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FYI – Essence Beauty Box Subscriptions are Ending

Liz Cadman
ByLiz CadmanAug 30, 2016 | 60 comments

Screen Shot 2016-08-30 at 3.28.08 PM

Essence Beauty Box
3 overall rating
12 Ratings | 0 Reviews

Thanks to Lisa, Maya, and Mirabel for letting me know that Essence Beauty Box just sent out this email. September will be the final box sent out. Check out their FAQ page for more information.

If you are a 6 or 12-month subscriber:

You will be refunded the remaining balance of your prepaid subscription for the boxes you will not receive. Refunds will be credited to the credit card on file between 8/30/16-9/16/16. If there is a problem crediting the money, we will send you a check via regular mail.

What do you think of this news? Any recommendations for replacement boxes?

Each box includes Sample or trial sizes of five hair and beauty products. More from Essence: The ESSENCE® BeautyBox is a service to help women of color discover beauty products. We understand the challenges and frustrations in finding a variety of products for our shades and skin tones, identify... read more.
Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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60 comments

Lisa

I was nervous about ordering these since I saw that people had so many issues getting them and it is well after they discontinued the box. But I figured I’d give it a shot anyway. I ordered 5 boxes and then separately ordered 1 of each of the scarves (u can only order 5 items at a time). I did this on Mar 20th and got the emails confirmations soon after. Saw they were pending and high hopes everything would go smooth. But it went fantastic because I just received both orders today the 22nd. So quick and everything was great. Might have to get more now 🙂

AmySoup777

I ordered 2 beauty boxes and 2 festival boxes. The festival boxes came, but not the beauty boxes. No refund either… Boooo!

Momma G

Just wanted to let you know that earlier this month I ordered a Essence Beauty Box and one of each of the scarves. I wasn’t sure if I would receive the order since the subscription has been canceled. But late last week I received the order. I wasn’t expecting much of the scarves since they were only $5 each. But I was presently surprised. They are gorgeous! Each one measures approximately 3 feet x 3 feet. Both the boxes and the scarves will make perfect gifts for the holidays!

MJ

I received all of my boxes, except for the May box (and that was the one I was really looking forward to). I called about them being on back order and was told by two different CSRs that they are out of stock and would not be replenishing them. I’m really ticked off because I ordered those boxes as soon as they went on sale.

I emailed customer service about this, five days ago, and have not received a reply.

Jackie

I ordered 3 April boxes and never heard anything. So I then ordered 3 festival boxes (because of the Paula choice spot treatment, in both boxes). Received festival boxes today, but the spot treatments are trial sizes, for some reason I thought they were supposed to be full size? Went to check on their website and the beauty box page is gone. Kinda disappointed because that was the only item I ordered the box for and was expecting full size and now I can’t even check. And they paid $9.45 to ship 3 $5 boxes? I feel like every one involved (me and essence) lost on this deal!! Are jamberry safe to use? And do they even work? I read some conflicting reviews online. Ive come to sadly realize I spend way too much time on these subscription boxes!!

Mary K

Jackie, don’t worry. The trial size of Paula’s Choice Vit C treatment is exactly 1/3 of the full size. If you bought 3 Festival boxes, you spent $15 to essentially get a full-size PC, which costs $55 — great deal! 🙂

I got 2 of my 5 boxes a month ago, and 2 more today (with one more still backordered). I was happy to get them finally, but the Bioderma micellar makeup remover in the April box leaked and was 3/4 empty. I really wanted to try that, but I doubt contacting CS will help as these boxes are now discontinued.

Jackie

Received an email that the April boxes have shipped. I emailed them this weekend about not receiving the April boxes yet, to which they responded that I would receive them a few days after they shipped. I wrote back saying I ordered them over a month ago, when would they ship? Not sure if that had anything to do with it, but long story short, they supposedly shipped. Assuming ill get 3 more trial size spot treatments?!? Lol, they seriously look like full size on the essence website -different packaging then the trial ones I received.

Jackie

Received April today with full size spot treatment!!

Beth

Wish I would have never placed an order. Purchased 4 beauty boxes for $10 each on 9/12 and today is 10/04 and still haven’t received. Called customer service and 3 out of 4 boxes will ship next week and one is on back order. Would have like to been informed of the waiting game before I placed the order. Bad customer service.

jenn

I also got emails about out of stock boxes today, but I don’t see any charges on my credit card yet. I’m fine not getting the boxes but it makes me nervous that they say they’ll restock in 30 days because how is that possible when this was a closeout sale? Now I’ll have to keep watching my credit card. agh.

Allison

Having problems!! I ordered the July Box on closeout, a full week goes by before they email that they are out of stock. I expected a refund, but instead they said they’re placing my order “on hold” until they get restocked.
Wtf??

