GlossyBox Limited Edition Holiday 2017 Box Spoiler #1

Where did you find the second spoiler, Julie?

Yea they don’t do anything about it. They really have horrible customer service. *grrrr*

They didn’t do anything to “fix it” like they promised. I’m happy about the LE box though. Instead of spending $30 on the Rituals box worth $84, I would rather have the LE box for $35, with a retail value over $200. I’m done thinking and talking about the Rituals box. I will just remember how they are for the future and only get the ones I really want.

The credits were given to people that had glossydots for filled out surveys that they never redeemed. If that helps.

Hi Luna, how did you use your GB credits for the box? I’ve been a subscriber for 5 years, when I logged in the system wouldn’t even allow me to use the 5.00 discount code. I never received an email about it (not in trash either). I emailed them last week to inquire but no response. Any help from anyone would be appreciated!

I have placed an order for the monthly (November) box and the Limited Edition box (not the holiday or Rituals) and was informed twice now that GB has merged with another company in the UK their computer system is a complete mess, points are missing, subscription info isn’t showing, accounts are missing info, no info is available from the customer service reps either. I’ve been told on 2 separate calls to try back in 24-48 hrs and the system should be updated… They should have had this all worked out before going live with any updates.. When I try to get any account info or to see when my boxes will ship I see nothing, but they took the money out right away!!! Not at all happy. I’m thinking of cancelling with my paypal and getting my money back, this is crazy… by the time the November box arrives its going to be January..

The Products: 7 full-size products worth over $204. Brands included:
Sunday Riley
GLAMGLOW
Skinn Cosmetics
NEST Fragrances Candle
NCLA
Buxom
DHC

I copied that from the box description. I didn’t believe they would be. But when I saw your question I actually read word for word and wow looks like they may be. Or atleast that is what they have clearly put in writing!!! Yay!

It says right in the box description that these are 7 full size products.

Anything with vitamin C, AHA or BHA, given it’s liquidy goes on bare face. And then follow up with a hydrating toner. And moisturizer so on.

I’ve heard many people in the skincare industry say that moisturizer is always the last product you put on your skin – after toner, serum, etc. It supposedly seals in all the other products you put on your skin beforehand.

This isn’t a dumb question at all. But yes, for skincare you use the thinnest to thickest products. Since serum is usually thinner than a moisturizer, you’d use it first. Also, I’ve heard that if your skin isn’t used to vitamin C serum, you can mix the serum with your moisturizer for the first couple of weeks so that it is less irritating to your skin. As for your second question, you can use some serums alone if the directions for that serum say you can (usually they are moisturizing serums), but for a vitamin C serum, I wouldn’t.

You should layer products from thinner to thicker consistency and water-based before oil-based. You don’t have to use a moisturizer if you don’t feel like you need one but vitamin C increases your sun sensitivity so you do need to use SPF when you use it.

Update: looked up the vitamin C-niacinimide combo myth and it’s just that, a myth. The study that came to the conclusion that the two should not be mixed is seriously outdated and methodologically flawed. Actually, the combo is thought to produce better results than just one alone. The more you know!

I saw that too and hope and believe it is an error!!!

Actually, it’s a myth that vitamin C and niacinimide shouldn’t be combined or else they will cause breakouts and redness etc . The study that came to the conclusion that the two should not be mixed is seriously outdated and methodologically flawed. Actually, the combo is thought to produce better results than just one alone. Just so you know.

It’s a problem because it was probably an illegal move, and they didn’t address it swiftly with an email, post on facebook, or any other communication. While they have a term you see *after* you order in the order confirmation that they don’t consider it a ‘contract’ until they mail the package, that term is an ‘unfair term’ under current contract law and wouldn’t be considered valid. A reasonable contract exists once the buyer agrees to buy at the listed price and the seller ‘accepts’ the buyers request to purchase by putting the order through.

However, there are a couple cases where it would be acceptable for the seller to renege on the contract – but they need to communicate and in a timely manner. One is if due to some gross but honest miscalculation they priced the boxes at a cost below what it would actually cost to order them, and so cannot reasonably fulfill the contract. (If its old inventory they are selling off though, I don’t think this would apply since they already have the items.) Another exception might be a massive website glitch, such as happened to Walmart a few years back where TVs were suddenly ‘discounted’ to $8.50 and there was a run – they caught the error quickly and canceled the orders, sending an apology email and a coupon.

I think most people would be willing to cut them slack for an honest human error or a massive website glitch, but there has been no explanation yet – people weren’t even sent a notice that the order had been canceled! Furthermore, they didn’t even pull the product until an explanation could be given – just upped the list price. Because they didn’t pull the product and there has been no explanation, the higher price could be considered a type of bait and switch where the person is lured in with a discount, but then persuaded to buy at a higher price.

Agree. It was just an error, and they credited our charges and reward credits. Maybe a little disappointing, but not a big deal in the grand scheme.

To each their own on everyone’s opinion, but I don’t think it is surprising for people to be upset thinking they purchased something, getting an order confirmation, and then finding out from a third party all orders are cancelled. Especially with the holidays, and people needing to ship items customer service is key. So this is where we will agree to disagree. Especially, when the company was approached and just now made a comment when customers decided to take it to a higher level due to no communication.

Totally agree with you! I’d be a little annoyed but not boycotting the company mad about it though either.

Nobody let’s anything go here. There’s women here that still complain on a regular basis about some sub box injustices they suffered years ago.

Exactly what I’m thinking too

Why can’t I find them in Facebook. When I ho to their fb page, the most recent post is like 3 years ago..

Agreed Whitney. And the issue is not officially resolved. But as I have said before in posts, everyone is free to purchase how they choose. There are just too many other companies with better service that I can spend my money with.

I didn’t know they canceled the orders!! I’m pretty mad about that, I ordered two boxes one free after credits. I previously bought two LE boxes at full price. I see now my account has my points back in it; but not going to even waste it on another LE box.

I bought it too to use my credit.

I was excited about this product until I read the comments…hope it works for me. I do have a history of liking products everyone else hated.

I just told my hubby word for word the same thing – LOL! Not gonna cut off my nose to spite my face. I too can hold my ground and have in the past, but I bought one because it’s gonna be a great box. I can’t say impressed I was with the CEW box- LOVE it.

Me too…