Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Looking for the latest spoiler for this box? Find it here:
PLAY! by Sephora is a monthly beauty and makeup subscription box. Each month, Sephora sends you a mix of six samples (including cosmetics, haircare, skincare, fragrances, and other beauty products) personalized to match your preferences and a PLAY! BOOK of tips and tricks.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Join the Conversation
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.
I am really happy to say it’s an interesting post to read . I learn new information from your article , you are doing a great job . Keep it up. And must visit our site.
Reply
Jacki
Both Editions are available right now arc Sephora.com!!
Reply
Jacki
*at*
I was writing customer service about my order and saw I could add them to my cart. Hopefully that means those delayed shipment orders will be fulfilled for y’all
Reply
Jane
This box is restock right now
Reply
Hen
OMG I’m obsessed with this Atelier Cologne in Santal Carmin Giorgio! It smells SO GOOD. I’m not normally passionate about perfume but this one is the most unique scent I’ve ever tried. Definitely taking it with me for my upcoming trip.
Reply
Diana
I received both versions of this box and i have put items up for swap. Click on my name for my swap profile listings.
Reply
Kitsune
I ordered edition I and got edition II. I called the Rouge hotline up and they refunded me the $20, no extras :/
Anyone located in SoCal want to swap my II for your I?
Reply
katy
I ordered both boxes, and I love them! Absolutely pleased! And because that must’ve been my day for miracles, I even got ALL the samples I actually ordered! I added in a KVD lipstick (the ones on sale) and got the Korean beauty bag as a bonus, and THAT was foils in a case, but honestly, they were really good foils. Stuff I really do want to try.
All in all, the total order was a win! 🙂
Reply
Kirsten
I received Edition 1 — and I ordered Edition 2. Anyone want to swap? @reinventioninc on Twitter.
Reply
Amy S.
I’m really irritated with Sephora. I am Rouge and ordered one of each version as soon as I received the email that they were available on Thursday. I just received an email about an hour ago that there was a “processing delay” and my order would be shipping in 2-3 days.
Reply
Adele
My cousin was supposed to get Edition II but was sent Edition I, and to make it worse, they replaced one of the samples she requested with Gimmie Brow, the one that has been recalled.
Reply
Jess
OMG sephora ALWAYS gives me the wrong samples, and even worse its stuff that I would NEVER select 🙁
Reply
Jacki
One order not long ago had all 3 samples I picked. Mind blown!
MzKalyeeJames
What recall?! 😱
Reply
Jess
the recall is just something that has been blown WAYYY out of porportion…. the girl who had eye irritation only had a reaction because she used gimme brow as a MASCARA…. it has fibers in it, and it meant to ONLY BE USED ON EYEBROWS, as it has not been tested for safe use directly around the eyes. Benefit said themselves that if you use the product AS INTENDED, for EYEBROWS, then it is completely safe. but people are “silly” and dont follow directions, not knowing the outcome or effects, and use things in ways other than intended. thats the ONLY reason she got a reaction. sheesh… the things people will do for attention!!!!!! SMH!
Adele
Benefit recalled it and Sephora has a link to this on their page:
It was in my September Play box and Sephora refunded me the cost of the box. But like others said, they are inconsistent. Some people only got 50 points, others 250 and some refunds.
Tonia Taylor-Zornes
I guess Sephora really messed up big on these. I too ordered edition 1 and received edition 2. They gave me a partial refund and 200 points. My order form in the box even said it was edition 1, so somehow they cost themselves alot of money and problems.
Reply
Carol
How do I get alerts of these limited boxes? This is my first time reading on it and I am bummed I didnt get the opportunity to sign up!
Reply
Gianni
I ordered edition I and got edition II, I’m very disappointed.
Reply
Kali Jones
And I ordered 2 and got 1 super disappointing.
Reply
ashley gladney
same I order edition 2 and got edition 1
Rachael
I was so excited to get this box! I ordered edition 2 and when I opened the box this morning it was EMPTY! I got nothing but the free samples, which weren’t even any of the ones I selected. Customer service agent could have cared less and offered a refund and 100 beauty points. Does anyone have an extra bag they would want to sell? I’m so sad.
