BoxyCharm February 2018 Theme Reveal

Does anyone know what kind of brushes those are? Like a powder brush, blush, and eyeshadow? Clearly I don’t know what I’m doing 🙂 But I loved my first box in January!

Okay, so I’m always excited for my monthly box from Boxycharm, but I’m somewhat dreading the rest of the reveals. I may be the only one, but I’m over the whole “duo-chrome/iridescent/color shifting” trend with cosmetics. Products like the Moonchild/Aurora highlighting palettes from ABH, for example, or any of the “toppers” that change the colors of the products below it. For me, that stuff isn’t ideal or practical for usage when I’m most often wearing makeup (I don’t want purple/green/blue shifts on my cheekbones while I’m at work) because it doesn’t fit daily. It looks fine if I’m doing any actual specific look for social media/going out, but it just doesn’t fit for me. Maybe I’m alone in this, but I’m over that trend. The “unicorn” collections had a lot of this, too. I don’t mind eyeshadows being this way, but face products and lip products, I’m kinda over. It’s been run into the ground for me. I’m hoping this box isn’t stuffed full of items like that.

i hope we get a setting powder soon, i think that could be a fun thing to try from a different brands

Seems like customer service is sporadic at best. I’m glad some of you had positive experiences, but there are A LOT of subscribers who have not. After I redeemed points, I was sent an email confirmation and saw that I had been charged cash and not points. I was also charged shipping although I had purchased a free shipping with points. I immediately contacted them and asked for a refund to my bank card. I was then sent a shipping confirmation. The next day I received an email that was rude and dismissive. They said they had already processed the order and that I would not be refunded!!! They literally said “there was nothing they could do.” This was their mistake and it had happened to many other subscribers. I sent an email back that said I would return the products and expect a full refund OR they could give me a refund and deduct the proper amount of points. No response to date (and no, it was not in the spam folder). I suppose I will have to open a case with my bank. This whole episode seems shady or like a scam. How can they not know this was an issue when it happened to so many subscribers?? And BTW, I really don’t think this is whining or complaining. They have my money and refuse to give it back….this is a valid issue.

Correct me if I’m wrong but isn’t this pretty much the theme every month?? For some reason we always need to glow…

I just used up all of my charms and canceled my Boxycharm. I love the box, but I can’t justify it anymore. I always ended up giving almost everything away. I wish Boxy would do a skincare box as well as the makeup box. I’d be all over that.

Ohmigosh, you’re killing me, Liz! I had unsubscribed from a ton of boxes, was finally getting subscription box sober, and in just the past two days I’ve fallen off the wagon. The only way I’m ever going to get clean is if I stop reading your blog! I can’t help it… I gotta know everything!

Boxycharm you rock my socks off every month! Keeps getting better and better! People who have problems with this company must be a little silly. Come on now ladies, it’s 21 bucks a month. Enjoy what you get and just have fun with the makeup!! Quit being so picky. If you don’t like an item gift it to a friend simple as that.

I’ve never had a problem with cs. They’ve gone out of the way to fix things that have gone wrong but they are slow to respond.
But I understand, I’ve dumped boxes for bad cs and won’t go back to them.

I may be alone in this but I kind of feel like I expect crappy customer service from subscription boxes. It’s like shopping at Nordstrom’s (full price) vs. TJ MaXX (discounted). I have received damaged products before but I kind of feel like it’s th price of doing business with a discount product company.

So far I’ve really enjoyed this sub. Maybe I got lucky, but the one time I needed to contact their customer service I had no problem. That said, I hope the theme doesn’t mean more highlighter. I have enough from this and other subs to glow until the end of time!

I’ve been with Boxy for years and never had any type of problem that they didn’t fix. You have to be patient if they are slammed with complaints. You can tell from the facebook page that they are probably slammed every month with customer service because for some reason people complain that they didn’t get a color they wanted or the product they wanted or their box wasn’t as price comparable as some of the others. If you email, give them 4 business days and then hit them up on facebook messenger. BUT might I suggest you do a search in your email from boxy support because a lot of times the email is there it is just in a spam folder or something to that effect. If I were them I wouldn’t have a publicized phone number either. Can you imagine the poor person answering the phone all day and all they are getting is phone calls from entitled, whiny children? Social media especially has turned into something terrible.

I e-mailed Boxycharm about a broken bronzer pallet that I had received and I never did get a response. I just threw the pallet in the trash.

Yes!! Something that is MY color!! Yeah purple!!

Buyer, beware!!!! This company is truly awful. BoxyCharm has virtually no customer service. They tell you to email and then you never get a response. They don’t have a phone number or a live chat. Check out their Facebook page to see how bad this company really is. They charged my bank card last week when the charm shop added new products. I redeemed some of my points but they charged my bank card for the items!!! Charm items are posted as “charm-only”. They are not for sale with cash, yet they charged my bank card for $46. There are a lot of people in the same boat (again, check Facebook). One subscriber was charged $99 for redeeming points!!! Josef, if you see this, please get your act together. There is no amount of eyeshadow and highlighters that are worth this customer service nightmare.