On May 19, we shared an email from Allure Beauty Box announcing their decision to no longer accept Paypal as a payment option. However, some Paypal subscribers, including MSA readers, are reporting that they have been charged--through Paypal. (note from Kai: I was charged yesterday, June 7).
Allure Beauty Box's email sent to existing subscribers on May 19 did say, in an asterisked note, that order processing and shipping may take up to 3 weeks.
An email to [email protected] failed to be delivered, but existing subscribers can reach customer service at 1-800-274-1603, Monday – Friday 7:00AM – 8:00PM CT and Saturday: 8:00AM – 4:00PM CT. (I called and there wasn't a long wait at all.) The phone number is not on the Allure Beauty Box "Contact Us" page, and was provided by Allure Beauty Box reps who have shared that in the comments below.
In existing comments to this article, Allure reps have said that the decision to stop accepting Paypal is related to the brand launching "a new and improved member experience this summer." One comment says:
"We understand your concern, but this change is actually due to the fact that we have some good news coming your way soon!
We are in the process of making some exciting changes and will launch a new and improved member experience this summer! Although Amazon Pay and PayPal will not be available at launch, you’ll be able to utilize wallets like ShopPay, Apple Pay, and Google Play. If you currently pay for your subscription with PayPal or AmazonPay, please log in and temporarily change your payment method to any debit or credit card.
We appreciate your patience and understanding during this time. Please stay tuned!"
Another note for existing members:
If you would like to make changes to your payment method or account, this is the note I received (I could sign in today June 8):
If you had an account with us prior to June 7, 2022, you won’t be able to login to your account while we finish getting everything set up. After June 17, 2022, you can come back and click on Create My New Account, at which point you can enter your email address associated with your subscription and create a new secure password. Then you’ll be able to make changes to your account, and shop in the member store.
Again, existing customers can call 1-800-274-1603, Monday – Friday 7:00AM – 8:00PM CST and Saturday: 8:00AM – 4:00PM CST or direct message @allurebeautybox on Instagram, Facebook, TikTok or Twitter.
Note: Hours are likely CT/Central Time, regardless of Daylight Savings. Will update after clarification/confirmation from Allure Beauty Box.
On May 19, we posted the following:
As of May 25, Allure Beauty Box will no longer accept payment via Paypal, says the brand in an email sent today (5/19). Subscribers must update their payment method in Allure's billing system to make sure they continue to receive boxes.
As an incentive, Allure Beauty Box is offering a free Sunday Riley Light Hearted Sunscreen ($35 value) to Paypal-using subscribers who update to a new payment method in the subscription's billing system.
To update, head to the Allure Beauty Box site, click on "My Account" and log in. The "Manage Account" tab should be open, so scroll down to "Review Subscription" and click "Update Payment Method."
The email reads in full:
Thank you for being a valued member of Allure Beauty Box. Our payment options for your subscription will be changing effective May 25, 2022, and unfortunately we will no longer be accepting PayPal.
To ensure that your subscription is uninterrupted and that you continue to receive all of Allure's editor-picked products in your box each month, please log in to Your Account and update your payment method. You can also email or call us at 1-800-274-1603. We accept Visa, MasterCard, American Express, or Discover.
As a special thanks, you will also receive a complimentary Sunday Riley Light Hearted Sunscreen ($35 value) once your new payment method has been successfully updated in our billing system*.
Allure Beauty Box Team
note: this article did not previously include the asterisked detail which followed, which reads:
*Order processing and shipping may take up to 3 weeks.
Did you pay for the Allure Beauty Box through Paypal? What do you think?