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Rachel Zoe Box of Style Winter 2016 Review + $20 Coupon

Liz Cadman
ByLiz CadmanDec 6, 2016 | 187 comments

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CURATEUR
3.2 overall rating
260 Ratings | 69 Reviews

The Rachel Zoe Box of Style from The Zoe Report is a subscription box from Rachel Zoe. Each box includes a hero item which is revealed before boxes ship, and other fashionable items and accessories, plus a few beauty products and styling tools, too. I am a huge fan and love her taste, so this is one of my favorite style subscription boxes!

This box was sent to us for review purposes. (Check out the review process post to learn more about how we review boxes).

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The packaging on these boxes is always amazing! (Each item is individually wrapped in silver tissue paper.)

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The Subscription Box: Box of Style by The Zoe Report

The Cost: $100

ACTIVE DEAL: Limited Time Only! Save $45 on your order!
CODE: MSA45

FLASH SALE: Use coupon code WINTER20 to save $20 off your first box!

The Products: “Every season Rachel and our TZR editors will hand-curate more than $300 of our favorite fashion, beauty and lifestyle items.”

Ships to: US, Canada, the UK, and Australia

Check out all of my Box of Style reviews!

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The box comes with an info booklet with Rachel’s styling tips, and a letter from her introducing the box.

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Now, onto the items!

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Dylanlex Zoey Necklace – Retail Value: $200

This is a custom collaboration piece with Dylanex and Rachel Zoe!

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This item is boxed and ready to gift, too!

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This is one of my favorite Box of Style hero items of all time – it is STUNNING!

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The Dylanlex necklace is 13 inches long end to end with a 3.5 inch adjustable clasp, it is made of antiqued plated silver and Swarovski crystals. It can be worn as a collar/bib or as a choker.

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The quality of this piece is amazing – it will be my go-to piece for holiday parties! (And the ball chain detail keeps it casual enough to wear to less formal events, too.)

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And here it is on to give you a better sense of scale:

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The booklet also includes a coupon code for 15% off select styles. (Find styles at dylanex.com/zoey.)

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Sunday Riley Tidal Enzyme Brightening Water Cream – Retail Value $65

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The Sunday Riley brand is expensive (for good reason – their formulas are amazing), so it’s a rare treat to see this line in a subscription box!

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This cream is SO hydrating! It’s infused with cucumber so that scent adds to the spa-like refreshing vibe of the cream. You can use it as a day cream, night cream, or even add a little over makeup to hydrate your skin and give you a dewy finish.

It’s a perfect beauty item for dry-weather skin, and I’m already a little addicted to it!

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Soia & Kyo Olivia Cable Knit Hat – Retail Value $50

Subscribers get to select their color preference for this hat:

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(Box of Style sent me each hat to show all options in the review, but subscribers will receive only one hat in the box.)

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This cable knit hat is warm and cozy! Plus, I love wearing beanies in the winter – no worrying about bad hair days!

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The booklet also includes a coupon code for 20% off sitewide at Soia & Kyo. (Excludes sale items. Expires February 15th, 2017.)

Here it is on:

 

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Knit hats can sometimes have a slouchy, informal look, so I like that this cable knit pattern has a more sophisticated look to it. 

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D.L. & Co. Birch Candle – Value $50

This is another exclusive collaboration made just for Box of Style subscribers!

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The Birch scent is described as a blend of Amber and Birchwood accented with oak, cedar, and vanilla musk.

I love the sophisticated pine scent – it’s officially one of my favorite winter candles!

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The booklet also includes a coupon code for 20% off sitewide at DL & Co. (Expires February 15th, 2017.)

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And the actual candle is a classic black glass vessel with gold metallic letters.

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This is a big candle, too! (8.3 oz.) Here it is in my hand to give you a better sense of scale:

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(I love the clear glass base, too.)

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Dagne Dover Leather Card Case – Value $50

I love that this exclusive collaboration also has a stylish gift bag to go along with it!

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This card case also comes with a 25% off coupon code. (Expires December 2017.)

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This case is much more substantial than I was expecting!

