Express Style Trial Reviews

I was sad to see all the bad reviews. I actually had a good experience with this service. My boxes came quickly and I ended up buying many pieces to keep. Using the return notify feature was so helpful because I was a slacker when it came to going to the post office. I liked that I was able to pick the things in my closet. I am trying to save up some money so I canceled it because it's a splurge. I would use it again. I'll wait and see if canceling is as easy as it implies.

shipping takes FOREVER!! Signed up for the free trial on May 23 and added the 8 items to closet to receive a box. It’s May 30th and my online account still says they’re preparing a box and will email me when it is shipped. At this rate I’ll have a 1 week tops before I have to return it in time before getting charged for the next month. Not worth it!

I found that the value of this trial was pretty low. After completing my closet, it took about 2 weeks before I got my clothes. Therefore giving me 3 clothing items for the month when you factor wear time and then returning the clothes. It all seems hardly worth the $70/month price.

They attempted to charge me the full month of $59.99 even though it says clearly first month is "free trial" When I emailed them for clarification they had no idea what I was talking about and all they said was that my credit card was declined for the monthly fee of $59.99 and they couldn't begin my membership. It did not mention about anything about temporary authorization or hold put on for any amount of money until the SECOND month. Apparently either they do not know the meaning of "free trial' or they are intentionally misrepresenting the promotion

The clothing was in poor condition, one item arrived with a large stain. I feel that Express clothes in general are poor quality and not worth the price

This company is a joke. They have stolen over $400 dollars from our back account and tell us that we do not have an account with them. We had to order a new card to keep them from illegally taking money out of our debit card. CHEATS

Do NOT do it! I thought I had cancelled about 2 days after the trial started. I never ordered anything from them - didn't even look at the offerings after my initial "trial". They claim I never cancelled & stupidly, I did not notice my account was getting charged for 6 mo. I called back to cancel a 2nd time (this took 3 phone calls) and they can't do anything about the $360 I already wasted but would cancel my account. Next month.... you guessed it, still getting charged. I called again today and the rep said she will cancel & give me 4 mo. as a refund. I guess we'll see if that actually happens. As of right now, this is an awful business model to follow. I initially told them to give me half of my money as a credit at Express & I will go spend it... can't do that.

Don’t do it!!!!! The trial isn’t even worth it!!! I only received one box the whole month. Shipping time takes way too long and nothing is clear about how the service works. They offered me half off to try again but they charge me the full amount! I complained and all they can do is credit me for the next month… it’s been two weeks still haven’t received a box for this month, asked to cancel and a refund for the next month. Sorry no refunds!! Shady customer service shady business practices. Plus to keep the clothes it is cheaper to buy NEW from their site.

Horrible customer service. When I signed up for the service it was very new(I assumed) I was completely unaware that you had to have 8 garments in the closet before it triggered a shipment. I had 6 in the closet. My mistake as a consumer, I signed up with a credit card that I never use. I received my first box and I was actually excited. I thought it was like similar subscriptions that I have. Keep a garment or send it back. I kept a jacket. This was last September btw. I forgot about the service. They continued to charge my card because I did not cancel nor did I add the required 2 garments necessary to trigger a shipment. Who would simply give a random company over $700 for no service. On top of that they ask me to return the jacket I had since September. I did not ask for a refund, I take responsibility for my misunderstanding of their policies but wow. When I stated that I spent over $700 with this company they sent this reply, SORRY CHARLIE!

I love Express but I had a bad experience with their new rental subscription program. If you forget to cancel, they will not refund you the money as a first time courtesy even if you no longer want to use it. Also, even if you didnt rent anything, when you cancel your cancellation is effective right away which means that you cant receive clothes for that month because your account is cancelled which makes no sense. If they charged me 70 dollars for that month and I end up canceling the first day, I would still need to be able to rent for that month. The customer service rep said, "If you've made up your mind though, I will cancel the subscription for you. Before I proceed, I'd like to share that your account is paid till Dec 7th. I request you to utilize the service in full because ours is a prepaid service and we don't offer partial/full refunds." Here she said the account is paid until 12/7/20 and said the service is prepaid but she said the cancellation effect will be immediate. Her words were very unclear and I ended up canceling thinking I can still use the service until Dec 8, but the prepaid account deactivates right away. There is no option to cancel by yourself online. You can only call or email them. You cannot reach them during Weekend. Save yourself 70 dollars and avoid until they change their policies! It is by Express but this rental subscription program seems like those scam businesses. Only to deal with stolen money is to dispute it with the bank.