I will never understand complaints about paying shipping fees. It has to get to you and USPS does not just let you ship for free. Shipping is weight based and some companies cannot afford to pay for items to ship to you for free. Even when a company offers you free shipping, it is not free, they are just paying it for you or include it in the price of whatever item they are selling you.
Based on the complaints about the customer service, I don’t think I’d ever sub to this box, not unless it improves. And I wouldn’t expect brand name items for $40 a month. On Popsugar’s site they mention that everyday they are pitched new items. Its like trying to get on Oprah’s favorites list. I wouldn’t charge her a thing, I’d give her loads of whatever it is I sell just to get that exposure. Every company is not being bombarded like that, so I think the constant comparison isn’t all that fair. From what I’ve seen, the value is there, I just think people want real leather for $40. I mean I have some faux leather bags, so long as its quality faux leather and not some cheap plastic looking thing I’m cool. And honestly, where do you think most manufactured goods sold in America are from?
Anyway, the last box looked okay, but it would have been better if they sent a box with items for fall. I read that they sent out a survey, I hope it asked what items their subscribers would like to see in the box and what items they’d like to be left out. Maybe that would help. Also they should ask what they can do to improve their customer service since that seems to be a huge issue for them. If I were a subscriber, I’d like to be able to cancel my subscription w/o having to rely on the company to do it for me. If they improve on those types of things I may consider subbing unless something else comes along. Oh well, hope they can get it together.
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