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It has a back pocket and two inner card slots:

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Plus! The inside of the case is lined in leather, as well! That’s a high-end touch, and makes this card case feel much more special.

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I’m planning on using this for business cards, but it could work well for a slim wallet in an evening clutch as well – there’s room for cash and a few cards!

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Clinique Lip Color + Primer in Berry Pop – Retail Value $18.50

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The booklet also includes a coupon code for 25% off sitewide at Clinique. (Expires February 15th, 2017.)

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This is a gorgeous berry hue – the formula is moisturizing and heavily pigmented, too. Here it is swatched:

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And, for the final item, we have a Spotlight Product:

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This Spotlight Product is sponsored by Juicy Couture Fragrances:

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And it’s a perfume mini!

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Juicy Couture Viva La Juicy Perfume Mini – 5 ml Value $7.40

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I’m always happy to receive perfume minis in subscription boxes! I don’t wear perfume that often, so this is the perfect size for me, and the mini bottle designs as so cute and perfect for display on my vanity.

This scent is described as a blend of Wild Berries, Mandarins, Honeysuckle, Gardenia, Jasmine, Amber, Caramel, Vanilla, Sandalwood, Praline.

Verdict: I think this is officially my favorite Box of Style of all time. Every item is such a hit for me, and I love that they included a home/lifestyle item in this box, too. (You can’t go wrong with a luxe candle in my book!) Plus, this box seems so perfect for winter without feeling like we’ve seen these items so many times before.

What do you think of the Winter Box of Style?

FYI – this box is still available if you subscribe now – use coupon code WINTER20  to save $20 off your first box!

CURATEUR (formerly Box of Style) is a luxury subscription service curated by designer Rachel Zoe and delivered 4 times a year. Each seasons box contains at least 5 statement staples (fashion, beauty and lifestyle) valued at over $400, curated to elevate your everyday look. Seasonal subscriptions are... read more.
Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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187 comments

Erika

I tried to cancel in Dec. By doing everything I could. Apparently it didn’t work as I was just charged $350. I am livid and will probably have to take this up with my credit card company. This is absolutely unacceptable. In no world should I be dealing with their incompetence.

JustCallMeAnnoyed

Try posting livid comments on their Facebook page or Instagram. It’s what FINALLY got several of us responses, after repeated unanswered emails to their customer service…and good luck!

Bonnie

My first box! I ordered it in late January and they said the vanilla hat was sold out. I chose black, which is fine because I was leaning towards black anyway. But…when it arrived, I got the vanilla hat. I kind of wanted the black, but since the vanilla seems to be in demand, I guess I’ll keep it.

And I just ordered the full size Juicy perfume! I love it that much.

Ann

It has been over a month now since I requested to cancel this sub and it still shows Active. I actually loved my Winter box but am beyond fed up with their customer service or lack there of. I honestly don’t understand what is going on. I had this sub in a previous season and canceling was a breeze and actually done the day I requested it. How did the CS fall off so badly?!

Jen

I feel like the box still has quality items but I think something is going on. Their payment processing doesn’t work & no one responds to emails. Just like Nina Garcia, it started out strong but it seems like it’s slowly going downhill. When they FINALLY responded to the issues I had on their website, I didn’t bother buying the winter box. I don’t trust them with my credit card information. I am curious to see what happens with this box.

Maria

I received a $10 coupon today, not a big deal, but I really NEED this box, love Sunday riley cream, the necklace is awesome, the mini wallet… loveee every single item. Thanks to this blog,because I almost almost subscribe to it, thanks to everyone who review it here. The box looks really luxurious but a luxurious box wouldn’t be treating their customers as they did and still doing. Think the writer of the blog should advertise about it, think is just an ethical action. Thanks!

Buddamomma

I completely agree with you!

Corrina

Liz,
Do you have a current promo code for new subscribers?

Theo Hughes

I ordered Dec 16th for my wife. My CC was charged even though the address was messed up by their website even though I had entered it correctly. The package was shipped via Fedex then returned to California because they had the address wrong. Now it’s nearly a month later and I’ve been contacting them daily but no response. I’m out $349 and have no idea how to get it back, plus they put me on a yearly subscription and I can’t back out of it. Stay away from this company!!!

