GlossyBox Subscription Box Review + Coupon – July 2016

I have messaged them twice about my broken nail polish. It was completely broken and had no brush. I have not received any response from them about the broken nail polish. Does anyone have any advice on how I can get some response?

When I emailed Glossybox about the missing Nuxe (which I did get the email showing it as a spoiler) they sent me this response:

Hi Mandy,

Thank you for taking the time to get in contact with us here at Glossybox.

I sincerely apologize for any confusion and disappointment, as that image of the Nuxe shimmer oil was in a newsletter sent to specific subscribers who were scheduled to receive that item. We have learned that some people posted the images publicly, which is sadly out of our control, as they were not scheduled to be advertised on our site where everyone would see the message. However, we do understand that the terms should have been more clear and take note for future promotions.

As you know, we do create multiple box versions per month to adhere to the broad range of beauty profile preferences as best as we can. We did try and add the Nuxe item to as many boxes as possible, but they will not be in every version, per our system’s targeting margins. Everyone was set to receive these 3 items: the Eyeko Fat Stick in Satin, the Leighton Denny Miracle Mist and a Fango mask. Check them out on our Sneak Peek page: http://experience.glossybox.com/us-2016-july-sneak-peek-2/.

While we typically do not offer exchanges, I would be happy to make an exception for you in this case. Please choose an alternative item from the list below and we will ship it to you right away!

I got the sinful colors TOP COAT polish (not even a color) and the shaving oil. I actually turned out to really love the oil and I think I’ll buy it again. But the sinful colors polish was such a fail. Those are 2 bucks at the drug store and it’s a clear top coat. Annoying. On top of that, I didn’t receive my box until August 2nd… I emailed them to ask why I didn’t get the other things that were supposedly “guaranteed” and why it was so late and got no response. I emailed again to ask to cancel and still no response. So I just cancelled online. It’s too bad because I have been a subscriber for a year now but that was really uncool.

I signed up for the 3 months at $14.99 a month. This is my last month and will be canceling. I have tried several boxes and this one is terrible! The boxes I’m useing to hold make up and seem better than the items I’ve gotten. My last straw was the 3$ sinful colors 2nd step top coat they sent me that only works with the one type of sinful colors gel type polish! I mean they.couldn’t even include the nail polish that you have to use with it! More and more complaints I see about them the angrier I am. Not to mention my July box came Aug.1 and that was after I was receiving emails from around the 12th telling me my box shipped. I got that email 4 times with 4 different tracking numbers and they blamed the postal service every time when I know it was them not having the boxes ready to ship! I’m done with Glossy Box!

I received the least valuable assortment of items and emailed their customer service their own photo stating that the oil is “in every box”. I received the same form reply and the offer to choose one of many far inferior products as a replacement. I just informed them that if they do not fulfill the order as advertised, I will report them to the Better Business Bureau for false advertising. I suggest anyone else who was deceived do the same. It is illegal to falsely advertise the way they did, and while a $50 oil isn’t the end of the world, companies should not be able to get away with such horrendous practices.

My box had the glove, nail dry spray, sinful nail polish, eyeko, and the shower gel. I didn’t update my new address before the first of the month so my box was forwarded to my new address. The “sorry I missed you” slip left by the mailman said I owed $5.75 for the forwarding of the package. I just left it at the post office. Not paying an additional $5.75 for a box of stuff I won’t use.

I got my box yesterday and I got the exact same box Liz did. Although the shipping was REALLY late I’m happy with the contents of the box. I love the Too Faced lipstick and was happy to get a new one.

I got my July box yesterday, along with the 2 extra boxes that went along with a new signup. My July box was great – I got everything that was listed, luckily. I can see why people are disappointed if they got the subpar substitute products. 🙁 My two extra boxes were the April and June boxes – not bad, but not great. I didn’t cancel before the August billing so I’ll be getting one more box, which is looking ok so far.

I’m generally not one to complain but this had to be the most disappointing box I’ve ever gotten from Glossybox. I also got the nail polish and shave oil instead of TF and Nuxe. Very underwhelmed by the rest of the box too; the Eyeko stick is too pale for me and blends away to nothing but glitter, and I don’t even know when the heck I’ll use the Glov thing. I feel like I get a single-use sheet mask in every Glossybox lately, and we just got Sinful Colors polish last month. The only thing that *might* be cool is the nail spray, but I haven’t had the chance to test it out yet. Pretty disappointing though when you really have no desire to keep anything in your box.

My sub was a yearly through the Gilt City deal from last year, and for the most part Glossybox has been pretty meh for me. This month feels like a flashing neon sign to let my sub end after the yearly is up. My July and August Birchboxes are telling me the same thing for my former favorite subscription…probably for the best. In a few months I’ll be down to just Play and Allure for beauty boxes; at least my wallet will be happier! :p

I was disappointed in my box this month too; I thought we were all getting the Nuxe oil. I purchased the holiday special GB that had a full size of the oil (non shimmery) and love it. I got the shave oil and Sinful Colors nail polish. Definitely not an equal value in my book. The thing I was most annoyed with is the Sinful Colors Kylie line has multiple products. This was the ‘color’ step but they didn’t include step 2 (I know it’s a top coat, but considering the low pricepoint of Sinful Colors I think they should have included both). And comparing a TooFaced melted (even in a small size) to the full size shave oil or drugstore nail polish? Not even close. The June box was a yawn for me too. I’m up to renew in August, thinking about switching to BoxyCharm.

