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JustFab Reviews

Is JustFab Right For You?

Updated October 25, 2021 | Verified Since 2021

Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.

JustFab Overview

About the Brand

JustFab is the leading fashion-subscription eCommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience. Shipping is always free and exchanges are easy. JustFab gives people access to the fashion they want at a value they love.

Key Info

JustFab Reviews

JustFab News

JustFab FAQ

What is JustFab and how does it work?
JustFab is a monthly fashion subscription that sends clothing, shoes, denim, handbags, and accessories, and allows you to shop in two ways: you can shop the regular store, or you can sign up for the JustFab VIP membership. When you sign up for a VIP membership, you’ll take the Style quiz to note your size and style preferences, then each month, JustFab releases a new collection and they will curate looks that match your preferences which you can view in your personalized Boutique. Shop those looks at a 40% discount from what you’d get just paying retail, or skip the month (you have to make your decision by the 5th of the month). If you do neither, the $39.95 monthly membership fee will be saved to your account as membership credits, which you can put toward other outfits and shoes later. VIP members also earn points that can be applied towards future purchases.
What sizes does JustFab offer?
JustFab clothing runs from XXS through 3X and shoes from 5.5 to 12 in both regular and wide. For boots, they also have a regular or wide calf option.
Can I shop without a JustFab subscription?
Yes, you can shop JustFab’s selection without a VIP membership, however you will pay full price. A JustFab membership allows users to shop JustFab’s selection at 40% off full price.
How much does JustFab cost?
A JustFab VIP membership costs $39.95 per month, which can be used towards JustFab goods. Each month subscribers will receive a personalized “Boutique” to shop. Shop your Boutique and use the $39.95 styling fee towards what you choose to keep or skip the month. If you don’t select anything, the monthly $39.95 fee will be saved as JustFab credit for you to use at a future date.
What is the cost of shipping?
JustFab offers free shipping to the contiguous U.S. on all overs $49 or more. For orders less than $49 to these regions, standard shipping costs $6.95, or $14.95 for expedited shipping. Orders shipping to Alaska, Hawaii, APO/FPO cost $9. Orders shipping to Canada cost $6.95, and rush shipping is not available. For orders outside the U.S. and Canada, check your region's shipping rates, where applicable.
How do JustFab reward points work?
JustFab reward points are a part of the VIP Loyalty Program. Reward points can be redeemed for discount perks and more. To earn reward points: Shop Your Favorites: Earn 25 reward points for every dollar you spend. Share Your Thoughts: Earn 20 reward points for every product you review. Show Your Style: Earn 50 reward points when you upload a photo to the Style Gallery. Spread The Love: Earn 50 rewards points for every friend you refer who creates an account.
Is JustFab sustainable fashion?
JustFab sources quality materials and products from domestic and international markets. In doing so, JustFab is committed to protecting the health, safety, and interests of all workers who directly or indirectly contribute to JustFab products, whether they’re made in the U.S. or internationally. In furtherance of this commitment, JustFab has added social- and environmental-compliance protocols to its Ethical Sourcing Code that all vendors must follow lest they risk losing JustFab contracts. The code requires, among other things, that vendors absolutely refrain from illegal child labor, provide physically safe work environments, and respect international and local environmental laws.
Does JustFab offer exchanges?
Yes, JustFab’s exchange and return policy is easy and flexible! You can make an exchange for free within 30 days of delivery, so long as it’s in new and unworn condition in the box it came with. Follow the instructions in the Returns and Exchanges section of your account to get started, and download prepaid shipping labels via your account. Having trouble? Contact the member services team, who will be happy to assist in bringing you an easy shopping and returns experience without the hassle.