Mar

I have to confess that I am obsessed with this winter box. I’ve loved every box including the first one I missed out on. And now I’m worried that this box will go away due to all of the customer service issues. Facebook and Insatgram show that many people are still waiting for their boxes to arrive and are still waiting for someone to contact them. I simply don’t understand why Rachel Zoe has not addressed the obvious issues with her box. If she ordered and paid for something from someone and never got the product and couldn’t reach CS I wonder how she would respond. It’s just hard to believe that she seems to be ignoring the whole thing. It is after all her name on the box.

CaliforniaJanet

I’m one of those angry Facebook people, who turned into the person I never wanted to be…calling a company out on Facebook. It worked, however. I won’t go into all the boring details (they’re probably listed in various posts below) but long story short…I am still waiting on my winter box (paid for in November.) I didn’t get a response until I called them out on FB (after waiting several weeks of multiple unreturned emails). After being promised by CS that my box would be overnighted on Tu, on Thurs when still no box I made another annoyed plea on FB. Yesterday I finally got some answers. So here is the scoop…(and this is my interpretation of what I was told, not the exact words of their customer service) the bottom line is that Box of Style was massively unprepared for the HUGE response they got to their holiday promotions. Their system technology couldn’t handle it (my issue is that the system has bounced me out, not recognizing my subscription, even though I’ve paid), and the customer service reps are 100% overwhelmed. There are very very few cs reps, and nowhere near enough to handle the HUGE increase in subscribers they got in the past 6 weeks or so. They are trying to hire new reps, and get the system glitches fixed, but in the meantime the uptick in the number of emails they’ve been getting has been more than they are able to handle. They are way behind. (And then people like me are sending repeated emails, since we haven’t had our original emails answered…and thus increasing the workload/decreasing the response time.) I suggested that all it would take was a mass email to subscribers explaining the situation, to appease the majority of us…but apparently even though it seems like a huge percentage of subscribers are being affected, (because we’re the vocal ones) it is really a very slim minority. So that is what is going on. They have grown so fast that they’ve been unable to keep up with it. They’re working on making it better, but it sounds like it is still going to take a while to get responses to emails. The answer to why it took calling them out on FB in order to get a response was that RZ has a separate “social media” staff that is different from the CS staff. So CS staff is busy slogging through all our angry emails one by one…but it’s my impression that the social media staff, in efforts to get those of us airing our angries on FB to settle down (and not make BOS look bad by airing our angries on FB 😉 ) help to “bump up” our requests. So in other words, the squeaky wheel gets the grease. I’m still annoyed about the whole situation (and still don’t have my box…hopefully Mon or Tues) but after hearing the explanation I do feel bad for the customer service staff. I hope Box of Style can get more people hired, get their technology properly functioning and get things together. The box itself is great…I’d hate for it to fall apart due to these types of issues.

Ann

Has anyone had their cancellation request honored lately?? I know a few months ago they were offering $50 off the next box to get people to stay. I requested to cancel weeks ago and have heard nothing. My account is still “active”. I wish Liz would address this with them. If we want to cancel, we should be able to. This is not right…

Eileen

I’ve submitted two requests for them to cancel my subscription and I’ve heard nothing.

Buddamomma

I agree with you, I’ve even tried to remove my cc info from their site and it won’t allow me to do that, there are multiple rules being broken here, where else do we have to go??

Amy

After I left several negative comments on Instagram, someone with the @tzrboxofstyle account offered to help me. Fingers crossed.

Amy

After I left several negative comments on Instagram, someone with the @tzrboxofstyle account offered to help me. Fingers crossed.

Kelly

I ordered the box of style early December and still have yet to receive it after being billed. I’ve left several emails on their customer service site with no response.
Very disappointed in their lack of customer service.

Eleanor

Hi I am also trying to get a hold of them; I still haven’t received my box nor have I received any type of response. I don’t have an instagram account; can you or someone please give me insight as far as how I can get a hold of them? Thanks.

