GlossyBox Limited Edition Holiday 2017 Box $5 Coupon + More Brand Spoilers

I also finally got an email. It said they were sooo sorry they had to cancel the order but if I still wanted to reorder it I could go back and buy it for $30.

And imho, the reason many of us are posting here is because the Rituals fiasco has nothing to do with the contents of the box, and so doesn’t need to be restricted to the Rituals post. It has to do with the company itself. If there is a Glossybox post, then Glossybox complaints are welcome. I sincerely hope that the Holiday boxes are stress free and delightful for those who order, but as for me (and my repeated unhappy encounters with GB), I have finally learned my lesson. If all the shared negative experiences can save someone some money and/or frustration, then the time spent writing this out (and wading through negative comments harshing the Holiday buzz) will be worth it.

I for one am glad for this community and for Liz’s work here, and I’m glad for people who offer warning to those of us who value good deals AND responsible companies.

Same on my Instagram post. We’ll see what happens…if anything.

I received an email regarding the cancellation and they explained it was due to the wrong price being posted on their website. Sometimes errors do happen. It’s unfortunate, but they apologized and owned up to the mistake. I am still ordering my holiday box and using my credit – which I initially used for the ritual box and has been credited back to my account.

Wow. That’s another interesting twist to the story. They really just needed to admit to the error and apologize yesterday….that would have gone a long way.

These comments do pertain to the Holiday box since they are about people’s experiences with the same company (Glossybox) in regards to the Rituals box. I, for one, appreciate being informed on who I support with my money and how the companies handle their business dealings and how they treat their customers. If that doesn’t matter to you, you can skip over the comments and warnings. Good luck.

Really? You have problems with people warning others that they might get scammed by this company?

I am thankful to the ladies that told me about the other issue. Otherwise, I wouldn’t have known my order was cancelled. The company sure didn’t contact me to tell me.

I was thinking they sent an e-mail special offer here to present for the Rituals box and it was that price on their site yesterday when folks ordered. Maybe I am mistaken (?)…. Anyways it’s odd if so cause the box has been $30 dollars since the first of the year and is now back to that price. Don’t know how they could oversight something like that.

Should b candle. If it was a votive they would have mentioned votive not candle. Love candles so either or I’m okay with.

They did advertise FULL sizes though….

Just recieved the following response from GLOSSYBOX

Unfortunately we have had to cancel this order. This is due to a pricing error on our website. We pride ourselves on having accurate information on our website, but on this occasion there has been an error which has subsequently been amended.

We understand this could be very frustrating for you and apologise for any inconvenience this might have caused.

If a charge has been taken for the order, then a refund will be requested upon cancellation and the money returned to your account within 3-5 working days.

If the item is still of interest to you, it can now be ordered at the correct price on site.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
GLOSSYBOX Customer Service Team

I’m not sure since I’m not a lawyer, but I’m pretty sure they can’t do that short of a website glitch or honest miscalculation where the price was set less than their order cost (which wouldn’t apply to old inventory I would think)

Case law for contracts since 1953 (pharmaceutical society vs. boots) has a reasonable contract set when the buyer accepts the price and the company accepts payment at checkout.

Some internet companies try to slip ‘this isn’t really a contract until we mail’ clauses into their terms of service or confirmation emails, but there is no real legal standing for them. They are considered ‘unfair terms’ (unfair contract terms act 1977) and there is no precedent of them holding up in court.

I’d be a lot more willing to cut them some slack though if they had apologized immediately rather than just cancelling without notice and selling at a higher price, which just seems fishy.

Thank you.

Greatly appreciated.

I haven’t received a response yet. I will post as soon as I hear back. Sorry about this!

Remember some people got a $2 one time use hotel shower gel or lotion in place of the Nuxe.

GB has no shame!

All right, I’ve been a faithful GlossyBox subscriber for a number of years now, and have been paying the full $21.00 per month, as ridiculous as that sounds. I just tried to pre-order the Christmas LE box, and it will not let me use the $5.00 discount code! How absolutely infuriating. Can anybody offer any suggestions as to how to make this discount work? Apparently, I am just plain clueless. Thanks all.

okay, nevermind….duh haha

Mostly through doing the monthly surveys I think. I never bothered to do them since I didn’t expect to have a long term sub and only had about $2 somehow.

What was Glossydots is now credit to use on things like Limited editonbox or Look Fantastic, some points just come from having subscription and you also get them from reviews and referrals. I had a previous account that I logged into and discovered $10 in credit to use towards LE box.

If you have dots, if you can access the code: you could get a box valued at $400* for $25 or less.

(*That’s if the box lives up to the hype, there is no product bait & switch, GB doesn’t decide to arbitrarily cancel, it doesn’t sell out, all the products arrive intact….)

Sorry, I would be the wrong person to ask. I am co.pletely disgusted eith how they handled the rituals situation. I have let it go when emails weren’t returned in the past and when they were returned it was because I made a complaint on a blogging site. But what happened yesterday is just wrong. And they cannot use the excuse we should have noticed a decrease in price because the rituals box was discounted one time before to about 25 and that was closer to after it first came out. And yet, we still have no explanation or apology for the horrible mishap from Glossybox.

Same here I worked in customer service for years and was taught the customer is always right (even it that is not always the case and there are other circumstances).

It seems nobody is going to receive the Rituals from Glossy Box as it was presented. I aimed to purchase it and see how the service/product was but went to the site after reading this and find my order is cancelled also after getting a confirmation.

I am new to this (except for ipsy and birchbox for two + years which I am okay with) and thought to venture out and explore …try a couple of different box companies. So far it’s been really sad service.

Maybe on account of it’s the holiday season (?)…may not be the best time to try out newbies.

I signed up for the Pure Vida bracelets this month. While others seem to have received theirs (but not all) I have not…I called and they said they were having “shipping issues”and it would be mailed next week. Another sub box company told me that also…even AFTER sending me a tracking number with notice my box had shipped….I noticed for a week it did not move (just had shipping label made). When I realized I e-mailed the company and was told sorry “shipping issues”…When I complained about it instead of maybe next week they sent it express and I got the box in two days.

So far I have tried three new subscription boxes and all have had “shipping issues”. Or I wonder if it’s computer issues instead…hard to tell.

Canceling all orders because they made an error in pricing is beyond unprofessional (and unacceptable). I personally didn’t even place any orders, and I still find it absolutely mind-boggling.

What’s so funny about that?

And I wonder how exactly can they possibly fix *this*?

I’m not understanding what’s so funny about it. I’m sincerely glad you’ve had a good experience with their CS, but that’s no reason to discount or laugh at others’ experiences.

Where?

I guess nobody it seems is going to receive the Rituals offer as it was presented. I am new to this (except for ipsy and birchbox for two + years) and thought to venture out and explore …try a couple of different box companies. So far it’s been really sad service. I had the same happen to me with the Rituals offer you all did…it seems I was not charged but I was not notified the order was cancelled either. Strange. Maybe the season that is may not be the best time to try out newbies. One of the ones I signed up for the bracelets others seem to have received theirs but i have not…I called and they said they were having shipping issues. That is what another one said too even after sending me a tracking number for a week it did not move so I called and they said shipping issues…and I don’t know…when I complained about it instead of maybe next week they send it I got it in two days.

Yeah I still remember seeing the same email in the past from them we get a lot of calls we have limited staff. But enough is enough with their poor customer service and false advertisement. Again, no one is looking for perfection but to not even care that their customers ordered and had to find out their orders were cancelled on a blogging site is unacceptable.