User Reviews

Subscriber Ratings

2.9 overall rating
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Subscriber Reviews

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Tonya Griffin
Tonya Griffin
Apr 26, 2015
I joined Just Fab recently and like the selection of the shoes and hand-bags. They also have amazing sales for members, like the one they just had - 50% off all flats. I wear every type of shoe, so I ended up getting 6 pair of flats during the sale for $10 each!
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Red
Red
Jan 9, 2016
Have had no issues with JustFab. Shoes are low quality but have gotten some adorable boots and flats. Only buy when there is a huge sale. Then the VIP membership is worth it.
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Bohocountrychic
Bohocountrychic
Oct 21, 2016
I have this service! I have been using it for over a year! Order boots a half size up from your normal shoe size!! If you see something you love buy it cuz they tend to sell out quickly! If you don't want to buy anything that month skip between first and fifth or you will be charged on the sixth! Free shipping only on orders of $39.99 and up!! I love their boots! The heels and wedges have been a miss for me as they are too big and heel height makes me feel unstable. Hoping to find a wedgeor heel that nails it!! I haven't purchased any jewelry clothing or handbags yet! Planning to very soon! Will write about justfab on my blog very soon!
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Jen
Jen
Aug 10, 2015
Tried it, and so far I'm not too impressed. I got the BOGO signup offer, but when I got my two items (a jacket and a top), neither fix according to the size chart. I'm a little busty, so I really need those size charts to be accurate, but with the design of the tops, I was left wondering how even a woman with relatively small breasts would have fit into them. The fabric was cheap and thin, and I doubt I'll buy another top from them. I still have my credit, which I suppose I'll use to either buy some shoes or a purse before cancelling.
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Sara Jean Liebermann
Sara Jean Liebermann
Jul 29, 2015
I absolutely despise JustFab. I had subscribed once before and had issues canceling. They were insistent that because I had a credit, I couldn't cancel until I used it. After using it, I was told I would have to wait until they were delivered to cancel. After chasing them in circles, I finally told my bank to put a stop payment on anything they tried to charge. Well, these suckers got me back in by offering me a free pair of shoes (I cannot resist anything with the word FREE in it.) After skipping the following month because I only wanted my free shoes, I am yet again running in circles with these knuckle heads. Their customer service is ridiculous, they're shoes are cute but horrible quality, and they are vastly overpriced. 0/10. Don't waste your money/time.
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Jordan Rogers
Jordan Rogers
Jan 6, 2016
DO NOT JOIN. The shoes are cheap quality, I could probably find better quality shoes in Payless Shoe Stores. ITS IMPOSSIBLE TO CANCEL. I had to cancel a total of 3 times before I ever stopped getting charged by them. They, thankfully, did refund me for those charges though I had to wait on the phone for about 40 and they try to make you feel bad for canceling
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Bohocountrychic
Bohocountrychic
Oct 21, 2016
I have this service! I have been using it for over a year! Order boots a half size up from your normal shoe size!! If you see something you love buy it cuz they tend to sell out quickly! If you don't want to buy anything that month skip between first and fifth or you will be charged on the sixth! Free shipping only on orders of $39.99 and up!! I love their boots! The heels and wedges have been a miss for me as they are too big and heel height makes me feel unstable. Hoping to find a wedgeor heel that nails it!! I haven't purchased any jewelry clothing or handbags yet! Planning to very soon! Will write about justfab on my blog very soon!
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shoppy
shoppy
Apr 13, 2016
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Hollie Mae
Hollie Mae
Feb 20, 2015
If your shoe size teeters on the edge of 11, Just Fab isn't for you. My first month, I was super excited because I got a pair of boots (size 11) and THEY FIT!! I couldn't believe how great they looked and how comfortable they were on my giant feet. The next month I felt comfortable enough to order a pair of pumps (size 11).... sadly I could hardly cram my over sized boats into them. I sent them back for store credit (I will get a purse instead). I canceled today without too much of a hassle because they knew that they really couldn't do anything to keep me because their shoes don't fit me. She tried to keep me on with a 20% discount but I told her, without the shoes, the website was pointless to me.
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Alex Truitt
Alex Truitt
Nov 3, 2014
NEVER EVER EVER sign up for justfab! it's great when you're into it, but once you want to get out, they won't let you! I've been trying to cancel my membership for months now and it's always something (i.e. you have credits, or because you just used your credits, we can't send you your stuff and cancel your account.). This company is horrible. The shoes aren't that great.
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