CaliforniaJanet

Eleanor do you have Facebook? I left a few public messages on Racehel Zoe’s Facebook page and that finally got a response. Good luck!

Amy

I got a response! I hope that this is a good sign and they are finally getting their act together.

Thank you for contacting The Zoe Report Box of Style! I’m very sorry for the delay in response and for the delay your package has experienced. I see we did hand off your box to FedEx and they have not moved your package, likely from the holiday season.

We don’t want to wait for them to find the package and begin moving your shipment so I would like to overnight a new box to you. Unfortunately, we are out of the vanilla beanie so I can overnight either the black or merlot beanie right away. Let me know which beanie you would like.

Additionally, I am going to refund you $30 for the delay your box has experienced. We’re very sorry. Please allow 7-10 business days for the refund to appear back to your credit card.

Let me know which beanie you would like so we can get your box out right away.

xoxo,
Aaron from Team Zoe

CaliforniaJanet

So here’s the continuing saga. On Tuesday Nicole T from Box of Style CS promised she’d overnight my box. It’s now Thursday night and I still don’t have it. Unbelievable!

CaliforniaJanet

I finally got a response too! Multiple emails over 2.5 weeks got me nothing…I finally resorted to calling them out on Facebook (which I don’t like to do…but I was desperate!). Apparently due to a “system error”, their system had never recorded my subscription, even though I subscribed/ paid for it mid December. So that’s why I never received a box. So, they let me choose my beanie color, are shipping overnight, and refunded me $20 (not sure why FedEx delay warrants $30 refund, but their system not recording my sub only warrants $20, LOL…but I’m not going to fight that one!) The customer service rep was very nice and apologetic…but still, I think it’s really pathetic both that their system is so glitchy that it does stuff like this (I also had issues when I tried to sign up, as other people have mentioned) , and also that the only way I could get a response was by going public on social media! I’m happy to be (hopefully!) receiving my box soon, but this whole situation has left a sour taste in my mouth. The CS rep also mentioned that they’re a “small team”…well, then either they need to ramp up the number of CS staff they have, or decrease the number of allowed subscribers if they don’t have the capacity to accommodate them…but no customer should have to wait WEEKS to get a response to an inquiry.

Wenyan

I contacted CS initially on 11/20-ish letting them know I was double charged for my winter box. I got no response whatsoever. I had to dispute the charge with my credit card company. Luckily they took care of it for me.

I created another request to cancel my subscription due to the lack of customer service. I was finally able to get a response after calling them out on FB on 11/28. I was told to send a yet another request after I received my winter box so that my shipment wouldn’t be impacted.

Fine. My third request was created on 12/19 and so far no response at all.

I think Liz may need to address the customer service issue with regard to this box. After reading FB and comments here, I believe my experience is not isolated. It’s a true reflection of how this company treats its customers.

Buddamomma

I’m with you, strength in numbers ladies, I dread what may happen with the spring box, I will cancel probably, unless of course there is a complete revamping takes place, sadly I wouldn’t want them to discontinue as it’s a lovely box and my products to date have been very nice.

“There is a special place in hell for women that don’t help other women”
Madeline Albright – Former US Secretary of State

CaliforniaJanet

I’m 15 days in with no response to my emails, no box, no shipping info. (I paid for my box on 11/22) I’ve called them out on Facebook as well…with no response. Meanwhile, I get several emails from them every day to sign up for their box. What a joke. Why are they soliciting new customers when they can’t even accommodate the customers they have? I am LIVID! I would file with my credit card to get my money back…but I really want this box (in spite of the fact that all the holiday parties where I’d planned to wear the necklace have now come and gone…) and fear if I file a claim now, I’ll have no chance of getting the box. It just sucks all around. 🙁

