It’s Back: GlossyBox Sale – 2 FREE Bonus Boxes with Subscription

I am very curious to see what my 3 boxes will be. I have seen the awesome July box that some people got, then I have seen the horrible one. I do see that my 3 boxes that are coming weigh 4.9 lbs. Idk how anyone can tell from that what in in the contents of the boxes. Anyways, hoping I get the good July box. I don’t mind whatever the rest of them are, but I find it crazy on so many levels that Glossybox would send certain people one great box, (of the same month) and others get $3 drugstore items, Just my thoughts & staying hopeful. <3

Hmmm I’m very happy with my three boxes. Will probably still cancel because of the recent reviews/problems

I signed up for Glossybox under the “SUMMERFUN” 2 free boxes deal (before realizing that I’d be locked into paying for August). Ordered on July 18th, didn’t get my tracking email until this morning (Aug 2nd), and funny enough when I got home it was all THREE boxes – July, June (the Tony awards thing), and a random one. The two bonus boxes were incredibly disappointing/underwhelming, but I’ll probably use everything in my July box!

I feel bad that as a new subscriber, I got one of the “good” July boxes: Nuxe Shimmer Oil, Nail Miracle Mist, Too Faced melted lippie, Eyeko fat stick, etc. Really solid. This box alone makes me happy that I jumped on the deal, but given all the customer service woes and the unreliability, I’m very happy that I’ve cancelled Glossybox. Even if August blows me away, I’m too wary to resubscribe and play the lottery with hoping to get the higher-value box, and not one of the low-value variations.

I’m not happy about any of it either. I still have not gotten my box and it is Aug 1st! I am pretty sure I didn’t get the Nuxe oil like the told me EVERYONE was going to get. I canceled and won’t be back until they make things right and at the pace they are going they won’t and the company will sink. Word of mouth hurts business, expetially if it is all bad words! ?

So i just subscribed today used the code cooloff. So does that mean i get charged for july and august plus get two boxes for free? Im confused.

I have really loved my glossyboxes. But I did not receive my July box yet. According to my glossydot surveys, I did not get the NUXE or the lipstick. I wish they would step it up. because the boxes are usually good. I cancelled.
Even though this months Sephora is not really to my liking, I am keeping them. For 10 bucks a month, I will not cancel. But Glossy, charging 21 a month and not delivering, … poor business practice.

I was so impressed with my first order from them, and the quality of the samples, that I wanted to try this order, too. I know the July box will be a duplicate, but will the 2 free boxes be June and January again, or different ones?

I’ve emailed them, called them, and left queries on their Facebook page, with no response. Guess they didn’t want my $42 (for 4 boxes) after all. 🙂

my july box label was just created on 07-28-16. At this rate I would be lucky to get my box by end of next month. This is terrible. I mean I’m in month 11 of my annual subscription. You would think that they would want to earn my business because my annual subscription will be up for renewal next month! Instead they are too busy trying to give all the good boxes to the new customers that will probably sub for one month to get the bonus items and then cancel. Their CEO should get fired for lack of common sense if not poor customer retention.

How do I know if it worked or not? I used the code cooloff it said code applied but I don’t know if that means I will get the extra boxes..

I got the 3 for 1 and I was THRILLED! Nice big sizes, unlike some I could name (Sephora). I got July with the oil, June, and some winter month.

I would not want to pay $21 each for 2 of them, but this current deal for 4, $10.50 each, is still very good, I think.

Yes, the inequality is very annoying, but there are variations in every single company beauty box, it seems.

As far as shipping, I noticed that they used FedEx for part of the trip, but it was delivered by my postman. I think a lot of online services are doing this now: using the PO for the last leg. That makes it harder for them to give an exact delivery date, as everyone knows the PO…

If you are new to Glossybox, I highly recommend reading some of the recent reviews before subscribing. They send out varieties and the total value difference became a big issue. I am a little over half way with Gilt deal and I have received both more popular varieties (higher valued) and less desired varieties. So, I don’t think it is new subscribers vs. current subscribers. This month was the Nuxe oil issue and I felt my box was about $40 less than highest valued box which is big, so I wrote an email to customer service without asking for any compensation. I basically suggested that the few variations are acceptable so long as all subscribers are given a fair variation and value. It would have been fine if some of us received Nuxe original oil and others with shimmery one. Hopefully many of us will continue to write/call with the hope of change. I didn’t receive responses until a few days later, but they offered me a product which was nice. I hear Glossybox used to be great and we all want to like this sub again!

I am still waiting for my July box. 🙁 Stinky service in my opinion. lol

Everyone seems to have a bad experience with glossybox customer service. … but i think theyre amazing!!! my boxes always arrive on time, and if there’s any issues they’ll resolve them right away!!!! I had some punk stealing packages off my porch and glossybox more than happily replaced the boxes that were stolen. (of course the police was involved in the usps investigation) They’ve always been so helpful and professional !! Due to my childs increasing medical bills , i had to cancel all my subs.. but as soon as i am able to , i am going back to glossy!!!❤❤❤

Thank you, Liz, for keeping the blog open to discussion in the comments about this sub, too. I know a lot of
us (myself, especially) are being very negative. You’re not giving an opinion, which I completely understand, but it’s easy to fall into the trap of being a cheerleader for every box, highlighting all the good while ignoring/suppressing the bad. Not everything can be awesome, and sometimes subs hit rough patches and may redeem themselves later. The openness to discussion convinces me further that MSA reviews can be trusted!

