I just canceled this sub. My box last month was stuck in post office limbo and I called them hoping they could put a search on it or something. The woman was just plain rude and read the usps site to me as if I couldn’t read it myself. I got fed up and said, “You know what? Just cancel me.” She didn’t even hesitate and sent me the link to cancel.
And that’s the worst part. To cancel you have to TAKE A QUIZ. This “quiz” insinuates that surely you don’t understand how the program and their business model works and if you did you wouldn’t want to cancel so please let them explain it to you again. Nowhere on this multi-page quiz does it give you the opportunity to tell them why you are canceling or that it might be because their customer service reps are rude.
That quiz and the insult it projects is the reason i’ll never sign up again.
P.S. the products are pretty and fit well, but I’d rather deal with a company that doesn’t treat me like an idiot. For the prices they charge, they should be helpful, not insulting.
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