EC

Add me to the list of loyal, subscribed since the first box subscribers ready to cancel due to horrendous CS. I bought my mom a gift box using one of the numerous advertised deals back in Nov. The site stated that existing subscribers’ boxes would ship first yet the gift box shipped a full 3 weeks before mine did. I requested a shipping update the first week of Dec and NEVER received a response. Despite shipping first, my Mom’s box traveled to no kidding 13 different states and sat in NJ for 10 days before it finally moved to the correct destination state in WV. While it sat in NJ I emailed CS asking for help ASAP as the box was a Christmas gift that clearly wasn’t going to arrive in time to give. I got the standard “will respond in 6 business days” email. The gift box arrived yesterday, Dec 28; I got my first and only CS response today, dismissing my earlier requests as moot due to the eventual late delivery. No apologies or explanations, no justification for ignoring three separate requests (one having been sent when they charged me 3 times for my box during this debacle). At this point I don’t care what they include in future boxes (for me this one was ho hum at best and saved only by the hero item) if their CS is this awful. Get it together RZ Box of Style or risk losing many of your original subscribers for good.

Joanne B

Help me I have been trying to cancel my service for the box for a month now with numerous emails and not one response from them. Horrible customer service

Jennifer

I am so sorry to see the MANY continued customer service issues with Box of Style. Here’s my story, I hope none of you are in the same boat but some inquiries sound similar:

I first contacted customer service on 12/2 when they charged me full price for the box after they had processed my cancellation request. The customer service response time was listed as 3 days. I got my first response to that email on 12/27! 25 days. TWENTY FIVE DAYS. The response was they had a technical error which was responsible for the charge and they would process the refund, I should expect my money back in 7-10 days!?!?!?!?! I had sent other emails, facebook messages, etc. I did get one response on facebook (after 4 days) that said they would notify customer service but then nothing happened until i got the email on the 27th. Unfortunately you may have to stick it out or start the chargeback. I was in the process of doing that when they contacted me.

The really sad part is I emailed them back to let them know what a terrible experience this has been and how it’s totally unacceptable for them to take 25 days to even respond to the “error” and that I couldn’t afford to loan them my money during the holiday season (which is why i cancelled despite the great box)….she came back with “we release the money immediately, it’s the CC company that requires the additional processing time.”

That was it for me. I will NEVER buy another Zoe product after this fiasco. Too much worry and work on my side and no conscillatory words or understanding of the wrong doings on their side. D.O.N.E.

Joanne B

I am having the same problem I have no idea how to cancel this

Ann

I am in the process of trying to cancel. I sent emails and received a “ticket” but my account still shows active with no cancellation being made. To make matters worse they started a subscription for me twice. There is no reason they can’t make the cancellation process easier. Really disappointed. If you can’t properly staff your company maybe you shouldn’t be in business.

Jackie

That credit card excuse is a lie. I worked in that industry. There are very strict rules about processing and settlement and that amount of time is way too long. If they charged your card, it would’ve have to been “settled” within 10 days on RZ’s side, not the card’s. It’s in their agreement.

I feel very lucky I actually got a person and got my box. However it’s all left a bad taste in my mouth and I think I’m going to remove my CC info and cancel.

Leia

Will your bank issue one time use cards o you account. Mine will and that is what I use every month when I deal with these companies. Just an idea if you are concerned with cancellation issues. I never have to cancel because the card info I give them can only be used one time.

Dez

I got through to them on Instagram. Was told there was a issue with the company contracted to ship boxes. Okay things go wrong and I get it. But I don’t understand how they can simply ignore everyone. Let us know what is going on. To not respond to multiple emails and phone calls is unacceptable. Why couldn’t a mass email be sent letting everyone know there is a problem and they are doing all they can to fix the problem along with sincere apologies. My box finally arrived this week and it is an impressive box. But the customer service issues need to be resolved or they will lose many customers. Hopefully all who are still waiting get their boxes this week.

CaliforniaJanet

Glad your box finally arrived! I’m still waiting. Did you ever get a shipping notice, or did it just show up? Also…you mentioned phone calls…do you have a phone number for them? I’ve tried email and facebook. I’m not on Instagram and don’t want to start up an account just to deal with Box of Style. The box looks great…but their CS is HORRENDOUS!

Mar

My box never shipped and finally this past Monday I was finally able to get someone to help me. First on Tuesday a box was sent 2 day priority and it is still sitting at FedEx with no movement at all. So then a second box was sent overnight on Thursday and Friday it was not out for delivery. Finally on Christmas Eve it said it was on a truck and out for delivery. But by 10:30 last night it was back at FedEx. The Zoe team really did try to get my box to me before Christmas but FedEx wasn’t going to help. So now I’m hoping it arrives this week.

