that many many times with their boxes but people don’t seem to mind.
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shari
The Target box is basically free, you pay 7.00 and get a coupon back for 3.00 after you figure in shipping it basically is a freebie not many people will complain about a free box!
Emily
So, Beautyfix is actually a owned subsidiary of Target…
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.