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e.l.f. has reached out to subscribers with a $20 gift card and more information about the issue:
"We apologize, due to circumstances beyond our control we have had to temporarily place our Play Beautifully® Box shipments on hold. We hope to resume shipments this Fall and will keep you posted as to exact timing. Please rest assured you will be shipped the correct number of boxes in your subscription. We have sent all subscribers a $20 gift card as an apology for this issue, which you may use at any time, and which may be combined with promotions.
We greatly appreciate your patience and loyalty. Please feel free to contact us again if we may be of any further assistance."
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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Wow this is what customer service looks like…….. I know a box or 2 that should take notes…….. You know who you are?
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Bobbie Hunter
I got 1 email for this but have 3 subscriptions so i wonder if i will get 3 codes or just the one????
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BONNY ADAMS
Ugh…I just updated my CC info this morning can sent them an e MN ail request information my summer box….I guess I won’t be getting it. The box looked great, too!
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Lauren
That’s great customer service.
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Jayne
I know! Makes me want to subscribe…hope they come back soon!
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.