JSP

That’s crazy! How long did it take you to get a response to your emails? It’s been 6 days for me, and still nothing. Granted, today was a holiday….but to me it’s still an unacceptable response time. I ordered the box over a month ago…

Sandy

What do you think it means if my status says Expired in my account? I ordered two boxes, one for a gift, and only one came on 12/24. Sigh. I wrote an email last week and didn’t hear anything yet.

Mar

I sent my first email on the 13th. Try a direct message on Instagram. That is when I made contact with someone. And I paid for a year back in February and annual members are supposed to get first shipping.

Amy

I ordered on the 20th and paid for two-day shipping, which they claimed on the site would get me my box by Friday. My card was charged and I got a confirmation email. Days pass and no shipping notice, no box. Then on Thursday I got an email saying that I needed to confirm my order! But in my account it says that the order is complete! What kind of an excuse for a system is this? I’ve got a support ticket in, so hopefully this will get straightened out, soon. Definitely disgusted with this company, though. I’ll be unsubscribing and going back to getting what I want off ebay.

Megan Anderson

Got my box today! It didn’t have the beanie color I had request. I received the black and had requested the merlot color. I was torn between the colors so it’s fine.

Shay

I REALLY want to order this box, but these complaints have me concerned. I may have better luck trying to swap for the items I want.

Jackie

Hi all,

So I have a saga about shipping as well, but it seems that I had better luck. My box shipped on the 12th, but FEDEX messed up the address and returned it. I contacted customer service, who at first told me to contact USPS (?) to try and get it returned, but saw my history and noted that it was their fault, not mine. Since the box was returned, the CSA resent me a box via two day air, and it arrived today. Actually, BOTH boxes arrived today. So, I’m not sure what to do with the second one. I guess I could swap it, but there is a glut on the site.

Also, is the necklace made for a small child?

.

I’m wondering if the might ask for the 2nd box back – sending a return label. PS did that in past years.

Jackie

Yeah, I’m going to be honest and let them know. I don’t want to get charged. I’ll let you know the results.

Samantha

Ok, keep me posted!

Samantha

Hi Jackie! If you are got two of the knit hats in either merlot or black, I would love to swap with you! You can click on my name to see the items I have listed. Really, I like almost everything in this box, but since I live in Chicago and the weather is already terrible, I know I would get good use out of the hat! I’m hesitant to buy the box though based on all of these comments and the price point is a little higher than what I want to pay for it. As an alternative, would you consider selling the entire duplicate box to me at a lower rate than the site is offering?

Stacey

I am an annual subscriber and finally got a shipping notice about a week ago. I had also purchased another box on Thanksgiving to be given as a gift, although I never received any shipping notification for this one. I have called, emailed and sent support tickets to customer service but have not gotten any response. I checked FedEx Delivery Manager today, however, and noticed that a second box has appeared and it’s being sent two-day shipping, slated to arrive 12/22. Obviously, this is all ridiculously late and Box of Style customer service leaves much to be desired, but for those of you who haven’t gotten tracking notices or responses, it’s definitely worth checking out FedEx to see if your box has shipped! The shipper is listed as Capacity LLC. Hope this helps!

Mar

How do you check FedExFedEx for items being sent to you if you don’t have a tracking number?

Stacey

If you create a FedEx Delivery Manager account it shows anything being sent to your address via FedEx.

Alexa

Has anyone who ordered a gift gotten the lunares jewelry holder yet?

Jerilynn

I’m not very happy right now. I just got my box and I asked for the wine beanie and got the cream. it will be listed. Between the late shipping, the poor customer service and the lack of honoring the request, I have emailed to cancel this box. I don’t think I’ll be lured back in by the specials either as most items can be had on the swap board.
Both LLB and this came today and both were disappointments.

Dez

Definitely dissappointing but at least you actually got a box. It looks like BOS will be losing a lot of customers.

