Decoterie Fall 2015 Box Spoilers + Coupon

I purchased this box despite all the negative reviews because, silly me, I thought that I was somehow safe from all the craziness. I purchased an annual subscription (quarter to quarter) in early September so my first box would have been the Autumn one. I was promptly charged 165. A few days later I decided to cancel the subscription, mainly buyer’s guilt. I knew that despite cancelling I would not receive a refund but instead receive one box and then be done with it. I never got any kind of email informing me of pre-shipment or shipment come early November so I e-mailed late last week. No response. I tried to use the “chat now” box on her new website, no response. I e-mailed again and finally got an e-mail back saying that they e-mailed me a day before (they didn’t) and needed to see my proof of purchase. Never having had an issue before, I deleted my confirmation, my mistake, and only had my credit card bill as proof. Furthermore, they informed me that since I purchased in September I wasn’t even going to get my Autumn box anyhow because of how the quarters are set up. Which is weird considering there was a coupon for the Autumn box all the way up until the 8th of October.. Really frustrating to spend money on something and never receive it. Now I just have to hope that my dispute with my credit card company goes through, sigh. Lesson learned.

ANYONE get their coasters? LIZ, you getting one and doing a review?

can someone please tell what is their website address. every link i use takes me to a website under construction. this is so frustrating. i would like to follow up on the status of my subscription. I paid the money up front and have gotten NOTHING!

http://www.gilt.com/brand/leigh-viner/product/1056531567-leigh-viner-insouciant-2011-by-leigh-viner-unframed?origin=s_brand

I know, I know, this company is incredibly touchy about art and items included in their box, and I feel horrible as a person who is about to bash a product of someone’s labor, but here I come. I finally received the box today, for which I paid full price (before the price went down). In it there were three items. I actually like 2 out of 3, but unfortunately those two items’ total value is not commensurate with what I spent. The first item is a “Fine Art Canvas” with a listed price of $89.00. I actually like it. It’s smaller than I thought it would be, but it’s a pretty water color rendition of flowers. I definitely will make use of it. The second item is the handwoven cotton area rug with the listed price of $20.00. It’s actually not bad at all. I will make use of it, especially since we just purchased a house and need an entry mat. It appears to be well made and worth $20.00. So, the two items’ total is $109.00. I paid $155 which included $135 fee for the box (after I received a new member discount) plus $20 shipping fee. So, at this point here I am approximately $46 from breaking even. The third item was the dreaded 100% polyester blanket with lips plastered all over the blanket. The blanket was not in any sort of protective bag. It was just there. The listed price for the blankie was *gasp* $197.00. Are you kidding me?!? I would not pay $10 for a polyester lip blanket. And this person is calling herself a designer? I am not convinced anymore. Unless this box steps up in the quality/quantity of items and communications and punctuality, I am not coming back. I apologize to all who think that lip design is attractive. I know. It is all subjective. I just cannot place it anywhere in the house where anyone will see it. I just can’t. Oh well, I guess that will teach me NOT to subscribe to any boxes unless and until they prove to be worth every penny spent on them.

From what I’m seeing I’m not impressed…..way over valued on 2 things at least. And if there’s only 3 hmmmm….not too plentiful with items and the so called spoilers seem to be whole the box…what’s with a few people getting 2 boxes? Maybe another flook on their part.

I’m a little confused on their recent letter. In it, she links to an article where they are one of the vendors listed. Earlier in the article , it references general interest in the marketplace for sub boxes – and Liz is quoted.

From that, she went to the extent to say that LIZ endorsed her box! What??!
Quote:
“Go take a peek, we’re the first on the list + looks like Liz Cadman gives a thumbs up to box love! ”

http://www.sfgate.com/living/article/Many-months-of-merry-the-wide-range-of-6607428.php

Anyone get their coasters yet? Anyone get a box (besides the one, trackable person)? 😀

I’m still confused if I’m even getting a box or not ( was a month by month subscriber.) I received that e-mail awhile back but haven’t heard anything since then… With no website, it’s impossible to figure out. Looks like I will just have to wait and see???

I ordered this box and I’m crossing my fingers it will be good…still waiting on shipping…hope I didn’t make a mistake.

So, it’s November 9, and still have not heard from that company on the status of my shipment which has been sitting in pre-shipment for the past ten days. Yes, I did get an email from the company, which email everyone should have received, which stated that they sent preshipment info early to give everyone a chance to con firm their address, and that one of their vendors is late, but honestly the box will have to WOW me for me to consider to remain their client. There has been too much drama and excuses in regard to this box. It was originally supposed to be mailed out before Halloween… Yeah, right.

I emailed them today to find out what was going on. They are waiting on a shipment and will ship out at the end of this week. There will be a new website.

Never a dull moment with this box!