When checking on my account, I just noticed that Glossy’s homepage indicates that we are slated to get a Trifle Lip Parfait in August, too?

Not sure if that has always been visible or was just released.

Even though I got one of the “good” boxes, I don’t like the Luxe oil. What do I dislike even more? A company who has no accountability. I’m cancelling on that basis alone.

I got the box Liz got. I am not crazy about the Nuxe oil either. I started a 3 month sub with the 2 free boxes code. One of the other boxes I got was the Red Carpet one. Just eh. The third was the June box I think. My 28 yr old daughter went through all 3 boxes and only wanted 2 items. That speaks volumes.

I signed up for a 3-month sub. Got Sinful Colors nail polish in both June and July. I don’t like to get nail polish very often or at all… and Sinful Colors?? seriously??? I thought this was a high end box. Apparently, they don’t care about getting and keeping new customers. Cancelled, unfortunately too late to not receive August.

Well I surely wish my box would have looked like Liz’s!! My was a horrible MESS!! Instead of the Nuxe oil and melted lipstick I got a $2 Top coat nail polish and a gawd awful smelling solid perfume……….I as well contacted Glossy via email—No response, on my account page—no response, finally after posting on their FB did they respond and gave me some garbage response about sorry for the confusion subscribers were to get three items blah blah blah…..Um NOOO….there was no confusion you LIED Glossybox YOU put out an email that specifically said in EVERY box would be the Nuxe oil!!!!! I cannot wait till my yearly sub is up this box is going bye bye!! No accountability for their mistakes….to me that’s just bad business. They should send every customer that did not receive the shimmering Nuxe oil in their box one out and apologize. If you can’t follow through then don’t send out the spoilers Glossy!!!!!!

I received the Nuxe oil, but could not use it. Does anyone else think it smells terrible? I tried to wear it, but the scent was awful.

I was excited about the nail spray but then I looked and saw that the active ingredient is butane…not sure that I want to be spraying lighter fluid on my fingers.

I also got the Sabon bath gel although the card indicated that I should have gotten a lotion too…and when I went to review my box it asked me to review the lotion too…that was an awkward one to complete. I would contact them for replacement but I really don’t need another sample size lotion. Disappointing all around.

I got the same box as Liz–no idea how I got so lucky–and I love it! June’s box was so disappointing, and this totally made up for it. I have to echo everyone’s complaints though. It was deceptive of Glossybox to advertise that everyone would receive the oil and then not send it. I also think that if there are box variations, they should amount to an approximate equal value, and it would be nice if they were based on customer profiles. The value difference in July’s boxes is absurd! And this isn’t the first time they have done this. I was one of the people a few months back that got the $3 Not Your Mother’s hair spray instead of the expensive perfume. This time I somehow got lucky, but I don’t expect to again.

In fact, I don’t know if I was even supposed to get these items. I had a weird experience with the shipping this month…. I got a shipping notification around July 20th, but every time I checked FedEx’s website for a few weeks it never updated past “label created” or something like that. In August, I checked Glossybox’s site to see if I could get more info, and my surveys were up. It showed that I was getting the shave oil and topcoat (of course I was so upset due to the Nuxe spoiler). Then a few days later my box arrived with the more expensive variations. Glossybox’s website still shows that I received the shave oil and the topcoat.

I received a box with the Tree Hut oil and the SpaRituals nail polish. If everyone had gotten that, I would be satisfied with my box, but the spoiler for Nuxe oil had me very excited, and it was very misleading.

I’ve had Glossy for about 1.5 years now. The first time, my husband bought a yearly subscription as a gift for me. I wasn’t going to renew because the value didn’t seem to be there, but then the Gilt City deal came out, and I continued my subscription through that. I will not be renewing again unless they make some pretty big changes.

this is not the first time glossybox has sent me a WAY undervalued box as compared to as what others received.. it is completely random because i have never asked for shower gels or nail polishes as ive received……ive subscribed since 2013! there is not customer loyalty or anything either. just very disappointing…i still liked the other 3 items….but geesh….pretty unfair…i dont think any box should send out different variations unless its doen like ipsy where they are all different. the values should definitely be more equal!

And let’s just throw it out there that the boxes have never been based on profiles not for me !

Glossybox dropped the ball on this one.

It gives me a stomachache every time I see the nuxe oil in this box – I didn’t get the oil or the lipstick, I got a $3 sinful colors topcoat and the $2 shower oil AND it leaked everywhere.

It’s embarrassing to sound so pouty, and I do apologize —- but I also feel I shouldn’t have had such an unpleasant boxing experience compared to other people. My box itself is destroyed from the oil, and everything in the box had to be washed. It was really just awful.

Please get it together Glossybox. You have so much potential, but your customers shouldn’t feel so discouraged.

Anyone else also get a travel sized nail spray? Mine was half that size.

I’ve been contemplating what to do with this sub but after reading all the comments I’m officially cancelling. I cannot justify paying full price for a box that has lower value than of those that bought it on a deal or newly subscribed.
Treat your loyal, full price paying customers better.