Rebecca

How disappointing. I hope you can swap for a wine hat (as I don’t think there’s a shot in hell of getting one out of customer service).

Dez

I am also a annual subscriber and I haven’t received my box. Just an email that says my Winter Style Box is on its way. No tracking number and this was on the 6th. I live in CA and it usually takes three days for my box to arrive. No response from customer service.

Krista

I’m in the same boat. I was planning on re-subscribing but their customer service is so frustrating.

mslisa100

Me too. I got the same general email on Dec 6 and then nothing. I keep seeing them advertising ordering a box and getting it as presents for Christmas and I’m thinking “what about all the subscribers who paid upfront months ago? Shouldn’t we have our boxes for Christmas first?” I sent an email inquiring about my box ship date last week and got nothing but an auto reply. I just sent another one today. I am one unhappy customer right now.

Mar

Liz would you be able to reach out to the Rachel Zoe Box of Style team? I’m seeing many posts here, on Instagram and Facebook that many of us have not received our boxes and we have no shipping info and we can’t get a response from any at customer service.

Rebecca

If you haven’t yet, try the contact form under FAQ on their website. I did and the next day had tracking # (still no box yet, though). Good luck.

Mar

I’ve tried the form and I direct messaged them on Instagram. That got me a response that my request was being sent to their customer service team and still nothing from customer service.

Buddamomma

several times yes have used that form

Liz Cadman

I will reach out. Sorry about this!

pb

i had issues with BOS too, from the summer box and i had to get my credit company involved – if was SUCH an ordeal and took months to sort out but my card co credited me and i was advised by my card to let them deal with it, so i did…..i know i posted a few times months ago but was so sad to let this go after being an annual sub, ah well, i still love popsugar! also, the 4 boxes i rec’d prior were always late and i had to pay twice to ship it myself as i was between 2 states and not once did it ever arrive by the date promised + i never rec’d any perks from being annual sub! hope y’all have been sorted + thx liz for helping…..did the winter boxes sell out or did they do another ½ off gilt city or rue deal? have a good one girls!

CaliforniaJanet

HI Liz, did you ever hear anything back from Box of Style? I have left several messages in the past 10 days…I still have not received my box, and I can’t get them to respond to me. I’m extremely frustrated!

Mar

Hi Liz. Have you been able to reach anyone from the Rachel Zoe team? Many of us still don’t have boxes or even tracking info. Just don’t know what to do.
Thank you Liz.

Mar

Thank you Liz. I know many of us are hoping that you will be able to find out what is going on.

Buddamomma

Thank you so much Liz, we will all be checking back to see what you were able to find out!

Alexa

I received both my box and my gift box (that was supposed to be shipped to the recipient’s address) at my home yesterday. Still no word about the orders I’ve been trying to cancel because there were credit card issues (they say “pending”). No one is replying to emails over there or Facebook either, yet they’re still promoting it in my inbox like clockwork.

CaliforniaJanet

Alexa I’m right there with you! When I tried to sign up, it kept refusing my credit card…multiple times, for no apparent reason. Finally I tried it under another email, and it worked…but it still shows that I have an order pending. Same here with getting no response to emails…but I get like 3 emails a day from their marketing. I’m SO done with them…now I remember why I cancelled in the first place! If you hear anything re: the pending orders issue, if you could respond back I’d really appreciate it. 🙂

Alexa

They told me they canceled my “pending” orders, but they still show on the account. They also shipped a replacement gift box to
my giftee’s correct address, and told me I could keep the one they sent me since it was their error? But given that they told someone else they wanted an extra box back I’m not sure if they will reverse that decision. If I do get to keep it, I would like to swap it for the PSLE for Her box.

Samantha

Hi Liz! Do you think there’s any chance there will be a deeper discount on this box after Christmas? The more and more I think about it, the more I want it, but I’m sad I didn’t pull the trigger during the BTBF deal, which was better than the WINTER20 promo. Thank you!

Also, if anyone got the hat in merlot and doesn’t really think they’ll use it, please let me know if you would be interested in swapping for any of my listings (name linked to profile)! I live in Chicago and most certainly could get some use out of it.

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