I purchased a year long sub, shortly after the cut-off for the first box, and before the disaster that followed. So I am stuck with it. After reading the emails from the company, I was definitely uneasy, with giving them my money. I received a tracking # on Tuesday this week. When tracked it is just a label, no movement. And I have tried to visit “The Box” or “Decoterie” website and it is nonexistent. Anyone receive their box or see actual movement on their order?

I can’t help but be highly concerned over how she is going to handle all the annual subs. We paid upfront more than $100/box, and the words she chose makes it sound like we are getting the same amount of boxes after the change. “Our annual subscribers will have the chance to receive their remaining boxes sooner than later and can choose to renew afterwards if they choose.” ?

There was some long winded (as usual) email sent today. Something about changing the name (surprise!) and selling for less. Honestly, it was too long for me to bother to read through it – just skimmed. I’m not subscribed so wasn’t invested. And just sort of seemed like some rationalization or something. info about some friend also closing a box. I don’t know. there was also an email sent yesterday offering $50 to her store – and when I linked to site it didnt work. No terms outlined for the $50. This was yesterday – might be up by now. If you are subscribed, look for the email/message online.

Dangit!

I LOVE that Liz suggested reading the comments in the summer review first. As someone who read them a few months ago, I thought that addition to this post was hilarious!

WOW. After reading through all the comments on this box and the previous one, I’m glad I didn’t take the leap to buy the first box. I love animal prints and I saw the original “spoiler”…. and I was really tempted to sign up at the time. I didn’t buy because I just bought a new car and was trying to pair down my boxes a bit that I was currently subscribed to. The drama over this box is really just over the top and makes me want to stay far, far away from it. Comments from the owner are highly unprofessional, in my opinion. I won’t name names but a LONG time ago, I used to buy makeup from an indie makeup brand…. LOVED their products but the owner went nuts…like literally nuts – lashing out at customers over comments about certain products not being FDA safe for use on eyes. Instead of handling it in a professional manner, the owners went bonkers and ended up shutting down her entire business (she’s reopened now but that’s a whole other story). This is why I stay far, far, far away from company owners who take things personally and don’t handle customer opinions for what they are – just personal opinions. The spoilers for this box has the words “may” written all over it and that just tells me to forget all about it… I’m not playing the “MAY be included” game. I work hard for my $$ and I’d rather put it into a business that cares about the customer and not one who is willing to toy with “maybes”. Again, that’s just my OPINION.

Wow Decoterie box has so much Drama! I hadn’t read the comments or news letters they sent about them, regarding the first box till today.

However I am passing on this Box while I think the items they deliver are beautiful. The box is not a good fit for me. Neither is the company After my most recent experience with them I don’t think I will ever order again.

On August 20th They had a 12hr flash sample sale on Instagram which I decided to participate in. I was excited to try their products. But before I could finalize my purchase I needed to know how they shipped. I was out of the country and my dad was in the middle of moving so USPS was holding my mail. If they didn’t ship USPS I wasn’t going to be able to order. I explained all of this to them and They assured me that they would ship USPS, so I happily bought my items!! Totaling $365. I asked for tracking which they sent by SHYP when I checked it didn’t show any status yet. But as they gave me their word on the shipping method I didn’t think anymore on it.

After the sample sale was over they posted a disclaimer that said all sales were final and that the items might have slight blemishes or defects.
I kinda wished they had mentioned that in the beginning of the sale. But I figured I’d be okay with slight blemishes, i.e. missing stitches, crooked stitching or missing buttons etc.

However ,To my horror when I returned home, the post office did not have this package. They had decided to ship my items by Fedex without letting me know. (Later stating they found fedex to be cheaper and went with that. )I was extremely irritated as they swore they shipped USPS which was the ONLY REASON I ordered. Now I had no package and was now out $365 dollars. I went to our old address and asked the new tenants if they received a box and they informed me fedex came and picked it up. I quickly called Fedex but They didn’t know where my package was and would have someone contact me when they located it.

I immediately contact Decoterie CS by email expressing my disappointment for the situation and asked what type of insurance they had for situations like this. I didn’t get a response till the next day. But they said that there is nothing they could do as insurance wasn’t purchased and they weren’t at fault since I didn’t tell them to ship by USPS. After reading their very lengthy email in which they basically took no responsibility for their error, I replied back clearly stating that I Did request USPS before purchasing and sent them a screen shot of them Clearly confirming that’s the method they use. I would not have ordered if they didn’t so for them to go back on there word is disrespectful.

It took me many hours with fedex and I had to speak to 2 supervisors before they located the package at a Fedex location in my city. Then another problem arose, FedEx said I couldn’t pick it up because the Sender “Decoterie” had requested for the package to be returned to them and I would have to contact the company. By this time I had sent several emails and a couple of posts on Instagram but they hadn’t responded yet. Which I relayed to Fedex, then I demanded to speak to a supervisor, explaining that I paid for the items in their possession so it’s my right to pick them up, and if they return it theyd be essentially stealing from me because the company was not responding. They finally agreed to let me to pick it up.