I’m done with GB. I will cancel tonight (somehow it wont let me cancel on my macbook) The nuxe-oil-gate, the drugstore products (not luxury like they promote) and the fact that I pay full price while they are giving the boxes away to new subscribers. I liked the pink boxes and wanted to use them for the nursery :/

Sorry that lots of people have had problems but I have to say I just got my three boxes today and I’m THRILLED! The first one I opened was June and it was pretty mediocre but the other two, July with the Nux oil an older box with foot creme, hand lotion and primer, were great for me. This was a fabulous deal for $21!

I got all of mine in one day. I’m very happy. I added points and got 4 boxes. (Yesterday)

I subscribed on July 18th using this same promotion (I think the code was “summerfun” though). Anyway, that was over 10 days ago and it still has not shipped. Does anyone know if that is a normal timeline for them or should I contact them about it? Thanks!

Speaking of poor CS –
I changed my address on May 31st so the June box would be shipped correctly. About the third week of July I had a notice that I had a box from Glossy Box at the post office and $9.51 was due. I emailed them that I had changed my address and was not paying another $9.51. Three days later they replied with – We pull all of the addresses in the system on June 1st. You changed your address on May 31st and In order to ship to the new address you would have had to change it by June 1st. And to note that they may be forwarding charges.

Ummm…..what? I replied I DID change it before June 1st. May 31 is before June 1. And again, I am not paying to pick it up, Please issue credit. She replied, oh sorry, you did change it in time. Due to our policy we cannot issue credit but we will reship you another box. Which I did get.

All that trouble for the terrible June box. They are something else!

I’m so over GB that if they were to pay me to take the boxes, I would still refuse.

I just received all 3 boxes ( I got in on the 2 fee box sale.) It was worth it! Now I want to cancel. I’m pretty sure I’m locked into the August box, though. Can I cancel on their page?

I feel bad that current subscribers weren’t given the “good stuff”. I signed up specifically for this deal earlier in the month and received the Nuxe Oil, however, if it’s any consolation to the people that didn’t get it I noticed that it EXPIRES 12/2016 so barely 4 months from now. Such a short shelf life makes me feel like they just gave us leftovers that they couldn’t already get rid of. Probably why only some received them. I was excited to get mine but I’m turned off by the smell. It has a very strong odor in my opinion. Reminds me of wet cardboard. I’m not sure if it’s normal or already starting to turn rancid (maybe from the heat?).

In any case, I hope they make it up to their loyal subscribers somehow because companies shouldn’t only use marketing tactics to lure new people but need to perform well to also keep the ones they have in order to succeed.

I think people will have to look at past Glossybox posts to see people’s specific complaints.

For those not up to speed, Glossybox released a spoiler for July saying that Nuxe Huile Prodigieuse would be “in every box”. Then that spoiler inexplicably disappeared, and GB’s line, IIRC, was that some but not all boxes would have it. No explanation or apology. I have a screenshot of the original spoiler. The July box was also billed as a $90 value and would make all your dreams come true (OK, I made up that last part).

Every box had four of the same items and then two of three different variations:

1) Nuxe oil and Too Faced Melted lip color (value ~$46)

2) Treehut shave oil and GLOW solid perfume (not sure of value)

3) Sabon shower gel and lotion and Sinful nail polish (value less than $5)

A few people got a mix of numbers 2 and 3. Some people got number 1. A bunch of people, including me, got number 3, which was my second month in a row of getting Sinful nail polish (value $2), and my box was missing the Sabon lotion. Not that I cared because I got it a few months ago and hated it then – a thought I expressed in my Glossydots survey. I also told them in two surveys last month how a $2 nail polish had no place in a Glossybox. It seems that a lot of people’s Sabon shower oils leaked all over their boxes, too.

From what I read here and on GB’s Facebook page, a lot of boxes shipped super late, meaning people missed the deadline to cancel their August box, and/or have yet to arrive as well. Customer service seems to have black holed a lot of these complaints.

To cut to the chase, a lot of people, myself included, are very upset. Their Facebook page was full of complaints until this morning, when a bunch of negative comments and posts disappeared, mine included. Now visitor posts have been disabled, as well as the ability to view past visitor posts. I read on Wednesday that their online chat had been disabled. I don’t know about calling them, but they promised a 72-hour response to my complaint e-mail and took 4 days. It was pretty much a canned blow-off defending the supposed value of my box and offering me one consolation item (nothing particularly interesting). I replied in short order but haven’t heard anything in roughly 48 hours.

To me, it looks like they’re in panic mode. My sister writes and advocates for a consumer advocacy group and has an article to be published on 8/1 about their terrible cancellation policy.

Proceed with extreme caution and expect to be disappointed, is all I can say.

Awful 🙁 still waiting for Mt July box. Shipped 9 days ago, hasn’t move since then. Contacted them through email and phone, nothing works nobody follows up. I almost feel like its just a scam

I would NOT recommend Glossybox. Their customer service is HORRID!! My June box was awful and July even worse. I emailed them 3x’s and have not gotten any response. They seem to only care about roping in the new customers and the reg subbies get their garbage inventory……..cannot wait till my subscription is over!!!!