e.l.f. Play Beautifully Subscriptions on Hold

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e.l.f. play beautifully subscription shipments have been placed on a temporary hold. Thanks to Haley, Rachel, and Lisa for the heads up!

e.l.f. has reached out to subscribers with a $20 gift card and more information about the issue:

“We apologize, due to circumstances beyond our control we have had to temporarily place our Play Beautifully® Box shipments on hold. We hope to resume shipments this Fall and will keep you posted as to exact timing. Please rest assured you will be shipped the correct number of boxes in your subscription. We have sent all subscribers a $20 gift card as an apology for this issue, which you may use at any time, and which may be combined with promotions.

We greatly appreciate your patience and loyalty. Please feel free to contact us again if we may be of any further assistance.”

Hopefully, they will be back soon! In the meantime, check out our list of the 15 Beauty + Makeup Subscription Boxes You Must Try in 2016 for some alternative beauty subscription box suggestions!

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Posted in Subscription Box News| 5 comments


  1. Wow this is what customer service looks like…….. I know a box or 2 that should take notes…….. You know who you are?

  2. I got 1 email for this but have 3 subscriptions so i wonder if i will get 3 codes or just the one????

  3. Ugh…I just updated my CC info this morning can sent them an e MN ail request information my summer box….I guess I won’t be getting it. The box looked great, too!

  4. That’s great customer service.

    • I know! Makes me want to subscribe…hope they come back soon!

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