New May Fabletics Outfits & 50% Off!

Customer service gave me an extra 500 points in response to my complaint. Not the greatest solution and my point total still isn’t worth as much as it was before the change, but it’s better than nothing.

When I got the email about the change in points program, I called them immediately. I had 1,150 points prior to the change. I complained and they honored the fact that I was over 1,000 before the change. I ordered my free outfit right on the phone with them.
I was happy they still honored that.

Most of the outfits that show as sold out are actually pre-order. I think they are behind on getting new products and that’s the reason for that. If that’s an outfit you like, you can always skip and go back to order the outfit when it’s available- in stock.

I love Fabletics and while I don’t like the points change, I will continue to be a customer.

You’re lucky…. I was 115 away from 2000 points, which I had been saving specifically to redeem for 2 outfits and they rounded mine up to 2000 and now I can only get one piece from the clearance 2000 point perks! They severely devalued the points system 2 weeks ago and there’s been a HUGE fall out and backlash both in calls and on their Facebook page, so much so that they’ve had their support teams monitoring the page and even removing comments and hiding posts amidst their sponsored and self posts. They’ve had a lot of turmoil in their call centers (in the Phillipines) and loyal members and subbies just feel betrayed by the sudden devaluation. Had there been an announcement or warning, we could have redeemed out points, but they were very shrewd with how they went about it. They launched an expensive ad campaign at the same time they turned on valued subs. I’ve been with them from the launch and spent well over $150/month in the last 9 months alone, and I have never complained about them until now because some things you can overlook for value and service, but this… I just think people considering or continuing on with Fab should know. They did the same with Just Fab and now Shoedazzle, and it is deceptive. I haven’t quit them yet because i still am dealing with having my points and some exchanges, and I admit, as a customer who loved the value when compared to other brands, it’s hard to give up, but… there’s just better quality workout gear and deals out there. And I don’t want anyone to feel screwed like many have over this. Especially none of the many I’ve referred. The information is all there if you’re willing to look… check FB posts starting from around 4/17 when the letter came out and you’ll see. Or just Google. There’s a lot of deceptive claims and bad BBB type issues. It’s disappointing. : /