The whole situation was a disaster, when I got my items I was slightly disappointed. the pillows I ordered weren’t pillows but pillow covers/shams. I inquired about this on their Instagram stating that I was missing the pillows and instead only got covers/ shams .They responded saying –
“it’s pretty standard for designer brands (not mass merchant) that the insert is not included but as designer terminology is that shams are for beds, cases are for bed pillows and the word “covers” might be used for brands like CW and the rest is Throw Pillows. When Customers shop at Target or Marshalls it is standard to expect the big fluffy pillow but designer homewares it’s always a separate purchase. We are very clear to indicate if pillows include inserts. You can imagine your shipping would have been much higher sending a handful of pillows. 🙂
Thanks and enjoy”-

At this point I was inspecting all of my items and had 5 items that had issues with them, when I shared this with Decoterie they reminded me of the disclaimer, to which I told them I understood but insisted that these items weren’t defects or blemishes, these items looked dirty and used.

All they had to say in response was

– “the sample sale items are sold as is. That’s all we can do for now but will send a complimentary insert for the shipping courier switch. Thanks! –

I still haven’t heard from them regarding this free insert but they did email me a invoice that I pay $25 I replied back asking what for?….. They have yet to reply. Since I have a new address I wanted to alert them of it . Yet they haven’t responded to my emails regarding the condition of the items they sent out. I did spend $365 you would think they would care to address me to keep me as a customer. I didn’t want to talk about how bad the condition was on Instagram as I didn’t want to bash them or tarnish there reputation. I wanted to give them a chance to make things right and address me and my concerns as a valued customer they would like to keep. But I don’t feel valued I feel brushed away. The 5 items were not worth the $100 spent on them and if they don’t at least attempt to address this I will be disputing this charge. I’ve been more than nice and have tried to be understanding in this manner but after being lied to about how they shipped, and then when the package is missing they basically tell me I SOL because they weren’t responsible and then receiving items whose condition is so bad they would be better used as rags, This was the last straw.

One of them is in such bad shape that I wouldnt let a guest touch it let alone use it myself. If the disclaimer was shown before the sale I probably wouldn’t of made this purchase and I feel like I wasted money. I had hoped that seeing the products would make me want to sub to this box, but after this experience and reading about other people’s experiences not to mention the companies responses, this has turned me away from doing business with them again.

They rarely respond to emails, but did respond to some of my Instagram posts. But have since gone silent again.
I had such high hopes for this box, but as a single mom of two ill be saving my money and placing it towards a box I know and trust!! Maybe The PS Neiman Marcus box that’s coming soon 🙂
i’ll keep my eye on the Decotorie, maybe once they’ve been around longer they might be able to win me back 🙂

Wow Read the summer reviews. No way no how based on her reaction

Just a note of caution. I like others have never heard back from decoterie. I’ve never received a box or a shipping notification, nothing. Unfortunately I purchased a year subscription before the “incident” and on false hope. I am now in the process of disputing the charge with my credit card company. I’m just hoping to get my money back so I can be separated from this company. TERRIBLE experience.

When I signed up for a one-time box after seeing all the Instagram spoilers, I thought I was getting the Summer box and I had signed up for another one-time box to take advantage of the promotion they were offering after all the negative reviews they received but my box never came so I finally reached out to them to see what was going on. Apparently I had missed the cut-off for the Summer box and wasn’t going to receive it. I was really disappointed because the FAQs was a bit misleading. I didn’t want to have 2 un-shipped/pending boxes so I asked to cancel either one box or both, but they refused. 🙁 I felt really mislead-ed and unhappy (extreme buyer remorse) but now that they have released spoliers for their Fall box, I’m feeling optimistic. I really hope that this box will make up for the misleading FAQs.

These look intriguing, but the comments from the last box are, to be frank, a little scary — especially at this price point. I think I’ll hold off for now and see what happens. And note to the curator of the box if you’re still monitoring this blog and the comments: you claimed at one point that you only lost 4 subscribers, and I have no reason to doubt you. However, that number doesn’t take into account people like me who might have subscribed to future boxes (like this one) who you scared off by the way you reacted last time. If there is a next time, I suggest you think carefully before responding to every negative comment.

When I purchased her first box, I thought we had the opportunity to purchase a one-time box or join a membership. I only purchased the one time box; however, I was charged on October 1st $165 . Was I supposed to inform them after receiving the first box that I no longer wanted any future boxes? I have been trying to call and I have left messages many times and I cannot get anyone to answer or return any of my messages. If I have to keep the box, shouldn’t I at least get the discount ?

I just searched for Artim accent rug on Amazon and found several that are 2’x3′, handcrafted (in India), and “great for the kitchen, dorm, or any entryway”. Pricing varies around $13-$24. I wonder if these are the same. Also, where is it snowing already that’s she’s tracking mud and snow around? That comment was odd to me.