Rituals Limited Edition GlossyBox on Clearance for $13.30!

I called Customer Service and they would not honor the advertised price. She offered to sell it to me for $25. I said “no thanks.”

Customer Service Rep told me they had just been bought out by another company and that there has been a lot of confusion there. So, is there new policy now “Bait-And-Switch” because that is exactly what this is.

Nope, never again.

Tried to post review feedback on their site for this box since I just discovered the cancellation.

And of course, they won’t post it.

Just figured other people might want to know about the price hike.

That’s just bad juju, at the very least they would have been wise to honor the first wave that went at the 13.30 price, this is going to cost more in angry customers 5hanthe6 would have lost in markup of the box, if 8m not mistaken I believe they have been bought out by the same company that has look fantastic.

I will never do business with this company again. This was my first time purchasing with this company and my last. This is very bad business practice.

Glossybox has sent en email apologizing for the error. That’s it.

I ordered this limited edition set and thought that it was a steal of a price. At first I thought, am I dreaming that this box set was so cheap but later on I noticed that the pricing changed afterwards and then yesterday I noticed it got cancelled. Today I received a response from Glossybox and they apologized to me that it was a pricing error on their part and they had to cancel the order. The refund will go through within 3-5 business days. They have the correct pricing now and if still wish to order it I can. I’ve very sad about it but I totally understand.

My order was just cancelled. I got an email saying due to error in price. I’m off to check my bank acct.

Well, I think this is the last straw…I have had it with Glossybox…they have such terrible customer service…they should have honored the $13.30 or at least given a % off of the $30

I just got an email cancelling my order, stating that the price on the website was wrong. Now it’s on the Glossybox site for $30. Eh.

I got a cancellation email and I have tried to post it here multiple times and it will not post

Here;s my email:
Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
GLOSSYBOX Customer Service Team

I keep trying to post the email I got and it isn’t going up so sorry if now it comes up a few times> I sent an angry reply and made a comment on the FB page. Agree that people on instagram should dlam them. I had ordered 3 for Christmas gifts. Here’s y email:
Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
GLOSSYBOX Customer Service Team

I got a cancellation email and sent them an angry email. Here is the email they sent:

Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
GLOSSYBOX Customer Service Team

My email said my cancellation was due to a pricing error on the website. I actually got on line to order the Glossybox LE edition but the truth is … I have enough product and don’t really need it and this pushed me to “no thanks.” Maybe they lose too much to honor their website clearance price. I think I will just stick with the monthly stuff for now. Good lesson in sticking to a budget

Hello xxxxxx,

Thank you for placing order xxxxxxx with us.

Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
GLOSSYBOX Customer Service Team

This is the email I got.

Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Got my email from Glossybox…

“Hello (removed),

Thank you for placing order (removed) with us.

Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
GLOSSYBOX Customer Service Team”

Not happy.

Glossy just posted on their fb page that they are “fixing this technical problem right now” and everyone will receive an email that “solves the problem”.

Liz, I ordered yesterday when you posted. I never received an email that my order was cancelled. Only found out about it on the forum. This is very bad business practice. Please get an explanation and resolution for your loyal subscribers. Honestly you shouldn’t even be posting any of their other deals until they resolve this. How can we trust any of the info you post about their boxes if they summarily make changes without notification?

Mine was cancelled too…

I’m wondering if the $13.30 price was an error on someones part and when they realized their mistake they had an “Oh crap” moment and cancelled them all!
I agree with comments about Glossybox needing to honor our purshases at $13.30,they need to find a way to make this right!

Seeing as this was my first order with them, I have now asked for them to delete my account because there will be no future business.

I was one of the lucky ones who got a box for 13.30. Today I saw comments on another post about orders being cancelled so I ran to check my email. Nothing. So I logged into my glossybox account and yep, my order was cancelled.

This is frustrating. I’d heard about the legendary terrible glossybox customer service, but hoped to avoid it. Oh well. Guess I’m not that lucky after all.

Wow … Thanks Glossy for cancellation and No reason…..

Wow.

Well, I did not receive an email about cancellation, but did check my account and found the order had been cancelled.

I almost ordered the holiday box this morning and now I am so glad I did not. I had been hesitant to even order the Rituals box due to frequent customer service complaints I read on here. And now I will never do business with them again because they didn’t even bother to send out an email. Idiots.

My Rituals box was cancelled too! That’s false advertisement! If you went into any store and they had a price for an item, mistake or not, they have to give it to you for that price… so why is Glossybox not doing this? They should at least give up some credit or something to make up for this…