Tracy J

That’s interesting since I just looked on their website and the July box is still available for sale ? Makes me wonder what’s going on. Despite not receiving my September box, I ordered 5 past boxes. I haven’t received the out of stock email yet. At this point, it would not surprise me If I did

tinsley330

I subscribed a week before the email went out stating they were ending. I emailed them back saying I’d just moved and gave them my new address. Their response? We are ending so there is no point in updating your shipping address. ? Guess who is STILL waiting on their September box that was shipped to the wrong address…

Nicky

I just checked my emails and I saw the same email. I ordered the April and March boxes and my order has been placed on hold with more stock expected in 30 days. If I have to wait a month, I’d rather just have a refund. Very frustrating.

FYI – The email is coming from singlecopy (at) customersvc.com with no subject line, so many of you might overlook the email.

Mary K

Well, if Essence intended to leave a bad impression as they exited the sub box game, they hit a homerun! First all the mistakes with the close out sale (I still don’t know what the heck — if anything — I’m getting as I dispute the multiple incorrect charges on my c/c). Second, September’s box came today and it pretty much sucked, full of repeats, leaking things and foil packets. So, while I was initially sorry to see Essence bow out 2 weeks ago, now I am thinking: fine, fine…go! 😉

Trisha

Wow, that’s too bad that you got repeats & a leaker! I’d be disappointed too- what all did you get in your box? I’m wondering if there was variety in the boxes- cause I’m looking for more of that illuminator on a trade otherwise I’ll have to buy it. Dang.
The going away gift was super nice tho!

Tamya

My box was fine other than no Keracare sample which I can’t wait to try! They graciously agree to send in 7.to10 days. I deal with other subs with horrid customer service so am pleased by very.bet ucsn get a replacement box!!!

Asia

I somehow missed the email and all. Just got my box today and I LOVE everything inside. The even included a goodbye gift. I’ve been getting the boxes since May and even though I’m a redhead with super fair skin, I have loved every single box. This was my favorite subscription out of all since I use all most every single product in the boxes. Such a bummer!

Kim

I received my box yesterday also, great box as always! I also received the thank you brush set, which was a nice gesture. I will miss my Essence Beauty Box monthly, it was becoming one of my favorites, the value was always good. I did however order 6 of the past boxes on the $10 special, so I will have a few more goodies to look forward to.

Tanya

I can’t wait for my box. Looking forward to the nail polish and all the other goodies in this last box. Maybe I will get a surprise too!

sean.belt

Well….there went one of my new subs, I realize I’m not a woman of color, but I loved their boxes, but I never got one! Paid…but, no box! ?

Carmen Stephenson

I am sad to see Essence Beauty Box go. I just recently started getting Cocotique and I really like it. I purchased the limited edition box for Summer as well. I have the least amount of rejects fromy the Cocotique box compared to the other boxes I receive.

Dolores

? this had become my favorite box. Their hair products were the best match for my hair. Hope they decide to try it again in the future I would re-sub in a heartbeat.

Celicia Gantz

I just got the email last night. I’m so sad to see them go!

AmyM

That’s too bad! This looked like a great box and I always enjoyed the reviews of it.

LakeciaA

I am sad to know this! Just checked my emails and saw this. Great beauty box that truly catered to women of color. Besides my Onyx sub, I looked forward to receiving this box each month. I was never disappointed! ???

Sally

This was my favorite box. I cancelled Allure and BB to sub to Essence. Great every month since I started in June. Sad to see it go.

AshKay

I am BEYOND disappointed! I really liked this subscription, and have been able to try to many brands that I probably wouldn’t have otherwise. I cannot even believe it. Heartbroken, lol. 🙁

Emily

September is the end of my six month sub. I’ll miss this box. So glad I had the chance to try it out.

Marie

How strange and sad! I subbed to this box after getting it for the first box for $1 back in July and LOVED it! I absolutely could justify $15 a month where as I very rarely can do that with subs. I wonder if they were testing the waters with that to see how sustainable the box would be against all the other beauty boxes. At least they’re upfront with people, but still I’m still sad.

Joy

Sad. This was such a great box. Maybe they are finding, like BB, that this business model isn’t profitable.

Jen

I already got my refund via PayPal. Fyi

Saiza

I did too! Very sad it’s ending though!

Trish

Darn! I really liked this sub! I discovered a bunch of hair products that I love and have continued to purchase on my own.
They will be missed!

Khaleesi

You will be missed, Essence ?

Mel

From their Facebook page:

Thank you so much for being a loyal subscriber. We launched ESSENCE BeautyBox to provide women of color with great products especially for our shade of beautiful. For the past 12 months, we’ve shared our favorite classic, cult and Black-owned brands. However, the landscape for monthly subscription boxes has changed over the past year and as a result we have decided to sunset the program. We will continue to focus on sharing the best in beauty through ESSENCE Magazine and Essence.com ✨

I just started a 6-mo subscription in July, and I liked their boxes. We should get a credit by Sept. 16th. From their email:

“You will be refunded the remaining balance of your prepaid subscription for the boxes you will not receive. Refunds will be credited between 8/30/16-9/16/16, to the credit card used when purchasing the subscription. If there is a problem crediting the money, we will send you a check via regular mail.”

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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.