Reply
Rachael
I ordered the second edition and got the box today and there was NOTHING INSIDE!!!! I’m so upset. I called customer service and the girl I spoke with wasn’t the least bit genuine in saying she was sorry this happened and didn’t have an explanation of how it happened. All she did was offer me a refund since both bags are sold out and then when I was still upset she offered 100 beauty points. Does anyone have an extra one of these bags that they don’t want and would be willing to sell??
Reply
Emily
Sure, if you still want one.
Reply
Jacki
What a terrible experience! 100 points and a bad attitude will do nothing for me if my package tomorrow doesn’t contain one of each edition.
Reply
MzKayleeJames
Mine was just delivered and I opened it and that pink box is to die for! 😜 But….I received Edition II and ordered Edition I. I really wanted the Tatcha….and I’m not a big primer person. Well poo. Figures! Lol. I had an issue last luxury Play box. I’ll be calling Sephora Rouge line I guess, lol. And my shipping email stated they sent Edition I for anyone wondering.
Reply
Jessica
they probably should have put edition I and edition II in different color bag/boxes, or had something on the outside to differ the two types…. so when they were filling orders and putting them in boxes they would actually be able to know which is which……. seems they messed up with A LOT of orders!!!!!!
Reply
Janelle
I wanted the bag so I bought it. But now seeing the spoilers I wish I didn’t make that impulse decision. Not worth it.
Reply
Kathellyn
Hey there, are you interested in selling?
Reply
Lily
I would buy the bag! Too bad it sold out.
Reply
Rachel
I ordered edition II and received edition I. I am not happy; I really wanted edition II. I received a refund and didn’t have to send back the product, but they never notified me they sent the wrong one. I ordered around 9 am the day it was released to VIB’s.
Reply
Kristine
I had this happen too! Did you send them a message or call?
Reply
Nicole McCollum
I love the pink bag, that is honestly the best part lol…I hope I get Edition 1….I had no idea there were even two to pick from…. I ordered as soon as it came out, so how do you know which one you ordered??? It didn’t even say when I ordered it.
Reply
Luna
At the time both were available there was a box each for Edition I & Edition II. You could select either box then add to cart.
Reply
Christine
I’m surprised everyone wanted Edition I. My preference had been for Edition II as it had more makeup items than skincare items before the complete spoilers came out.
There isn’t that much of a difference between Edition I and II to merit a return imho.
Reply
Ks
People just need something to complain about. The deal is amazing with either version.
Reply
Jacki
Really? You think that it’s an acceptable business practice to purposely ship the wrong item and make it incumbent upon the buyer to return the product for a refund?
Jordana
I got an email from Sephora stating they think they sent me the wrong version… I ordered both. And would be sending me the two different samples out separately and apologized for the mistake. My shipping notices were correct and have not gotten my packages so who knows what will be arriving.
Reply
LoriW.
That’s what’s happening to me. I got a shipping notification yesterday that was correct, and an email saying there was a mix up, that samples would be sent out next week. Guess it’s a waiting game now, to see what really shows up.
Reply
Tara
For those of you who were sent the wrong version- when you got your shipping notification did it say the item they sent or the item you ordered?
Reply
ML
just received mine in the mail. i was worried the mix up would happen to me and it did!!! the outside wrapper even had the edition 1 item number on it, but when i opened the package it was edition 2! i really would have rather had the skII and tatcha items. my order confirmation said i was getting edition 1. i also did not receive an email about sephora possibly sending me the wrong edition. i am vib rouge and ordered the morning they became available. I’m so disappointed =(
Reply
Jeralynn
What day/date do they usually become avaliable, do u know? I’ve been a sephora customer forever and only just found out about it thru another website…
Tonia Taylor-Zornes
Mine said the item I ordered but upon opening it found out I received the other edition
Reply
Lilith
So I received my box today and they sent me Edition II instead of the Edition I that I ordered. Called CS and was told they they sold out of the first edition so they send some folks the 2nd one. I let her know I wanted to return the one I received as it was not the item I ordered. Sephora was great for sending a return label so I can send this back, the items were just not for me honestly. I hate that they substituted for the other box and didn’t let me know. But they were good about me sending it back and CS was nice about it.
Reply
Jen
Huh… I’m kinda glad I skipped on this one. The only thing I really want here is the bag.
Reply
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.